Chadwick's & Hack's Fireplace & BBQ Recenzje 1816

Wynik TrustScore: 5 na 5

4,8

Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej

Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej

Zobacz, co mówią recenzenci

Oceniono na 5 z 5

Always have stock on the items I order. Usually arrive within a few days Will continue to order from them. Note: please stop putting packing tape around the lids.

Reakcja na opinię

Oceniono na 5 z 5

Weber SP-S-335 purchased recently. The folks at Chadwick's did a fantastic job with the purchasing process. The BBQ came into the store in a timely fashion, I drove down and picked it up. The folks at... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Responsive service department and awesome technician - knowledgeable and friendly - a pleasure to deal with. Highly recommend this company! And - love the new (Canadian!) BBQ!

Reakcja na opinię

Oceniono na 4 z 5

Great experience overall. Received the correct bbq parts and everything fit great! I would shop here again!

Reakcja na opinię

Informacje dotyczące firmy

  1. Kominki
  2. Sklep z grillami
  3. Naprawy
  4. Sklep z kominkami

Napisane przez firmę

Chadwicks & Hacks - the one stop shop for all your indoor/outdoor needs! With over 60 years experience we are THE go-to BBQ & Fireplace Store. Whether it's a new grill, fireplace, accessory, or even parts, Chadwicks & Hacks has you covered. We even have a certified team of professionals that can service gas lines, fireplaces, BBQs, small/large appliances, and much more! At Chadwicks & Hacks, quality is important; that is why we have the lowest prices and best selection of your favorite brands, such as Majestic, Napoleon, Regency, Valor, Dimplex, and more.


Dane kontaktowe

4,8

Doskonała

Wynik TrustScore: 5 na 5

2 tys. recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

Odpowiada na 87% z negatywnych recenzji

Zazwyczaj odpowiada w ciągu 24 godzin

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 2 z 5

Item was shipped Canada Post but did…

Item was shipped Canada Post but did not arrive due to ongoing postal disruptions. Should have shipped via alternate methods.

Still have not received item.

22 września 2025
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Odpowiedź od Chadwick's & Hack's Fireplace & BBQ

Hi Rick. Certainly understand your frustration, but Canada Post surprised us, (and many other vendors) with this sudden strike. Good news is that it appears things are moving again and you should have your rack soon.

Gary

Oceniono na 5 z 5

Quickly received our complete order

Quickly received our complete order. No hassles.

12 września 2025
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Odpowiedź od Chadwick's & Hack's Fireplace & BBQ

Thanks very much for the great review. Glad we were able to help with the parts for your Napoleon fireplace and get you warmed up in time for the fall!

Oceniono na 5 z 5
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Odpowiedź od Chadwick's & Hack's Fireplace & BBQ

Hi David. thanks for the great review. We will be sure and share with team. Wishing you many years of happy grilling with your new Napoleon.

Oceniono na 5 z 5

Best price for Napoleon rogue…

Best price for Napoleon rogue rotisserie kit

7 września 2025
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Odpowiedź od Chadwick's & Hack's Fireplace & BBQ

Good morning, thanks for such a great review. The team works hard to ensure the best prices and stock available for all the grills we carry.

Oceniono na 5 z 5

A great first experience with Chadwick's and Hack's!!

Great customer service! Laura and Gary were both amazing and very helpful. Their responses were prompt, very helpful, and kind. I really enjoyed working with the Chadwick's & Hack's team, and I will certainly be working with them again when I am in the market for something in the future. Thank you!

11 września 2025
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Odpowiedź od Chadwick's & Hack's Fireplace & BBQ

Thanks very much for the great review. All our team works diligently to ensure the highest levels of customer service. We look forward to hearing again from you soon!

Oceniono na 5 z 5

Best brands in this space

Great customer service

4 września 2025
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Odpowiedź od Chadwick's & Hack's Fireplace & BBQ

Thanks for the great review! Glad to hear that your are enjoying your new heater and that Dylan was able to assist in getting everything going.

Oceniono na 5 z 5

Melissa is absolutely fabulous

Melissa is absolutely fabulous. She has product knowledge and is able to explain everything about the product you are asking about. She also made sure everything for our order was done in a timely manner. She went above and beyond for us and we are completely thankful to her. We will continue to shop at Chadwicks for any further purchases. Thank you Melissa for a stress free shopping experience.

28 sierpnia 2025
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Odpowiedź od Chadwick's & Hack's Fireplace & BBQ

Thanks very much for such a great review. We treasure Melissa as well and will be sure to share your comments with her. We wish you years of happiness with all the new toys!

Oceniono na 5 z 5

Chadwick's still cares even after the sale

Very knowledgeable salespeople. Also, when I had a problem with my barbecue, they contacted the manufacturer to get labour covered. Very customer-focused.

26 czerwca 2025
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Odpowiedź od Chadwick's & Hack's Fireplace & BBQ

Thank you, Earl! We really appreciate your kind words about our team and service. Beth and the crew are always happy to go the extra mile to make sure our customers are fully taken care of, even after the sale. Enjoy your Napoleon BBQ, and happy grilling! 🔥

Oceniono na 5 z 5

So easy to work with....

