Terrible company!!!! Ordered an XL cooling dog bed (the one I selected had a picture of a golden retriever on it) I have a Golden retriever who is really suffering in this warm weather. Took ages to a... Zobacz więcej
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Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Already sliced a whole bunch of scallions right after unpacking. Noticed the hinge feels tighter than my old kitchen scissor set, zero wobble when cutting, which is surprisingly reassuring. Still gett... Zobacz więcej
Just received an "air conditioning" fan that was shown on the website as the size of a chair and would be able to blow above a bed. What a pile of crap I received. Less than 28cm high, no power in the... Zobacz więcej
Just received a water spray that is not strong enough for my needs, and their Customer Services were very helpful in a refund. Well done!
Reakcja na opinię
1,8
Słaba
85 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 100% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 tygodnia
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Inni użytkownicy przeglądali również
Terrible company!!!
Terrible company!!!! Ordered an XL cooling dog bed (the one I selected had a picture of a golden retriever on it) I have a Golden retriever who is really suffering in this warm weather. Took ages to arrive and when it did you could just about fit a Jack Russell on it, it was so small. Initially I thought I’d made the mistake, but no, sadly, another conning oriental company. Please do not buy a THING from them. These companies need to cease trading
14 lipca 2026
Opinia niezależna
Certainly not as described.......
Just received an "air conditioning" fan that was shown on the website as the size of a chair and would be able to blow above a bed. What a pile of crap I received. Less than 28cm high, no power in the fan and totally mis-sold on their website. Tried to return and get my money back, just get the same automated AI reply. Do not trust this company.
14 lipca 2026
Opinia niezależna
DREADFUL COMPANY
DREADFUL COMPANY
ITEMS NEVER ARRIVE
YOU MAKE CONTACT AND THEY WANT PHOTOS OF PACKAGE, VERY DIFFICULT WHEN YOU HAVEN'T HAD ONE!
THEN YOU ONLY GET A SMALL REFUND AMOUNT. I NEED TO TAKE IT FURTHER
1 czerwca 2026
Opinia niezależna
Odpowiedź od Charnent
Dear valued customer,
Thank you for sharing your feedback. We sincerely apologize for the frustration caused by your recent experience.
We understand that you were seeking reviews before ordering, and we regret that you felt unheard when your order did not arrive. We take such matters very seriously. As a licensed and registered company, we strive to resolve every customer concern promptly and fairly.
Please do not hesitate to contact our dedicated support team at service@charnent.com, and we will gladly cooperate.
Your experience has been highlighted to our team as an opportunity to improve our communication and service resolution processes. We hope to have the chance to restore your trust in the future.
Thank you again for bringing this to our attention.
Helpful company
Just received a water spray that is not strong enough for my needs, and their Customer Services were very helpful in a refund. Well done!
1 lipca 2026
Opinia niezależna
Odpowiedź od Charnent
Dear Customer,we appreciate your feedback and apologize for any inconvenience caused. We take customer satisfaction seriously, and we’d like to assist you further. Please send your order details to our support team at service@charnent.com, and we’ll ensure your case is handled properly. Thank you for giving us the chance to help.
Ordered 2 pairs of glasses money taken…
Ordered 2 pairs of glasses money taken out my account and no product to show proper scammers that should not be let to advertise
15 czerwca 2026
Opinia niezależna
Odpowiedź od Charnent
Dear valued customer,
Thank you for sharing your feedback. We sincerely apologize for the frustration caused by your recent experience.
We understand that you were seeking reviews before ordering, and we regret that you felt unheard when your order did not arrive. We take such matters very seriously. As a licensed and registered company, we strive to resolve every customer concern promptly and fairly.
Please do not hesitate to contact our dedicated support team at service@charnent.com, and we will gladly cooperate.
Your experience has been highlighted to our team as an opportunity to improve our communication and service resolution processes. We hope to have the chance to restore your trust in the future.
Thank you again for bringing this to our attention.
already packed for my beach trip
already folded into my holiday bag. the open knit hangs better than i expected, though a couple fringe ends looked uneven when i first shook it out. lighter than the thick store-bought cover ups i had before, and it sits loose without feeling shapeless.
10 czerwca 2026
First dish done with it, actually felt sturdy
Already sliced a whole bunch of scallions right after unpacking. Noticed the hinge feels tighter than my old kitchen scissor set, zero wobble when cutting, which is surprisingly reassuring. Still getting used to the grip size compared to regular chef knives, but honestly glad it doesn't bend under pressure.
