Don’t waste your time, they are biased, do not listen, do not investigate properly and side with the retailer at fault even when you have witnesses and clear evidence of store wrongdoing! Wish id... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
They keep closing my case without any communication. They've done it 4 times now. I already left 2 feedbacks earlier and had a response with some instructions. I followed their response and submitted... Zobacz więcej
Reakcja na opinię
I'm not quiet sure what CDRL would accept as failings for the retailer!! The retailer's staff have lied (told false information!) and been disciplined, letters of complaint were ignored,staff... Zobacz więcej
Reakcja na opinię
Scam umbrella company that supposedly acts as an alternative resolution firm for various companies. This is purely criminal as it's a company which is claimed to do a service but doesn't really do it.... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Napisane przez firmę
Consumer Dispute Resolution Limited (CDRL) is a not for profit alternative dispute resolution (ADR) provider, approved, under the Alternative Dispute Resol
Dane kontaktowe
Unit 5, Homelands, Higher Union Road, TQ7 1EQ, Kingsbridge, Zjednoczone Królestwo
- cdrl.org.uk
1,2
Bardzo słaba
189 recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Odpowiada na 97% z negatywnych recenzji
Zwykle udzielenie odpowiedzi zajmuje ponad miesiąc
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Inni użytkownicy przeglądali również
Hopeless website.
I await the outcome of my complaint but so far I am unimpressed by CDRL. Their website is badly designed and difficult to use. Complex input is required which is not saved so one must complete a complaint in one session. This obvious feature is totally lacking and is a major shortcoming. The site also seems to be unstable.
23 kwietnia 2026
Opinia niezależna
Odpowiedź od Consumer Dispute Resolution
Hi Neil,
We’re sorry to hear about your experience with our site & appreciate you bringing these concerns to our attention. The issues you’ve raised are important, and we are currently in the process of reviewing how we can improve in these areas.
We understand how this may have impacted your experience when submitting a complaint, and we apologise for the inconvenience caused.
Completely unfit for purpose
*UPDATE: I received a trite and hollow 'defence' from CDLR (below) which makes no mention of the inconvenient truth that their 'adjudicators'' salaries are funded by the very companies they are supposed to provide independent judgements re. service failure complaints on behalf of the customer. This only further reinforces my strong belief that this outfit and its (partisan, imho) decisions should be scrutinised by a trustworthy independent body or investigative journalists!
Completely unfit for purpose: seems to me this is designed as a buffer or a front for the big companies - as other reviews here have stated, they always side with them; the procedure to make a complaint is so obviously flawed (and skewed against the consumer) and there appears to be no interest in evidence or the nuances of a respondent's case.
An Ombudsman is defined as "an independent, impartial official appointed to investigate and resolve complaints". CDRL fails on so many counts - and should be replaced with a proper body that represents the consumer and not the big companies it appears to defend.
22 kwietnia 2026
Opinia niezależna
Odpowiedź od Consumer Dispute Resolution
Hi Harold,
Thank you for sharing your feedback. We’re sorry to hear that you feel this way about your experience with us. We take concerns about impartiality very seriously.
We want to reassure you that our decisions are made independently & based on the evidence provided by all parties, in line with the relevant regulations and guidelines. We do not favour one side over another.
We appreciate you taking the time to use our service, even though we recognise that the outcome may not always align with expectations.
Don't waste the ink on your laptop or…
Don't waste the ink on your laptop or phone, completely rubbish
13 lutego 2026
Opinia niezależna
Odpowiedź od Consumer Dispute Resolution
Hi Sharon,
Thank you for your feedback. We’re sorry to hear that you feel this way.
We are committed to delivering a fair and consistent service and take concerns seriously.
If you could provide further details, we would welcome the opportunity to review your experience & respond in more detail.
Complete waste of time
Complete waste of time. No investigation, no review of any evidence, no request for further evidence. Just pick the side of the retailer and now I will have to take the company to court. Ikea kitchen installation still unfinished after 11 months. Has not been installed to plan and paid for items which are unused as they cannot be installed due to the incorrect fitting.
4 marca 2026
Opinia niezależna
Odpowiedź od Consumer Dispute Resolution
Hi James,
We’re sorry to hear that you feel your complaint was a waste of time. We understand how disappointing it is when the outcome doesn’t meet your expectations.
We want to reassure you that all cases are reviewed carefully, with the evidence provided by both parties considered as part of our assessment. We understand that this may not have felt evident from your experience, and we regret any frustration this has caused.
If you would like further clarification on how your case was reviewed or the outcome reached, please contact us directly, and we would be happy to explain the decision in more detail.
Absolutely awful service!!
