I paid to use the charger for half an hour and have later seen that I’ve been charged for a second payment without my consent- Very disappointed in the service as this is clearly a Way of exploiting p... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
I’ve used this service for a while without any issues but yesterday and today was the worst I’ve experienced. Yesterday in central London - 1 location in Charing Cross the dispenser wasn’t working a... Zobacz więcej
Reakcja na opinię
Speaking from past experiences, I was never a huge fan of on the go charging devices as I felt like it took forever to charge my phone especially whilst I was using it and this was a problem I always... Zobacz więcej
This was a life-saver when I desperately needed to charge my phone! Charged it pretty quickly and I think good value. Also got my deposit back quickly. Wish they had these everywhere - pubs/restaurant... Zobacz więcej
Informacje dotyczące firmy
Napisane przez firmę
Need help? We’re here for you! For escalations, email us at: support@chargedup.green Please call or WhatsApp us on: +44 7462 013968
Dane kontaktowe
72 Blackfriars R, SE1 8HA, London, Zjednoczone Królestwo
- +447462013968
- Support@chargedup.green
- chargedup.green
3,5
Średnia
150 recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Odpowiada na 33% z negatywnych recenzji
Zwykle udzielenie odpowiedzi zajmuje ponad miesiąc
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Inni użytkownicy przeglądali również
I was charged twice for a £30.00…
I was charged twice for a £30.00 deposit that I wasn't made aware of prior to authorising the charge. I was then charged £6.00 twice for the charging session instead of £3.00. So in total they have stolen £9.00 from me and I still have £60.00 pending on my account. The bad reviews on here are all completely true. Whoever runs this company are participating in illegal activities. I'll be reporting them to the financial ombudsman and speaking to my bank.
Mello, regardless I've been charged £12.00 for the charging instead of £3.00, so your company has stolen £9.00.
I've provided as much information as possible. I'm not able to provide a rental time start and finish, as that is ridiculous to expect me to remember this. I'm not holding out for a resolution. However, I'll post to outcome on here for people to see.
16 sierpnia 2024
Opinia niezależna
Odpowiedź od ChargedUp
Dear Jonathan,
We’re sorry to hear about your experience and appreciate you bringing this to our attention. We want to clarify that the £30 deposit and the charging fees are displayed on the second screen during the transaction. We apologise if this was missed.
Regarding the charges, we return the deposit immediately, though sometimes it can take longer for banks to process and reflect it back in your account. We’re confident that your funds will be released soon.
If you’ve been charged twice, don't hesitate to contact our customer service team at support@chargedup.green with details so we can investigate and resolve this as quickly as possible. We’re here to help and want to ensure you have a positive experience.
Regards.,
Mello
----
Hey Jonathan!
I just sent you an email asking for a bit more info so I can track down your order and get everything fixed up for you. As soon as you can send that over, I’ll jump right on it and ensure everything’s sorted out in no time.
Looking forward to helping you out! 😊
Best,
Mello
----
Hey Jonathan,
Thanks a bunch for sending over the details! I noticed you had two transactions happen almost at the same time, so I’ve gone ahead and processed a refund for one of them.
Just to make everything crystal clear:
Order ID: 38700
Time: 2024-08-16 12:33:36 to 2024-08-16 14:28:21
Order Status: Completed
The order ran from 12:33 to 14:28, which means the total charge is £6 (at £3 per hour for nearly 2 hours).
As for that duplicate charge, the refund is already on its way and should pop up in your bank account within 5-7 days. You’ll also get a separate email confirmation about the refund.
Thanks again!
Cheers,
Mello
----
Hi Jonathan,
Thank you for allowing us to resolve the issue. We're glad we could clarify the situation and ensure the duplicate charge was refunded promptly. We always aim to make things as straightforward as possible for our customers. If you need anything else, please don't hesitate to reach out.
Best regards,
Mello
Avoid this...
Avoid this, no support team can be reached out to, after I paid for 30 pounds deposit and no power bank popped out. Feels like a scam. I was standing in front of the machine and feeling hopeless. They just told you to send email and got no reply from them.
18 sierpnia 2024
Opinia niezależna
Odpowiedź od ChargedUp
Dear Hilary,
We sincerely apologise for the frustration you experienced. We understand how concerning it must have been when the power bank didn’t dispense after your deposit. The £30 deposit is displayed on the screen during the transaction and is returned immediately from our end. However, it can sometimes take longer for banks to process it.
