Chupi Jewellery Recenzje 105

Wynik TrustScore: 4.5 na 5

4,5

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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

Great staff and beautiful jewellery. Caoimhe made choosing my dream ring a magical experience for me and my fiance. I was a bit intimidated by the prospect of ring shopping but the staff put me right... Zobacz więcej

Oceniono na 5 z 5

My husband recently bought me a necklace at Chupi Powerscourt. I wish to acknowledge the amazing customer service and knowledge we received from the staff which helped me to choose. We dealt with C... Zobacz więcej

Oceniono na 5 z 5

Was in the store recently looking for a ring and was amazed by the excellent service. I was dealing with Kim and she was great at showing me all of the options and helping me decide which one to go fo... Zobacz więcej

Oceniono na 5 z 5

I went in just browsing and was greeted by Kim. She was extremely knowledgeable and enthusiastic to help even though I told her I was only looking. She put on a smile on my face as I was leaving the s... Zobacz więcej

Informacje dotyczące firmy

  1. Jubiler

Napisane przez firmę

Chupi is a multi award-winning fine jeweller specialising in unique Engagement Rings, Wedding Rings and Fine Jewellery. Made in Ireland with 100% Recycled Solid Gold, Carbon Neutral Lab Grown Diamonds and Precious Gemstones. Visit our Irish flagship Store in Powerscourt Townhouse on Clarendon Street or Shop Online on www.chupi.com.


Dane kontaktowe

4,5

Doskonała

Wynik TrustScore: 4.5 na 5

105 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

Odpowiada na 50% z negatywnych recenzji

Zwykle udzielenie odpowiedzi zajmuje ponad miesiąc

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Oceniono na 5 z 5

I fell in love with Chupi jewellery…

I fell in love with Chupi jewellery when I came across the brand a few years ago and always knew I wanted my first Chupi piece to mark a special moment in my life. I had the best experience from the moment I contacted Chupi to book an appointment right through to visiting the store to choose the perfect engagement and wedding ring. Thank you to Cecilia for all her help and for making such a special moment in our lives even more memorable. I can't wait to mark more moments with Chupi in the future.

16 listopada 2024
Opinia niezależna
Logo Chupi Jewellery

Odpowiedź od Chupi Jewellery

Hi Victoria,

Thank you for this lovely review,
We are so delighted to hear you enjoyed your Chupi experience.
I know Cecilia was so pleased to welcome you both in store and to help you choose the perfect engagement and wedding rings.
We look forward to welcoming you back to Chupi in the not too distant future !
Very best wishes,
Pearl
&
The Chupi Tea,



Declan

Oceniono na 1 z 5

I purchased the North Star neclace…

I purchased the North Star neclace which is very much marketed as an heirloom piece . Unfortunately the chain broke.. When I went to the store to see if it could be repaired I was advised this was not an option but I could replace the chain at a cost of 180 euro . This is so disappointing as if it’s meant to be jewellery for life then don’t t use soft gold chains that The store then does not recommend can be repaired. Of note my local jeweller repaired it for 20 euro however it has since snapped in another place, It seems to be just a lip service marketing campaign when it comes to the heirloom description of their jewellery and leaves me no confidence in the quality of the jewellery of their customer service. I suspect they know that there was an ongoing issue with the chain used as they have since replaced it with a different style!

25 stycznia 2024
Opinia niezależna
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Odpowiedź od Chupi Jewellery

HI Claire,

Thank you for taking the time to leave your review.

We genuinely appreciate and value all feedback as it helps to continue to learn and improve.

As with all businesses, we review our supplier base regularly. While our new chains look a little different, we are confident that they have undergone significant quality checks including tension testing to ensure the highest quality.

Every Chupi piece comes with a quality guarantee during which time we provide complimentary repair or replacement services to original owners should a problem arise.

Outside of this time frame some fees may apply to contribute toward the cost of work undertaken by our expert goldsmiths and any necessary components. We work hard to ensure these costs are kept to an absolute minimum.

Our goldsmiths do not recommend repairing chains, as soldering chains can leave the chain vulnerable to future breakages and so we recommend replacing the chain completely. We offer a recycling service for broken chains with a significant discount on the cost of replacement.

While we are unable to confirm the details of your individual experience, this should have been the case for you. All of our representatives work hard to give the best possible service. However, we do take responsibility where we fall short, and we ask you to accept our apologies and to reach out directly to our team if this was not the case.

