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Irish Citylink  Recenzje 

221
•
Wynik TrustScore: 3.5 na 5

3,6

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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

We love using Citylink and once we are on board our holiday begins! When returning after a recent visit Linas helped us out at the Galway depot with our booking which I had lost. His calm and reassuri... Zobacz więcej

Reakcja na opinię

Oceniono na 1 z 5

Got the galway to dublin airport service on the 19 /9/2026. Driver was extremely curt, short and rude and didn’t allow me to say goodbye to my girlfriend saying “no kissing no hugging no time for good... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

I had bought ticket and my email address was wrong, so as result was no e-ticket no reference Nr. I first time tried to use City link information. But I was so surprised when the team was workin... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

We are in Galway and had the BEST experience with Aisling at your Foster Street City Link. She gave us all the information and help we needed to book a bus from Galway to Limerick. She even showed us... Zobacz więcej

Reakcja na opinię

Informacje dotyczące firmy

  1. Przewozy autobusowe

Napisane przez firmę

Citylink is one of Ireland’s leading coach operators, providing reliable, comfortable, and affordable transport across a nationwide network. The company connects key locations including Dublin City and Dublin Airport, Galway, Cork, Limerick, Athlone, Castlebar, and wider County Mayo, making travel easy for commuters, visitors, and business travellers alike. With a strong focus on customer experience, Citylink operates modern coaches equipped with onboard amenities such as WiFi, spacious seating, and charging points, helping passengers stay connected and comfortable throughout their journey. Frequent daily services offer flexibility and convenience across popular routes. Citylink is committed to delivering a safe, punctual, and high-quality service. By continually investing in its fleet and listening to customer feedback, the company strives to provide a dependable and seamless travel experience for everyone.


Dane kontaktowe

Travel across Ireland the easy way.

Book online at citylink.ie

3,6

Średnia

Wynik TrustScore: 3.5 na 5

221 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

3,6

Wszystkie recenzje

(221)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 115

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

Would 100% recommend

I used citylink recently and got the express bus to the airport which is such a great service. Seats are comfy, driver was very friendly & accommodating. He was especially helpful to an older lady who needed help with her bags.
My flight home landed early and I was able to take an earlier then booked bus back, which is so great as I didn't have to wait around for the bus I originally booked. Would 100% recommend using this service.

8 lipca 2026
Opinia niezależna
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Odpowiedź od Irish Citylink

HI Caroline, Many thanks for your 5 star review, we are so happy to hear that our flexibility has been a benefit to you. We are also proud to hear about our kind and courteous driver, we will pass along your kind words to our team. Go dté tú slán.

Oceniono na 5 z 5

Great service

I have been using Citylink for sometime now as a regular visitor to Dublin , i find the buses always to be clean and tidy and always on time .. It's always been smooth sailing ...wud highly recommend . I find the bus drivers very friendly especially a Noel and a Catherine .. keep up the great work

6 lipca 2026
Opinia niezależna
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Odpowiedź od Irish Citylink

Hi Amanda, thank you for the 5 star review, we are delighted to hear you have been using our services regularly, Thank you for your loyalty. Noel and Catherine are exceptional and we are very happy to hear of your positive experiences with them. Thanks for the high praise indeed and we hope to see you onboard again soon. Go dté tú slán.

Oceniono na 1 z 5

9:15 pm Dublin Airport to Galway

9:15 pm Dublin Airport to Galway – 9 July 2026
Three hours of absolute misery. The bus emitted a piercing, high-pitched squeal every single time the driver accelerated. It happened repeatedly for the entire journey and made it impossible to relax or sleep.
There is no excuse for putting a coach with an obvious mechanical fault into service. If the noise was that noticeable to every passenger, it should have been repaired before leaving the depot or the bus should have been replaced.
Customers pay for a comfortable, reliable service—not to spend three hours listening to a vehicle that clearly needed maintenance. This was completely unacceptable.