Regarding your concern about support, we are sorry if we were delayed in responding to your email. Our team is here to assist you and is committed to resolving this issue. Please get in touch with us again with your details, and we’ll address it promptly.
Regards.,
Mello
Battery renting
Terrible service went to use the battery and it said on the machine £3 and. Then the machine re booted it self after it wouldn't take my debt card and then charged me £30. Trying to get in contact with customer service can't speak to any one all I can do is send e mails to try and get my money back. I would even give this service one star absolutely rubbish
12 sierpnia 2024
Opinia niezależna
Odpowiedź od ChargedUp
Dear Jeremy,
Thank you for your feedback, and we apologise for the inconvenience you experienced. We want to clarify that our terms & conditions, including the £30 deposit, are displayed on the second screen during the transaction. The deposit is also clearly indicated on the screen.
Regarding the £30 charge, we can assure you that the deposit was returned straight away from our side, but sometimes banks may take a little longer to release the funds back to your account.
We’re sorry for any frustration this has caused you. If you need further assistance, please email our customer support team at support@chargedup.green. We’re here to help.
Thanks
Mello
The power bank said £3 to use but…
The power bank said £3 to use but charged me £30 . i think thats basically theft . at no point did it mention £30. no way of contacting them to complain either.
7 sierpnia 2024
Opinia niezależna
Odpowiedź od ChargedUp
Hi Abigail!
Just a heads-up: We take a deposit to guarantee the correct charge at the end of your rental. To prevent fraud and theft, a £30 deposit is required at the time of rental for all orders.
You’ll see this information on the touch screen after clicking ‘Click here to rent’.
Once your order is finalised and you return the battery, the initial £30 deposit will disappear from your pending transactions. Instead, you’ll see the final charge for the rental amount. So, you won’t see any refund coming from ChargedUp. The transaction from us is finalised immediately at the end of the rental, but the banks sometimes take longer to adjust it.
Thanks for understanding!
I purchased a power pack
I purchased a power pack. Did not Charge my phone at all. Put the power pack back where i purchased it. To wake up to £29.90 took from my bank. To me seems like this is a scam! Bars / restaurants even having this brand is like they are supporting the scamming. I want refunding. Good job I was on Diet Coke all night and knew what I had bought or not bought. Be aware people as clearly they just take money from banks.
12 lipca 2024
Opinia niezależna
Odpowiedź od ChargedUp
Hello Alisia,
Can you email support@chargedup.green? The team will fix it and we can process the refund.
Regards.,
Mello
Purchased one of these
Purchased one of these, two days later my card has been charged £30… the charger never charged my phone and was returned to the docking station. Absolute waste of time and disgusting that I’ve been charged this amount.
12 lipca 2024
Opinia niezależna
Odpowiedź od ChargedUp
Hi Nicole!
Just a heads-up: we take a deposit to guarantee the correct charge at the end of your rental. For all orders, a £30 deposit is required at the time of rental to prevent fraud and theft.
You’ll see this information on the touch screen after clicking ‘Click here to rent’.
Once your order is finalised and you return the battery, the initial £30 deposit will disappear from your pending transactions. Instead, you’ll see the final charge for the rental amount. So, you won’t see any refund coming from ChargedUp. The transaction from us is finalised straight away at the end of the rental, but it’s the banks that sometimes take longer to adjust it.
Thanks for understanding!
Purchased one of these picked 1 hour…
Purchased one of these picked 1 hour for £2 the power bank did not work at all and they took £6 out of my bank I didn’t realise this untill I bought a second one as I needed battery picked 1 hour for £2 again and it took £6 twice out of my bank so it cost me £12 to charge my phone for an hour.
6 lipca 2024
Opinia niezależna
Odpowiedź od ChargedUp
Dear Taylor,
I’m sorry to hear about your experience with our service. Please email our support team at support@chargedup.green with your transaction details so we can investigate and resolve this issue for you.
Thank you for bringing this to our attention.
Best regards,
Mello
Attempted to use a battery bank
Attempted to use a battery bank, it charged my card £6 but the battery banks never got released. Then the device kept saying out of order.
Goose Selly Oak
27 czerwca 2024
Opinia niezależna
Odpowiedź od ChargedUp
Hi Goose,
Sorry to hear about the trouble you experienced with the battery bank. Please email our support team at support@chargedup.green with the details of the issue, and they will assist you promptly.
