Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej

Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej

Zobacz, co mówią recenzenci

Oceniono na 1 z 5

Attention Chatandvision est la même société que NUMERISTOCK en France ! Un site baser à Londres et une antenne à Hong Kong. Si vous commandez sur ces 2 sites vous allez perdre votre argent.... Zobacz więcej

Oceniono na 1 z 5

Re. [#SGD-604-62423]: My received item is wrong Good morning Messrs. ChatandVision Ltd after more than 3 months forward and backward I recived the right item DUALphone which eventually works... Zobacz więcej

Oceniono na 1 z 5

I too have been scammed by these fraudsters at ChatAndVision - DO NOT BUY FROM THEM. Ordered a 30$ Skype gift card 4 days ago and have not yet heard back from them. ChatAndVision, if you... Zobacz więcej

Oceniono na 4 z 5

Brought an iPad2 at the best price I could find on the Net from Chat & Vision in addition I qualified for a free pair of £20 headphones, making it a great buy. Every step of the way C&V provided ex... Zobacz więcej

2,4

Słaba

Wynik TrustScore: 2.5 na 5

209 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

2,4

Wszystkie recenzje

(209)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 0

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 3 z 5

Average... with a few hick-ups

My experience is based on ordering a skype phone.
The order process and receiving the product went well. Unfortunately the product was faulty and I wanted to return it. To return it I had to write back and forth with 3 different people, everytime receiving a "please rate our service" mail from them, which was annoying. When I returned my product to them I had to wait almost a month until they confirmed receiving my item and additional 5-7 working days before confirming that it was faulty. Furthermore I also had to pay the return fee with the postal service.
Now I have received my replacement product, it works, and therefore I give them 3 out of 5

13 maja 2013
Opinia niezależna
Logo ChatandVision Ltd.

Odpowiedź od ChatandVision Ltd.

Dear Knud Nedergaard-Hansen,

On behalf of ChatandVision, I'd like to personally apologise for the delays experienced. Returns processing time does depend on our current queues, however we'll be looking further into your case to see if there's more room for improvement.

In the meantime, we'll also be reviewing your postage costs and will be in touch shortly to discuss the matter.

Many thanks for your understanding.

Best Regards,

Jennifer Hart
ChatandVision Ltd.

Oceniono na 5 z 5

DUAL PHONE 4088 IS AN EXCELLENT PRODUCT

IF YOU WANT TO USE SKYPE PHONE WHILE YOUR COMPUTER IS CLOSED, I STRONGLY RECOMMEND THE DUAL PHONE 4088 FROM CHATandVISION.

IT WORKS VERY WELL AND IS EASY TO INSTALL: YOU JUST PLUG IN THE WI-FI DEVICE TO YOUR WI-FI BOX, THEN THE PHONE TRANSFORMER INTO A POWER PLUG, AND IT WORKS ALMOST IMMEDIATELY.

FANTASTIC!

12 maja 2013
Opinia niezależna
Oceniono na 1 z 5

Failure to fulfill order correctly.

Received wrong item has yet to send me a slip t return item. Asked to go ahead and cancel item because of delay I had to purchase elsewhere and no they are finally shipping my items. Still waiting for refund and a return slip for items over 2 months

9 maja 2013
Opinia niezależna
Logo ChatandVision Ltd.

Odpowiedź od ChatandVision Ltd.

Update 25/06/13:

Dear Melissa,

Thank you again for your update, and our apologies for the continued delays. We'll have one of our staff get in touch with you as requested to follow up on this case.

Many thanks.

Regards,

Jennifer



Dear Melissa,

On behalf of ChatandVision, I'd like to apologise for any inconvenience caused. We'll be arranging a pick up of item, however we've not yet received a reply to ticket CMN-831-_____. If you could kindly confirm the pick-up details by reply we'll ensure this is arranged at the earliest opportunity.

Many thanks for assistance.

Regards,

Jennifer Hart
ChatandVision Ltd.

