First time in years used Taxi to get too and from Gatwick. Excellent service arrived in time and loads of room for cases. Picked up from Gatwick no trouble and comfortable ride back home with Peter.... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Both drivers on outgoing and return journeys were polite and professional. We were picked up on time the drivers were very helpful in loading all our festival gear in the car and did amazingly wel... Zobacz więcej
Perfect. I had a worrying early hospital appointment so booked a taxi. Text information confirmed he was on his way and taxi was waiting dead on time. Thank you. Great service and I will use again.
I use Castle Cars regularly, at least once a week to the supermarket and then back home and for any other journeys I have to make. I have dealt with Castle Cars for many years and would not dream of... Zobacz więcej
Informacje dotyczące firmy
Napisane przez firmę
We are a Tonbridge Based Taxi, Private Hire and Chauffeur business that has been trading since January 1995. We offer 4 to 8 passenger vehicles every day of the year, usually 24 hours a day. This is dependant on staff holidays etc for the period from midnight to 4am but if pre-booked can usually be accommodated. We will go anywhere, local or long distance and average over 200 airport transfers per week. We also offer an executive / wedding service in a suitable vehicle. Please call for details. All vehicles take cash or card payment, and we can also offer business accounts on request. Castle Cars has an excellent reputation for standards and reliability and has won many awards both locally and nationally including top 3 for 10 consecutive years winning in 2021 and again in 2025 of the Small Private Hire Company of the Year, given by Professional Driver Magazine. We are also a Times Small Business of the Year Winner, as well as several others. Our Google Reviews averaging 4.8 / 5 from over 1000 different passengers back up how well we are regarded by past customers.
Dane kontaktowe
Castle Cars Tonbridge Ltd, 11a Munday Works, Morley Rd, Tonbridge, Kent, TN9 1RA, Tonbridge, Zjednoczone Królestwo
- 01732 363637
- info@castle-cars.com
- castle-cars.com
4,8
Doskonała
192 recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Odpowiada na 100% z negatywnych recenzji
Zazwyczaj odpowiada w ciągu 24 godzin
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Inni użytkownicy przeglądali również
Visit to Tonbridge
We visited Tonbridge for 2 days for a family funeral. We used Castle Cars on 6 occasions to get about from the Premier Inn we were staying in. On each occasion the drivers arrived on time, were very pleasant and very helpful and informative. An excellent service
23 lutego 2024
Opinia niezależna
Odpowiedź od Castle Cars Tonbridge Ltd
Thank you for your kind words. I hope next time you use us will be in happier circumstances
Excellent service
Excellent service. Advised driver was on the way at least 15 mins before he was due. I always use Castle cars.
19 lutego 2024
Opinia niezależna
Odpowiedź od Castle Cars Tonbridge Ltd
Thank you for your review. It is appreciated
Excellent service
Booking easy, confirmed immediately by text with tracking details, car arrived promptly, driver very helpful with my numerous bits of luggage.
20 stycznia 2024
Opinia niezależna
Odpowiedź od Castle Cars Tonbridge Ltd
Thank you for your review. It is appreciated
Odpowiedź od Castle Cars Tonbridge Ltd
Thank you for your review. It is appreciated
Southampton cruise transfer
Excellent, reliable and courteous. Pick up from Southampton cruise terminal was very prompt and straightforward. Excellent driver
18 stycznia 2024
Opinia niezależna
Odpowiedź od Castle Cars Tonbridge Ltd
Thank you for your review. It is appreciated
Friendly reliable and have a depth of…
Friendly reliable and have a depth of experience
9 stycznia 2024
Opinia niezależna
Odpowiedź od Castle Cars Tonbridge Ltd
Thank you for your review. It is appreciated
Good service
Efficient and easy booking, followed by text confirmation. Car waiting at station and driven home comfortably. Good service and value.
29 grudnia 2023
Opinia niezależna
Odpowiedź od Castle Cars Tonbridge Ltd
Thank you for your review. It is appreciated
He arrived a few minutes early but that…
He arrived a few minutes early but that was fine by me. Driver was very friendly
12 grudnia 2023
Opinia niezależna
Odpowiedź od Castle Cars Tonbridge Ltd
Thank you for your review. It is appreciated
Excellent service from Castle Cars, Tonbridge
We have used Castle Cars many times. Always an excellent experience; punctual, courteous and very helpful information by text on when the taxi will arrive, registration number of taxi, etc. Highly recommended.
