Lovely service from Amy Crawford, completing a check in. We have been with Chess for years which says it all really. They have a very smooth process for handling any issues/accounts queries/amendments... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
I have been with Chess for a number of years and have found them reliable and with excellent personal service on the few occasions that I have needed to contact them. Amy who I spoke to earlier today... Zobacz więcej
Reakcja na opinię
I wrote a review on 29th July. You responded to ask for Account details. I provided these. I have heard nothing more. We were chaged £114 per month for Broadband which was extemeely slow. You were go... Zobacz więcej
Reakcja na opinię
Just great to speak to humans on the other end of the line. Problems a while ago which they bent over backwards to sort out, which was finally resolved by BT engineer finding a loose wire. Laura Bacon... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Napisane przez firmę
Chess ICT - One of the UK’s leading ICT solution providers, helping over 30,000 businesses grow through innovative technology and expert advice.
Dane kontaktowe
Mereside, Alderley Park, Congleton Road, SK10 4TG, Macclesfield, Zjednoczone Królestwo
- 03447706000
- customerservices@chessict.co.uk
- chessict.co.uk
4,4
Doskonała
5 tys. recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Odpowiada na 100% z negatywnych recenzji
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Inni użytkownicy przeglądali również
From yesterday afternoon I have been…
From yesterday afternoon I have been unable to speak to a human at Chess the fault on the line impacts my Buisness when I initially reported to an Ai there was a delay of at least 2 minutes from when it introduced itself I was shouting Hello and just noise in the background you need people to speak not robots I’ve since used the portal to raise the problem for the charges you should provide a much better service than this, it’s very stressful
10 lutego 2026
Opinia niezależna
Odpowiedź od Chess
Hello
Thanks for taking the time to share your feedback.
We’re sorry to hear that our service has not been to our usual standard, and we’re keen to find a way to resolve your issue promptly.
I have requested some more information from you so that we can locate your account on our systems and work together to find a solution that meets your needs.
Your satisfaction is our top priority, and our focus is always on making Chess ‘a great place to be a customer’.
Many thanks
Ryan
Terrible customer service
I have been with Chess for many years and have always been happy with the service
My contract is up for renewal and I have been trying for nearly a month to get renewal details
After a few weeks I did receive an offer but need to talk to somebody about the details, this has proved impossible due to a new system they have introduced
I have left endless messages asking the sales team to call me but have not received a call
I have a ticket on the system they seem to now have adopted but when I update and ask a question nobody gets back
Sadly I will not be renewing my contract as if I have these problems before I have signed a new contract there would be no chance to talk to anybody if a problem any time
6 lutego 2026
Opinia niezależna
Odpowiedź od Chess
Hello
Thanks for taking the time to share your feedback.
We’re sorry to hear that our service has not been to our usual standard, and we’re keen to find a way to resolve your issue promptly.
Please call us on 0344 770 6000 so that we can locate your account on our systems and work together to find a solution that meets your needs.
Your satisfaction is our top priority, and our focus is always on making Chess ‘a great place to be a customer’.
Many thanks
Ryan
Chess ICT and Andy have been excellent!
Chess ICT have been excellent in managing our SIM contracts. Andy in particular has been incredibly helpful - he always responds quickly, even with last-minute requests, and is proactive in resolving any issues. If there is ever any confusion, he is happy to pick up the phone and talk things through, which makes a real difference. Overall, it has been a genuinely great experience working with Chess ICT, and we value the support and service they provide.
5 lutego 2026
Opinia niezależna
Odpowiedź od Chess
Good afternoon
Thank you for the wonderful feedback! We’re delighted to hear about your great experience, and we’ll be sure to pass your kind words on to Andy. We truly appreciate your support and look forward to continuing to provide the same high level of service.
Thank you.
Ryan
Bad. Its annoying.
Bad. Annoying. They are just annoying. Phone lines stopped working and took ages to sort still not sorted. Stay away they are annoying
5 lutego 2026
Opinia niezależna
Odpowiedź od Chess
Hello
Thanks for taking the time to share your feedback.