Kind regards,

Pearl
&
The Chupi Team

Oceniono na 5 z 5

Monica's customer service was excellent…

Monica's customer service was excellent when I was having issues with my order delivery. The issues were entirely DHL Canada's fault, but Monica was great in following up on her end to see if there was anything further that could be done. Most importantly, my beautiful diamond Claddagh arrived safe and sound. Truly the most beautiful Claddagh I have ever seen or owned.

24 grudnia 2024
Opinia niezależna
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Odpowiedź od Chupi Jewellery

Hi Lindsay,
We are so pleased to hear you love your Chupi Diamond Claddagh - it is a truly beautiful ring !
Thank you for this great review.
I know Monica was delighted to try and help with the courier issues, and she was so glad to hear it finally arrived safe and sound
Very best wishes,
Pearl
&
The Chupi Team

Oceniono na 5 z 5

I am really happy with the support that…

I am really happy with the support that Monica gave me and managing the delivery. She was very supportive and helpful and it was a pleasure to deal with Chupi, I definitely will use Chupi again.
Thanks Monica.

8 stycznia 2025
Opinia niezależna
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Odpowiedź od Chupi Jewellery

Hi PJ
Many thanks for this lovely review.
I know Monica and the logistics team were delighted to help get your beautiful Stars in The Sky necklace to you in time !
Very Best wishes,
Pearl
&
The Chupi Team

Oceniono na 5 z 5

Repeat customer, excellent customer service

I've just purchased my 5th ring with chupi today, with Cecelia, who arranged to call me after I emailed with a question about ring sizing after having a baby. She was so lovely, as everyone in Chupi always is. Also, very helpful, full of advice and great communication and professionalism. The rings are beautiful and I can't wait to get my next ring. Highly recommend.

19 listopada 2024
Opinia niezależna
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Odpowiedź od Chupi Jewellery

Hi Laura,
Congratulations on the birth of your baby !
Thank you too for choosing Chupi and for this lovely review, it really does mean so much to all of us here in Chupi.
Cecilia is a wonderful member of our team and we are delighted to hear she was able to help you with sizing and making your selection.
We very much hope to see you in store again in the not too distant future.
Very best wishes,
Pearl
&
The Chupi Team

Oceniono na 5 z 5

Beautiful pieces and Chloe is wonderful!

Chloe was fantastic! From the moment we walked in she was so welcoming, helpful, and took the time to walk us through the jewelry and the history. We truly had a lovely experience and left with some beautiful purchases. A memorable experience for us!

18 listopada 2024
Opinia niezależna
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Odpowiedź od Chupi Jewellery

Hi Alicia,
Thank you so much for this lovely review.
We are so delighted to from visitors from far and wide who have discovered Chupi !
Chloe is fantastic and a really valued member of our team.
I know she really enjoyed helping you choose your Chupi pieces.
Thank you again and very best wishes
Pearl
&
The Chupi Team

Oceniono na 5 z 5

Our experience at Chupi was fantastic…

Our experience at Chupi was fantastic from the first moment. We met Chupi early on and worked with Kim to get the perfect ring. The staff truly go above and beyond! I cannot recommend if highly enough.

6 listopada 2024
Opinia niezależna
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Odpowiedź od Chupi Jewellery

HI Andy,
Many thanks for taking the time to share this lovely review.
We are so happy to hear you enjoyed your experience and and we are so delighted you found your perfect ring here in Chupi !
Very best wishes,
Pearl
&
The Chupi Team

Oceniono na 5 z 5

I had a fantastic experience purchasing…

I had a fantastic experience purchasing my first piece from Chupi, with the help of Cecilia. I have admired the jewellery for years and knew I wanted my first piece to have a special meaning. After my best friend became unwell recently, I had an idea to get us both the same piece of jewellery so that we would always have a reminder of each other. Unfortunately, she passed away very suddenly and I didn't get the chance to share this with her. To honour her legacy, Cecilia helped me pick a ring that I can wear as a reminder of her beautiful soul and I can't thank her enough for her empathy and warmth during my visit. I would thoroughly recommend.