Absolutely awful service!!! Read all the reviews, they ALWAYS side with the big companies, no matter what!! British Gas have treated me terribly and damaged my property due to incompetence!! It 100% falls under the consumer rights act 2015 yet CDRL still sided with BG. They should be investigated as this is not right!! I provided all evidence, writing up every detail and BG gave a short and sweet response yet they still sided with them. Absolutely disgusting!!!!
2 marca 2026
Opinia niezależna
Odpowiedź od Consumer Dispute Resolution
Hi Nikki,
Thank you for sharing your feedback. We’re sorry to hear that you feel this way about your experience with us. We take concerns about impartiality very seriously.
We want to reassure you that our decisions are made independently & based on the evidence provided by all parties, in line with the relevant regulations and guidelines. We do not favour one side over another.
We appreciate you taking the time to use our service, though we recognise that the outcome may not always align with expectations. Thank you again for sharing your honest feedback with us.
How to waste peoples time and money and give false expectations
Huge time wasters who promise satisfaction and deliver frustration. Calor Gas referred me to them (I now know why) after endless no reply, then demands for extensive additional information which all has to be converted to pdf, they say despite Calor stating in writing, as evidenced, they will abide by their decision, they state that Calor are no longer happy and they cannot make a decision. OK got it - if the complainant has a case then the defendant has the right to fail to respond and the case is dropped. So its a case of don't bite the hand that feeds you a total con and a waste of time?
Thank you for your reply - think I have got it - if your client - in this case Calor Gas has a strong csae you adjudicate - if they have no case you drop it - seems like you are flying under false colours and this is a case for advertising standards - stand by!
28 stycznia 2026
Opinia niezależna
Odpowiedź od Consumer Dispute Resolution
Hi Nicholas,
Thank you for taking the time to leave your feedback. We’re sorry to hear that you’re disappointed with how your case progressed and that the process felt frustrating.
ADR schemes operate under set procedural rules to ensure fairness for both parties. This includes requirements around the evidence that can be considered and how responses from both parties are managed during a case. In some situations, if information is not available from both sides within the process, a decision may not be able to be reached in the way expected.
We understand this may be frustrating, particularly when you feel you have provided supporting information. Your comments have been noted as part of ongoing service review, and we appreciate you sharing your experience.
Honestly such a waste of time.
I spent a ton of time compiling evidence against Currys who had a subcontractor install our washing machine, and who did not check water was off and flooded my house. I provided photographs, call logs, timelines, and correspondence, all consistently showing the damage and that it was caused by their subcontractors, and that they were wilfully fobbing me off on the subcontractor, who just lied and said he hadn’t done it. Currys’ defence was one blurry photo of my washing machine, an incomplete call log, and a statement that they were satisfied they’d investigated (without providing any substantiating evidence of this) and that I couldn’t prove the damage was their fault. CDRL sided with the retailer. Completely pointless.
20 stycznia 2026
Opinia niezależna
Odpowiedź od Consumer Dispute Resolution
Hi Susan,
We’re sorry to hear that you feel your complaint was a waste of time. We understand how disappointing it is when the outcome doesn’t meet your expectations.
We want to reassure you that all cases are reviewed carefully, with the evidence provided by both parties considered as part of our assessment. We understand that this may not have felt evident from your experience, and we regret any frustration this has caused.
Dont bother taking the time
Dont bother taking the time, painstakingly raising a case. They are completely biased to currys. If your thinking of buying from currys do it through pay pal so you have some protection if currys make a mistake. As the customer service is appalling.
1 sierpnia 2025
Opinia niezależna
Odpowiedź od Consumer Dispute Resolution
Hi Foo,
Thank you for sharing your feedback. We’re sorry to hear that you feel this way about your experience with us. We take concerns about impartiality very seriously.
We want to reassure you that our decisions are made independently & based on the evidence provided by all parties, in line with the relevant regulations and guidelines. We do not favour one side over another.
We appreciate you taking the time to use our service, though we recognise that the outcome may not always align with expectations.
Reported OVO for failing to provide the…
Reported OVO for failing to provide the boiler service that was part of our contract, despite chasing them several times and eventually getting radio silence from them.
As a result, I made a claim for compensation of the alternative boiler service I had to arrange to maintain our boiler warranty. The claim failed on the basis that the work was "not approved by the Respondent prior to the Claimant employing the third-party". Had I waited any longer for OVO's approval, the boiler warranty would have lapsed.
I would say the current 1.3-star rating on TrustPilot is well justified since you cannot rely on this service to resolve a dispute outside of court, as the service was intended to achieve.
2 grudnia 2025
Opinia niezależna
Odpowiedź od Consumer Dispute Resolution
Thank you for your feedback. We’re sorry to hear that you’re unhappy about your experience with us.
