Honest to god I wish I could rate this 0 stars, but whatever I was trying to buy a Roblox gift card for a friend that costed 10 dollars, and the official Roblox site led me to CashStar. I pur... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
this was my first time buying a digital robux gift card and I chose to buy it from cashstar. After I ordered, I received an email instantly and my giftcard was already delivered but when I opened the... Zobacz więcej
Reakcja na opinię
Bought a QuikTrip Gift Card for elderly family member in Wisconsin. Turns out there are 2 QuikTrip/Kwik trip companies. QuikTrip is no good in WI and I needed to purchase Kwik trip card. My mistake as... Zobacz więcej
Reakcja na opinię
Horrible experience. No way to speak with a actual person. Every email takes days for anyone to respond. They don't send out gift cards in timely manner. Still waiting after ordering on Black Friday... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Informacje przekazane przez różne źródła zewnętrzne
CashStar is a leading provider of digital gift card solutions. CashStar Commerce enables merchants to distribute digital and plastic gift cards.
Dane kontaktowe
Middle Street 129, 04101, Portland, Stany Zjednoczone
- cashstar.com
1,2
Bardzo słaba
776 recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Odpowiada na 100% z negatywnych recenzji
Zazwyczaj odpowiada w ciągu 24 godzin
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Acquistato una giftcard da 60€ mai…
Acquistato una giftcard da 60€ mai arrivata. Io la considero una truffa.
12 maja 2026
Opinia niezależna
Odpowiedź od CashStar
Ci dispiace leggere della sua esperienza e comprendiamo la sua frustrazione per una gift card da 60€ che risulta non ricevuta. Non è certamente l’esperienza che vogliamo offrire e desideriamo approfondire il suo caso per aiutarla al meglio. Per poter verificare l’ordine e assisterla, abbiamo bisogno di alcune informazioni aggiuntive: la invitiamo quindi a controllare e rispondere all’email inviata da Trustpilot all’indirizzo noreply.notifications@trustpilot.com. Una volta ricevuti i dettagli necessari, faremo il possibile per supportarla e chiarire la situazione.
Josh R.
CashStar Team.
**AGGIORNAMENTO DA CASHSTAR – 13/05/2026:**
Grazie mille per aver condiviso con noi i Suoi dati di contatto. Il nostro team sta lavorando attivamente al Suo caso e dovrebbe ricevere un aggiornamento a breve. Apprezziamo i Suoi commenti e speriamo di risolvere la questione in modo da soddisfarLa, per riconquistare la Sua fiducia nel nostro servizio.
Cordiali saluti,
Josh R.
CashStar Team.
Tried to order a gift card at Joey’s
Tried to order a gift card at Joey’s. Order was accepted and charged to my credit card and then immediately reversed. I sent an email to Cashstar stating my issue, got an email the next day saying great news, they updated there system and I had 72 hours to use the same credit card to try and make my purchase again.
As per Cashstar’s request I sent follow up information to cashstar
My name, phone and order details. Let’s see what happens. Not holding my breath. Lol
I sent an email back saying why is that great news? I have to waste more time and try again to use your service. Maybe great news for your company, but not for me.
Got a return email from cashstar stating
I’m really sorry this experience wasn’t a positive one for you. Thank you for sharing your feedback.
Your comments are valued and help us better understand our customers' experiences.
Form letter or what. Shows they really care. lol
WTF
How is this good customer service?
Good news that I can try again to spend my money on the company’s broken website. Good news for whom?
Didn’t bother and will try to never use Cashstar again.
Update May 18
After they reviewed what happened they apologized.
And I quote
As part of our commitment to protecting our customers, all orders go through a routine validation and security review process. Unfortunately, during this review, your order was cancelled due to a processing error.
However, they have pre-approved in our system so that you may place a new order using the exact same information without issues.
How does this help me? Bonus period is over, Mother’s Day is well passed and I never want to use their service again and even more so now after receiving their latest response.
Once again, I have been given permission to try again and spend my money with their company?
Best line ever and I quote
We understand this is not the outcome you were expecting, and we truly regret the inconvenience this situation may have caused.
I like that they recognize that this was not the outcome that I was expecting. What outcome?