2 listopada 2024
Opinia niezależna
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Odpowiedź od Chupi Jewellery

HI Catherine,
Thank you so much for sharing your story with us. It really does mean so much to all of us here in Chupi to hear our customers stories of love and hope and everything in between.
What a lovely idea to have matching pieces with your best friend and we are so sorry to hear of her passing.
Thank you so much for choosing a Chupi piece to wear as a reminder of both her and the friendship you shared.
I know Cecilia was so pleased to be able to help pick the perfect ring to remember her by.
Very best wishes,
Pearl
&
The Chupi Team

Oceniono na 5 z 5

Great experience and great team

I was visiting Dublin and happened to walk into Chupi to look for a wedding band. The sales associates were very kind and patient. I ordered my ring on the spot and was told it would take 4-6 weeks to arrive. It arrived exactly 4 weeks after I ordered it which is impressive since it was made to order and shipped internationally. I also reached out to the customer service team to ask for it to be engraved and it did not take any extra time! I would highly recommend Chupi, everyone I interacted with was very kind and knowledgeable.

30 października 2024
Opinia niezależna
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Odpowiedź od Chupi Jewellery

Hi Xiana,
Thank you so much for sharing this great review.
We are so pleased to hear you found your ideal wedding band here with us in Chupi and that our team were able to assist with your request for engraving in time.
Very best wishes
Pearl
&
The Chupi Tea,

Oceniono na 5 z 5

I had the most amazing experience in…

I had the most amazing experience in the Chupi store today with Cecilia. I was looking to buy myself a special ring for a significant life moment and Cecilia couldn’t have been more helpful and patient. I had no clue what I wanted to go for and I tried on so many different styles and Cecilia guided me through every option giving me a bit of the back story behind the rings too. I left with not one but two amazing rings and an experience that I will never forget. I bought my first chupi piece 5 years ago, my experience then was just as amazing as it was today and it’s wonderful to see a company maintaining that level of experience over the years. The new store is fabulous as well it felt like such a treat.

25 października 2024
Opinia niezależna
Logo Chupi Jewellery

Odpowiedź od Chupi Jewellery

Hi Lisa,
Thank you so much for all your kind words and this wonderful review.
It means so much to us all here in Chupi to share in our customer's journeys and to help mark all of their moments of love and hope and everything in between !
Cecilia is a wonderful member of our team and I know she really enjoyed helping you pick your beautiful rings, they are both such special pieces !
We look forward to welcoming you back to store in the not too distant future
Very best wishes
Pearl
&
The Chupi Team

Oceniono na 5 z 5

Beautiful piece of jewellery with sentimental value.

For our anniversary my husband bought me the necklace with the 3 stones symbolising 3 stars with has sentimental value for us. I really like the fact that the chain has option of 3 different lengths. I have to mention Sadhbh who I met in store and had such a warm and helpful chat with and then follow up emails. She is a real asset to the team in Chupi. The presentation of the necklace was just lovely. I am looking forward to wearing my necklace.

10 września 2024
Opinia niezależna
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Odpowiedź od Chupi Jewellery

Dear Olga,
Thank you so much for this lovely review. It really does man so much to us all here in Chupi. We love to hear how our pieces resonate with our customers, it makes it so special.
Sadhbh really is a wonderful member of our store team and I know she was delighted to helpm you choose the perfect piece.
Very best wishes,
Pearl
&
The Chupi Team

Oceniono na 5 z 5

A brilliant Store

Myself and my fiance attended chupi last Sunday 8th September 2024 as we had an appointment booked to have our engagement ring resized and to view wedding rings. We were running an hour late and panicking a little. We were met by Sadbhb at reception and she put us at ease straight away as she was very professional, calm and friendly. Sadbhb had great knowledge of the Chupi collection and we had chosen our wedding rings with great ease due to Sadbhbs guidance. She also resized our emerald engagement ring to perfection, as I had chosen one a little on the large side. I highly recommend anyone looking for a beautiful and affordable engagement/wedding ring to look at Chupi first! Great work Sadbhb and thank you again.

Mel and Rich

8 września 2024
Opinia niezależna
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Odpowiedź od Chupi Jewellery

Dear Mel & Rich,
Thank you so much for this wonderful review, it really does mean so much to all of us here in Chupi.
Sadhbh is a wonderful member of our Store team and I know she was so happy to help you resizing your engagement ring and selecting the perfect wedding bands.
Wishing you every happiness,
from
Pearl
&
The Chupi Team

Oceniono na 5 z 5

Fantastic encounter with Cecilia from

Fantastic encounter with Cecilia from the beginning to the end. The team made sure we were respected and at ease, and the rings are stunning. I heartily suggest it to LGBTQ+ couples, as certain stores made my soon-to be husband feel really uncomfortable.

