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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

Excellent quality.Exactly as described.I ordered the item in 2 more colours following delivery of the first item.I will definitely be placing more orders and regularly.Also very quick delivery after o... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Cannot rate this company anymore if I tried! I’ve recommended it to so many people! Even abroad! The items I currently have are the Maddie shirt in navy, Maya shirt in jeans blue, ligia shirt in Frenc... Zobacz więcej

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Oceniono na 5 z 5

I recently purchased the Marlowe shirt from them and I'm absolutely obsessed!! The shirt is gorgeous, the construction and finishing is very well done, the design is unique but not over the top so I c... Zobacz więcej

Reakcja na opinię

Oceniono na 1 z 5

Bought a knitted jumper for £75 only to find it on Temu later for around £10 which means the shop applies a criminal +650% markup. Disgusting. And the quality is also extremely low (as you would e... Zobacz więcej

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Informacje dotyczące firmy

  1. Sklep z odzieżą damską
  2. Sklep odzieżowy

Napisane przez firmę

NOT affiliated in any way with: CHARLIE LONDON - CHARLIELONDON - CHARLYLONDON https://uk.trustpilot.com/review/charlylondon.com ______________________________________________ We are 100% UK Based | Fast Customer Service | UK Customer Support 0203 576 5419 | Easy Returns | Trusted Reviews | Established 2008 | estore@charli.co.uk


Dane kontaktowe

4,1

Dobra

Wynik TrustScore: 4 na 5

159 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

Odpowiada na 100% z negatywnych recenzji

Zwykle udzielenie odpowiedzi zajmuje ponad miesiąc

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 2 z 5

Ordered a light blue slash neck sweater…

Ordered a light blue slash neck sweater size small/medium. The size is enormous more like a 16/18 and the stretchy knit doesn’t help. The arm length is extra long and not easy to turn up. So disappointed. Now trying to figure out how to return as there is no information with the packaging.

25 lipca 2025
Opinia niezależna
Logo Charli

Odpowiedź od Charli

We’re so sorry to hear the fit wasn’t as expected, we completely understand how disappointing that can be. Each order includes a packing slip with a QR code linking directly to our returns portal. You can also easily arrange your return via the Returns page on our website - https://www.charli.com/pages/returns

For extra help, just click the “?” widget on our website — all return details are there. If you’d prefer, you can also reach us anytime at estore@charli.co.uk
or via our Contact Us page, and we’ll be happy to assist.

Kind regards,
Charli Customer Care Team

Oceniono na 5 z 5

great service

Easy to order & delivered quickly
Wish they did an xs size as most items come up big

21 lipca 2025
Opinia niezależna
Logo Charli

Odpowiedź od Charli

Thank you so much for your kind words! We’re delighted to hear you’re happy with our service.

Kind regards,
Charli Customer Care Team

Oceniono na 5 z 5

Delivered on time

Delivered on time . Lovely top . Beautiful fabric . Very happy

18 lipca 2025
Opinia niezależna
Logo Charli

Odpowiedź od Charli

Thank you for your feedback!

We’re delighted to hear you’re happy with our service.

Kind regards,
Charli Customer Care Team

Oceniono na 1 z 5

I bought a super cute very expensive…

I bought a super cute very expensive blouse.
Adhered to all washing regulations. Still, my shirt shrank. Very unfortunate. Customer service very bad got first response, had to answer very many questions while I had told all that in my first mail! Then I asked for response 3 times kreer but no reply.
Finally, after my last mail, I get a reply with the response that there is no way I complied with the washing regulations. So the bottom line is that I am lying!!! They are offering me 15% discount on my next purchase. So this is going nowhere!!!

10 lipca 2025
Opinia niezależna
Logo Charli

Odpowiedź od Charli

We’re really sorry to hear about your experience and completely understand your disappointment. It’s never our intention to make you feel unheard, we always aim to resolve concerns as fairly and kindly as possible. We appreciate your feedback and will share it with our team to improve how we handle similar situations in the future.

Kind regards,
Charli Customer Care Team

Oceniono na 1 z 5

Never got the dress i order

I order a dress for $300 & never got it. Sent an email to the company & never got a respond. Will take legal help to sort this problem. Is the website fake?

4 lipca 2025
Opinia niezależna
Logo Charli

Odpowiedź od Charli

We’re very sorry to hear you haven’t received your order — this is certainly not the experience we want for our customers.

Please contact us directly at estore@charli.co.uk
With your order details so we can investigate and make this right as quickly as possible.

For extra help, just click the “?” widget on our website — all details are there and you can contact us by clicking on the email widget. Or via our Contact Us page, and we’ll be happy to assist.

Kind regards,
Charli Customer Care Team

Oceniono na 4 z 5

I’ve just received my first Charli…

I’ve just received my first Charli order of the libby shirt and so far I’m really impressed! Really nice attention to detail with the cuff buttons and I even got 10% off for my first order!! Next day delivery fee was quite steep but absolutely worth it with the discount :)

3 czerwca 2025
Opinia niezależna
Logo Charli

Odpowiedź od Charli

Thanks for your review Kirsten! Just so you know we offer a Tracked 24 service via Royal Mail also which takes 1-2 days in addition to the guaranteed next-day UPS service. Hope you love wearing your new Libby Shirt !
Best Regards,

Daniella
Charli Customer Services Team

Oceniono na 5 z 5

Love the outfit

Love the outfit, it goes perfectly with my summer wardrobe. I have a few charli pieces and I’m always impressed with value, given they’re good quality too.

