Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej

Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej

Zobacz, co mówią recenzenci

Oceniono na 2 z 5

Proceed with caution.... HIDDEN subscription and expiration dates. I ordered a 12 pack of books 3 years ago. I ordered 2 of the 12 books. The creation process is easy but limited. I never knowingly ag... Zobacz więcej

Oceniono na 4 z 5

Gorgeous photobook! I have used chatbooks a couple of times now to create custom comic books with my art, and they have always turned out great. However, I do wish I could control the size and posi... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

We love Chatbooks! The hardcover books are the perfect way to preserve memories, especially for someone who had a deep love for old school photo albums. Easy to create. I like the option to add captio... Zobacz więcej

Reakcja na opinię

Oceniono na 3 z 5

I found the response time for help frustrating. Also once I hit order, I realized I missed some photos and wrote them to unlock it. The reply Teo several days (which included a weekend) and unfortunat... Zobacz więcej

Reakcja na opinię

Informacje dotyczące firmy

  1. Wywoływanie zdjęć

Napisane przez firmę

Subscribe to your life! Don't miss a single silly, fun, loving moment - print your everyday magic! We offer Monthly Subscription Books, one-time Classic Books, and more.


Dane kontaktowe

  • River Run Drive 5314, 84604, Provo, Stany Zjednoczone

  • chatbooks.com

3,9

Dobra

Wynik TrustScore: 4 na 5

2 tys. recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

Odpowiada na 9% z negatywnych recenzji

Zazwyczaj odpowiada w ciągu 24 godzin

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

Customer service is always fantastic…

Customer service is always fantastic here. Even if something doesn't turn out right with the book - they will always make it right! It is evident that customer satisfaction is of utmost importance to them.

9 lipca 2024
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Odpowiedź od Chatbooks

We appreciate your being here, Valerie!

Oceniono na 5 z 5

Well made 👌

Each and every book I order is done in high quality paper, looks great 👍
I recommend Chatbooks to all that asked were I got such a well made book from

23 lipca 2024
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Odpowiedź od Chatbooks

We appreciate the kind review!

Oceniono na 4 z 5

Love the ease of uploading images but….

Love the ease of uploading images. Had some trouble organizing pages and editing collage pages once I set the number of pictures per page.

23 lipca 2024
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Odpowiedź od Chatbooks

Thank you for sharing your feedback with us, however, we're sorry for the trouble! We would love to help troubleshoot with you if needed. Please reach out via email at support@chatbooks.com, live chat, or SMS. We are always just a click away and excited to help.

Oceniono na 5 z 5

Best App Out There for Creating Picture Books

This app is the best one out there for creating beautiful picture books in a snap. I have a subscription that I love and that allows me to easily create books by the month.

I've also created gift books for others. Easy. Easy. Easy. The only thing I would recommend is that Chatbooks offer more layout options for multiple pics on a page.

22 lipca 2024
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Odpowiedź od Chatbooks

We love that your experience was a great one! #HappyChatbooking

Oceniono na 5 z 5

Been a customer for years

I have been using Chatbooks for several years and service has always been great! I live far away, but it only takes a couple of weeks for it to arrive. I am very happy with it :)

18 lipca 2024
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Odpowiedź od Chatbooks

Thank you so much for your kind review! #HappyChatbooking

Oceniono na 3 z 5

Lag time in response was frustrating and cost a duplicate book.

I found the response time for help frustrating. Also once I hit order, I realized I missed some photos and wrote them to unlock it. The reply Teo several days (which included a weekend) and unfortunately went to print in the meantime. Frustrating. I suggested that customers be able to unlock it themselves for at least 12-24 hrs after hitting submit to avoid double payment.

5 lipca 2024
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Odpowiedź od Chatbooks

Thank you very much for the feedback and suggestion about unlocking books. We do our best to respond to our customers within 24 hours but have been dealing with an abnormally high number of inquiries these last couple of weeks. We'll continue to do our best to offer the top-notch customer service that you deserve!

