Very friendly and helpful answering any questions I had .All the staff we met were very friendly knew their products overall a very nice and relaxed experience. Would recommend other people to the C... Zobacz więcej
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My experience of arranging a funeral plan prior to death was a smooth, easy process thanks to the support provided by Hayley in your Lichfield office. There was no pressure to complete; I was able... Zobacz więcej
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My sister & I booked & prepaid for a funeral plan in advance for our mother who is currently in residential home. The service we received was exemplary, friendly, professional & considerate. Would hi... Zobacz więcej
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Got my son to sort out my funeral plan. As he had already done his with you I decided to use the same company. Easy to understand & set up in minutes. As i didn't receive confirmation we gave them a... Zobacz więcej
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Informacje dotyczące firmy
Napisane przez firmę
We’re Central Co-op Funeral Plans, part of the OurCoop family, and we’re authorised and regulated by the Financial Conduct Authority to sell a range of fully guaranteed prepaid funeral plans. OurCoop is the UK’s largest independent co-operative Society, with more than one million Members and 13,000 colleagues operating in communities nationwide. We’re here to help 24/7, 365 days a year.
Dane kontaktowe
Queen Street, WS13 6QD, Lichfield, Zjednoczone Królestwo
- 01543 421378
- sales@funeralplanning.coop
- centralcoopfuneralplans.co.uk
4,9
Doskonała
185 recenzji
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Excellent service in every way when…
Excellent service in every way when myself and my mum visited the Kettering branch to arrange my mum’s funeral plan . Thank you very much . Would highly recommend.
19 maja 2026
Odpowiedź od Central Co-op Funeral Plans
Thank you for your review. It’s wonderful to hear that you and your mum received such excellent service when arranging her funeral plan at the Kettering branch. Knowing the experience was supportive, clear and reassuring means a great deal, and your recommendation is truly appreciated by the team.
Take care,
Central Co-op Funeral Plans
Very nice person who talk to us not a…
Very nice person who talk to us not a very nice thing to do but you know when we walked down that door that’s it all done our children are not going to go through any of it push for the fact we’re getting today’s prices and not only 20 years time
18 maja 2026
Odpowiedź od Central Co-op Funeral Plans
Thank you for your review. It’s really heartening to hear how well you were supported during your funeral planning appointment. Even though it’s not an easy conversation to have, knowing that the person you spoke with made it feel manageable, and even reassuring, truly matters. It’s wonderful that you left feeling everything was taken care of, and that your children won’t have to face those decisions in the future. Securing today’s prices is an important part of that peace of mind, and your feedback shows just how clearly and thoughtfully this was explained.
Take care,
Central Co-op Funeral Plans
Wonderful service
My sister & I booked & prepaid for a funeral plan in advance for our mother who is currently in residential home. The service we received was exemplary, friendly, professional & considerate. Would highly recommend coop. This was at the Pakefield branch.,very happy with everything. This made a very somber subject a very pleasant one. Thank you Emily
20 maja 2026
Odpowiedź od Central Co-op Funeral Plans
Thank you for your review. It’s wonderful to hear how well you and your sister were supported when arranging your mother’s prepaid funeral plan. Knowing the service was exemplary, friendly, professional and considerate is exactly the experience we want families to feel, especially when discussing something so sensitive. Your recommendation means a great deal to us.
Take care,
Central Co-op Funeral Plans
From my initial enquiry to my face to…
From my initial enquiry to my face to face meeting everything was explained thoroughly in terms that i understood
I have recommended to other friends after the service i received
8 czerwca 2026
Odpowiedź od Central Co-op Funeral Plans
Thank you for your review. It’s great to hear that everything was explained clearly from your very first enquiry through to your face‑to‑face appointment. Feeling informed and supported in terms that make sense is so important, and your feedback shows just how well you were looked after. We really appreciate you recommending us to others, that means a lot to us.