9 lipca 2026
Opinia niezależna
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Odpowiedź od Irish Citylink

Hi Lorraine, we are really sorry you had this experience, we would love to be able to assist you further and we have requested your details to reach out. When you have a moment if you could get back to us , we will review the details and investigate further. We look forward to hearing from you. Go dté tú slán

Oceniono na 5 z 5

Been using Citylink for nearly 20 years…

Been using Citylink for nearly 20 years and have always been happy with the service and staff. The bus always goes on time and the drivers are very friendly. Also appreciate the new bus routes and services they have added over the past few years, very handy not having to go into the city to catch the bus.

25 czerwca 2026
Opinia niezależna
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Odpowiedź od Irish Citylink

Hi Steffen, we are delighted to hear you are happy with our new additional services, we strive to meet our customers requirements always. Thank you for using our service for nearly 20 years, this means a lot to us and we hope we see you again soon. Go dté tú slán

Oceniono na 5 z 5

I regularly use citylink and have to…

I regularly use citylink and have to say they are the best. Comfortable clean buses with friendly and efficient staff. I wanted to get an earlier bus and was able to change my ticket, thanks to the online team it was done without any hassle.

25 czerwca 2026
Opinia niezależna
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Odpowiedź od Irish Citylink

Hi Daniel, thank you for the 5 star review, the team are always on hand to assist, you can always amend your booking on our Manage My Booking feature on our website for convenience on the go also , but rest assured if you needs us we are happy to help. Go dté tú slán

Oceniono na 5 z 5

Great service! Professional staff.

Great service with extremely friendly and professional staff. My experience on my journey was very smooth with the driver going above and beyond to accommodate me helping me when I was unsure of my stop and also where to go when I got off. Highly recommend this service and will be using again and again.

7 lipca 2026
Opinia niezależna
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Odpowiedź od Irish Citylink

Hi Johanna, thank you for the 5 star review we are delighted to hear our team and drivers have been helpful. We look forward to seeing you onboard again soon. Go dté tú slán

Oceniono na 5 z 5

Good staff at office

Went into office in Galway and guy at desk was very helpful at booking tickets for me at short notice.

1 lipca 2026
Opinia niezależna
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Odpowiedź od Irish Citylink

Hi Alex, thank you for the 5 star review we appreciate your kind words and happy to hear our team accommodated you. Go dté tú slán

Oceniono na 5 z 5

Top tier

Any time I get the citylink busses they are so comfy. The customer service always helps me any time I have questions so I have to say 10/10 they will go out of their way to assist.

30 czerwca 2026
Opinia niezależna
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Odpowiedź od Irish Citylink

Hi, thank you for the 5 star review we really appreciate your kind words and pride ourselves on finding a positive solution for customers. Go dté tú slán

Oceniono na 5 z 5

Staff are absolutely fantastic they go…

Staff are absolutely fantastic they go put of their way to help and accommodate in every way possible. Would highly recommend.

5 czerwca 2026
Opinia niezależna
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Odpowiedź od Irish Citylink

Hi Linda, thank you for the 5 star review we really appreciate your kind words. Go dté tú slán

Oceniono na 5 z 5

Great service

Great service

1 lipca 2026
Opinia niezależna
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Odpowiedź od Irish Citylink

Hi Peter, Thank you for the 5 star review, we hope to see you again soon. Go dté tú slán

Oceniono na 4 z 5

Very comfortable seats on time to…

Very comfortable seats on time to Dublin and back to Galway well recommend Citylink Cillian

5 lipca 2026
Opinia niezależna
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Odpowiedź od Irish Citylink

Hi Cillian, many thanks for your review. glad to hear you enjoy the comfortable seats, we hope to see you again soon. Go dté tù slán

Oceniono na 5 z 5

Very friendly bus driver

Very friendly bus driver. Clean and comfortable journey, left and arrived on time. Highly recommend!

22 marca 2026
Opinia niezależna
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Odpowiedź od Irish Citylink

Hi Rachel, thank you for your review we greatly appreciate it. Our drivers aim to be polite, courteous and kind and we will share your review with them. See you onboard soon. Go dté tú slàn

Oceniono na 5 z 5

Irish Citylink Experience

I have used Irish Citylink many times travelling to Dublin Airport and have always found them to be very reliable, great customer service and value for money. Also, during one trip we left one of our bags on board and it was recovered very quickly.

