My order arrived today in incredibly poor condition. The finish is scuffed in places, the monogram is off centre, there are dents and scrapes on the tankard, and the wooden part isn’t level with the m... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
I have now got 4 Chugg’s and they are the Best things ever to Drink out of, just try one you will not regret it 👌 The Craftsmanship is Incredible and there Customer Service is a step above anyone el... Zobacz więcej
Well, initially my experience wasn't great. Ordered the V3, arrived in an opened package (EVRI). V3 was damaged, the interior wouldn't come out at all for the dishwasher, badly misaligned. However I c... Zobacz więcej
Reakcja na opinię
My wife purchased me a chuug for my birthday and love it !! unfortunately my stainless insert would only slide in 3/4 the way in and would get super tight but Grace with chuug was very understanding a... Zobacz więcej
Dane kontaktowe
Unit 20-23 Withey Court, Western Industrial Estate, CF83 1BF, Caerphilly, Zjednoczone Królestwo
- 03452221501
- info@chuug.com
- chuug.com
4,5
Doskonała
1 tys. recenzji
Odpowiada na 48% z negatywnych recenzji
Zwykle odpowiada w ciągu 2 tygodni
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Inni użytkownicy przeglądali również
Fabulous product and experience!!
Hi! I really like this mug / tankard. It’s a lovely mix of old school and newest tech and convenience. I haven’t gotten it out to Faire yet, but I can’t wait! The rope hands especially is such an attention grabber.
Shipping was INSANELY fast and from overseas, arrived without a hitch. I hardly ever wrote reviews, but this went so well, the product so good, well…here I am!
19 lutego 2026
Opinia niezależna
Unique but a couple of improvements maybe
I ordered 3 chuggs as gifts. These are really unique great products. There are a few bits that could require improvement. The metal insert does not match with the wooden outer coating this results in a small lip. I feel the rope will maybe not survive the test of time- I may be pleasantly surprised however I am pessimistic at the moment. In saying that on time delivery and great communication
13 lutego 2026
Opinia niezależna
Beautiful work
Shipped fast, and from the moment you take it out the box you feel the quality. No regrets here.
18 lutego 2026
Opinia niezależna
Odpowiedź od CHUUG
Hi Ryan,
Thanks for taking the time to leave us a review.
Thank you so much for your kind words! We’re so happy to hear that you love the quality of your Chuug. Your support truly means so much to us.
We would love the opportunity to craft more chuugs for you in the future!
Kind regards,
Grace
Excellent quality and beautiful
Excellent quality and beautiful! My husband loves it! Arrived earlier than expected! Only “negative” would be that I was unable to track the shipping.
18 lutego 2026
Opinia niezależna
Odpowiedź od CHUUG
Hi Stacey,
Thanks for taking the time to leave us a review.
Thank you so much for your kind words! We’re so happy to hear that you love the quality of your Chuug. Your support truly means so much to us.
We would love the opportunity to craft more chuugs for you in the future!
Kind regards,
Grace
Great shopping experience
Great shopping experience from ordering to delivery. The Chugg is for my husbands birthday, and is absolutely gorgeous quality. He is going to love it. I highly recommend this company,
1 lutego 2026
Opinia niezależna
Odpowiedź od CHUUG
Hi Karen,
Thanks for taking the time to leave us a review.
Thank you so much for your kind words! We’re so happy to hear that you love the quality of your Chuug. Your support and recommendation truly means so much to us.
We would love the opportunity to craft more chuugs for you in the future!
Kind regards,
Grace
Handles are not rigid as in rope is not…
Handles are not rigid as in rope is not stiffened so feels flimsy to hold weight of the tankard especially with weight of liquid inside, medallion coins not stuck in straight not fine craftsmanship to be honest only buy if on offer definitely not not worth 50 odd quid
3 lutego 2026
Opinia niezależna
Odpowiedź od CHUUG
Hi Adam,
Thanks for sharing your feedback with us.
We’re very sorry to hear about your experience with your Chuug. We completely understand how disappointing and frustrating this must be, especially considering the price you paid and that it arrived with some imperfections.
Please accept our sincere apologies for the inconvenience and any disappointment this may have caused. Please know that we’re more than happy to make this right for you. When you have a moment, please contact us at info@chuug.com with your order number,full name or email address associated with your order, and we’ll be happy to provide the best resolution for you.
We look forward hearing from you soon.
Kind regards,
Grace
Odpowiedź od CHUUG
Hi Paul,
Thanks for taking the time to leave us a review.
Thank you so much for your kind words! We’re so happy to hear that you love the quality of your Chuug. Your support truly means so much to us.
We would love the opportunity to craft more chuugs for you in the future!
Kind regards,
Grace
Just like they said it was
Just like they said it was. Got to Oklahoma in the time they said it would. Incredible craftsmanship. Will be giving these to my friends for birthday gifts!!
13 lutego 2026
Opinia niezależna
Odpowiedź od CHUUG
Hi Steve,
Thanks for taking the time to leave us a review.
Thank you so much for your kind words! We’re so happy to hear that you love the quality of your Chuug. Your support truly means so much to us.
We would love the opportunity to craft more chuugs for you in the future!
