Got the galway to dublin airport service on the 19 /9/2026. Driver was extremely curt, short and rude and didn’t allow me to say goodbye to my girlfriend saying “no kissing no hugging no time for good... Zobacz więcej
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I had bought ticket and my email address was wrong, so as result was no e-ticket no reference Nr. I first time tried to use City link information. But I was so surprised when the team was workin... Zobacz więcej
We are in Galway and had the BEST experience with Aisling at your Foster Street City Link. She gave us all the information and help we needed to book a bus from Galway to Limerick. She even showed us... Zobacz więcej
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Ive used Citylink for years on regular Cork/Dublin trips, very positive experiences. Last night the 19.30 bus unfortunatly broke down before the Dublin city pick up. It was a wet miserable eveing... Zobacz więcej
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Informacje dotyczące firmy
Napisane przez firmę
Citylink is one of Ireland’s leading coach operators, providing reliable, comfortable, and affordable transport across a nationwide network. The company connects key locations including Dublin City and Dublin Airport, Galway, Cork, Limerick, Athlone, Castlebar, and wider County Mayo, making travel easy for commuters, visitors, and business travellers alike. With a strong focus on customer experience, Citylink operates modern coaches equipped with onboard amenities such as WiFi, spacious seating, and charging points, helping passengers stay connected and comfortable throughout their journey. Frequent daily services offer flexibility and convenience across popular routes. Citylink is committed to delivering a safe, punctual, and high-quality service. By continually investing in its fleet and listening to customer feedback, the company strives to provide a dependable and seamless travel experience for everyone.
Dane kontaktowe
17 Forster Street, Galway, H91 AC67, Galway, Irlandia
- 091564164
- info@citylink.ie
- citylink.ie
Travel across Ireland the easy way.
3,6
Średnia
218 recenzji
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Irish Citylink are the best bus service.
Irish Citylink have always been timely and professional with their conveyance. Highly reccomended. The customer service people are kind, courteous and helpful.
7 września 2026
Opinia niezależna
Odpowiedź od Irish Citylink
Hi Vivian,
Thank you for your wonderful review and for your kind words about our service.
We are delighted to hear that you have consistently found Irish Citylink to be timely, professional, and reliable. It is especially rewarding to know that our customer service team has been kind, courteous, and helpful, as providing excellent service to our passengers is always our goal.
Your recommendation means a great deal to us, and we truly appreciate you taking the time to share your experience.
Thank you for travelling with Irish Citylink. We look forward to welcoming you onboard again soon.
Go dté tú slán. ☘️
Left My Bag on the Galway to Dublin Bus!
We started in Galway on the 760 to Dublin Airport. The bus was comfortable, the timing was perfect, and the trip to Dublin was smooth. Then, I left my bag with my passport on the bus and it left! Shauna at the Galway office was a blessing. She calmed me down, located my bag, called and arranged for me to meet Adam. I retrieved my bag, and all was well. The staff were all helpful, friendly and provided real Irish hospitality. You can't go wrong on Irish Citilink. Thank you!!!
6 września 2026
Opinia niezależna
Odpowiedź od Irish Citylink
Hi Karen,
Thank you for taking the time to leave such a wonderful review.
We are delighted to hear that you enjoyed your journey on our Route 760 service and that everything ran smoothly. We also understand how stressful it must have been to realise that your bag, containing your passport, had been left on board.
We are especially pleased that Shauna, Adam, and the team were able to assist in locating your bag and arranging its prompt return. Providing friendly, helpful service is something we take great pride in, so it is fantastic to hear that our team's efforts made such a positive difference to your experience.
Your kind words mean a great deal to us, and we will be sure to share your feedback with the staff involved.
Thank you again for choosing Citylink. We look forward to welcoming you on board again in the future.
Go dté tú slán.
I have to hold my hand up and say that…
I have to hold my hand up and say that I made a mistake when booking. I selected Dublin instead of Dublin Airport.
No bother though, this is 2026 - so I just booked the right travel and then reached out to CityLink to refund the first booking.
Nope.
Despite me having immediately reached out to them, their customer service team responded and hid behind some term buried in their t &C's (which isn't made blatant to you when booking).
Good on City Link. It would cost them very little time or effort to do right by the customer - but instead they get to feed some greedy shareholders.
Awesome job.
5 września 2026
Opinia niezależna
Odpowiedź od Irish Citylink
Hi Liam,
Thank you for taking the time to share your feedback.
We're sorry to hear that you were disappointed with our response. We understand that the booking was made in error and appreciate how frustrating that can be.