ADR schemes are required to operate within defined process rules, including the requirement that reasonable opportunities are given for both parties to provide relevant information and for consent/approval processes to be followed where applicable. These rules are in place to ensure fairness and consistency for both sides.
We understand that in some situations this can be challenging, particularly where urgent time-frames are involved, and we appreciate that you felt this impacted your ability to proceed as you would have liked.
Thank you again for your comments - they have been noted as part of an ongoing service review.
Cdrl? Not fit for purpose!
What an absolute farce this arbitration service is. Not interested in providing any sort of justice for the consumer and only there to protect the big businesses that refer you to them.
Next stop is the small claims court for me as I am not letting this drop
26 listopada 2025
Opinia niezależna
Odpowiedź od Consumer Dispute Resolution
Hi Joe,
Thank you for sharing your feedback. We’re sorry to hear that you feel this way about your experience with us. We take concerns about impartiality very seriously.
We want to reassure you that our decisions are made independently & based on the evidence provided by all parties, in line with the relevant regulations and guidelines. We do not favour one side over another.
We appreciate you taking the time to use our service, though we recognise that the outcome may not always align with expectations.
Don't waste your time
After seeing the reviews here, am I surprised that CDRL sided with Currys, despite a clear breach of my consumer rights? Absolutely not.
Don't bother wasting your time appealing with them - they're clearly biased against the customer and will rule in favour of the retailer every time, it seems.
24 listopada 2025
Opinia niezależna
Odpowiedź od Consumer Dispute Resolution
Hi Natasha,
Thank you for sharing your feedback. We’re sorry to hear that you feel this way about your experience with us. We take concerns about impartiality very seriously.
We want to reassure you that our decisions are made independently & based on the evidence provided by all parties, in line with the relevant regulations and guidelines. We do not favour one side over another.
We appreciate you taking the time to use our service, though we recognise that the outcome may not always align with expectations.
RetailADR) Breach of ADR Process (Ref: 31050)
CDRL closed my case without giving me an adjudication outcome or even contacting me. I was assigned an adjudicator, and then silence until I checked the portal weeks later and found it marked "closed." No communication, no fair process.
Completely unacceptable.
10 października 2025
Opinia niezależna
Odpowiedź od Consumer Dispute Resolution
Thank you for your feedback. We’re sorry to hear about your experience and understand how concerning this must have been.
This is not the level of service we aim to provide, and we would like to look into this for you as a priority. Please contact us directly so we can review.
wheres billy smart, i found the clowns
Contacted these over a dispute with Ryanair ( booked to go to cyprus covid struck. Ryanairs web site said flights to cyprus suspended, cyprus wouldnt let brits in. All over the news and media. Ryanair said we were no shows)!
Took it to these , made a ruling , i sent 32 pages of evidence, i got a response couldnt open your evidence, ruled in favour of ryanair.Utter sham, unprofessional and biase
2 października 2024
Opinia niezależna
Odpowiedź od Consumer Dispute Resolution
Hi Phil,
Thank you for taking the time to share your feedback. We’re sorry to hear that you’re disappointed with the outcome of your case and the experience you’ve described.
We appreciate that you feel strongly about your case and the outcome reached. Your comments have been noted as part of our ongoing review of user experience.
CDRL Turned My IKEA Nightmare Into a Resolution
I ordered a PAX wardrobe from IKEA, and the experience was a nightmare. During delivery, their team damaged a newly replastered wall, and key parts were missing during installation. I had to drive to the store while the fitter waited, which caused extra charges and disrupted my work.
I spent weeks chasing IKEA through live chat, getting nowhere with endless reference numbers and no real progress. Eventually, I escalated to CDRL, not expecting much, but they were absolutely brilliant.
Within four weeks of raising the issue online, IKEA compensated me for the wall damage, paid the fitter’s invoice, and even added a bit more. CDRL exceeded all expectations — fast, professional, and effective.
I was genuinely impressed by how smoothly they handled everything after IKEA failed to act. If you're stuck dealing with a retailer that won’t take responsibility, I highly recommend going through CDRL. They turned a stressful situation into a proper resolution.
14 września 2025
Opinia niezależna
Odpowiedź od Consumer Dispute Resolution
Hi Khurram,
Thank you for your kind words. We’re delighted to hear that we were able to assist in resolving your case.
Providing a clear and effective service is very important to us, so your feedback is greatly appreciated.
Disgrace and total waste of time like others have said
Found this "resolution"center through IKEA website and tried to settle the dispute, where IKEA took the in-warranty sofa that developed a sacking defect and refused to refund for it. Total waste of time like others have claimed, there're no resolution at all, no logic tied to consumer laws behind these decisions, they just ruled out that whatever company said is the correct course of action without taking into consideration the consumer rights
19 września 2025
Opinia niezależna
Odpowiedź od Consumer Dispute Resolution
Hi Kate,
We’re sorry to hear that you feel your complaint was a waste of time. We understand how disappointing it is when the outcome doesn’t meet your expectations.