You did nothing, but send a useless apology and say your company had a processing issue, sorry, and give me permission to try again and use their service.
You had a processing error and are now allowing me to use the same credit card. Why can’t I use a different credit card? Do all of my credit cards need to be pre-approved? If not then you have done nothing for me, as I could have used a different credit card from the beginning.
Anyway, I am done and hope all of the restaurants using their service rebel and understand that it is the restaurant that looks bad and loses out because they chose this gift card processing service, which in my opinion sucks.
6 maja 2026
Opinia niezależna
Odpowiedź od CashStar
Dear Clifford,
We’re truly sorry for the frustration this experience caused and understand why the messaging you received felt dismissive—having a charge reverse and then being asked to try again is not the experience we aim to deliver. Your feedback about how the situation and our responses were communicated is important to us, and we appreciate you taking the time to share it publicly. We’d like the opportunity to review what happened and see if we can assist further; please check for an email from noreply.notifications@trustpilot.com so you can securely share the details we need to investigate and help.
Warm regards,
Josh R.
CashStar Team.
**UPDATE FROM CASHSTAR 05/12/2026:**
Hello Clifford, thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Warm regards,
Josh R.
CashStar Team.
Problème achat carte PlayStation
J'ai acheté une ecarte PlayStation de 100 euros, j'ai reçu un mail de confirmation de paiement, ensuite un mail me disant que la commande ne peut pas être traité et que j'allais être remboursé. J'ai appelé ma banque et elle m'a que l'argent avait été débité.
Je souhaite être remboursé rapidement, mais il ne précise aucun délai dans leur mail et vu les avis ici, ça ne me rassure pas. Et il n'y a pas de service client français mais un numéro américain !
Update 06/05, j’ai reçu le mail et j’ai rempli les informations, pour l’instant je n’ai pas de réponse.
5 maja 2026
Opinia niezależna
Odpowiedź od CashStar
Bonjour, nous sommes désolés d’apprendre votre expérience et comprenons votre inquiétude concernant le remboursement de votre e-carte PlayStation. Lorsque qu’une commande ne peut pas être traitée, elle est annulée et un remboursement est initié selon les délais bancaires. Afin que nous puissions vérifier votre dossier et vous assister au plus vite, merci de consulter votre boîte de réception et vos courriers indésirables pour un message de noreply.notifications@trustpilot.com et d’y répondre avec les informations demandées. Cela nous permettra d’identifier votre commande et de faire le nécessaire.
Maurice V.
CashStar Team
**MISE À JOUR DE CASHSTAR.COM – 05/07/2026**
Nous vous remercions vivement de nous avoir communiqué vos coordonnées. Notre équipe travaille activement sur votre dossier et vous devriez recevoir une mise à jour sous peu. Nous apprécions vos commentaires et espérons résoudre ce dossier à votre entière satisfaction afin de regagner votre confiance en nos services.
Maurice V.
L'équipe Cashstar
Ho acquistato una gift card da 50 euro…
Ho acquistato una gift card da 50 euro che non mi è mai stata consegnata. Richiedo rimborso immediato
AGGIORNAMENTO 26.04 ore 22.24
Ricevuta dopo 2h la gift card in seguito a varie segnalazioni. Passo da 1 stella a 3 stelle perché alla fine ho risolto ma il servizio va assolutamente migliorato per la tutela di chi acquista su un sito così importante come Play Station
26 kwietnia 2026
Opinia niezależna
Odpowiedź od CashStar
Fabio,
Abbiamo compreso la sua segnalazione e ci dispiace sapere che la gift card da 50 € acquistata non sia stata consegnata e che stia richiedendo un rimborso. Desideriamo aiutarla al più presto a verificare l’accaduto e trovare una soluzione. Per tutelare la sua privacy, le abbiamo inviato una richiesta di contatto tramite Trustpilot: la invitiamo a controllare l’email proveniente da noreply.notifications@trustpilot.com e a risponderci con i dettagli dell’ordine, così da poter approfondire il caso e assisterla ulteriormente.
Josh R.
CashStar Team.
