It was first experience of Churnet Valley Railway, but hopefully it won’t be my last. Due to the extreme weather conditions they were running to an Emergency Timetable and couldn’t go across the moor... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
The setting at Froghall station is beautiful. The locomotive and rolling stock magnificent.The staff very friendly,helpful and engaging.We had booked for the cream tea experience.Trip scheduled 1.30-... Zobacz więcej
Reakcja na opinię
We had a fabulous day on the railway celebrating my son’s 60 th birthday He has learning disabilities and required a wheeyto get on the train. Everything we needed was catered for the staff couldn’t d... Zobacz więcej
A lovely comfortable train and welcoming staff. Unfortunately due to the extreme weather the train ride was rescheduled to only go half way twice instead of the full length of the line. We had the S... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
O Churnet Valley Railway (1992) PLC
Napisane przez firmę
Churnet Valley Railway: A Journey Through Time and Scenic Beauty
Hop on board Churnet Valley Railway, Staffordshire’s premier heritage railway, for an unforgettable journey through England's scenic countryside. Catering to a wide range of audiences, Churnet Valley Railway offers not just a trip, but an experience designed to delight all ages.
Entertainment for Everyone: Whether it’s a fun-filled day out with the kids, who will be thrilled by special children's events like The Mad Hatters Tea Train Party, an exotic and romantic lunch excursion for couples, or their tipsy Rail Ale Trail for you and your mates – there's something for everyone at Churnet Valley Railway. Seasonal events like their PolarExpress™ Christmas Train Ride or the Midsummer Murder Mystery evenings offer entertainment that stays fresh throughout the year.
Heritage Presentation: Operated primarily by a dedicated team of volunteers, Churnet Valley Railway takes immense pride in preserving and showcasing the golden age of British rail travel. The meticulously restored steam locomotives, along with vintage carriages, offer passengers an authentic glimpse into the past.
Partnerships Galore: Beyond providing a thrilling day out, Churnet Valley Railway collaborates with external partners to bring Staffordshire some of its most loved events. From bringing festival-goers to villages accessible only by rail to hosting engaging and interactive educational events for children, Churnet Valley continues to offer new and exciting options to the communities they serve. Hop on board and experience the unique blend of nostalgia, scenic beauty, and warm hospitality that only Churnet Valley Railway can offer.
Dane kontaktowe
Station Road, ST13 7EE, Cheddleton, Zjednoczone Królestwo
- 01538360522
- enquiries@churnetvalleyrailway.co.uk
- churnetvalleyrailway.co.uk
4,8
Doskonała
14 tys. recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 100% z negatywnych recenzji
Zazwyczaj odpowiada w ciągu 48 godzin
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
We had an enjoyable ride on the Pie and…
We had an enjoyable ride on the Pie and Mash evening train. The service was excellent and organisation of the event was good.
It was a lovely experience
7 sierpnia 2026
Odpowiedź od Churnet Valley Railway (1992) PLC
Thank you so much for taking the time & trouble to give us such a lovely review.
We’re so pleased that you enjoyed your trip with us.
All of the team at the Churnet Valley Railway work really hard to ensure that all of our visitors have a wonderful & memorable time.
Please visit us again soon.
Kind regards
Kaaren
01538 360522
Disapointing
As diesel fans the day was booked specifically for the 10:30 trip which is advertised on line as being diesel hauled. (From the website "The 10:30 departure on Saturdays in June, July, August & September is operated by a heritage diesel locomotive"). Just three hours before the departure of the train an email was received stating that due to some problems the train would be steam hauled and going to Leek rather than Ipstones, so not only the wrong type of traction, but also a shorter journey too. It is a shame this wasn't put on the website as it was a known problem because it stated in the email the same had happened the previous week too, had I known in advance I wouldn't have booked. And as for the trip to Leek, from Leek Brook to the end of the line, a journey of about a mile, the train was stop/start at crossings and hardly got much above walking pace when moving, quite tedious and a trip to somewhere in the middle of nowhere. I'm unlikely to rush back. That being said I found the staff friendly, and the carriages were in great shape, clean and comfy, good woodwork and windows, certainly at lot nicer than some I've seen at other railways.
8 sierpnia 2026
Odpowiedź od Churnet Valley Railway (1992) PLC
Thank you for taking the time to leave your review.
We're pleased to see you noticed the hard work put in keeping the carriages clean and well looked after and found our staff to be friendly, although we're sorry that the overall experience did not meet your expectations.
Unfortunately, due to operational reasons on the day, we had to change the motive power and amend the route rather than cancel the service altogether. We appreciate this meant this was different from what you were expecting, and we understand your disappointment.
Thank you again for your feedback. We appreciate your comments and will ensure they are shared with the relevant teams.