Best regards,
Mello
ChargedUp Support Team
Terrible, charge banks don’t charge
Terrible, tried two different chargers both only worked for about 30seconds and then stopped charging. The second one i tried to charge the bank via my laptop to see if that was the problem. But still even once the bank was charging didn’t charge my phone. When I unplugged it from laptop it then charged my phone again but for all of thirty seconds.
So charged £6 for 3% of battery charge what a waste of money. I will be complaining
13 czerwca 2024
Opinia niezależna
Odpowiedź od ChargedUp
Hi Christina,
I'm sorry to hear about the issue with your rental. Let's resolve this as quickly as possible.
Please provide the following details to our support team:
- Last four digits of your card
- Location and time of the transaction
- Your mobile number
Send this information to support@chargedup.green, and our team will prioritise processing your request.
Thank you for your patience and cooperation.
Best regards,
Mello
Dismal customer service
After my return malfunctioned and the rental failed to end, I reached out to customer service. They asked for all the details of the rental and the return so that they could "investigate." I gave them the date, time, location of the station I returned to, etc. and the charger locked into the station so I couldn't get it back. The next response was them attempting to charge my card for the full cost of the charger. When I asked them to reverse it, they claimed they were still investigating and gave no timeline for a reply. Nearly a month later, I still hadn't heard anything back from ChargedUp so I finally disputed the charges with my card issuer. I can understand technical glitches, but to waste so much of my time trying overcharge me for something I returned is just ridiculous. ChargedUp, please fix your customer service!
6 maja 2024
Opinia niezależna
Odpowiedź od ChargedUp
Dear Matt,
We sincerely apologise for the inconvenience and frustration you have experienced. We have reviewed your case and can confirm that the amount has been refunded to your account. Additionally, the dispute with your bank has been resolved.
We deeply regret the mistake and the delay in our response. Your feedback is invaluable, and we are committed to improving our customer service to prevent such issues in the future.
Thank you for your patience and understanding.
Best regards,
Mello
Recently used a charged up station in a…
Recently used a charged up station in a pub in Brighton. Used Apple Pay- I was charged the £19 deposit and the charger never popped up… you cannot get a refund on the deposit without replacing the charger. Haven’t been able to get a hold of anyone to resolve the issue. Absolutely ridiculous.
21 maja 2024
Opinia niezależna
Odpowiedź od ChargedUp
Hi Max,
I'm sorry to hear about the issue with your deposit. Let's resolve this as quickly as possible.
Please provide the following details to our support team:
Last four digits of your card
Location and time of the transaction
Your mobile number
Send this information to support@chargedup.green, and our team will prioritise processing your request.
Thank you for your patience and cooperation.
Best regards,
Mello
Charged my phone for 25 mins 9.00…
Charged my phone for 25 mins 9.00 charge supposed to be 50 p
11 maja 2024
Opinia niezależna
Odpowiedź od ChargedUp
Hi Mr Jordan,
Thank you for reaching out. Our charges are £3 per hour, up to a maximum of £9 per day. Could you please let us know where you saw the information about a 50p charge?
If you believe you were incorrectly charged, please email us at support@chargedup.green, and we will review and process a refund if necessary.
Best regards,
First time using
First time using. had the charger apprx 1 hour. Took £19.90 to begin and has not credited back the remainder!
11 maja 2024
Opinia niezależna
Odpowiedź od ChargedUp
Hi C Bailey,
We're sorry for the inconvenience you experienced. Can you please confirm if you have been refunded the difference? If not, please email us at support@chargedup.green.
As disclosed on the screen, a deposit might be taken and it can take up to 5 days to return.
Thank you for your understanding.
Best regards,
Mello
What a scam!
What a scam!! was told my deposit would be returned when I give the charger back it’s been 2 days and still not returned the £20
3 maja 2024
Opinia niezależna
Odpowiedź od ChargedUp
Hi D J,
I'm sorry to hear about the issue with your deposit. Let's get this resolved for you as quickly as possible.
Please provide the following details to our support team:
Last four digits of your card
Location and time of the transaction
Your mobile number
Send this information to support@chargedup.green, and our team will prioritise processing your request.
Thank you for your patience and cooperation.
Best regards,
Mello
Absolute rip off
Absolute rip off. Do not use at Portsmouth Historical Dockyards. It indicates that the cost will be £2, expect to be charged £6 with minimal phone charge (20%) in less than 2 hours. Poor communication with company. Steer clear of this company.
