Lovely service from Amy Crawford, completing a check in. We have been with Chess for years which says it all really. They have a very smooth process for handling any issues/accounts queries/amendments... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
I have been with Chess for a number of years and have found them reliable and with excellent personal service on the few occasions that I have needed to contact them. Amy who I spoke to earlier today... Zobacz więcej
Reakcja na opinię
I wrote a review on 29th July. You responded to ask for Account details. I provided these. I have heard nothing more. We were chaged £114 per month for Broadband which was extemeely slow. You were go... Zobacz więcej
Reakcja na opinię
Just great to speak to humans on the other end of the line. Problems a while ago which they bent over backwards to sort out, which was finally resolved by BT engineer finding a loose wire. Laura Bacon... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Napisane przez firmę
Chess ICT - One of the UK’s leading ICT solution providers, helping over 30,000 businesses grow through innovative technology and expert advice.
Dane kontaktowe
Mereside, Alderley Park, Congleton Road, SK10 4TG, Macclesfield, Zjednoczone Królestwo
- 03447706000
- customerservices@chessict.co.uk
- chessict.co.uk
4,4
Doskonała
5 tys. recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Odpowiada na 100% z negatywnych recenzji
Zazwyczaj odpowiada w ciągu 48 godzin
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Inni użytkownicy przeglądali również
Polite
Amy Crawford was very polite and helpful and it was a pleasure to speak to her
2 czerwca 2026
Opinia niezależna
Odpowiedź od Chess
Good morning
Thank you for your kind feedback! We're delighted to hear Amy provided such polite and helpful service.
Thank you.
Ryan
Odpowiedź od Chess
Good afternoon
Thanks so much for your fantastic 5 star review! We really appreciate your kind words and are delighted to hear you had a positive experience. Your support means a lot to us!
Thank you.
Ryan
I am always happy to give a positive…
I am always happy to give a positive review to someone who is happy and cheerful 1st thing in the morning. Laura Baker caught me just going out of the door and has promised to reduce my bill so why wouldn't ?
22 maja 2026
Opinia niezależna
Odpowiedź od Chess
Good afternoon
Thank you for your lovely feedback! Laura will be thrilled to hear she made such a great impression—she really does go the extra mile to help our customers.
Thank you.
Ryan
Huge improvements!
Update after 5/6 years. I read my previous reviews on here for Chess and thought I should write a more recent, accurate review for others to read. Although I have recently had one week without internet, that was due to BT Openreach lines and their terrible communication/coordination around external line repairs. Chess, and every member of staff I've interacted with for that, renewals and contract changes over the years, up to the latest issue of VOIP phone lines being forced by BT - despite BT's poor internet coverage in my area - has been wonderful. I'm not sure what has changed within the company since my previous reviews. Since then, improvements in communication, help, advice, response times, and general conversation on calls has been 10/10. If you're looking for competitive prices, honest advice and support, especially around the copper lines to VOIP changeover, I absolutely recommend Chess based on their customer service and their apparent commitment to improve over the past few years. Thankyou!
27 kwietnia 2026
Opinia niezależna
Odpowiedź od Chess
Good morning
Thank you for your detailed and thoughtful review! We’re delighted to hear how much you’ve noticed our improvements over the years, and we truly appreciate your recommendation and kind words about our team and service.
Thank you.
Ryan
Excellent Customer Service
15 maja 2026
Opinia niezależna
Odpowiedź od Chess
Good morning
Thank you for your kind words! We're delighted to hear you had an excellent experience and truly appreciate your feedback.
Thank you.
Ryan
Good experience using Chess
Good experience using Chess, helpful and do what they say
14 maja 2026
Opinia niezależna
Odpowiedź od Chess
Good morning
Thank you for your great feedback! We're glad you had a positive experience and found the team helpful and reliable—we really appreciate you sharing this.
Thank you.
Ryan
Laura beacon was very friendly and very…
Laura beacon was very friendly and very helpful
13 maja 2026
Opinia niezależna
Odpowiedź od Chess
Good morning
Thank you for your lovely feedback! We're delighted to hear Laura provided such friendly and helpful service.
Thank you.
Ryan
i request cancel the line they never…
i request cancel the line they never do it but still charge line rental +Penalty . first of all i try to call they never answer the phone that reason i cancel direct debt then i wait for invoices . every time call them AI talking with the customer for few recorded messages. i joint different company chessict buying customers from online .
26 stycznia 2026
Opinia niezależna
Odpowiedź od Chess
Good afternoon
Thank you for bringing this to our attention. We’re sorry to hear about your experience. We have requested further information so we can locate your account and investigate this fully.
Thank you.
Ryan
Gareth was so helpful and informative
27 kwietnia 2026
Opinia niezależna
Odpowiedź od Chess
Good morning
Thank you for your kind feedback — we’re so pleased to hear that Gareth was helpful and informative!