11 grudnia 2023
Opinia niezależna
Odpowiedź od Castle Cars Tonbridge Ltd
Thank you for your review. It is appreciated
Excellent, efficient service
Reliable, punctual and friendly service, plus booking was easy and efficient. The texts letting you know drivers are on their way or outside are really helpful too.
8 grudnia 2023
Opinia niezależna
Odpowiedź od Castle Cars Tonbridge Ltd
Thank you for your review. It is appreciated
Highly Recommend
On time, super polite and waited until my appointment was over would highly recommend
8 grudnia 2023
Opinia niezależna
Odpowiedź od Castle Cars Tonbridge Ltd
Thank you for your review. It is appreciated
Top class service
Reliable service as always plus flexibility when I had to switch terminals at Heathrow to visit lost property
Always our first port of call.
3 grudnia 2023
Opinia niezależna
Odpowiedź od Castle Cars Tonbridge Ltd
Thank you for your review. It is appreciated
Excellent service
Excellent service. Always punctual and very friendly.
29 listopada 2023
Opinia niezależna
Odpowiedź od Castle Cars Tonbridge Ltd
Thank you for your review. It is appreciated
Excellent service.
Excellent service with good communication and easy to book.
Also very helpful when our arrival airport changed at short notice.
Would highly recommend and will use again.
21 listopada 2023
Opinia niezależna
Odpowiedź od Castle Cars Tonbridge Ltd
Thank you for your review. It is appreciated
We have used Castle Cars 3 times in the…
Excellent service! We have used Castle Cars 3 times in the last month or so and on each occasion the service has been brilliant. Thank you Castle Cars!
17 listopada 2023
Opinia niezależna
Odpowiedź od Castle Cars Tonbridge Ltd
Thank you for your review. It is appreciated
Excellent taxi company
Always a brilliant service.All staff are so helpful. Drivers always on time .
16 listopada 2023
Opinia niezależna
Odpowiedź od Castle Cars Tonbridge Ltd
Thank you for your review. It is appreciated
Very polite and prompt
Very polite and prompt, great service , will use again
11 listopada 2023
Opinia niezależna
Odpowiedź od Castle Cars Tonbridge Ltd
Thank you
Reliable, friendly and polite
Reliable, polite and friendly drivers. I always use Castle Cars to help get me to the train station on time
9 listopada 2023
Opinia niezależna
Odpowiedź od Castle Cars Tonbridge Ltd
Thank you
Service was good driver on time nice…
Service was good driver on time nice bloke but dam nearly £25 for a 15 minute journey is a bit much. More expensive the a london cabbie.
Thankyou for the reply, I dont deem the review as a harsh one, I’m pointing out the cost which isnt cheaper then a London cabbie a lot of my family are london cabbies my dad is a retired one.
I do have a business and as part of that I drive to clients so I need to factor in costs of that so I know what those costs are and don’t justify £25 for 15 minute drive. And as a client in you cab I’m only paying for my journey not for the driver to get back to his next job. Anyway journey was good driver was good I’m not changing my score as the price in my opinion is to high.
7 listopada 2023
Opinia niezależna
Odpowiedź od Castle Cars Tonbridge Ltd
I am not sure what your journey was, where to, or what time, but our fares are set by Tonbridge and Malling Borough Council and are on a calibrated meter.
You also have to take into account that the driver also had to drive to you, and back afterwards, possibly another 15-30 minutes in total.
We have to pay VAT on the fare, a wage to the driver and fuel at over £1.60 per litre as well as buy and maintain the car, and run an office, pay staff, clean the car, and still try and make a small profit of only around 5%.
Sorry, I dont know what business you are in, but we all have to try and make a living, and we cannot even set our own rates, consequently we last had a fare increase 18 months ago (the first in almost 5 years) before the cost of living went through the roof.
To penalise us with what is essentially a poor review, given that our average is 4.8, is a bit harsh when you admit that the service was good, on time, and you had a nice driver.
Usually one would expect to pay more for the best quality in anything else but we manage to do it at the same price as everyone else.
I would estimate that your journey was over 7 miles for that cost. A 6 mile journey in London would cost between £28-36 according to the TFL tariff. The TFL tariff is £6.77 for the first mile then 3.37 per mile against our £5.40 first mile and £2.82 per mile.
Absolutely smashed customer service…
Absolutely smashed customer service again
Terry and the gang go the extra mile and more.
Nothing is too much trouble
Can’t thank them enough ❤️
13 października 2023
Opinia niezależna
Odpowiedź od Castle Cars Tonbridge Ltd
Thank you
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.