18 maja 2026
Great little knife perfect for the job…
Great little knife perfect for the job and great value for the money
6 lutego 2026
Opinia niezależna
Only giving 1 star as can't give -5
Only giving 1 star as can't give -5. Bought an obd2 scanner , they've took the payment and now nothing to show not even an e mail with tracking number. Shocking , police will be involved ,and I'm sure I'm not only one who has called cops.
2 lutego 2026
Opinia niezależna
Odpowiedź od Charnent
Dear Customer,
Thank you for sharing your experience; your feedback helps us continuously improve. We sincerely apologize for this unfortunate incident. We always uphold the principle that "every trust deserves to be protected," and as a legally authorized company, your satisfaction is the reason for our existence. If your order has not been delivered, please contact our dedicated customer service team immediately (email: service@charnent.com ). Our team will address your issue within 24 hours. We promise that all products are covered by after-sales service. Thank you for giving us the opportunity to make things right.
Good looking watch, but watch face needs improvement
The watch looks good, but the watch face has sharp edges and the metal band also feels cheap with rough edges and a poor finish. However, the watch is easy to navigate and quite impressive in that regard. The packaging was not as shown in the advertisement. I hope this helps—it's an honest review.
19 stycznia 2026
This highland cow was a christmas…
This highland cow was a christmas present. For this reason wasnt opened until christmas day due to being vaccum packed. Once opened the cow was just a soft toy no zip opening no heat pad and has a hole in its neck. We are so dissapointed in this item.
25 grudnia 2025
Opinia niezależna
Odpowiedź od Charnent
Dear Customer, we are deeply saddened by your feedback. We sincerely apologize for the product's discrepancy from the advertised description and the disappointment it caused you.
To correct this error as quickly as possible, please send your order details and product photos to service@charnent.com. We have arranged for a specialist to handle this urgently and will contact you within 24 hours to properly resolve the return/exchange issue.
Your satisfaction is of utmost importance to us. We cherish your trust and will strive to improve to prevent this from happening again. Thank you for your understanding and for giving us the opportunity to make amends.
My short pant/ leggings…
My under trousers short pant/ leggings are very effective and good quality, so pleased I ordered them , very good company with good interaction.
13 grudnia 2025
Opinia niezależna
Absolutely awful
Absolutely awful, DO NOT BUY FROM THIS PLACE!!! I ordered 2 highland cows in good faith, they are dreadful cheap tacky replicas, I have had my money stolen by these cowboys. I am in the process of reporting them to the trading standards agency for false advertising.
24 listopada 2025
Opinia niezależna
Odpowiedź od Charnent
Dear customer, thank you very much for taking the time to share your concerns.
We are deeply sorry to hear that your recent shopping experience was unsatisfactory, and we offer our sincerest apologies. We cherish every bit of your disappointment and hope to make amends.
For prompt resolution, please contact our customer service email: service@charnent.com. Our dedicated customer service team will provide detailed assistance within 24 hours.
We sincerely hope to regain your trust and look forward to hearing from you.
Highland Cow???
I purchased the Highland cow , and was very disappointed, nothing like video or pictures advertising item, not weighted and no pocket to warm it! I paid for the largest highland cow and the normal size and both looked like really bad replicas!! False advertising , waste of money 😒😒
20 listopada 2025
Opinia niezależna
Odpowiedź od Charnent
Dear customer, thank you very much for taking the time to share your concerns.
We are deeply sorry to hear that your recent shopping experience was unsatisfactory, and we offer our sincerest apologies. We cherish every bit of your disappointment and hope to make amends.
For prompt resolution, please contact our customer service email: service@charnent.com. Our dedicated customer service team will provide detailed assistance within 24 hours.
We sincerely hope to regain your trust and look forward to hearing from you.
Scam, False Advertising Highland Cow
Absolute joke of a company false advertising and utter SCAM.Ordered the highland cow and what i received was a scruffy looking cheap replica of the one advertised totally unfit for purpose not weighted nor heated pad inserted as advertised Trying to get a refund wish me luck
30 października 2025
Opinia niezależna
Odpowiedź od Charnent
Dear customer, thank you very much for taking the time to share your concerns.
We are deeply sorry to hear that your recent shopping experience was unsatisfactory, and we offer our sincerest apologies. We cherish every bit of your disappointment and hope to make amends.