So easy to work with..... they did what they said they would at the time promised..... great value.

4 września 2025
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Odpowiedź od Chadwick's & Hack's Fireplace & BBQ

Thank you, Tom! We’re glad Dylan and the team made everything easy, delivered on time, and hit the value you were looking for. Enjoy your new Napoleon outdoor kitchen! Happy grilling! 🔥

Oceniono na 5 z 5

I am very pleased with the efficient…

I am very pleased with the efficient service given. Answered all my questions quickly.

26 sierpnia 2025
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Odpowiedź od Chadwick's & Hack's Fireplace & BBQ

Thank you for sharing your experience, Carol! We're so pleased that our fireplace experts provided quick and knowledgeable answers for your Vermont Castings stove purchase. Thanks for trusting us with your order, and stay cozy! 🔥

Oceniono na 5 z 5

Valor culinary adapter

Able to get what I needed and have it shipped into the States without any hassles.

25 sierpnia 2025
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Odpowiedź od Chadwick's & Hack's Fireplace & BBQ

Thank you, Mark! We’re so pleased Laura could assist with your fireplace venting and make the cross-border shipping process simple. We appreciate your business and are always here if you need more fireplace parts!

Oceniono na 5 z 5

It was an excellent service and…

It was an excellent service and fantastic dealer for Napoleon electric fireplace.

30 sierpnia 2025
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Odpowiedź od Chadwick's & Hack's Fireplace & BBQ

Thank you, Mike! We’re glad Melissa could help with your Napoleon Alluravision purchase and arrange smooth home delivery. Enjoy your new electric fireplace, and thank you for choosing Chadwicks & Hacks! 🔥

Oceniono na 5 z 5

Smooth and seamless transaction and…

Smooth and seamless transaction and pick up. Although no one reached out to advise that order is ready for pick up, but upon my phone inquiry was subsequently advised.

22 sierpnia 2025
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Odpowiedź od Chadwick's & Hack's Fireplace & BBQ

Thank you, Ahmad! We’re so glad your Napoleon fireplace order and pickup went smoothly. Our team sent a “ready for pick up” email on July 14, but we’re always happy to confirm details over the phone if needed. Thank you again for trusting Chadwicks & Hacks with your new fireplace — enjoy and stay cozy! 🔥

Oceniono na 5 z 5

Had a great experience

Had a great experience! The sales guy knew everything about BBQs, and definitely made me feel confident about my purchase.

28 sierpnia 2025
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Odpowiedź od Chadwick's & Hack's Fireplace & BBQ

Thanks so much, Sean! We’re thrilled James could share his BBQ expertise and help you feel confident with your Broil King purchase. We really appreciate you choosing Chadwick’s & Hack’s. Happy grilling! 🔥🔥🔥

Oceniono na 5 z 5

Great customer service

Great customer service. Very fast and efficient responses to my emails which is very much appreciated

28 sierpnia 2025
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Odpowiedź od Chadwick's & Hack's Fireplace & BBQ

Thanks so much, Mark! We’re glad Laura could help with your Napoleon fire table thermocouples and keep you updated along the way. We appreciate your support and look forward to helping again whenever you need us! 🔥

Oceniono na 5 z 5

Even though it was difficult to send…

Even though it was difficult to send product to the United States due to tariffs the customer service and sales department were more than willing to work with us to get the product we needed in a timely manor.

28 sierpnia 2025
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Odpowiedź od Chadwick's & Hack's Fireplace & BBQ

Thank you for the 5-star review, Cody! We know cross-border shipping can be tricky with tariffs, so we’re thrilled Laura and Gary could work with you to get the fireplace part you needed quickly. We appreciate you choosing us, especially for a part that’s hard to find in the US. If you ever need anything else, we’re here to help. 🔥

Oceniono na 4 z 5

All was great except that I had to…

All was great except that I had to inquire why my order was not being shipped. When having large delays by suppliers, it would be useful to either post that online, or send a heads up email to all people that made orders which will be delayed.

26 sierpnia 2025
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Odpowiedź od Chadwick's & Hack's Fireplace & BBQ

Thanks for sharing your experience, Damir. We’re happy to hear the part arrived safely, though we know waiting longer than expected isn’t ideal. Your suggestion about clearer updates during supplier delays is a good one, and we appreciate your feedback.

Oceniono na 5 z 5

Order

Order - part arrives - as it should work!

25 sierpnia 2025
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Odpowiedź od Chadwick's & Hack's Fireplace & BBQ

Thanks, Ted! Glad to hear everything went exactly as it should — order in, part arrives, Traeger back in business. Thank you for supporting our small business, and happy grilling! 🔥

Oceniono na 5 z 5
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Odpowiedź od Chadwick's & Hack's Fireplace & BBQ

Thank you for the 5-star review, Cathy! We're pleased to hear that our team got your Rowenta bags shipped out quickly and without any issues.

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