2 kwietnia 2024
Opinia niezależna
Odpowiedź od ChargedUp
Hello Jackie,
Thanks for your message, and I'm sorry your experience wasn't as expected. Can you email support@chargedup.green with the following information?
- Last four digits of the card used or the last four digits of Apple Pay or google pay
- Location with date and time if possible
- If you used the app, can you share the mobile number?
We will investigate and fix the information as soon as you share it.
Once again, we are sorry for any issue caused and look forward to hearing from you.
Regards.,
Mello
I put my phone on charge for 5 minutes
I put my phone on charge for 5 minutes, which was supposed to be free, instead I have not recieved my deposit of 19.80 back. Also, I have been a charged an additional 5.99 and can’t get in touch with anyone to arrange a refund.
30 kwietnia 2024
Opinia niezależna
Odpowiedź od ChargedUp
Hello Preston,
Thank you for sharing your experience, and I'm sorry this is not what you expected.
Can I request you to contact support@chargedup.green to share a few details as below:
- Location you rent with date and time
- The last four digits of the card used
- In case of app rental, please share your mobile number.
Please let us know the details, and our team will get it sorted ASAP.
Regards.,
Mello
Flawed business model
*Amended 10-May-2024 - ChargedUp have reached out and refunded me so I have upped the rating - I do think a number of my points still stand though - I would be very careful to make sure you’re able to return the device to save inconvenience
Flawed business model - if the slots on the device (be it a pub or whatever) you took the charger from suddenly become full then you’re stuck with it - I had to walk a mile’s inconvenience, and being billed the whole time, to return to another site, which the app said was online and had one slot available, but even then when I returned it the screen was blank and I’ve had no acknowledgment.
I’m sure it’s useful in some circumstances but I would suggest you be very, very careful about this supposedly smart way of charging your phone.
27 kwietnia 2024
Opinia niezależna
Odpowiedź od ChargedUp
Hello Dan,
Thank you for sharing your experience, and I'm sorry this is not what you expected.
Can I request you to contact support@chargedup.green to share a few details as below:
- Location you rent with date and time
The last four digits card used
- In case of app rental, please share your mobile number.
Let us know the time you tried to return it, and we will process the refund for any extras after that.
Regards.,
Mello
I used this service last week for the…
I used this service last week for the first time. Used it for about 10 minutes a d I have been charged two lots of deposits for £19.90 each. £39.80 in total!!!
Can’t get though to anyone to help me get my money back. Terrible service
Kelly
18 kwietnia 2024
Opinia niezależna
Odpowiedź od ChargedUp
Hello Kelly,
I am sorry to hear about your experience. This is not at all what we aim to offer to our customers. Could you please provide us with the following information to help us resolve the issue:
- The location where the incident took place
- The date and time of the incident
- The last four digits of the card you used
Once we have all of this information, we will look into the matter and get back to you as soon as possible.
Regards.,
Heithor
Used charged up to charge my phone in a…
Used charged up to charge my phone in a pub,initial experience was good,fully charged the phone for £2 but then they’ve got you details and have tried over the last couple of weeks to extract a further £9 a time(4 times) in total but I’ve blocked payment so am lucky.Be aware of this scam.
23 marca 2024
Opinia niezależna
Odpowiedź od ChargedUp
Hello Jon,
Thank you for your message, and I apologise for the experience you had. Could you please provide me with some details so I can investigate the matter further?
Please let me know the following information:
- The location where you rented the battery, along with the date and time of the rental
- The last four digits of the card used for the transaction
Once you provide me with this information, I will be able to check on the matter and get back to you as soon as possible.
Regards
Heithor
Excellent as a London tourist
I was on a day trip to London with my daughter and my portable charger broke so my phone battery nearly died. I found out about chargedup and it was excellent. There’s so many places to hire from and you can return to a different place which is perfect for a day out and not wanting to go back to the same spot in London. Luckily I was pretty much walking past places to hire and drop it back to (I used to app to find them) so I really didn’t have to go out of my way. I would have been so stuck without it as we needed to use google maps! I hired it for about 2 and a half hours and it cost me £9.
4 kwietnia 2024
Opinia niezależna
Odpowiedź od ChargedUp
Hello Emma,
Thanks for sharing the experience. We are glad it helped you!
Regards.,
Mello
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