For prompt resolution, please contact our customer service email: service@charnent.com. Our dedicated customer service team will provide detailed assistance within 24 hours.
We sincerely hope to regain your trust and look forward to hearing from you.
DO NOT BUY FROM THIS COMPANY!!
I bought a highland cow toy for an Xmas present. It was supposed to be weighted for comfort, and have a removable compartment that could be microwaved to heat up to help soothe cramps. Initially I had to complain as nothing had arrived after 3 weeks. Then a fortnight after complaining the toy arrived. It looked nothing like what was advertised, it was not weighted and no heatable compartment. What did arrive was a vague interpretation which looks like its been stitched together in 30sec with no care and attention in some Asian sweatshop..please avoid.
27 października 2025
Opinia niezależna
Odpowiedź od Charnent
Dear customer, thank you very much for taking the time to share your concerns.
We are deeply sorry to hear that your recent shopping experience was unsatisfactory, and we offer our sincerest apologies. We cherish every bit of your disappointment and hope to make amends.
For prompt resolution, please contact our customer service email: service@charnent.com. Our dedicated customer service team will provide detailed assistance within 24 hours.
We sincerely hope to regain your trust and look forward to hearing from you.
Absolute scam
Absolute scam - ordered the highland cow for my daughter as a Xmas stocking gift and have been totally scammed - do not use this company chanent - I can provide photos
31 października 2025
Opinia niezależna
Odpowiedź od Charnent
Dear customer, thank you very much for taking the time to share your concerns.
We are deeply sorry to hear that your recent shopping experience was unsatisfactory, and we offer our sincerest apologies. We cherish every bit of your disappointment and hope to make amends.
For prompt resolution, please contact our customer service email: service@charnent.com. Our dedicated customer service team will provide detailed assistance within 24 hours.
We sincerely hope to regain your trust and look forward to hearing from you.
WEIGHTED HIGHLAND COW
DO NOT BE TEMPTED... l thought it would've been a great present... BUT THIS COMPANY IS AN ABSOLUTE SCAM.
What eventually turned up after chasing for a tracking number and was told the 1st one sent was stopped at their countries customs was a vacuumed pack solid malting awfully cheap solid stuffed cow. Not soft, cuddly, weighted hooves or zipped side with a heatable pack within.
I immediately emailed complaint, then again and again getting a response of sorry we will refund in full.... but by then l had raised a claim with Paypal as it had not turned up.
Oh they said as Paypal had blocked my account (bulls##t) they were unable to refund me until the claim was closed.
I sent all email contact to Paypal who finally agreed 8n my favour but l had to provide the tracking number of proof of my return.
This company hadnt asked for a return so email and direct messaged them to provide a prepaid UK address returns label.... but nothing.
So l finally rang Paypal and explained this to them and l received an immediate full refund and l could dispose of the absolut rubbish thing they sent.
AVOID AVOID AVOID
UPDATE... Just received an email, no return address or prepaid returns label.. instead telling me not to return until Paypal closes the case... but they had told Paypal in the case l raised that l had to return and provide tracking number first... again
AVOID THIS COMPANY LIKE THE PLAGUE
27 października 2025
Opinia niezależna
Odpowiedź od Charnent
Dear customer, thank you very much for taking the time to share your concerns.
We are deeply sorry to hear that your recent shopping experience was unsatisfactory, and we offer our sincerest apologies. We cherish every bit of your disappointment and hope to make amends.
For prompt resolution, please contact our customer service email: service@charnent.com. Our dedicated customer service team will provide detailed assistance within 24 hours.
We sincerely hope to regain your trust and look forward to hearing from you.
Really I would rate this as zero
Really I would rate this as zero. I would strongly advise against having anything todo with this company
27 października 2025
Opinia niezależna
Odpowiedź od Charnent
Dear customer, thank you very much for taking the time to share your concerns.
We are deeply sorry to hear that your recent shopping experience was unsatisfactory, and we offer our sincerest apologies. We cherish every bit of your disappointment and hope to make amends.
For prompt resolution, please contact our customer service email: service@charnent.com. Our dedicated customer service team will provide detailed assistance within 24 hours.
We sincerely hope to regain your trust and look forward to hearing from you.
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Firmy mogą prosić o wystawienie recenzji za pomocą automatycznych zaproszeń. Te oznakowane jako zweryfikowane, dotyczą prawdziwych doświadczeń.
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