2 kwietnia 2026
Opinia niezależna
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Odpowiedź od Irish Citylink

Hi Kate, we are delighted to hear we reunited you with your belongings it’s always something we pride ourselves on! We are happy to hear you enjoy the service. We hope we seen you onboard again soon. Go dté tú slán

Oceniono na 5 z 5

Always a great service and never a…problem storing the bike

Always a great service and never a problem accommodating my bicycle. I took the bus from Kilbeggan to Ballinasloe, driver allowed the appropriate time for me to be sure the bike was safe and had a very pleasant trip. I think Citylink is a great option for touring cyclists.

21 czerwca 2026
Opinia niezależna
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Odpowiedź od Irish Citylink

Hi Maria, great to hear you had a positive experience especially bringing along your bike, we always encourage people to book them in and let the team know, so we can make sure you are looked after! Hope to see you onboard again soon. Go dté tú slán

Oceniono na 5 z 5

Travelled to the hurling semi final and…

Travelled to the hurling semi final and they had plenty of buses going and coming home… our trip ran very smooth. The staff is wonderful and the bus drivers always pleasant!

27 czerwca 2026
Opinia niezależna
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Odpowiedź od Irish Citylink

Hi Roisin, thank you for the positive review, glad to hear about your match travel experience and hope we see you onboard on the 19th! Go dté tú slán agus Gaillimh Abú

Oceniono na 5 z 5

Lovely drivers

Lovely drivers, smooth journeys

4 lipca 2026
Opinia niezależna
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Odpowiedź od Irish Citylink

Hi Catriona, thanks for your review, great to hear! Go dté tú slán

Oceniono na 5 z 5

Friendly, Professional & helpful staff

Friendly helpful staff, clean buses and excellent service. I recently left a bag on the bus and it was handles so quickly and professionally! The best bus service in Ireland!

4 czerwca 2026
Opinia niezależna
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Odpowiedź od Irish Citylink

Hi Siobhan, we are delighted to hear this, we love to reunite our passengers with their misplaced items. Looking forward to seeing you onboard again soon. Go dté tú slán

Oceniono na 5 z 5

Outstanding Service Every Single Time

Outstanding Service Every Single Time – 5 Stars!

I've used Citylink Bus Service to and from Galway many times, and the one thing that never changes is the exceptional level of service. Every single member of staff I've dealt with, from the booking team to customer service, has been incredibly friendly, professional, and genuinely helpful.

Nothing ever seems like too much trouble. The booking process is always smooth, and if I've needed assistance, it's been dealt with quickly and with a smile. It's refreshing to experience such consistently high standards—no matter how many times I travel, the service is always first class.

A huge thank you to the entire team. Your friendliness, professionalism, and dedication really stand out, and it's clear you take pride in what you do. I wouldn't hesitate to recommend Citylink to anyone travelling to or from Galway. Keep up the fantastic work!

27 czerwca 2026
Opinia niezależna
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Odpowiedź od Irish Citylink

Hi Orlean, thank you for the 5 star review, we are delighted and will pass it along to our team! It’s great to hear you think so highly of the service and have had consistent positive experiences and appreciate you using our services regularly. We hope to see you onboard again very soon. Go dté tú slán

Oceniono na 1 z 5

Driver asleep behind the wheel

I was on the Dublin to Cork 18:30 on July 4th where the bus driver fell asleep behind the wheel twice! Citylink try to say he made a 'safe journey' I'd love to see what footage they were looking at as not only myself but 60-70 other passengers also saw the same. Not only was he asleep he was driving all over the road he is a reckless driver An absolute disgrace trying to brush this under the carpet! What will the response be when that driver does it again but kills people? What excuse will ye try to come up with?

4 lipca 2026
Opinia niezależna
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Odpowiedź od Irish Citylink

Thank you for reaching out.

We have conducted a thorough investigation into this matter. Please contact info@citylink.ie, and we will be happy to provide you with the findings from our CCTV review.
We can also confirm that the Gardaí conducted their own investigation and found no concerns regarding the driver's welfare. Their findings concluded that the driver was not suffering from fatigue and remained in full control of the service throughout.

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