We want to reassure you that all cases are reviewed carefully, with the evidence provided by both parties considered as part of our assessment. We understand that this may not have felt evident from your experience, and we regret any frustration this has caused.
Your feedback has been noted as part of an ongoing customer experience review, and we greatly appreciate you taking the time to share this with us.
A COMPLETE SHAM
This "service" is a total waste of time. The portal is not fit for purpose. It is impossible to contact any human either by phone or email. The whole system is set up so that people with genuine complaints have no alternative but to give up trying to pursue them. Those managing this system should be totally ashamed of themselves.
10 września 2025
Opinia niezależna
Odpowiedź od Consumer Dispute Resolution
Hi April,
We’re sorry to hear about your experience & appreciate you bringing these concerns to our attention. The issues you’ve raised are important, and we are currently in the process of reviewing how we can improve in these areas.
We understand how this may have impacted your experience when submitting a complaint, and we apologise for the inconvenience caused. Your feedback has been noted as part of an ongoing customer experience review, and we greatly appreciate you taking the time to share this with us.
This arbitration service is a complete…
This arbitration service is a complete disgrace. The process is rigged, biased, and designed to protect the company, not deliver justice. They put in people who have no real understanding of the law, no proper training, and no ability to run a fair hearing. It was obvious from the very start that the decision was going to go in the company’s favour, no matter what I said or what evidence I provided.
If you are reading this because you are about to go through arbitration: don’t. Save yourself the frustration, the wasted time, and the false hope. This system is not about fairness — it’s about power.
And to those who run this process: you may think you can keep hiding behind the word “neutral,” but you cannot escape accountability forever. Karma has a way of catching up.
28 sierpnia 2025
Opinia niezależna
Odpowiedź od Consumer Dispute Resolution
Hi Jane,
Thank you for sharing your feedback. We’re sorry to hear that you feel this way about your experience with us. We take concerns about impartiality very seriously.
We want to reassure you that our decisions are made independently & based on the evidence provided by all parties, in line with the relevant regulations and guidelines. We do not favour one side over another.
We appreciate you taking the time to use our service, though we recognise that the outcome may not always align with expectations.
Completely Incompetent. Promise to deal with complaints but never do
I have raised numerous complaints and support tickets with CDRL regarding the service I've received from AviationADR.
CDRL refuse to acknowledge any of my complaints despite having been told for months that I'll be contacted within 30 days.
AviationADR have failed in their duty of fairly and fully adjudicating cases and CDRL are supposed to hold them to account but CDRL themselves are equally incompetent in dealing with service complaints.
7 lipca 2025
Opinia niezależna
Odpowiedź od Consumer Dispute Resolution
Hi Joe,
Thank you for taking the time to share your feedback. We’re sorry to hear that you’re unhappy with the service you’ve received and that you feel your concerns have not been adequately addressed.
We take all complaints seriously and aim to respond within the time-frames set out in our complaints process. Where there are delays, this is not the standard we aim for, and we understand how frustrating this can be.
Thank you again for your feedback - it has been noted and will be taken into account as part of ongoing service review.
Don't waste your time
Don't waste your time; you will submit all the evidence possible, and they will still side with the retailer.
22 lipca 2025
Opinia niezależna
Odpowiedź od Consumer Dispute Resolution
Thank you for sharing your feedback. We’re sorry to hear that you feel this way about your experience with us. We take concerns about impartiality very seriously.
We want to reassure you that our decisions are made independently & based on the evidence provided by all parties, in line with the relevant regulations and guidelines. We do not favour one side over another.
We appreciate you taking the time to use our service, and we recognise that the outcome may not always align with expectations.
Scam umbrella company that supposedly…
Scam umbrella company that supposedly acts as an alternative resolution firm for various companies. This is purely criminal as it's a company which is claimed to do a service but doesn't really do it. This allows firms like British Gas to claim they're regulated, when in fact, they're not really. Don't hate British Gas though, thank the Government who are paid off by the rich.
10 lipca 2025
Opinia niezależna
Odpowiedź od Consumer Dispute Resolution
Thank you for sharing your feedback. We’re sorry to hear that you feel this way about your experience with us. We take concerns about impartiality very seriously.
We want to reassure you that our decisions are made independently & based on the evidence provided by all parties, in line with the relevant regulations and guidelines. We do not favour one side over another.
We appreciate you taking the time to use our service, and we recognise that the outcome may not always align with expectations.
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