Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej

Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej

Zobacz, co mówią recenzenci

Oceniono na 5 z 5

This was as a result of a claim through my insurance emergency assistance cover. Appointment listed between 19:00 and 22:00. jack arrived at about 20:00. Had a quick look, got his tools, cleared... Zobacz więcej

Reakcja na opinię

Oceniono na 1 z 5

Shocking company, long delays only to receive sub standard repairs that cause more damage and problems than what you started with. Take my advice and get your own contractors and save yourself a world... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

I spoke to your incredibly helpful Claims Incident Manager Thomas , whom was so efficient, professional and helpful Then Chris arrived to undertake the job, and he so promptly sorted the p... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Communication was excellent I made one phone and spoke to a very helpful member of staff who arranged a visit for someone to inspect the leak. I was given a 2 hr window for the same day. The man arri... Zobacz więcej

Reakcja na opinię

Informacje dotyczące firmy

  1. Firma ubezpieczeniowa
  2. również w kategorii:
  3. Agencja ubezpieczeniowa

Napisane przez firmę

CET is a leading provider of Home Emergency solutions to UK insurance companies, supporting over 3 million customers across the UK. We deliver a full range of specialist property repair services including emergency repairs in the home, drainage survey, excavation and reinstatement and subsidence investigation. Since 1988, we have built a reputation for excellence due to the commitment of our 250 strong team of experts, focused on delivering an exceptional claims journey through technology and innovation. Speed and simplicity are assured through the stringent management of our Contractor Network of over 3,000 independent, accredited engineers across the UK and Northern Ireland. Continuous investment in new technology has also ensured CET has remained at the forefront of providing excellent customer experience and transparent claims handling.


Dane kontaktowe

4,3

Doskonała

Wynik TrustScore: 4.5 na 5

4 tys. recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Odpowiada na 97% z negatywnych recenzji

Zwykle odpowiada w ciągu 1 tygodnia

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

4,3

Wszystkie recenzje

(4485)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 527

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

A very helpful caring company

A very helpful caring company, my gas boiler broke down in my static caravan I had no hot water or heating, and Cet were excellent in sorting it out, I had 2 arranged visits from warm serve, they had to order a gas valve and fit it, all fixed now, we are very grateful to Cet.

12 czerwca 2026
Opinia niezależna
Oceniono na 5 z 5

Professional

Professional, explained all work required,
Friendly, tidy cleaned up when he finished.
Prompt, completing the work. 10/10.

15 czerwca 2026
Opinia niezależna
Oceniono na 1 z 5

Water leak - not insured

Was referred to CET by my insurance company, but after it transpired that my issue wasn’t covered I agreed to pay £600 up front for CET to investigate an underground water leak. I was told the £600 would cover investigation, excavation, repair and reinstatement. I was happy with this and understood the cost may increase if more extensive repairs were found to be necessary. CET engineers visited and spent about an hour at the property - all they did was check the internal and external stop taps and confirmed there was a leak (which we already knew). They made no attempt to investigate where the leak was and said they would need to come back another day. A few days later I received a quote of over £2,500 to “investigate further”. Needless to say I declined and asked for my £600 back (given that they had done nothing of what they said it was for). After many emails and phone calls they eventually agreed to refund £300 as a ‘goodwill gesture’ leaving me £300 out of pocket. Very disappointing.
Eventually got a local plumber who carried out initial investigations free of charge and within half an hour identified where the leak was most likely to be. My advice - steer clear of CET.

1 lutego 2026
Opinia niezależna
Logo CET

Odpowiedź od CET

Hi There, thank you for your feedback, and we're sorry to read of your experience. Please can you update your review with your reference and we'll be happy to investigate this matter further for you.

Oceniono na 5 z 5

Amazing service

Amazing service from
Start to finish - very happy with service - from office staff to Engineer completing the work - totally recommend

18 maja 2026
Opinia niezależna
Oceniono na 5 z 5

Excellent service received such a…

Excellent service received such a lovely call handler who took my call she was so friendly an such a friendly polite engineer who came out an he did an excellent job.. sorry I forgot the names
Thank you

12 czerwca 2026
Opinia niezależna
Oceniono na 1 z 5

This is the worst company ever.