Extremely poor delivery timeframe
Ordered a £30 PSN gift card took 3 hours to be emailed to me. In today's day and age that is an appalling time frame for a digital give card. Other online providers are much quicker with some codes I've ordered in the past being emailed within minutes of purchase. Why are Sony even using this company ??
16 kwietnia 2026
Opinia niezależna
Odpowiedź od CashStar
Hi Darren,
Thank you for sharing your experience. We understand how frustrating it can be to wait longer than expected for a digital gift card, especially when instant delivery is anticipated. While most orders are delivered within minutes, some purchases may require additional processing or security checks, which can result in delays like the one you described. We would appreciate the opportunity to review your order details and assist further. Please check your inbox for a message from noreply.notifications@trustpilot.com and reply directly to that email so we can gather the necessary information and help resolve this for you.
Regards,
Maurice V.
CashStar Team
Got charged twice for Sephora gift card…
Got charged twice for Sephora gift card purchase and never received the code! Horrible, buggy service!
15 kwietnia 2026
Opinia niezależna
Odpowiedź od CashStar
Dear Dmytro,
We’re sorry to hear about your experience and understand how frustrating it must be to see a double charge and not receive your Sephora gift card code. That’s certainly not the experience we want for our customers, and we appreciate you bringing this to our attention. We’d like to look into the charges and help resolve the delivery issue as quickly as possible, but we’ll need a few details from you to do so securely. Please check your inbox (and spam/junk folder) for a message from noreply.notifications@trustpilot.com and reply to it with your contact information so our team can follow up directly and assist further.
Warm regards,
Josh R.
CashStar Team.
**UPDATE FROM CASHSTAR 04/19/2026:**
Hello Dmytro, we're sorry we couldn't contact you. We sent you an email from noreply.notifications@trustpilot.com asking for your contact information to assist you further, however, we did not receive any response. However, if you still need assistance, please call us at 1- (469) 312-0084; our team will help you.
Warm regards,
Josh R.
CashStar Team.
The Pattern of Unjustified Order Cancellations at Cashstar
I am writing this review to expose a consistent and documented pattern of behavior by Cashstar that borders on fraudulent activity. After attempting to purchase a digital product, I received the same generic, automated response that thousands of other users have reported: an immediate cancellation of the order due to failed "security checks," citing no specific or valid reasoning.
While the company claims to "protect" customers, the reality is a predatory loop that results in direct financial prejudice. In many international jurisdictions, like mine, banking and digital service taxes are applied the moment a transaction is processed. When Cashstar unilaterally cancels a legitimate transaction without cause, these taxes are not refunded by the local banks.
I have attempted to resolve this through every available channel, multiple emails, support forms, and attempted telephone contact, all to no avail. Being told that "the system reviews multiple factors" while refusing to provide manual verification for a legitimate payment is a clear evasion of commercial responsibility.
Legal precedent suggests that Terms of Service cannot override basic consumer protection laws. A company cannot accept funds, trigger non-refundable financial obligations in the user's home country, and then hide behind a "black box" algorithm to deny the service purchased.
This issue is not isolated. Based on the extensive history of complaints on platforms like Reddit, DevForum and here on Trustpilot, it is evident that this has been a recurring pattern for over more than two years. I am currently in the process of organizing and seeking legal counsel to initiate a Class Action Lawsuit against Cashstar for these systemic practices.
I demand the immediate manual verification of my transaction and the delivery of the product I paid for in good faith. A refund is an inadequate remedy that does not cover the financial damage already caused. If you value your company's remaining reputation, I suggest you fulfill the order and address this "validation" flaw that is currently defrauding a vast community of global users.
9 kwietnia 2026
Opinia niezależna
Odpowiedź od CashStar
Hello Beily,
We’re very sorry to hear about your experience and truly regret the frustration caused by the cancellation of your order, the lack of clear communication, and the difficulties you’ve encountered when trying to reach support. We understand your concerns regarding the security checks, the impact this has had on you financially, and how disappointing it is not to receive a resolution after multiple attempts to contact us. Please know that we take this feedback seriously and would like the opportunity to review your case in detail. To help us investigate further and assist you directly, please check your email (including your spam or junk folder) for a message from noreply.notifications@trustpilot.com, as we’ve reached out to gather the necessary information to move this forward.