We’re sorry to hear that our service has not been to our usual standard, and we’re keen to find a way to resolve your issue promptly.
Please call us on 0344 770 6000 so that we can locate your account on our systems and work together to find a solution that meets your needs.
Your satisfaction is our top priority, and our focus is always on making Chess ‘a great place to be a customer’.
Many thanks
Ryan
Shocking - stay away
Update: yea right your priority is anything but your customers. Nobody picks up the phone on that number. A fake AI bot speaks to you. Nobody replies to emails for months. This company is a scam!.
Shocking. This is the absolute worst IT/phone service provider in the entire Northern Hemisphere.
Customer service - unresponsive. After 7 days of waiting, opening 4 tickets and 5 emails, no response. They are a total waste of time and money. The regulator will be informed.
5 lutego 2026
Opinia niezależna
Odpowiedź od Chess
Hello
Thanks for taking the time to share your feedback.
We’re sorry to hear that our service has not been to our usual standard, and we’re keen to find a way to resolve your issue promptly.
Please call us on 0344 770 6000 so that we can locate your account on our systems and work together to find a solution that meets your needs.
Your satisfaction is our top priority, and our focus is always on making Chess ‘a great place to be a customer’.
Many thanks
Ryan
Really friendly helpful service.
30 stycznia 2026
Opinia niezależna
Odpowiedź od Chess
Good afternoon
Thank you so much! We’re really glad you found our service friendly and helpful — we appreciate your kind words
Thank you.
Ryan
5 Star Service
Alvin Kadi, was extremely helpful in dealing with my query and had everything sorted in a short time.
Alvin kept in regular contact throughout to ensure that there was full understanding.
Professional and also very friendly - thank you!
26 stycznia 2026
Opinia niezależna
Odpowiedź od Chess
Good afternoon
Thank you for your lovely review! We're delighted to hear how helpful and professional Alvin was in resolving your query. It’s great to know you felt supported throughout the process. We truly appreciate your feedback!
Thank you.
Ryan
Diligent Service
I have been a Chess Business customer for many years There was a period that I felt they lost their way but had occasion to re-configure my Broadband and telephony services, oh wow! what a difference.
The time, care and consideration spend on my enquiry was second to none. I felt that my company needs really mattered and with the technical knowhow they managed to come up with the perfect solution.
Joel Baker was the account manager I dealt with and I would highly recommend talking to him.
22 stycznia 2026
Opinia niezależna
Odpowiedź od Chess
Good afternoon
Thank you so much for your wonderful review! We’re delighted to hear that your recent experience stood out and that our team—especially Joel—was able to provide the care, attention, and technical expertise you deserve. We truly appreciate your continued loyalty and are thrilled to have restored your confidence in us. We're always here to support your business needs!
Thank you
Ryan
great company
I’ve been working with this company for over three years, and they’ve consistently been reliable, professional, and easy to work with. Their communication is excellent, and they always deliver high‑quality work on time. Highly recommended.
21 stycznia 2026
Opinia niezależna
Odpowiedź od Chess
Good afternoon
Thank you for your loyalty and wonderful feedback! We truly appreciate your trust over the past three years and are delighted to hear that our communication and service continue to meet your expectations.
Thank you.
Ryan
Pop up virus removal…
Quick reply and sorted solving virus before harmed pc.
14 stycznia 2026
Opinia niezależna
Odpowiedź od Chess
Good afternoon
Thank you for your review! I’m glad I could respond quickly and remove the virus before it caused any harm. Always here to help!
Thank you.
Ryan
Great customer service with our phone lines
My organisation has been using Chess for longer than I've worked here - I think we might be in our 4th year with them... Currently they manage over 100 phone contracts for us.
Everyone I've spoken to and worked with have been great, so helpful and can sort any problem we present to them :).
Currently my contact is Danielle - she's very quick to reply and when we speak (on email or on the phone) she's so friendly and a joy to work with.
Thanks for everything!