Oceniono na 2 z 5

Great Product - Poor Billing Procedure

I have ordered from Chatbooks before, and was quite pleased with the product and the easy use of the software. However, I just purchased my previous creation again, as I was informed that the Chatbooks billing process was changing and I wanted to repurchase before the transition. Instead of buying a book on demand, Chatbooks is transitioning into a subscription process that charges quarterly, whether you've been building a new book or not. As I am not on the Chatbooks platform often enough to consider a subscription, I used the on-demand billing process while I still can, and will not be "upgrading" to their new billing subscription.

18 lipca 2024
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Odpowiedź od Chatbooks

Thanks for your feedback, and we’re sorry for any disappointment our updated billing policy has caused. At Chatbooks, we always strive to deliver the best possible experience and products for our customers. We’ve fought hard to maintain our amazing Chatbookers’ current Series pricing while transitioning to a more predictable billing plan for greater transparency and ease of budgeting for you. We understand change is tough, and hope you’ll continue to use our service with the flexible billing option that works best for you.

Oceniono na 5 z 5

Repeat Chatbook customer

We've loved every photo book we've ordered through Chatbooks - the books look amazing and the customer service is terrific!

15 lipca 2024
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Odpowiedź od Chatbooks

We love that your experience was a great one! #HappyChatbooking

Oceniono na 5 z 5

Chatbooks is phenomenal!

Creating and ordering my project was fantastic in every respect, plus this time a surprise discount was automatically applied! I expect the finished product will be as satisfying (perfect, actually!) as the dozens of photo products I've already received over my years as a huge fan of CB since using your wonderful service for the first time (around 2018).

17 lipca 2024
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Odpowiedź od Chatbooks

We appreciate your kind remarks, Christopher!

Oceniono na 5 z 5

Great product

Great product. Easy to use!!!

17 lipca 2024
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Odpowiedź od Chatbooks

We love that your experience was a great one! #HappyChatbooking

Oceniono na 5 z 5

The process is easy and the books…

The process is easy and the books arrived in a timely fashion. It’s also helpful to have the option to share the book with others for the purpose of collaboration.

3 lipca 2024
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Odpowiedź od Chatbooks

Hi There! Thank you for your feedback and your support. We love that your experience was amazing! #HappyChatbooking

Oceniono na 3 z 5

The website was a bit slow and not as…

The website was a bit slow and not as easy to navigate as I had hoped. I would have like to have been able to change the font and to write on the pictures

16 lipca 2024
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Odpowiedź od Chatbooks

Thank you for sharing your feedback with us regarding the font. We're always happy to help troubleshoot navigating the website as well as adding captions if you have any trouble. Please don't hesitate to reach out to support@chatbooks.com where we're standing by to assist!

Oceniono na 4 z 5

AI does not equal customer service!

I have printed over 30 chatbooks going back to 2017. I am a huge fan and recommend it to anyone who will listen! I have always bragged especially about Chatbooks’ customer service. However, my most recent attempt resulted in an AI-generated response that didn’t answer my question. Eventually, I got a helpful response from Chelsea. But I was so disappointed to see that something as impersonal as AI is now being used to respond. People who reach out for help want a PERSON to help. Customer service should be the absolute last place that AI is utilized. It strictly benefits the company, not the customer. Anytime over the last 7 years, I would have gladly given 5 stars. But AI is a no-go for me. Please reconsider this company-over-customer change!

17 lipca 2024
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Odpowiedź od Chatbooks

We're sorry to hear of your disappointment. We will always provide the option to surpass the bot so you can get a live person to resolve your issue if needed. Customer Service remains a top priority for Chatbooks and we do appreciate you being here.

Oceniono na 5 z 5

Easy

Easy, Inexpensive way to capture in a book my cell phone photos.

14 lipca 2024
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Odpowiedź od Chatbooks

Thank you, Leslie!

Doświadczenie Trustpilot

Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.

Firmy mogą prosić o wystawienie recenzji za pomocą automatycznych zaproszeń. Te oznakowane jako zweryfikowane, dotyczą prawdziwych doświadczeń.

Dowiedz się więcej o innych rodzajach recenzji.

Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.

Dowiedz się więcej o procesie recenzji Trustpilot.

Oto 8 wskazówek jak napisać świetną recenzję.

Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.

Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.

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