Warm regards,
Gaby S.
CashStar Team.
**UPDATE FROM CASHSTAR 04/14/2026:**
Hello Beily, we're sorry we couldn't contact you. We sent you an email from noreply.notifications@trustpilot.com asking for your contact information to assist you further, however, we did not receive any response. However, if you still need assistance, please call us at 1- (469) 312-0084; our team will help you.
Warm regards,
Josh R.
CashStar Team.
Left a review and was asked to respond…
Left a review and was asked to respond to email , did so and still not heard a word back. Disgusting customer service and basically stole £50 from me as gift card still not working????!!
9 kwietnia 2026
Opinia niezależna
Odpowiedź od CashStar
Hello Neil,
We’re very sorry to hear about your experience and understand how frustrating it must be to have already responded and still not received a follow-up, especially with your gift card not working as expected. This is certainly not the level of service we aim to provide. We’d like to help resolve this as quickly as possible—please check your email (including your spam or junk folder) for a message from noreply.notifications@trustpilot.com, as we’ve reached out to gather the necessary details to investigate and assist you further.
Warm regards,
Gaby S.
CashStar Team.
**UPDATE FROM CASHSTAR 04/12/2026:**
Hello Neil, thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Warm regards,
Josh R.
CashStar Team.
Fraudulent. They charged my card without a purchase.
Received an email saying I sent someone a gift card. I didn't. On the phone with my bank about this fraudulent transaction. I didn't click on any links in the email to be safe. Gift card went to Lucretia Verdis.
CashStar wanted my personal information to investigate. They can look into the purchaser's name. Email ends in gmail. Figure it out.
6 kwietnia 2026
Opinia niezależna
Odpowiedź od CashStar
Dear Lauren,
We’re sorry to hear about this experience and understand how concerning it is to receive an email about a gift card you don’t recognize, especially while dealing with a potential fraudulent transaction with your bank. We appreciate you taking precautions and not clicking any links. To help us investigate and assist further, please check for an email from noreply.notifications@trustpilot.com and use it to share your contact details securely with us. Once we receive that information, we’ll be able to look into what happened and support you accordingly.
Warm regards,
Josh R.
CashStar Team.
**UPDATE FROM CASHSTAR 04/12/2026:**
Hello Lauren, we're sorry we couldn't contact you. We sent you an email from noreply.notifications@trustpilot.com asking for your contact information to assist you further, however, we did not receive any response. However, if you still need assistance, please call us at 1- (469) 312-0084; our team will help you.
Warm regards,
Josh R.
CashStar Team.
DONT EVER BUY GIFT CARDS HERE GO TO AMAZON
Unable to refund two 10 dollar robux gift cards and little to no way to contact support, resent twice but the same thing happens , never knew until i read the reviews that this company is the absolute most unprofessional one to ever be officially partnered with roblox to be selling gift cards this way
7 kwietnia 2026
Opinia niezależna
Odpowiedź od CashStar
Dear Tabby,
We’re sorry to hear about the frustration you’ve experienced and appreciate you sharing your concerns. We understand how upsetting it can be to be unable to refund two $10 Robux gift cards, especially after attempting to resend them multiple times and encountering the same issue, and we also acknowledge your feedback regarding the difficulty in contacting our support team. That’s not the experience we aim to provide, particularly for customers purchasing gift cards associated with well‑known partners like Roblox, and we apologize for the inconvenience this has caused. We’d like the opportunity to review this further and assist, and to do so we’ll need to gather your order details—please check for an email from noreply.notifications@trustpilot.com and reply directly to it so we can connect your review with your transaction and follow up.
Warm regards,
Josh R.
CashStar Team.
**UPDATE FROM CASHSTAR 04/12/2026:**
Hello Tabby, we're sorry we couldn't contact you. We sent you an email from noreply.notifications@trustpilot.com asking for your contact information to assist you further, however, we did not receive any response. However, if you still need assistance, please call us at 1- (469) 312-0084; our team will help you.
Warm regards,
Josh R.
CashStar Team.
Prizeout uses them to distribute casino…
Prizeout uses them to distribute casino winnings. I have an issue with an E-Card they sent me. CashStar has a support form on their site that simply doesn't work. It just keeps saying to try again. There is no way to contact them.