13 sierpnia 2024
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Odpowiedź od Chupi Jewellery

Hi Ava,
Thank you so much for the lovely review, it really does mean so much to all the team here in Chupi.
Cecilia is a wonderful member of our store team and I know she was delighted to help you and your partner pick your perfect rings.
Wishing you both every happiness.
Very best wishes,
Pearl
&
The Chupi Team

Oceniono na 5 z 5

After your online consultation with…

After your online consultation with Nancy, we were able to select the ideal wedding rings. The staff was attentive and made sure everything was in its was proper place.

12 września 2024
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Odpowiedź od Chupi Jewellery

Dear Charles,
Thank you for this kind review, it really does mean so much to all the Team her in Chupi.
Wishing you both a wonderful wedding day.
Very best wishes,
Pearl
&
The Chupi Tean

Oceniono na 5 z 5

Wonderful experience all the way…

Wonderful experience all the way through. The ring is gorgeous, and the customer support was excellent. I'm overjoyed that my girlfriend finally said yes!

4 września 2024
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Odpowiedź od Chupi Jewellery

HI Will,
Congratulations on your engagement.
We are delighted you found the perfect ring here in Chupi.
Thank you so much for this lovely review, it really does mean so much to all the team.
Wishing you and your fiancé every happiness.
Pearl
&
The Chupi Team

Oceniono na 5 z 5

We met with Nancy virtually and

We met with Nancy virtually and discovered the ideal wedding bands. The personnel ensured that everything was perfect and has extensive knowledge.

21 sierpnia 2024
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Odpowiedź od Chupi Jewellery

HI Banttey,
Thank you so much for this lovely review. Nancy is a wonderful member of our team and we are delighted she helped you find your perfect wedding rings.
Very best wishes,
Pearl
&
The Chupi Team

Oceniono na 5 z 5

I was nervous about choosing the real…

I was nervous about choosing the real ring. So happy with the promise ring. I bought. The team was great, helping me choose something special that really suits my girlfriend.

3 września 2024
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Odpowiedź od Chupi Jewellery

Hi Niamh,
Thank you so much for this wonderful review.
We know how hard it can be to make the right decision on something so special. We are delighted the team were able to help you make the right choice.
We hope to welcoming you both back to Chupi.
Very best wishes,
Pearl
&
The Chupi Team

Oceniono na 5 z 5

Amazing

There is nothing bad I can say about this company. Truely. From customer service to the gorgeous pieces. Particularly Monica, she went above and beyond to make sure the latest piece I ordered for a present would be here on time. I’ve gotten my engagement ring and wedding rings here also. Nothing is too much trouble.

2 września 2024
Opinia niezależna
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Odpowiedź od Chupi Jewellery

HI Avril,
Thank you so much for your kind words.
All of the team here in Chupi are always delighted to help whenever we can.
Very best wishes,
Pearl
&
The Chupi Team

Oceniono na 5 z 5

Thrilled with my Starlight engagement…

Thrilled with my Starlight engagement ring. I knew I wanted a lab grown diamond and it's gorgeous, and the staff was really helpful throughout the process. Would recommend to anyone looking for something special that's a little bit different.

30 sierpnia 2024
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Odpowiedź od Chupi Jewellery

HI Emily.
Thanks you so much for this lovely review. And congratulations on your beautiful Starlight. I know the team here were delighted to be able to help you pick the perfect ring.
Very best wishes,
Pearl
&
The Chupi Team

Oceniono na 5 z 5

We absolutely love our wedding rings

We absolutely love our wedding rings, the staff was incredibly kind and inclusive as we had a not so good experience in another jeweler (I was with my girlfriend), making sure we felt comfortable. The ring are perfect-couldn't ask for more.

22 sierpnia 2024
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Odpowiedź od Chupi Jewellery

HI Isabelle,
Thank you so much for this lovely review. It really does mean so much to all of us in the Chupi team.
We are thrilled that you and your girlfriend found the perfect wedding bands here with us and we wish you every happiness.
Very best wishes,
Pearl
&
The Chupi Team

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