Thank you.
Ryan
Had a few initial tech glitches
Had a few initial tech glitches, which were sorted out by the team.
Ania, especially, was great.
Thank you.
27 kwietnia 2026
Opinia niezależna
Odpowiedź od Chess
Good morning
Thank you for your feedback! We’re glad the initial tech issues were resolved and really appreciate your kind words about Ania. We’ll be sure to pass them on.
Thank you.
Ryan
Honest and reliable, very assistive.
I have dealt with this company for my Business telephones for several years, Andy is extremely helpful and understanding to my time scaled requirements, they make the process so easy and do not push to complete any contract until the Customer is 100 % satisfied.
Well done Andy Rushton and thank you for your efforts.
27 kwietnia 2026
Opinia niezależna
Odpowiedź od Chess
Good morning
Thank you for your continued trust and kind feedback. We’re delighted to hear Andy has been so helpful and supportive of your requirements. We’ll be sure to pass on your praise — it’s greatly appreciated!
Thank you.
Ryan
I had an ongoing problem with my…
I had an ongoing problem with my telephone, I had no dialling tone, after a week, I contacted Khalida in the morning and explained my concern, I was impressed by the way she dealt with my problem, thanks to Khalida, that afternoon my phone was working again, amazing thank you so much, I was very impressed by the speed of the fix.
24 kwietnia 2026
Opinia niezależna
Odpowiedź od Chess
Good morning Mr Tucker,
Thank you for taking the time to leave a review!
Khalida's a wonderful member of our great Customer Support team and I've made sure her manager is aware of this review. I know they'll be pleased to discuss this with her.
Kind regards,
Dean
Odpowiedź od Chess
Good morning Ben,
Thank you for taking the time to leave a review!
We love to see our customers that have been with us for years appreciating our efforts to make Chess a great place to be a customer. Please do let us know if we can ever help with anything!
Kind regards,
Dean
responsive to enquires
friendly enquiry call, no issues, service has been good
24 kwietnia 2026
Opinia niezależna
Odpowiedź od Chess
Good morning John,
Thank you for taking the time to leave a review!
We're really happy to see this and we hope to continue to provide the great service you expect from us.
Kind regards,
Dean
They have always kept in touch with me…
They have always kept in touch with me every time the contract is running out, and given good advice about what's on offer
21 kwietnia 2026
Opinia niezależna
Odpowiedź od Chess
Good morning
Thank you for your feedback! We’re glad to hear our team keeps you informed and helps you find the right options when your contract is coming up.
Thank you.
Ryan
Fantastic service
Fantastic service. Amy Crawford and the team are always happy to help when you call with queries. Highly recommend.
22 kwietnia 2026
Opinia niezależna
Odpowiedź od Chess
Good morning
Thank you so much. We’re delighted to hear Amy and the team have been so helpful — your kind words really mean a lot to us.
Thank you
Ryan
So easy to deal with
So easy to deal with, great customer service.
Everything explained in plain English and at a good price.
22 kwietnia 2026
Opinia niezależna
Odpowiedź od Chess
Good morning
Thank you for the lovely feedback! We’re really glad you found everything easy to understand and great value — it means a lot to us.
Thank you
Ryan
Bad for business!
Bad for business!
For no reason, our phones stopped working! We tried to get support, but couldn't get past AI options and chatbots. All tickets we opened for support were marked as resolved and closed without any contact. We then found our number was in fact disconnected, login credentials for the portal no longer existed, but payments were still taken from our account! Very strange way to conduct business, and very dangerous to trust this company to look after yours.
22 kwietnia 2026
Opinia niezależna
Odpowiedź od Chess
Hi,
Thank you for taking the time to share your experience. I’m really sorry for the disruption this caused and for how frustrating this must have been for your business.
I can see that you did speak with our AI agent twice and raised two tickets. One was automatically closed as a duplicate, and the other remains open and is actively being worked on. I completely understand how, without clear communication, this would have felt like nothing was being picked up, and I apologise for that.
Our AI support is designed to be the quickest way to log and route issues to the right team, but it’s clear in this case that we didn’t give you the reassurance or visibility you should have had. I’m especially sorry for the concern caused around your services and account access while payments were still being taken.
We’ve made sure your open ticket has been given the highest priority, and a member of the team will ensure this is properly investigated and resolved, with clear updates along the way. Thank you again for raising this, and we genuinely appreciate the opportunity to put things right.
Thank you.
Ryan
Odpowiedź od Chess
Good morning
Thanks for the lovely review! We’re so pleased Gareth was able to help.
Thank you.
Ryan
Andy Rushton has been ever so helpful…
Andy Rushton has been ever so helpful and very proactive
20 kwietnia 2026
Opinia niezależna
Odpowiedź od Chess
Good morning
Thank you for the great feedback—we’re glad Andy provided such helpful and proactive support.
Thank you
Ryan
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