Kind regards,
Grace
Very well made
Very well made, great design with the screw out insert, however I have to be honest, it could be improved by being slightly wider. I cannot fit a hand inside it to wipe out the bottom properly.
Also, the rope handle was not in the best condition, seems rough and weathered rather than clean out of the box. I’m not completely dissatisfied, but for the price I felt a little deflated. Very good shipping time to Australia. Would buy again if you make one a little rounder
15 lutego 2026
Opinia niezależna
Great Odin's Raven!!
By the splintered shields of my ancestors! Why settle for glass when you can hold a literal piece of the forest? This rope-handled wooden tankard is so rugged it probably has its own Mead-Hall. It’s the only mug that makes you feel like you should be shouting orders at a crew of bearded men while you finish your lager. It's the chuggiest CHUUG I have ever chugged. So stop overthinking, grab the rope, and conquer the day with a CHUUG!"
14 lutego 2026
Opinia niezależna
The Best of the BEST
I appreciated how fast and efficient the company is. I didn't have to wait long at all for this first order. I love the quality of the product. It feels sturdy and the finishing in the ropes and wood feels to be of the finest quality. The steel innards if the tankard and plastic fastener seem to all have been machined and molded with high precision. My wife and I will most assuredly be placing more orders, so we can have all of the different wood and rope combinations. Well done, Chuug!!
14 lutego 2026
Opinia niezależna
Odpowiedź od CHUUG
Hi Trucker,
Thanks for sharing your feedback with us.
We’re so happy to hear that you love the quality of your Chuug and that it arrived earlier than expected! Your kind words and support truly mean so much to us. We can’t wait to craft more Chuugs for you and your wife soon!
Kind regards,
Grace
Fantastic art work!
We are so happy with our purchase. They are awesome! The workmanship is very well done. Thank you from the USA👋
13 lutego 2026
Opinia niezależna
Odpowiedź od CHUUG
Hi Kelli,
Thanks for taking the time to leave us a review.
Thank you so much for your kind words! We’re so happy to hear that you love the quality of your Chuug. Your support truly means so much to us.
We would love the opportunity to craft more chuugs for you in the future!
Kind regards,
Grace
Great product well made and the biggest…
Great product well made and the biggest thing cold beer !!!!
10 lutego 2026
Opinia niezależna
Odpowiedź od CHUUG
Hi Thomas,
Thanks for taking the time to leave us a review.
Thank you so much for your kind words! We’re so happy to hear that you love the quality of your Chuug. Your support truly means so much to us.
We would love the opportunity to craft more chuugs for you in the future!
Kind regards,
Grace
Haven't received it yet
I ordered this mug, january twenty second.Still haven't received it.I'm being told that it was sent back to the manufacturer from the shipping.I've contacted the manufacturer several times they told me to wait till this monday, not happy so far
22 stycznia 2026
Opinia niezależna
Fantastic
Fantastic! Ordering, creation and delivery all were perfect. I am very happy that I ordered them and the discount for two was much appreciated.
13 lutego 2026
Opinia niezależna
Odpowiedź od CHUUG
Hi Fred,
Thanks for taking the time to leave us a review.
Thank you so much for your kind words! We’re so happy to hear that you love the quality of your Chuug. Your support truly means so much to us.
We would love the opportunity to craft more chuugs for you in the future!
Kind regards,
Grace
Outstanding British workmanship
Very pleased with the outstanding quality and workmanship. Handcrafted in the UK which makes a delightful change !
13 lutego 2026
Opinia niezależna
Odpowiedź od CHUUG
Hi Mr. G A Hamilton,
Thanks for taking the time to leave us a review.
Thank you so much for your kind words! We’re so happy to hear that you love the quality of your Chuug. Your support truly means so much to us.
We would love the opportunity to craft more chuugs for you in the future!
Kind regards,
Grace
Odpowiedź od CHUUG
Hi John,
Thanks for taking the time to leave us a review.
Thank you so much for your kind words! We’re so happy to hear that you love the quality of your Chuug. Your support truly means so much to us.
We would love the opportunity to craft more chuugs for you in the future!
Kind regards,
Grace
Great quality and a unique gift
Great quality and a unique gift. Husband loved them.
11 lutego 2026
Opinia niezależna
Odpowiedź od CHUUG
Hi Malorie,
Thanks for taking the time to leave us a review.
Thank you so much for your kind words! We’re so happy to hear that you love the quality of your Chuug. Your support truly means so much to us.
We would love the opportunity to craft more chuugs for you in the future!
Kind regards,
Grace
Great Tankards.
Great quality product and first class service from the guys and girls at chuug. Will definitely be recommending them to family and friends and buying more in the future. Thanks.
3 lutego 2026
Opinia niezależna
Odpowiedź od CHUUG
Hi Alan,
Thanks for taking the time to leave us a review.
Thank you so much for your kind words! We’re so happy to hear that you love the quality of your Chuug and the service you received. Your support truly means so much to us.
We would love the opportunity to craft more chuugs for you in the future!
Kind regards,
Grace
The product does not work well with hot liquids even though they say it does.
The product does not work well at all with hot liquids. The metal parts base is attached with glue that, when hot, causes the pieces to come apart. It’s cheap glue and shouldn’t be used for a product that is advertised for hot liquids
10 lutego 2026
Opinia niezależna
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