Kind regards,
Andrea
01538 360522
It was a lovely time onboard the train
It was a lovely time onboard the train. Food was lovely as was the customer service from arriving at the car park to leaving - staff were excellent and very helpful
9 sierpnia 2026
Odpowiedź od Churnet Valley Railway (1992) PLC
Thank you so much for taking the time & trouble to give us such a lovely review.
We’re so pleased that you enjoyed your trip with us.
All of the team at the Churnet Valley Railway work really hard to ensure that all of our visitors have a wonderful & memorable time.
Please visit us again soon.
Kind regards
Kaaren
01538 360522
A beautiful evening
A beautiful evening
Well organised excellent food
Very pleasant staff
7 sierpnia 2026
Odpowiedź od Churnet Valley Railway (1992) PLC
Thank you
Lovely review
Please visit again
Kind regards
Kaaren
01538 360522
The breakfast train
Went on the breakfast train. From the start everyone was lovely and we stepped inside the carriage and the tables looked gorgeous. The breakfast was really nice and staff very helpful and pleasant. Would definitely recommend and I'm looking for another experience to book.
9 sierpnia 2026
Odpowiedź od Churnet Valley Railway (1992) PLC
Thank you so much for taking the time & trouble to give us such a lovely review.
We’re so pleased that you enjoyed your trip with us.
All of the team at the Churnet Valley Railway work really hard to ensure that all of our visitors have a wonderful & memorable time.
Please visit us again soon.
Kind regards
Kaaren
01538 360522
Great service and food
Great service and food. Just a shame the route was changed but enjoyed it anyway!
9 sierpnia 2026
Odpowiedź od Churnet Valley Railway (1992) PLC
Thank you for your positive review, we're sorry that we had to switch the route due to operational reasons. Please visit again.
Kind regards
Kaaren
01538 360522
Lovely experience
The staff were all brilliant, so friendly and helpful and really added to the experience. Colin who greeted us on arrival was outstanding, as was the lady who served us in the cafe (sorry, didn't spot her name).
We had the coffee and cake option and it didn't disappoint, good quality and well organised service.
Our only disappointment was how long the train stopped at certain places, nothing to do there! Such a shame there is no station at Leek (we know it isn't your fault)- if we had been able to get off there, walk around for an hour or two and then get back on the train, it would have made it a perfect day.
9 sierpnia 2026
Odpowiedź od Churnet Valley Railway (1992) PLC
Hi, thank you for sharing your feedback. We apologize for the frustration caused by the frequent stops during your journey. Naturally, we take your experience seriously and will share your comments with our operations team to improve scheduling. We appreciate your patience. It's kind of you to mention several members of our team who excelled in customer service. Please visit us again.
Kind regards
Kaaren
01538 360522
Kind regards
Kaaren
01538 360522
Lovely couple of hours
Lovely couple of hours. Staff very attentive, superb meal.
Train renovated to a high standard
8 sierpnia 2026
Odpowiedź od Churnet Valley Railway (1992) PLC
Thank you for your positive review, please travel with us again.
Kind regards
Kaaren
01538 360522
Lovely few hours
Lovely few hours. All thhe staff are so friendly and helpful. Would highly recommend.
9 sierpnia 2026
Odpowiedź od Churnet Valley Railway (1992) PLC
Thank you for your positive review, please travel with us again.
Kind regards
Kaaren
01538 360522
Couldn't fault it a great day
9 sierpnia 2026
Odpowiedź od Churnet Valley Railway (1992) PLC
Thank you for your positive review, please travel with us again.
Kind regards
Kaaren
01538 360522
What an experience- everyone should try it…
I took my daughters to this event and we all loved the experience, it took us back to the Agatha Christie days.
The food was lovely, the staff were polite and attentive the Actors were wonderful
What an experience
8 sierpnia 2026
Odpowiedź od Churnet Valley Railway (1992) PLC
Ah, who doesn't love the Queen of Crime! It's great to hear that you all enjoyed our Murder Mystery & appreciated all our efforts.
Kind regards
Kaaren
01538 360522
Slightly reduced train journey but…
Slightly reduced train journey but communication about it was excellent. Great atmosphere in dining coach, excellent service and food. All staff really helpful.
9 sierpnia 2026
Odpowiedź od Churnet Valley Railway (1992) PLC
Thank you for your positive review, please travel with us again.
Kind regards
Kaaren
01538 360522
Great service
The service on board the train by the staff was excellent, seating was very comfortable, food was a high standard, we enjoyed every part of it, will definitely book again as that was a easy process
9 sierpnia 2026
Odpowiedź od Churnet Valley Railway (1992) PLC
Thank you so much for your kind words regarding your trip with us! We’re so happy to hear that you had a great experience with our service. Our team strives to provide exceptional service, and knowing that we’ve met your expectations truly means a lot to us. We appreciate your support and look forward to serving you again in the future. If there's anything else we can do for you, don’t hesitate to contact us!