Many thanks,
Naomi
7 stycznia 2026
Opinia niezależna
Odpowiedź od Chess
Good aftenoon
Thank you for your wonderful feedback! We’re so pleased Danielle was able to assist you quickly and provide such great service. We appreciate your support!
Thank you
Dean
Danielle (Mobile Solutions Specialist)…
Danielle (Mobile Solutions Specialist) is so helpful. Whatever I ask of her she always does her best to accommodate or find solutions to what I've asked of her. She's a friendly member of the Chess team.
14 stycznia 2026
Opinia niezależna
Odpowiedź od Chess
Good aftenoon
Thank you for your wonderful feedback! We’re so pleased Danielle was able to assist you quickly and provide such great service. We appreciate your support!
Thank you
Dean
Quick and efficient service as always!
13 stycznia 2026
Opinia niezależna
Odpowiedź od Chess
Good aftenoon
Thank you for your wonderful feedback! We’re so pleased Danielle was able to assist you quickly and provide such great service. We appreciate your support!
Thank you
Dean
Danille resolved two major issues for…
Danielle resolved two major issues for us, one on delivery and one on procurment, the service was exceptional and communications were frequent and very helpful. Well done Danielle, we will ask for you again next time !!
7 stycznia 2026
Opinia niezależna
Odpowiedź od Chess
Good morning
Thank you for your wonderful feedback! We’re so pleased Danielle was able to assist you quickly and provide such great service. We appreciate your support!
Thank you
Dean
Gareth and sim replacement
Gareth, my Chess contact, responded to my need for a sim replacement so fast: he helped me in minutes. Sorting and sending out a replacement. Supa fast. Great service. Thank you:)
7 stycznia 2026
Opinia niezależna
Odpowiedź od Chess
Good morning
Thank you for your wonderful feedback! We’re so pleased Gareth was able to assist you quickly and provide such great service. We appreciate your support!
Thank you
Ryan
Exceptional service
Andy Rushton has been exceptional in dealing with my issues and the switch of my air time provider
8 stycznia 2026
Opinia niezależna
Odpowiedź od Chess
Good morning
Thank you for sharing your experience! We’re thrilled to hear that Andy provided exceptional support and made your switch seamless. We appreciate your trust and look forward to continuing to assist you
Thank you.
Ryan
Helpful Company
After a slightly tricky start, Gareth at ChessICT has been extremely helpful in getting our phone contracts into line.
8 stycznia 2026
Opinia niezależna
Odpowiedź od Chess
Good morning
Thank you for your feedback! We’re delighted to hear that Gareth was able to get everything sorted and provide the support you needed. We appreciate your patience and look forward to continuing to assist you.
Thank you
Ryan
Scented Stocks florist
I'm very unhappy with this company. I cancelled my account at the end of November. Services ceased on December 4th in which i paid my final bill. It's January 6th and i keep getting emails for different payments. I have signed no contract and the portal service is very unreliable. When I get in contact by telephone I feel like I am taking to a robot.
6 stycznia 2026
Opinia niezależna
Odpowiedź od Chess
Hello
Thanks for taking the time to share your feedback.
We’re sorry to hear that our service has not been to our usual standard, and we’re keen to find a way to resolve your issue promptly.
We have located your account information and a member of our team will be in touch.
Your satisfaction is our top priority, and our focus is always on making Chess ‘a great place to be a customer’
Many thanks
Ryan
Chess ITC
Chess ITC - Andy Rushton.
Great advice, support, options and solutions provided for our contract renewal.
24 grudnia 2025
Opinia niezależna
Odpowiedź od Chess
Good afternoon
Thank you for your kind words! We’re thrilled to hear our advice and support made your contract renewal smooth and successful
Thank you.
Ryan
Verry Happy
Really happy with the service we received from Danielle @ Chess.
18 grudnia 2025
Opinia niezależna
Odpowiedź od Chess
Good afternoon
Thank you for your feedback! We’re delighted to hear you had a great experience with Danielle. Your kind words mean a lot to us!
Thank you.
Ryan
Doświadczenie Trustpilot
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