My order arrived today in incredibly poor condition. The finish is scuffed in places, the monogram is off centre, there are dents and scrapes on the tankard, and the wooden part isn’t level with the m... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
I have now got 4 Chugg’s and they are the Best things ever to Drink out of, just try one you will not regret it 👌 The Craftsmanship is Incredible and there Customer Service is a step above anyone el... Zobacz więcej
Well, initially my experience wasn't great. Ordered the V3, arrived in an opened package (EVRI). V3 was damaged, the interior wouldn't come out at all for the dishwasher, badly misaligned. However I c... Zobacz więcej
Reakcja na opinię
My wife purchased me a chuug for my birthday and love it !! unfortunately my stainless insert would only slide in 3/4 the way in and would get super tight but Grace with chuug was very understanding a... Zobacz więcej
Dane kontaktowe
Unit 20-23 Withey Court, Western Industrial Estate, CF83 1BF, Caerphilly, Zjednoczone Królestwo
- 03452221501
- info@chuug.com
- chuug.com
4,5
Doskonała
1 tys. recenzji
Odpowiada na 48% z negatywnych recenzji
Zwykle odpowiada w ciągu 2 tygodni
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Inni użytkownicy przeglądali również
Fantastic customer support and really…
Fantastic customer support and really go the extra mile, fast response to comms and a great product. keep up the good work, it really makes a difference!
3 marca 2026
Opinia niezależna
Odpowiedź od CHUUG
Hi Jon,
Thanks for sharing your feedback with us.
We’re really happy to hear you’ve had a great experience with our team and product. Your support and kind words means a lot to us; it really makes our day!
Kind regards,
Grace
I love the Chuug mug
I love the Chuug mug. I actually bought 2 for myself and a third mug for my brother. Great gift idea!
2 marca 2026
Opinia niezależna
Odpowiedź od CHUUG
Hi Ross,
Thanks for taking the time to leave us a review.
Thank you so much for your kind words! We’re so happy to hear that you love the quality of your Chuug. Your support truly means so much to us.
We would love the opportunity to craft more chuugs for you in the future!
Kind regards,
Grace
I ordered 2 of these
I ordered 2 of these. The craftmanship is what I was hoping for. The only thing I wish were different is for the rope handles to be notably stiffer, that would provide a more solid 'feel' when the mug is full of beverage.
2 marca 2026
Opinia niezależna
Odpowiedź od CHUUG
Hi Mark,
Thanks for sharing your feedback with us.
We’re so happy to hear that you loved the quality of your Chuugs, and we’re truly sorry to hear that the handles are notably stiffer, as they shouldn’t be.
Would you mind getting in touch with us at info@chuug.com? We’ll be more than happy to look into this and provide the best possible resolution for you.
We look forward hearing from you soon.
Kind regards,
Grace
A great product
A great product. Looks great and does the job. Excellent service. Loved the additional email about how to look after the Chuug.
2 marca 2026
Opinia niezależna
Odpowiedź od CHUUG
Hi Justin,
Thanks for taking the time to leave us a review.
Thank you so much for your kind words! We’re so happy to hear that you love the quality of your Chuug. Your support truly means so much to us.
We would love the opportunity to craft more chuugs for you in the future!
Kind regards,
Grace
My brother loved the birthday gift and…
My brother loved the birthday gift and was thourghly surprised by the craftsmanship.
22 lutego 2026
Opinia niezależna
Odpowiedź od CHUUG
Hi Joe,
Thanks for taking the time to leave us a review.
Thank you so much for your kind words! We’re so happy to hear that you love the quality of your Chuug. Your support truly means so much to us.
We would love the opportunity to craft more chuugs for you in the future!
Kind regards,
Grace
Chuug
Well made, great color, easy to hold with the rope handle and unbelievably fast shipping to the US. Highly recommended.
25 lutego 2026
Opinia niezależna
Odpowiedź od CHUUG
Hi Robert,
Thanks for taking the time to leave us a review.
Thank you so much for your kind words! We’re so happy to hear that you love the quality of your Chuug. Your support truly means so much to us.
We would love the opportunity to craft more chuugs for you in the future!
Kind regards,
Grace
Ordered two mugs
Ordered two mugs. They are quality made and absolutely beautiful! It took a couple of weeks to get here from overseas but absolutely worth the wait! Had a question about shipping and the staff responded promptly and very kindly. Highly recommend!!!!
13 lutego 2026
Opinia niezależna
Odpowiedź od CHUUG
Hi Daniel,
Aww, thank you so much for your lovely feedback! We’re so happy to hear you love your chuugs and that our team was able to help with your shipping question. We truly appreciate your support and recommendation; it means a lot to us.
Kind regards,
Grace
I love my cup its really awesome its my…
I love my cup its really awesome its my favorite
19 lutego 2026
Opinia niezależna
Odpowiedź od CHUUG
Hi Sheena,
Thanks for taking the time to leave us a review.
Thank you so much for your kind words! We’re so happy to hear that you love the quality of your Chuug. Your support truly means so much to us.
We would love the opportunity to craft more chuugs for you in the future!
Kind regards,
Grace
Chugging excellent.
Ordering was quick and easy. There's also a section, when ordering, to leave a note. This was great as a left handed person i wanted my initial coin to be facing out whilst drinking. Excellent quality.
25 lutego 2026
Opinia niezależna
Odpowiedź od CHUUG
Hi Pete,
Thanks for taking the time to leave us a review.
Thank you so much for your kind words! We’re so happy to hear that you love the quality of your Chuug. Your support truly means so much to us.
We would love the opportunity to craft more chuugs for you in the future!
