pitboss-grills.com Recenzje 111

I have a pitboss navigator 550.
It is made out of good quality material.
I had an issue with the igniter after 2 years of use and they sent a replacement to me .
Very happy with the product and customer service.

I purchased this smoker 9 months ago. Have replaced the controller twice and heat sensor once. Customer service is horrible . . .on this night I spent 45 minutes on chat and was told to set grill to 225 and place an oven probe or thermometer in the grill when I came back to the chat 5 minutes later they had disconnected because I was gone for more than 2 minutes . . . true story!! So I call and sat on hold for well over an hour. . .48 people in the que ahead of me.
after going through all of the tests and confirmation BS that I have been through on each of 4 calls now, they want to send out a new temp sensor which I replaced within the past week.
I need a set temp of 185, when I set this smoker at 185, I get wild swings from 155 to 255. . . 255 for 30-45 minutes ruins my jerky cooks.
DONT BUY THIS SMOKER!!! The grill is bad, the customer service is 10 x's worse!

Do not purchase a Pit Boss. The products are poorly made, prone to pitting and rust even when stored away unused.

The customer service team just refuses to do anything.

A complete waste of money.

⚠️ PIT BOSS USERS: CHECK YOUR PELLETS BEFORE YOU COOK. ⚠️

I’m a professional chef and BBQ specialist, and I just watched my Pit Boss PBV4PS2 nearly go up in a structural fire. The auger jammed, the fire crawled back into the hopper, and it melted the guts of the machine.

The kicker? Pit Boss confirmed the fire was caused by "oversized pellets," but they were their OWN official pellets.

I’ve got the video of me opening a fresh, sealed bag of Pit Boss fuel and pulling out "pellets" the size of cigars. Total QC failure.

Despite admitting the fuel caused the fire, @pitbossgrills @pitbosseu have gone silent on the refund. If you’re running these, check your bags don’t risk your property over a bad batch of pellets.

I have reported this fire hazard to the OPSS today. 🛑

All Ive asked for is a refund for the thing and they have blamed me in the first instance and now wont get back to me.

I'm going on every social media platform I can find and going to post photos of my Pit Boss Pro a blaze.

I own a pit boss grill and have had it a year and have only cooked on it 4 times. Everytimr I try to cook on it something else breaks. I have replaced auger moter, blower motor twice and now I'm waiting for a new control panel that they keep saying its on backorder. I just want my grill fixed and I am not getting anywhere.

What a POS these grills are.
Tractior Supply had them on sale last summer, and I got talked into a large one. I bought two bags of pellets then, too. What a mistake i made! I bought it for a Labor Day outing. We ended up not using it for Labor Day, as I had not assembled it. Assembled it a few weeks later, which was straight dorward. I used it several times without a problem. It sits on my back porch next to my Weber grill, which I have had for 14 years without a problem. When I went to use it for a brisket on New Years Eve, the heat “ran away” ruining my expensive brisket.
The auger was running all the time. Not being able to find parts on their website, I bought a control board that I found on Ebay. Replacing the board was not bad, but the smoker wouldn’t light. The auger control failure with it running all the time had crushed and packed the auger feed so badly that it would not turn. So it sits uselessly on the porch, as a testament to my stupidity for buying Pit Boss instead of a Traeger. Don’t be stupid like me. Don’t buy a Pit Boss. Buy a Traeger instead.

My wife got me a Pitt Boss smoker for Father’s Day last year and at first I loved it. Then 4 months later I started to have issues with it. It will heat up to 250 then it cuts off and trips the breaker. I thought maybe the extension cord was too long so I got a shorter one. Still cut off at 250. So then I put it on its own breaker and plugged directly to outlet. Still cuts off. So I called Pitt boss and they sent me a new igniter. Still cuts off. So then they sent me a new control panel and another igniter. Still cuts off. This time they sent me a new power cord and another igniter. Still cuts off. Each time I’ve called they have done a video call and taken pictures of the smoker to make sure the igniter is in the right place which it is. I’m very irritated at the fact that I’ve been trying to get it fixed for 5 months now and have gotten no where. Right now I have a $600 porch ornament. Obviously there is something else wrong with it. Not sure why they can’t just accept that fact and replace the smoker.

Bought a brand new grill. Came with paint defects and already rusting. They said they don’t cover it under warranty and then say they will send me the parts to replace it. Turns out they can’t get the parts so now I’m stuck with a brand new grille with paint defects they won’t fix.

Serious fire hazard — Pit Boss control panel failures cause runaway fires across multiple models
I bought a Pit Boss PBV3M vertical pellet smoker after extensive research. I saw many reviews mentioning flare-ups and runaway fires across multiple Pit Boss models, but I assumed that it was user error or lack of cleaning. Since this smoker was brand new and I am experienced with multiple different types of smokers, I believed those explanations were misleading and bought it anyway. That was a mistake.

Assembly was easy and the smoker initially performed very well. Burn-off at 350°F was perfect. My first cook (candied salmon) went flawlessly with excellent temperature control. At that point, I believed I had avoided the issues others reported. The failure occurred during my second 1/2 of the first cook.

I raised the smoker to 300°F and added chicken (6 drumsticks, 3 thighs). After about 30 minutes everything looked normal, so I stepped inside. Roughly 30 minutes later I returned to find the smoker actively on fire, flames shooting out of the burn pot drawer, flames inside the smoker around and under the burn pot cover, control panel flashing uncontrollably and completely unresponsive and temperature reading 410°F, but the actual heat was clearly far higher. I shut the smoker off and unplugged it to stop the fan. When I removed the burn pot, I found pellets burning several inches back inside the auger, indicating a serious control failure.