In this situation, the tickets were not eligible for a refund under our Terms & Conditions, which are available during the booking process. We have to apply these conditions consistently for all customers to ensure fairness.
While we were unable to provide a refund, we did try to offer an alternative solution by extending and amending the tickets as a goodwill gesture, allowing their value to be used towards a future journey rather than being lost.
Go dté tú slán.
Conall is FANTASTIC!!
Conall is FANTASTIC!!! He was incredibly helpful!! He was patient & kind!! Couldn’t have made reservations without his support!!!
2 września 2026
Opinia niezależna
Odpowiedź od Irish Citylink
Hi Clinton,
Thank you so much for taking the time to leave such wonderful feedback.
We are absolutely delighted to hear that Conall was able to assist you with your reservation and make the booking process easier. Providing patient, friendly, and helpful service is exactly what we strive for, and it is fantastic to know that Conall delivered such a positive experience.
I will be sure to pass your kind comments on to him, as recognition like this means a great deal to our team.
Thank you again for choosing Citylink, and we look forward to welcoming you on board soon.
Go dté tú slán,
Bus drivers power trip
Just ran through the airport to get the Dublin to Galway bus - arrived exactly on time … flagged the bus driver who looked straight at me and my partner and proceeded to pull out and drive on. A completely unacceptable and commonplace occurrence with citylink… I’ve encountered the exact same thing multiple times in Galway before too. It’s as if the bus drivers get off on it - yet can be extremely rude when they are approached for being late etc. genuinely a terrible service which falls short of most other countries.
31 sierpnia 2026
Opinia niezależna
Odpowiedź od Irish Citylink
Hi Adam,
Thank you for taking the time to share your feedback. We are very sorry to read about your experience and understand how frustrating it must have been to arrive at the stop and see the service depart without you, particularly after rushing through the airport.
While we appreciate that flight arrivals and airport transfers can be unpredictable, please note that our ticketing advises passengers to be at their boarding point at least 10 minutes prior to departure to ensure sufficient time for boarding. We also offer same-day flexibility, subject to availability, allowing passengers to travel on the next available service where seats are available.
That said, we certainly do not want any customer to feel disappointed by their experience, and we take comments regarding both service reliability and customer interactions very seriously.
We have reached out to you directly to gather some additional information about the service involved so that we can investigate this matter further with the relevant teams.
Thank you again for bringing this to our attention, and we look forward to hearing from you.
Go dté tú slán,
Lost bag
Was looking for a lost bag and was served by Jemima and she was super helpful and friendly. Great customer service and helped me locate my bag.
28 sierpnia 2026
Opinia niezależna
Odpowiedź od Irish Citylink
Hi Kristina,
Thank you for taking the time to leave such a lovely review.
We are delighted to hear that Jemima was able to assist you in locating your lost bag and that you found her service helpful and friendly. We understand how stressful it can be when an item goes missing, so it is wonderful to know that Jemima's support helped make the process easier for you.
I will make sure your kind words are passed on to her, as feedback like this is always greatly appreciated by our team.
Thank you once again for choosing Citylink, and we hope to welcome you on board again soon.
Go dté tú slán,
I travel quite often between Galway and…
I travel quite often between Galway and Dublin Airport and and have never once been delayed. The busses are always on time and the drivers courteous and helpful. I also appreciate being able to change my booking to an earlier or later bus if the flights arrive earlier or later than anticipated. HOWEVER on a more than a couple of occasions the overhead lighting did not work which is extremely irritating. Also there is way too little space between the seat rows. It really feels uncomfortable and claustrophobic.
27 sierpnia 2026
Opinia niezależna
Odpowiedź od Irish Citylink
Hi Linda.
Thank you for taking the time to share your feedback with us.
We're delighted to hear that your journeys between Galway and Dublin Airport have generally been punctual and that you have found our drivers courteous and helpful. It's also great to know that the flexibility to travel on an earlier or later service when flights are delayed or arrive ahead of schedule has been beneficial to you.
I am sorry to hear, however, about the issues you experienced with the overhead lighting and the onboard seating. We understand how frustrating it can be when lighting is not functioning correctly during a journey, and we appreciate you bringing this to our attention. We have reached out internally for further details so that these concerns can be investigated further.
Thank you again for your valuable feedback, as it helps us identify areas where we can improve our service. We look forward to hearing more from you.