Take care,
Central Co-op Funeral Plans
Your representative,Jayne
Your representative,Jayne, was excellent, kind and considerate.
5 maja 2026
Odpowiedź od Central Co-op Funeral Plans
Thank you for your review. It’s wonderful to hear that Jayne looked after you with such kindness and consideration. Knowing that she made such a positive impression during an important moment will mean a great deal to her and the team.
Take care,
Central Co-op Funeral Plans
Job well done as I would have…
Job well done as I would have expected!! Matthew very helpful and thorough and explained the options to me clearly and concisely. All good,
5 maja 2026
Odpowiedź od Central Co-op Funeral Plans
Thank you for your review. We’re so pleased to hear that everything was handled just as you expected. Matthew will really appreciate your kind words, being helpful, thorough, and explaining all the options clearly is exactly the standard he strives for, and it’s great to know this came through so strongly. Thank you again for taking the time to share your feedback.
Take care,
Central Co-op Funeral Plans
everything was very easy to do.
The lady that did the plan was very pleasant and really good at her job, she explained every detail so that i fully understood what was involved,
13 maja 2026
Odpowiedź od Central Co-op Funeral Plans
Thank you for your review. It’s lovely to hear that she took the time to make sure the plan was the right one for you and that you fully understood your policy. Feeling confident and informed is so important, and your feedback shows just how carefully you were supported.
Take care,
Central Co-op Funeral Plans
She made sure that it was the right one…
She made sure that it was the right one for me.and that I understand the policy
5 maja 2026
Odpowiedź od Central Co-op Funeral Plans
Thank you for your review. It’s lovely to hear that our Colleague took the time to make sure the plan was the right one for you and that you fully understood your policy. Feeling informed and confident in your choices is so important, and your feedback shows just how carefully you were supported.
Take care,
Central Co-op Funeral Plans
She was very helpful going through all…
She was very helpful going through all the details with us gave us time to think every over
12 maja 2026
Odpowiedź od Central Co-op Funeral Plans
Thank you for your review. It’s lovely to hear that you felt so well supported throughout your appointment. Knowing she took the time to go through all the details with you and gave you the space you needed to think everything over really does mean a lot. That kind of patience and care is exactly what we want every family to experience.
Take care,
Central Co-op Funeral Plans
Choosing the right prepaid plan to suit my needs and choices
Listened to my choices and excellent advise on the packages which could be upgraded to my likes.
Very kind and caring, took time to explain everything.
Didn't feel rushed into making a decision.
100% service
Thank You
7 maja 2026
Odpowiedź od Central Co-op Funeral Plans
Thank you for your review. It’s wonderful to hear how well supported you felt throughout your funeral planning appointment. Knowing you were listened to, given excellent advice, and able to explore the packages at your own pace, without ever feeling rushed, is exactly the experience we want every member to have. Your kind words about the care, clarity and time taken to explain everything mean a great deal, and we truly appreciate your 100% feedback.
Take care,
Central Co-op Funeral Plans
Lovely lady helped us through…
Lovely lady helped us through everything at Castle Bromwich branch. Very helpful.
12 maja 2026
Odpowiedź od Central Co-op Funeral Plans
hank you for your review. It’s lovely to hear that you were so well supported at the Castle Bromwich branch. Knowing that the lady who helped you guided you through everything with kindness and helpfulness will mean a great deal to the team there.
Take care,
Central Co-op Funeral Plans
Pre paid simple cremation
Easy, everything well explained,pleasant staff and surroundings.
6 maja 2026
Odpowiedź od Central Co-op Funeral Plans
Thank you for your review. We’re really pleased to hear that you found the experience easy, with everything clearly explained, and that the staff and surroundings felt pleasant and welcoming. Creating a calm, supportive environment is something we care deeply about, so your feedback means a lot.
Take care,
Central Co-op Funeral Plans
Odpowiedź od Central Co-op Funeral Plans
Thank you for your review. We’re glad to hear that you found the service very understanding, even a few words like these mean a great deal, especially at such an important time.