Oceniono na 2 z 5

Phone goes offline very often

The phone looses internet connection very often and this results in being offline most of the time.

I am not happy with this product

7 maja 2013
Opinia niezależna
Logo ChatandVision Ltd.

Odpowiedź od ChatandVision Ltd.

Dear Evgenia,

Thank you for letting us know, we'll have one of our staff contact you to assist you with this problem. With that said, I'd like to apologise for any inconvenience this issue may have caused.

Best regards,

Jennifer Hart
ChatandVision Ltd.

Oceniono na 1 z 5

Really bad contact (or no contact) with customers

I have never received an email or anything from chat and vision about my order, I needed to go and open a chargeback process with PayPal because I never had contact from chat and vision, I called the phone number shown in PayPal receipt and nobody answered in 1 week, I sent a lot of emails thru my email directly and support forms in chat and vision chat and nobody answered. They just answered when I started the chargeback and then to send this survey.

22 kwietnia 2013
Opinia niezależna
Logo ChatandVision Ltd.

Odpowiedź od ChatandVision Ltd.

Dear Hector,

We do apologise for your experiences with us, but we'd like to take this opportunity to tell our side of story:

- We shipped the item on the 12th April after receiving it on the 10th April. As with all our orders, we send a dispatch confirmations via email along with any relevant tracking details. We also always send order confirmations as well, which I believe many of our past customer can attest to.

- We received your query on ticket TICKET ID WWN-350-5_____ and can see our CS reps responded on the same day. If this was not received, I suggest to check all spam/junk folders as it's been known that some of our customer receive emails here. Another solution is to check with your ISP to see if it's blocking any emails from our domain or treating it as spam.

- According to our courier USPS, order was delivered on the 15th April, which meant the order was delivered within 5 days of being placed (well within our advertised timeframes of 7-10 business days).

Having said this, it seems the experiences described in this review were directly caused by not receiving any of our emails and understand your feelings for the seeming lack of service, and will have our team look into this further from our end. I hope this explanation did help to give a better understanding of our usual levels of service.

Thank you for your kind understanding.


Best regards,

Jennifer Hart
ChatandVision Ltd.

Oceniono na 5 z 5

Excellent product and customer support.

I removed long distance from our land line a couple of years ago and don't get reliable cell service where I live. I have relied on Skype for long distance. Unfortunately this meant sitting at the computer to make long distance calls. Call quality was usually ok but sometimes not. The RTX 4088 changed all that. The phone adapter plugs directly into my router (no computer needed) and sound quality is now the same as my local land line calls. Plus I can now move around with the phone just as a normal wireless phone. Great product!

19 kwietnia 2013
Opinia niezależna
Oceniono na 5 z 5

Yakkity Yak will come back

The handset works as expected with one problem which may skype. When calling a cell phone get a lot of drops during the calls. Other than that sound quality is excellent and the handset is easy to set up. Would recommend to anyone with skype. One suggestion, need to come up a self stick phone hook to put on side of PC tower, desk or wall to hang phone when not in use. Just an FYI

19 kwietnia 2013
Opinia niezależna
Oceniono na 5 z 5

Was great to get a skype phone that works with my MAC

The item was sent promptly, and the only reservation I have is that the instructions for connection to the modem and powering up were a bit short on information, so if you had no computer savvy, things might seem complicated. Once connected it was a really great to have Skype showing on the handset and operating as easy as if you using the computer Skype system - the contacts all came through correctly and show whether they are phone or Sykpe contacts by way of an icon - as I said all easy.

13 kwietnia 2013
Opinia niezależna
Oceniono na 4 z 5

Super!

The product I have ordered was shipped fast, and works perfectly.
Everything was superfine, but I had problems only with the payment options, there was none except Skrill. I would gladly pay with credit-card (mastercard/visa) and with Paypal. I do not like Skrill, and I had to make a Skrill account to pay on ChatandVision site.

5 kwietnia 2013
Opinia niezależna

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