Spectrum did not break down and inform of the tiers of Phone insurance available.
I Switched from Tmobile to Spectrum mobile because It was cheaper. I wanted the same features as I had prior which they said they could match. I was not informed that the phone insurance breaks down in to different plans. Tmobile charges 18 as my insurance at spectrum was 5 dollars. At least that is what I was told. My phone cannot turn on and my insurance does not cover mechanical. Had I Known upfront , I would have gotten the insurance that covers that issue. My claim was not granted and now I am out of phone.