Take care,
Central Co-op Funeral Plans
Excellent service
The lady who guided us through getting our parents funeral plans in place was lovely. She was friendly and professional and explained everything as we went through it. She was respectful of our wishes and very easy to talk and ask questions too. Both my sister and I felt very happy and comfortable with the experience.
14 maja 2026
Odpowiedź od Central Co-op Funeral Plans
Thank you for your review. It’s lovely to hear how well you were supported while arranging your parents’ funeral plans. Knowing that our team was friendly, professional and took the time to explain everything clearly, while being respectful of your wishes, really does mean a lot. It’s wonderful that both you and your sister felt comfortable, listened to and reassured throughout the process. We truly appreciate you sharing your experience.
Take care,
Central Co-op Funeral Plans
Above and beyond service!
The staff were lovely, Heidi dealt with my mom’s funeral plan. She was professional, precise and absolutely went above and beyond to make my mom feel at ease. Would highly recommend this service with Co Op to everyone
15 maja 2026
Odpowiedź od Central Co-op Funeral Plans
Thank you for your review. It’s wonderful to hear how well Heidi supported your mom with her funeral plan. Your words about her being professional, precise and going above and beyond to help your mom feel at ease really do mean a lot, that level of care is exactly what we hope every family experiences. We truly appreciate your recommendation.
Take care,
Central Co-op Funeral Plans
I asked around witch one was the best…
I asked around witch one was the best and they all said the co-op
We were so glad we took there advice
15 maja 2026
Odpowiedź od Central Co-op Funeral Plans
Thank you for your review. It’s wonderful to hear that friends and family recommended us, and that choosing to go ahead with your plan felt like the right decision. Knowing you’re glad you took their advice means a lot to us.
Take care,
Central Co-op Funeral Plans
Very good customer service and care. Very professional.
Very good customer service and care.
22 maja 2026
Odpowiedź od Central Co-op Funeral Plans
Thank you for your review. We’re really pleased to hear that you experienced very good customer service and care, that’s exactly the standard we want every customer to feel when arranging something so important. If you have any questions about your plan, we are always here to help.
Take care,
Central Co-op Funeral Plans
found the whole experience very easy…
found the whole experience very easy had a FaceTime consultation with a lady she was very helpful so went ahead and booked it there and then also got points on my coop card which is a bonus would recommend this service
14 maja 2026
Odpowiedź od Central Co-op Funeral Plans
Thank you for your review. We’re really pleased to hear that the whole process felt easy for you, and that your FaceTime consultation was so helpful. It’s great to know the conversation gave you the confidence to go ahead and set everything up there and then. We are really appreciate your recommendation.
Take care,
Central Co-op Funeral Plans
Matthew was extremely professional
Matthew was extremely professional, he went through all options thoroughly.
I'd certainly recommend the service to others!,
A professional, yet personal, experience.
Thank you!
15 maja 2026
Odpowiedź od Central Co-op Funeral Plans
Thank you for your review. We’re so pleased to hear that Matthew provided such a professional and thorough explanation of all the options. Knowing that his approach helped you feel confident, while still keeping the experience personal, it is exactly what we hope for. It’s wonderful to hear you’d recommend the service to others. Thank you for taking the time to share your feedback.
Take care,
Central Co-op Funeral Plans
Everything went well during the initial…
Everything went well during the initial process and I feel the salesperson sold a good package which was clearly explained. You could maybe ask my family after the funeral (hopefully many years away) how they felt it went and whether it was a worthwhile practice
28 maja 2026
Odpowiedź od Central Co-op Funeral Plans
Thank you for your review. We’re really pleased to hear that everything went smoothly during the initial process and that the plan was clearly explained that clarity and confidence at the start is exactly what we aim for. If you ever want to revisit any details or have questions along the way, we’re here to help.
Take care,
Central Co-op Funeral Plans
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