This resulted in extreme heat damage, door gasket melted, glass turned dark amber and opaque, smoker floor discolored and warped, exterior paint burned off and the control panel screen started to melt. This smoker was five days old, properly used, and clean. This was not grease buildup. This was not user error. This was a runaway fire caused by a control system failure.

When I contacted Pit Boss, they immediately blamed the control panel and offered to send a replacement panel and gasket—clearly indicating this is a known, recurring issue. However, they refused to address the warped metal, burned paint, or heat damage, claiming it was “cosmetic.” Metal that warps and discolors from extreme heat is not cosmetic damage—it is structural damage caused by an uncontrolled fire. Pit Boss even suggested I buy some paint and repaint the smoker myself.

After this incident, I reviewed more customer feedback and found countless reports across multiple Pit Boss models describing the exact same runaway fire behavior, often followed by Pit Boss telling customers to call support for replacement parts. This strongly suggests a brand-wide design or control system problem, not an isolated model defect. Pellet smokers should never, lose temperature control, continue feeding fuel during a fault, alllw fires to propagate into the auger and require users to physically intervene to stop a fire. That is a serious safety hazard.

Fortunately, Fred Meyer allowed a full refund, which I appreciate. If they hadn’t, I would have been left with a fire-damaged smoker that Pit Boss refused to replace.

Based on this experience and the volume of similar reports, I would not consider any Pit Boss pellet smoker safe. Their response pattern—minimizing damage, blaming components, and offering DIY fixes for fire-related failures—only reinforces that conclusion. I strongly recommend looking at other brands with better control system, stronger safety accountability and better customer service.

If I could give a zero star review for your return policy I definitely would. You not only don’t give us a refund for the shipping we paid but we pay to ship back to you as well. Making what we bought absolutely worthless. Basically lost money to refund my product that doesn’t fit. Not only that you don’t even make a shelf for all puts you sell which is absolutely stupid. Just go with the more expensive brand grill and don’t cut corners like these guys do!!

From the first time of use with this product the igniter pushed back into the housing. This model does not have any way to retrieve it. I have been waiting for a replacement which s the hole auger box from Nov 14 2025 as it is on back order. The company states nothing else can be done as you must wait for the part. ***DO NOT BUY THIS MODEL***

What a waste of money. Steer clear of Pit Boss smokers. When I need it to work, it doesn't. I'm done with this brand forever. Customer service wasn't much assistance either. It seems to have issues in cold weather. Last year, I ordered the bad part and fixed it. Used it a couple of times over the summer, but here we are again in cold weather and it failed me again. I'm done.

Customer service I have dealt with was Flawless. They helped me to replace some defective parts that I broke myself at no costs. Can't ask for more. Thank you. 5 stars from me :)

These smokers suck. Pellet hopper is not waterproof. If you have a decent amount of experience you know at some point in time it will rain while you are smoking. I live in South Florida during the warmer months it rains every day. A full Hopper of pellets gets wet from rain getting into the hopper jams up the auger and it's an hour and a half process to pull it out and clear it. It's a smoker you don't want to keep it under your patio roof otherwise you get smoking soot everywhere it's kind of Common Sense and you shouldn't have to build a shelter just for your smoker. I contacted Pit Boss and they had no solution for me. Steer clear buy a better smoker.

Pitt Boss smokers are beyond horrible. Do not waste your money on a smoke that can't go low and slow and an app that is a complete waste of time. This product is and this company are jokes. Try to give them feedback directly... you can't.. they don't want to hear from you after they get your money. Move on to your next choice.

It is coming up to almost one year since I purchased my Pit Boss 150PPS Table Top Pellet Grill. We traveled from Canada to the USA for 2 1/2 months so I decided to get a table top smoker. Without using names I purchased what some call the top brand on the market. Well what a let down more than twice the price as Pit Boss it got returned to ACE hardware and was was refunded without any problem. After three days of trying to figure out why is kept getting hopper fire I gave up. My Pit boss is rock solid after many hours of cooking and can even cook steaks 10 hour port butt and anything you throw at it. As I am in my 1st year of retirement we will start saving to purchase a Top model full size Pit boss and will do a you tube honest review. Way to go Pit boss.

Used the Pitt boss series 1600 pro series 4 times and the motor auger failed. Was sent a replacement with no instructions. After checking YouTube, it is a 20+ step process to replace. I am 1 hour in and not close to a successful repair yet. $1600+ wasted. Do not buy!

We smoked ppl butts all night for a cancer benefit today . Turned temp down to 150 as it was cooking faster than we wanted it to. Somewhere between 1:30am and 3:00 am it malfunctioned and changed the temp to 380 causing it to catch fire . Thank God my husband was awake and keeping an eye on it. Needless to say the 6 butts were ruined and did not have time to smoke more before the benefit. Had to spend $1000 at located bbq restaurant to make sure we had the main course. My daughters caught fire last week as well and they weren’t even cooking on it. Not sure what is happening here. If you have one don’t let it cook unsupervised and get a fire blanket .

I absolutely fell in love with this smoker. I had purchased a Masterbuilt Gravity Series 560 and paid a lot of money for it and had so many problems with it and decided to give it to one of my guys. I started researching because I wasn't going to make that mistake again and ran across the Pit Boss Vertical Smoker and I love it and still do. The only thing I don't like is, the paint started burning off the top and 90% of the time I smoke on low heat (220 degrees) I can't hold this against them because they had no way of knowing this would happen. Fix this and you'll get a 5 star from me.

What a joke. Bought the Laredo from walmart. 2 boards a wiring harness and heating element later it still shows “err” tired of being a pellet smoker technician, buying a trager or camp chef. Oh, they will offer a seasoning packet for your troubles. Hard to use that when the grill doesn't work.