This is the worst company I have ever dealt with for emergency home repairs.
We had an issue with our toilet flush constantly running so called them. They cancelled the appointment 3 times without any message or word. The staff you call are mostly rude and unhelpful.
Eventually the plumber did come and do the job only to mess it up and leave us with a leaking toilet which is a health hazard and could end up causing damage to the property.
We've called again regarding the leak only for the same issue of the plumber just not showing up and the staff on the phone being the most unhelpful useless people I've ever dealt with.
I will be advising my landlord to terminate the use of this service as I'm beyond done with trying to get help from these people for the damage they caused.
If you're in the south London area just avoid them.

11 czerwca 2026
Opinia niezależna
Logo CET

Odpowiedź od CET

Hi there, thank you for taking the time to provide your review and I am sorry you are unhappy with the level of service you received on this occasion. I have raised an official complaint with our Customer Relations Team. I have ensured they have been made aware of your comments, and they will be in contact to discuss your concerns in more detail.

Oceniono na 5 z 5

Excellent result.

I appreciated the thoroughness of the engineer. He made sure that the work was watertight and thankfully the dripping through the kitchen ceiling has stopped. He was very polite and he explained what was causing the leak before rectifying it.

10 czerwca 2026
Opinia niezależna
Oceniono na 5 z 5

Prompt and efficient call out and repair

Excellent customer service from initial call out, timely engineer arrival, efficient repair and follow up call to confirm work that had taken place.

10 czerwca 2026
Opinia niezależna
Logo CET

Odpowiedź od CET

Hi Dean, Its great to hear of the excellent service you received throughout your Home Emergency. Thank you for your 5* review.

Oceniono na 5 z 5

Blocked drain

Highly recommend Churchill first class service from first phone call about my blocked drain till it was resolved kept us informed as what was happening

7 czerwca 2026
Opinia niezależna
Logo CET

Odpowiedź od CET

Hi Margaret, Its great to hear of the excellent service you received throughout your Home Emergency. Thank you for your 5* review.

Oceniono na 5 z 5

Hot water cylinder on the blink

Hot water cylinder on the blink, so I called CET. Phone answered quickly and call handler was very sympathetic to my situation of having no hot water. Engineer arranged within a couple of hours when he rang door bell! Cylinder checked and hot water restored. Great service. Have used before and they do a great job.

9 czerwca 2026
Opinia niezależna
Logo CET

Odpowiedź od CET

Hi there, thank you so much for your kind words. It great to hear you received excellent service from our engineer during your Home Emergency.

Oceniono na 5 z 5

Visit from Lorraine

Lorraine the engineer was outstanding. She knew her job inside out and was extremely pleasant and helpful .
A lovely lovely lady.

9 czerwca 2026
Opinia niezależna
Logo CET

Odpowiedź od CET

Hi Theresa, thank you so much for your kind words. It great to hear you received excellent service from our engineer during your Home Emergency.

Oceniono na 5 z 5

Excellent service from CET meant my…

Excellent service from CET meant my wife can come home from hospital with hot water and a functioning central heating system.

8 czerwca 2026
Opinia niezależna
Logo CET

Odpowiedź od CET

Hi Roger, Thank you for taking the time to leave us a 5-star review. We're so glad to hear that you were satisfied with the service provided.

Oceniono na 5 z 5

Fast response and efficient and…

Fast response and efficient and professional service

8 czerwca 2026
Opinia niezależna
Logo CET

Odpowiedź od CET

Hi Lucia, Thank you for taking the time to leave us a 5-star review. We're so glad to hear that you were satisfied with the service provided.

Oceniono na 5 z 5

Very good service polite staff easy to…

Very good service polite staff easy to get through to
Very efficient engineer explained everything perfectly.

Thank you very much.
I give them 10 out of 10

7 czerwca 2026
Opinia niezależna
Logo CET

Odpowiedź od CET

Hi, Its great to hear of the excellent service you received throughout your Home Emergency. Thank you for your 5* review.

Doświadczenie Trustpilot

Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.

Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.

Dowiedz się więcej o procesie recenzji Trustpilot.

Oto 8 wskazówek jak napisać świetną recenzję.

Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.

Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.

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