Kind regards
Kaaren
01538 360522
Very friendly staff
Very friendly staff, fabulous food with generous portions, stunning train, will definitely visit again :)
9 sierpnia 2026
Odpowiedź od Churnet Valley Railway (1992) PLC
Sounds like we got it all right! Thank you for your appreciation.
Kind regards
Kaaren
01538 360522
Churnet Valley Railway
Wonderful staff at stations, signal boxes and on board.
The catering is good.
Prices for travel very reasonable. Booking on line simple and easy.
9 sierpnia 2026
Odpowiedź od Churnet Valley Railway (1992) PLC
Thank you so much for your kind words regarding your trip with us! We’re so happy to hear that you had a great experience with our service. Our team strives to provide exceptional service, and knowing that we’ve met your expectations truly means a lot to us. We appreciate your support and look forward to serving you again in the future. If there's anything else we can do for you, don’t hesitate to contact us!
Kind regards
Kaaren
01538 360522
Fantastic food cant fault it
Fantastic food cant fault it . The only problem was the heat on the train it was unbearable also the side of the train where we were sat had the sun blaring on us the whole journey it was very uncomfortable and not at all nice sweating while trying to eat . I know the weather cant be helped but I think blinds would be a good idea .
9 sierpnia 2026
Odpowiedź od Churnet Valley Railway (1992) PLC
Hi, thank you for your feedback. We sincerely apologize that the temperature on your journey was uncomfortable. Many of our older coaches are more vulnerable to solar heating, and we know how frustrating this can be. We are currently sharing these details with our maintenance team to try to find a resolution to this issue.
Kind regards
Kaaren
01538 360522
Staff polite nice easy access easy…
Staff polite nice easy access easy booking .
Reminder via email update about any changes. Amazing customer service.
9 sierpnia 2026
Odpowiedź od Churnet Valley Railway (1992) PLC
Thank you so much for taking the time & trouble to give us such a lovely review.
We’re so pleased that you enjoyed your trip with us.
All of the team at the Churnet Valley Railway work really hard to ensure that all of our visitors have a wonderful & memorable time.
Please visit us again soon.
Kind regards
Kaaren
01538 360522
Experience was great
Experience was great, all the staff were amazing.
Unfortunately through no fault of anyone’s we were sat on the side of the sun, so it was extremely hot. If this weather is going to continue and be the same nxt year maybe a 1/3 of the window could hv some form of blind so you can relax a little more.
It really is a suggestion rather than a moan. The weather was beautiful so it couldn’t have been helped.
8 sierpnia 2026
Odpowiedź od Churnet Valley Railway (1992) PLC
Thank you so much for taking the time & trouble to give us such a lovely review, especially your comments regarding the blinds - I'll pass them on.
We’re so pleased that you enjoyed your trip with us.
All of the team at the Churnet Valley Railway work really hard to ensure that all of our visitors have a wonderful & memorable time.
Please visit us again soon.
Kind regards
Kaaren
01538 360522
Odpowiedź od Churnet Valley Railway (1992) PLC
Thank you for your positive review, please visit us again.
Kind regards
Kaaren
01538 360522
Booking the trip was very simple
Booking the trip was very simple. Pricewise, the trip was a bargain. We enjoyed our jacket potatoes on the train. All staff were friendly, helpful and very approachable.
Unfortunately we received an email on the morning of our travel date informing us of a change of route and loco. Whilst I appreciate that unpredictable events occur on heritage railways our unpredictable event led to a shorter journey and some lengthy spells of being stationary. The temperature inside the carriages climbed significantly causing discomfort for a number of passengers.
The train travelled at a slower speed than normal to stretch the journey time to the two hours scheduled. This also served to increases temperatures within the carriages.
8 sierpnia 2026
Odpowiedź od Churnet Valley Railway (1992) PLC
Thank you for taking the time to leave your review.
We're pleased to hear that you enjoyed the food and found the service to be good and our staff helpful and friendly, although we're sorry that the overall experience did not meet your expectations.
Unfortunately, due to operational reasons on the day, we had to amend the route rather than cancel the service altogether.
We're also sorry to hear that you found the carriage uncomfortably warm. As a heritage railway, our historic carriages are preserved as authentically as possible and therefore do not have modern features such as air conditioning or window blinds. During periods of exceptionally hot weather, this can make the journey less comfortable than we would like.
Thank you again for your feedback. We appreciate your comments and will ensure they are shared with the relevant teams.
Kind regards,
Andrea
01538 360522
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.