14 maja 2025
Opinia niezależna
Logo Charli

Odpowiedź od Charli

Thanks for the 5-star review!
We are so glad you have enjoyed your purchase
Kind Regards,

Daniella
Charli Customer Care Team

Oceniono na 5 z 5

Effortless

I recently discovered Charli and I’m genuinely impressed. I picked up a few of their shirts and absolutely love the fit and quality. I rarely leave reviews, but felt I had to this time. It’s refreshing to buy from an independent brand instead of ending up with the same high street pieces everyone else has.
I don’t have much time to shop, but Charli makes it effortless. Great experience overall!

29 maja 2025
Opinia niezależna
Logo Charli

Odpowiedź od Charli

Thank you so much for your kind words. We're so happy you love Charli!

Oceniono na 5 z 5

I’ve always loved Charli - keeps getting better!

I love Charli and have been a customer for years. The fabrics are always great, wash really well and the clothes are effortlessly gorgeous. I’ve just received my order for my upcoming holidays and my summer wardrobe feels complete!

29 maja 2025
Opinia niezależna
Logo Charli

Odpowiedź od Charli

We’re so happy you’re loving Charli. Thank you for your kind words!

Oceniono na 5 z 5

Great business who produce high quality…

Great independent business with strong ethics who produce high quality merchandise.

Having ordered from them on multiple occasions for my partner I can say that the process was seamless.

I did note some negative reviews on here and I would question the validity of them based on my experience with the Company.

9 kwietnia 2025
Opinia niezależna
Logo Charli

Odpowiedź od Charli

We’re so grateful for your support. Thank you for choosing Charli!

Oceniono na 5 z 5

Beautiful Quality & Seamless Experience

Absolutely love my cardigan from Charli– the quality is amazing and it’s quickly become a staple in my wardrobe. It fits perfectly, and the whole online shopping experience was smooth and personal. You can really tell there’s care behind both the product and the brand. Highly recommend!

29 maja 2025
Opinia niezależna
Logo Charli

Odpowiedź od Charli

Thank you taking the time to leave a review. We're so happy you love your purchase!

Oceniono na 5 z 5

Lovely Product

I recently purchased the Marlowe shirt from them and I'm absolutely obsessed!! The shirt is gorgeous, the construction and finishing is very well done, the design is unique but not over the top so I can pretty much wear them anywhere, be it out with friends or to the office - there's nothing to fault really. Got asked several times where I got the shirt from already.

18 maja 2025
Opinia niezależna
Logo Charli

Odpowiedź od Charli

Thank you for your kind words. We're so happy you're loving you Marlowe Shirt!

Oceniono na 5 z 5

I recommend this brand and have had a…

I recommend this brand and have had a great shopping experience. Got the Lyla crochet set. Well packed and the next day delivery worked out so very happy to have it for my summer holiday!

22 maja 2025
Opinia niezależna
Logo Charli

Odpowiedź od Charli

We’re so grateful for your support. Thank you for choosing Charli!

Oceniono na 5 z 5

Amazing brand and really great quality

Amazing brand and really great quality! I shop from them a lot and always great quick delivery and customer service. Products are exactly as described on website!

29 maja 2025
Opinia niezależna
Logo Charli

Odpowiedź od Charli

Thanks for the thoughtful review! We’re really grateful for your support :)

Oceniono na 5 z 5

Great experience and dresses ❤️❤️❤️

I recently bought 2 summer dresses (Gigi in black and juno in red) from Charli London. Absolutely love love love… everything arrived on time and the quality is great. Would recommend

21 maja 2025
Opinia niezależna
Logo Charli

Odpowiedź od Charli

Thank you taking the time to leave a review. We're so happy you love your purchase!

Oceniono na 5 z 5

Love every item I own!

Love every item I own from Charli. Literally my fave go to label for pieces that nod to trends but that also have a timeless quality. (Hence so many of their pieces in my wardrobe 🤣)

9 maja 2025
Opinia niezależna
Logo Charli

Odpowiedź od Charli

Thanks for the lovely review! We’re so glad you’re enjoying your Charli pieces.

Oceniono na 5 z 5

Really happy with my Charli jumpsuit…

Really happy with my Charli jumpsuit which arrived today and in lovely packaging. Perfect holiday outfit. Highly recommend.

28 maja 2025
Opinia niezależna
Logo Charli

Odpowiedź od Charli

We're so happy you love your purchase. Thank you for taking the time to leave a review!

Oceniono na 5 z 5

Great service

I made a few purchases from Charli with no issues at all, I've been using the clothes all the time as they have good quality and are very comfortable. Prompt responses from the customer service when needed and quick delivery.

16 maja 2025
Opinia niezależna
Logo Charli

Odpowiedź od Charli

We’re so grateful for your support. Thank you for choosing Charli!

Oceniono na 5 z 5

Good quality and versatile pieces

I bought the billie tee and loved it so much I just got the second colour! Its the perfect material for spring/summer. Shipping is quick too :)

28 maja 2025
Opinia niezależna
Logo Charli

Odpowiedź od Charli

So glad to hear that you're loving Charli!

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