Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej

Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej

Zobacz, co mówią recenzenci

Oceniono na 1 z 5

Attention Chatandvision est la même société que NUMERISTOCK en France ! Un site baser à Londres et une antenne à Hong Kong. Si vous commandez sur ces 2 sites vous allez perdre votre argent.... Zobacz więcej

Oceniono na 1 z 5

Re. [#SGD-604-62423]: My received item is wrong Good morning Messrs. ChatandVision Ltd after more than 3 months forward and backward I recived the right item DUALphone which eventually works... Zobacz więcej

Oceniono na 1 z 5

I too have been scammed by these fraudsters at ChatAndVision - DO NOT BUY FROM THEM. Ordered a 30$ Skype gift card 4 days ago and have not yet heard back from them. ChatAndVision, if you... Zobacz więcej

Oceniono na 4 z 5

Brought an iPad2 at the best price I could find on the Net from Chat & Vision in addition I qualified for a free pair of £20 headphones, making it a great buy. Every step of the way C&V provided ex... Zobacz więcej

2,4

Słaba

Wynik TrustScore: 2.5 na 5

209 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

2,4

Wszystkie recenzje

(209)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 0

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 1 z 5

awfull

This is the 2nd time I have been asked my opinion on your service< so this time I had better tell you.
I ordered on the 6th of October, I received an email from you on the 10th, stating that my order had been upgraded to express at no extra cost to me. Today is the 22nd and still my order has not arrived.

22 października 2013
Opinia niezależna
Logo ChatandVision Ltd.

Odpowiedź od ChatandVision Ltd.

Dear Nico,

the order was shipped on Oct 10. Unfortunately we have no influence on the actual delivery time frame as this is in the hands of the courier only.

You are able to track your order with the details in "My Account" on our website.

Best Regards,
chatandvision

Oceniono na 5 z 5

Great business, fast service!

I ordered a skype phone from ChatandVision, and I chose regular shipping speed of 7-10 days. My order got upgraded free to premium shipping and I got my order in 3 days. I kept getting emails during the process, so they are trying hard to make sure I am not having any issues. I am quite happy about buying from ChatandVision.

21 października 2013
Opinia niezależna
Oceniono na 4 z 5

On time... No hastle

Ordered & received my new Skype phone faster than expected & would use this company again

Computer tracking system could be better & my preferance is always to speak with someone in person at the end of a phone.

21 października 2013
Opinia niezależna
Oceniono na 1 z 5

NO Customer Service

Have been in touch over a period of weeks due to a faulty handset. Keep getting fobbed of to computer replies, NO real help in replacing phone or getting my money back. Who is running Chat and Vision? Not a business person, that is obvious.

19 października 2013
Opinia niezależna
Logo ChatandVision Ltd.

Odpowiedź od ChatandVision Ltd.

Dear Kevin,

one of our customer service agents will be in touch with you shortly regarding this issue.

Best Regards,
chatandvision

Oceniono na 1 z 5

they don't have a contact number

Never again... was a nightmare from start to finish...NEVER replied to emails.. whole return process under warranty took six weeks... don't deal with a company that hides behind a webpage contact with no other option... STAY AWAY

19 października 2013
Opinia niezależna
Logo ChatandVision Ltd.

Odpowiedź od ChatandVision Ltd.

Dear Fraser,

we are happy to read that your replacement is with you now and hope you are enjoying it.

Best Regards,
chatandvision

Oceniono na 5 z 5

Chat and Vision exceeds customer expectations!

I am very happy that I ordered my Skype phone through Chat and Vision. I was given free minutes for purchasing the phone, free upgraded shipping, and customer service followed up with me! I am definitely pleased with their customer service and appreciation. No one else in the industry can compete with them!

19 października 2013
Opinia niezależna
Oceniono na 5 z 5

Prompt and reliable

I ordered Skype dual phones from Chatandvision. They are prompt in sending the product. They also follow up to make sure you got your order -a fact that is not common amongst most vendors.
I love their service and attitude.

18 października 2013
Opinia niezależna
Oceniono na 1 z 5

worst delivery, unable to get an answer regarding my order

NEVER< NEVER order from them

18 października 2013
Opinia niezależna
Logo ChatandVision Ltd.

Odpowiedź od ChatandVision Ltd.

Dear Michael,

the order was shipped on sep 27. Unfortunately we have no influence on the actual delivery time frame as this is in the hands of the courier only.

You are able to track your order with the details in "My Account" on our website.

Best Regards,
chatandvision

Oceniono na 1 z 5

Have not yet received it

I was told it was priority and still awaiting delivery

18 października 2013
Opinia niezależna
Logo ChatandVision Ltd.

Odpowiedź od ChatandVision Ltd.

Dear Kristian,

the order was shipped on Oct 7. Unfortunately we have no influence on the actual delivery time frame as this is in the hands of the courier only.

You are able to track your order with the details in "My Account" on our website.