Go dté tú slán,
Buses are always late
I was travelling on the Citylink from the midlands to Dublin airport, to get a second bus from the airport to Belfast. The Citylink was so late that it arrived 30 mins behind schedule to the airport, so I missed my connecting bus and had to buy a second ticket. This is not the first time this has happened to me with Citylink and left me out of pocket. The arrival/departure times on the Galway-Dublin multistop route are grossly underestimated and therefore misleading as they are never on time in my experience!
23 sierpnia 2026
Opinia niezależna
Odpowiedź od Irish Citylink
Hi Aisling, We are sorry to hear that you experienced this issue. We advise passengers to allow extra time for potential delays, the multistop service Route 763 is subject to delays along route due to a number of issues, congestion along the route is a major concern and other issues such as weather, traffic accidents etc to name but a few. We are sorry you were affected in this instance. Go dté tú slán.
I traveled from Galway to Dublin…
I traveled from Galway to Dublin Airport yesterday unfortunately I took the wrong bag and checked it in
Sia from city link went out of her way to help rectify things .She was super
6 stars
A Galway lady
22 sierpnia 2026
Opinia niezależna
Odpowiedź od Irish Citylink
Hi Colette, we are delighted to hear that Xia was super helpful to you. Thank you for the 5 star review, we will make sure to let her know you were happy with the service and her assistance. Go dté tú slán.
Be aware that buying a Return ticket…
Be aware that buying a Return ticket with Cash doesn't guarantee your return
Bought a day return ticket from galway to canal bridge in connemara with my 8 year old son hoping to get the last bus back the last bus was totally full leaving us stranded in the middle of nowhere with the sun setting in an hour. Managed to persuade the bus driver to let us on told the original bus driver we were returning on the last one but it was still booked out
Very bad ticketing system
Need more buses especially in the summer
20 sierpnia 2026
Opinia niezależna
Odpowiedź od Irish Citylink
Hi, thank you for providing us with your feedback, we have reached out for further details. At a glance, we understand that you bought a return ticket from the driver however you did not book in your return (this information is on the ticket at the bottom) sometimes our services are very busy and we advise passengers to book their return to guarantee your seat. We understand that it can be stressful travelling with a child also and cannot stress enough the importance of making sure you are booked. We look forward to hearing more from you. Go dté tú slán
Constant idle buses
This company put their Dublin to Galway, Cork and Castlebar services stop outside a residential building on Crampton quay. After months of asking and pleading with the staff and drivers to turn off the buses while they wait at the stop it’s become clear that they simply do not care about the constant noise, vibrations, fumes and unmanaged crowds they are responsible for. They leave buses running for 30 minutes at a time, creating so much noise and exhaust fumes that residents can barely stand to be in the their own living rooms. The near constant vibration is nauseating and completely unnecessary as they could easily wait and even board with the engine off but refuse to do so. Some of the buses are so old they cause the windows to rattle while they sit at the stop. The buses run all day and night this way. Hopefully with all the videos we have recorded the transport authority and Dublin city council will be able to do something to improve the situation because City Link refuses to help.
23 sierpnia 2026
Opinia niezależna
Odpowiedź od Irish Citylink
Hi Megan, Thank you for providing some details of your experience and we have reached out to in regards to gathering ,ore information from you. The stop at Crampton Quay has been our stop for many years and is also shared by other operators. This is an allocated and approved stop. Our services arrive in usually 5 minutes before departure as they are coming from the airport and board passengers and embark on their scheduled journeys. Rarely are they sitting at the stop for longer than this as they are in transit from Dublin Airport. We do have services every 30 minutes however travelling to all the destinations you mentioned. We look forward to you getting back to us with further details. Thank you
Filthy filthy filthy bus
Filthy filthy filthy bus. Chewing gum from the seatbelt in the front seat behind the driver destroyed my top. I moved to the back of the bus. The floor was filthy. The bus driver was rude, verging on aggressive. Terrible experience on two separate times.
12 sierpnia 2026
Opinia niezależna
Odpowiedź od Irish Citylink
Hi Clodagh, we are sorry to hear of your experience onboard our service. We have reached out for further details to review this and assist you. Go dté tú slán
Shane was incredibly helpful
Just spoke with Shane- he was incredibly polite, helpful and efficient - Citylink is lucky to have a wonderful staff member like this - thanks again
21 sierpnia 2026
Opinia niezależna
Odpowiedź od Irish Citylink
Hi Katie, thank you for the 5 star review and the positive comments on Shane, who is a valued member of our Customer Experience team. We will let him know and we are certain he will be happy to hear them. We look forward to seeing you onboard again soon. Go dté tú slán,
Absolutely helpful
Absolutely helpful! I came to check a day earlier where the bus to Dublin Airport was leaving from. The man at the counter gave me all the right information Moreover, he suggested to change my ticket to minutes earlier. That meant no stopping in between and a quicker journey. The next morning I did indeed change it. So easy! Highly recommend!