Kind regards,
Grace
Longer shipping time than advertised…
Longer shipping time than advertised took over a month but love the product
24 lutego 2026
Opinia niezależna
Excellent Product! Thanks!!
Excellent Product by Design, size and quality,
I’m very pleased with my beautiful piece of work, Thank you!
23 lutego 2026
Opinia niezależna
Odpowiedź od CHUUG
Hi Samuel,
Thanks for taking the time to leave us a review.
Thank you so much for your kind words! We’re so happy to hear that you love the quality of your Chuug. Your support truly means so much to us.
We would love the opportunity to craft more chuugs for you in the future!
Kind regards,
Grace
This is now my new go-to tankard!
This is now my new go-to tankard!! I absolutely love it and so does my wife as well. We have used them every day since getting them and see no sign of stopping any time soon!! Amazing product!!
24 lutego 2026
Opinia niezależna
Odpowiedź od CHUUG
Hi Scott,
Thanks for sharing your feedback with us.
We’re so happy to hear that you and your wife love the quality of your Chuug and are enjoying using it every day! Your kind words and support truly mean the world to us.
We would love the opportunity to craft more chuugs for you in the future!
Kind regards,
Grace
Definitely must have!
The mug is built with love and charisma!
The feel of it in your hand is a gentleman's handshake! Well done 👏
23 lutego 2026
Opinia niezależna
Odpowiedź od CHUUG
Hi Kelsey,
Thanks for taking the time to leave us a review.
Thank you so much for your kind words! We’re so happy to hear that you love the quality of your Chuug. Your support truly means so much to us.
We would love the opportunity to craft more chuugs for you in the future!
Kind regards,
Grace
Odpowiedź od CHUUG
Hi Kenny,
Thanks for taking the time to leave us a review.
Thank you so much for your kind words! We’re so happy to hear that you love the quality of your Chuug. Your support truly means so much to us.
We would love the opportunity to craft more chuugs for you in the future!
Kind regards,
Grace
Quality
Purchased two mugs, service was excellent and the quality appeared to be excellent, unfortunately one of the mugs had a defect and failed.
Called Chugg immediately and left a message, sure enough I had a reply within 24 hrs.
Although it was something that could be resolved there and then I was going on holiday so they logged it for me.
On my return I called Chugg again and straight away it was sorted, no questions asked nothing, that is quality service at its best.
Replacement mug in the post.
Even though one mug failed don’t let that put you off these are quality proper mugs, I love drinking out of mine.
Worth every penny.
23 lutego 2026
Opinia niezależna
Cheers 🍻 Chuug
I got one for my best friend amd myself. Great looking, easy to clean and just a unique beer mug/tankard.
Love it!
3 lutego 2026
Opinia niezależna
Odpowiedź od CHUUG
Hi Daniel,
Thanks for taking the time to leave us a review.
Thank you so much for your kind words! We’re so happy to hear that you love the quality of your Chuug. Your support truly means so much to us.
We would love the opportunity to craft more chuugs for you in the future!
Kind regards,
Grace
Disillusioned American in need of a new drinking ritual to cope!!!🤪
I'm from the USA and very much needed a superbly high quality new drinking vessel / Chuug to drown my sorrows for what America has become...🤪...!!!
My order was delivered on time, as
stated from Chuug staff, from Wales to Minnesota!!... what's more unbelievable is that it was delivered to my door at 2AM!!! By vampire delivery or who, no idea!!?? 😆
I'm blown away by the quality of materials and craftsmanship!!! This is a HUGE value and a damn awesome design!!!
I'm saving up to buy more Chuugs!!!
What a kickass product and name!!!
22 lutego 2026
Opinia niezależna
I gave a CHUUG to my husband and my…
I gave a CHUUG to my husband and my brother as a gift. They love them! The craftsmanship is superb. Very pleased with my purchase.
20 lutego 2026
Opinia niezależna
Odpowiedź od CHUUG
Hi Jennifer,
Thanks for taking the time to leave us a review.
Thank you so much for your kind words! We’re so happy to hear that you love the quality of your Chuug. Your support truly means so much to us.
We would love the opportunity to craft more chuugs for you in the future!
Kind regards,
Grace
Looks great, but some quality concerns
I ordered this on 1/24 and it arrived on 2/9 (about 16 days). Not terrible, but longer than I expected. The tracking info provided never actually linked to a carrier, so I wasn’t able to track it — it just showed up one day.
The outside of the mug is beautiful. The wood looks great and I’m excited to see it develop a patina over time!
That said, there are a few issues. On first use, the metal insert left a noticeable metallic taste in my mouth. I’ve run it through the dishwasher a few times and it’s still there.
There’s also a small lip underneath the metal insert where water collects in the dishwasher. I worry that whatever I’m drinking could also get trapped under that edge. The insert screws into the base, but the metal doesn’t sit flush all the way around — there’s a visible gap on one side between the metal and the wood.
The inside of the wooden part of the mug is also still pretty rough and doesn’t seem fully sanded or sealed.
I really wanted to love this mug because the outside looks great, but the taste issue and the fit/gap concerns make me unsure how well this will hold up long term.
13 lutego 2026
Opinia niezależna
They are Amazing
They are Amazing! Very Cool! I Love them. Great for gifts.
19 lutego 2026
Opinia niezależna
Odpowiedź od CHUUG
Hi Richard,
Thanks for taking the time to leave us a review.
Thank you so much for your kind words! We’re so happy to hear that you love the quality of your Chuug. Your support truly means so much to us.
We would love the opportunity to craft more chuugs for you in the future!
Kind regards,
Grace
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