Best Regards,
chatandvision

Oceniono na 1 z 5

Not satisfied at all

Ordered a RTX DUALphone 4088 on Sept. 25th. It actually arrived 3 days later. The base doesn't boot, I can't connect the phone to the base. Wrote to support and got a standard "reset and wait" mail that wasn't helpful. Searched online for my problem and it turned out that there are a lot of customers with the same issue. Why don't they test the phones before they ship? Asked for a new phone. Filled out the form "my device is faulty and I want my money back" It is October 17 and I am still waiting to have my phone picked up.

18 października 2013
Opinia niezależna
Logo ChatandVision Ltd.

Odpowiedź od ChatandVision Ltd.

Dear Susanne,

one of our customer service agents will be in touch whit you shortly regarding this issue.

Best Regards,
chatandvision

Oceniono na 1 z 5

Obnoxious communication

All I wanted to buy was a Skype gift card for $10. They asked me to provide a proof of address in the form of a utility bill. YOU GOT TO BE KIDDING! I just want a $10 gift card. Do I really have time to scan my utility bill and send it to you?! There need to be balance and common sense. By the way, the gift cards were 20% off. Obnoxious communication.

30 września 2013
Opinia niezależna
Logo ChatandVision Ltd.

Odpowiedź od ChatandVision Ltd.

Hello Toni,
after looking at your case I have now cancelled your order as per your request.

Best Regards,
chatandvision

Oceniono na 1 z 5

Dont shop here

First of all, I just want to buy a Skype e-gift card online for my brother's birthday gift. And they took forever to process it and then asked me to provide a proof of address in the form of a utility bill. COME ON! I just want a $10 gift card. Do I really have time to scan my utility bill and send it to you?! Other than that, the customer service is very slow. I sent several request to cancel my orders. NO ONE RESPONSE!

AINT NOBODY GOT TIME FOR THAT!!!!!!!!!!!!
My advice is don't shop here. Find a better one.

27 września 2013
Opinia niezależna
Logo ChatandVision Ltd.

Odpowiedź od ChatandVision Ltd.

Hello Toni,
after looking at your case I have now cancelled your order as per your request.

Best Regards,
chatandvision

Oceniono na 1 z 5

obnoxious communication, no delivery, no refund

I ordered an ipad mini in may 2013. It was never delivered though payment was made.
In contacting the company they promised to refund, but now it is almost five month later and I am still emailing..... In the correspondence following every answer is the same: 'My sincere apologies for any inconvenience this may have caused. Rest assured we will help rectify the matter for you. I have already alerted the Relevant Department so that they can immediately investigate the matter internally as well.

Nobody seems to be responsible at chatandvision or capable of solving problems

25 września 2013
Opinia niezależna
Logo ChatandVision Ltd.

Odpowiedź od ChatandVision Ltd.

Dear AT,
I looked into your case and the delay was due to internal miscommunication. I will have this rectified immediately and follow up personally.

Oceniono na 1 z 5

Horrible service

Hi, more than 2 weeks ago I ordered a Nexus 4 for 320 euros from this company and they havent even shipped it yet. It currently has been "progressing and will ship soon" for over a week now. Their site claims to deliver in 7-14 days and often faster, while it currently has been beyond that point and they havent even given me an apology message that it will take longer than usual. Besides that, after looking at a few other reviews, it seems that they havent even had this smartphone in stock for the last 4 weeks, while their site still claims to have enough in stock. If you dont have the telephone anymore, atleast update your site so you wont have people expect a product that wont come.

Update: Another week has passed and still nothing. No message from chatandvision and no update on when it will be sent. Very unsatisfied with how this company does their business.

Another update: Today I finally received my first message from chatandvision since ordering my phone on 30-08-2013. I was really excited that after almost five weeks I would finally get a message on when my phone would be delivered. Sadly I have to say my hopes were crushed and this company made a total fool of themselves, because the message that I got asked me to review the Nexus 4 that I bought! Sadly its hard to review a product that hasnt even been delivered yet after almost a month..
I strongely advise against ordering from this company since they make alot of promises about their great customer service and delivery times, while I currently havent had a single message of apology and am currently doubting I will receive my phone any time soon.

16 września 2013
Opinia niezależna
Logo ChatandVision Ltd.

Odpowiedź od ChatandVision Ltd.

Hi maup,

Apologies for the delay in fulfilling your order. I am reviewing why an email notification wasn't sent out. This should have happened. Please accept my sincere apologies for the inconvenience caused.

I can confirm that the item is in stock. Due to sheer volume of orders received for this item we have to obtain stock from secondary warehouse. Customer services will update you shortly on the expected dispatch date.

If I can be of any further help, do let me know.

Best regards,
ChatandVision Ltd.

Oceniono na 3 z 5

Good product, worst shipping

The product was incredibly easy to install and works as advertized. The problem is the shipping company chosen by ChatandVision: DHL. I wasn't there when they delivered my package and I had to drive all the way to the airport! Why not use UPS?

12 września 2013
Opinia niezależna
Logo ChatandVision Ltd.

Odpowiedź od ChatandVision Ltd.

Hi Gabriel,

Apologies on behalf of the courier for the inconvenience caused. We have escalated your complaint to our account manager for review. Rest assured we will tackle the concern head on with our courier partners to ensure this doesn't happen again.

If I can be of any further help, do let me know.

Kind regards,
ChatandVision Ltd.

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