19 sierpnia 2026
Opinia niezależna
Odpowiedź od Irish Citylink
Hi Justin,
Thank you for your 5-star review. We're delighted you had a great experience with our service and team member. We really appreciate your feedback and will be sure to pass on your kind words. Thank you for choosing our service, and we look forward to welcoming you again. Go dté tú slán.
Linas was extremely helpful and helped…
Linas was extremely helpful and helped us change our bus time! The Citylink buses were very easy and fair priced. It was our preferred mode of transportation between cities! Would 100% use citylink for my next holiday!
21 sierpnia 2026
Opinia niezależna
Odpowiedź od Irish Citylink
Hi Justine, thank you so much for your 5 star review and kind words on Linas, we will be sure to pass them along to him. We are delighted to hear you find the services easy and fair priced. We look forward to seeing you on board again soon. Go dté tu slán.
Once again I was spoke to like a bold…
Once again I was spoke to like a bold child by Martin on a full coach
He has a disliking of me for some unknown reason. He is the only difficult citylink driver I meet. He Always overcharged me and questions me the same horrible way everytime. Makes me feel about a foot high. You wouldn't speak to a child the way he barks at me.
I have reported this man numerous times and still nothing is done so this will be the same I'm sure. Why don't you employ nice drivers. Bus eireann has alot of lovely drivers where citylink has 1 in 5 nice drivers. Sort yourselves out citylink.
You are losing customers big time over drivers and not stopping when needed.
20 sierpnia 2026
Opinia niezależna
Odpowiedź od Irish Citylink
Hi Aidan, we are disappointed to hear that this was your experience. We expect our drivers to be kind, courteous, and professional at all times. We have reached out to you for further details so that we can follow up on this matter and address it with the driver in question. Go dté tu slán.
great service
We arrived 15 late in Dublin on the 22,07,2026 at 01,15 am at the busstop the Bus was still there waiting for us
I was suprised by a very friendly Bus Driver the Bus Service was great straight down to Cork
ON the 14,08,2026 WE took the citilink Back to Dublin we got caught in Traffic we're 25min late but thats nobodies fault i used to travel Aircoach but in comparison to citilink the fare Return for two passengers was mich cheaper
Thank you for a great service See you again in march
Sean O Scannail
14 sierpnia 2026
Opinia niezależna
Odpowiedź od Irish Citylink
Hi Sean, thank you for your kind feedback. We're delighted to hear you had a great experience on both journeys and that our driver and service made such a positive impression. We really appreciate your support and will be sure to pass your compliments on to the driver. Thank you for travelling with us, and we look forward to welcoming you on board again in March. Go dté tú slán.
Manage to fit our 2 bicycles in a very…
Manage to fit our 2 bicycles in a very loaded bus. We appreciated the effort and the Time saving
17 sierpnia 2026
Opinia niezależna
Odpowiedź od Irish Citylink
Hi Jerome, Thank you for the 5 star review, we were happy to hear that the driver was able to accommodate you with your bicycles. Often services are extremely busy with luggage, we would recommend ringing ahead to our customer experience team and we will notify drivers and of course arriving early to your pick up point for smooth boarding. Go dté tú slán.
Early departure
The 9:15 Dublin Airport - Galway bus closed its doors at 9:13, 2 minutes earlier leaving 7 people waiting outside for the next bus. Very disappointing for the ignorance towards passengers and people waiting outside. People were knocking in the bus window to be let inside
17 sierpnia 2026
Opinia niezależna
Odpowiedź od Irish Citylink
Hi , we are sorry to hear of yor experience. We will contact you for more information on this. We understand that if a service is full with no seats available or if there are seats booked from the next pick up point then the service will close its doors and depart. Go dté tú slán.
Can u power wash the toilet
Can u power wash the toilet, no soap no water!!!!!!
Seats are dirty.
Disgusting experience. All busses are dirty
God bless
16 sierpnia 2026
Opinia niezależna
Odpowiedź od Irish Citylink
Hi Natalia, we are shocked to hear of your experience on all services, we overall have positive feedback on hygiene standards. We will reach out for more information from you , on time and dates please of your travel so we can identify the coaches you were on. Please note if there are issues with the services whilst you are onboard please report to the driver in real-time or call our office between 9am and 5pm 091 564164. Go dté tú slán.
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