5 kwietnia 2026
Opinia niezależna
Odpowiedź od CashStar
Dear Tom,
We’re sorry to hear about the frustration you experienced and appreciate you taking the time to share this feedback. We understand how concerning it can be when an e‑card related to casino winnings distributed via Prizeout isn’t working as expected, especially if our support form did not load properly and repeatedly asked you to try again. That’s certainly not the experience we want for our customers, and we apologize for the inconvenience. We’d like the opportunity to look into this and help resolve the issue, but we’ll need to gather your details first—please check for an email from noreply.notifications@trustpilot.com and reply directly to it so we can connect your review to your order and assist you further.
Warm regards,
Josh R.
CashStar Team.
**UPDATE FROM CASHSTAR 04/12/2026:**
Hello Tom, thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Warm regards,
Josh R.
CashStar Team.
Refus de remboursement
J'ai acheté une carte cadeau sur ce site mais ai dû demander un remboursement 7 jours après. On me demande de confirmer ma demande, ce que je fais le jour même. Après cela, pas de nouvelle et pas de remboursement non plus.
Je demande des explications, on me demande de reconfirmer ma demande.
On me me fait miroiter deux fois un remboursement puis finalement non, on m'explique qu'il y a un délai de 14 jours à compter de l'achat pour demander un remboursement, et que j'ai dépassé ce délai.
Cela fait trois semaines que ça dure et j'ai beau expliquer par a + b que ma demande initiale respectait largement le délai de 14 jours, on me refuse tout remboursement.
En conclusion, service client lamentable qui vous noie de réponses contradictoires pour gagner du temps et éviter d'avoir à rendre de l'argent.
Je me permets de faire une mise à jour de mon avis datant d'il y a plus de deux mois, étant donné que l'entreprise a demandé plus de précisions pour me contacter. Que s'est-il passé depuis ? ...Rien !
Je n'ai en effet jamais été contactée et donc jamais été remboursée.
Je rebondis d'ailleurs sur la réponse de l'entreprise à cet avis et l'usage du verbe "estimer"... je n'ai rien estimé du tout et ai au contraire donné des dates et délais précis. Par contre, le service client ne s'est pas gêné pour estimer et sous-entendre que j'essayais de les voler.
Merci bien, je ferai autrement pour mes prochains cadeaux.
3 kwietnia 2026
Opinia niezależna
Odpowiedź od CashStar
Nous sommes désolés de votre frustration et prenons bien note de votre expérience concernant votre demande de remboursement, les délais évoqués et les informations contradictoires que vous mentionnez. Nous comprenons combien cette situation peut être décevante, en particulier lorsque vous estimez avoir respecté le délai prévu. Afin de pouvoir vérifier votre dossier et vous aider plus précisément, nous avons besoin de certaines informations personnelles qui ne peuvent pas être collectées publiquement. Nous vous invitons donc à consulter et répondre à l’email envoyé par noreply.notifications@trustpilot.com, ce qui nous permettra de poursuivre l’analyse de votre demande et de vous assister au mieux.
Maurice V.
Team CashStar
Ordered two gift cards for Roblox
Ordered two gift cards for Roblox. Both flagged for 'suspicious activity' even though I have ordered things from then before. The refunds are not instant and from what I see in the replies do not happen at all. Horrible company.
29 marca 2026
Opinia niezależna
Odpowiedź od CashStar
Dear Frog,
We’re sorry to hear about the frustration you experienced with your Roblox gift card orders being flagged for suspicious activity, especially since you’ve successfully ordered with us before, and we understand how concerning it is to feel unsure about the refund process. We truly appreciate you taking the time to share this feedback, and we want to make sure we look into your specific case so we can help resolve it. To move forward, we’ve sent you an email from noreply.notifications@trustpilot.com so we can securely gather the details needed to review the issue and assist you directly—please check your inbox (and spam/junk folder just in case), and we’ll continue supporting you from there.
Warm regards,
Josh R.
CashStar Team.
**UPDATE FROM CASHSTAR 04/02/2026:**
Hello Frog, we're sorry we couldn't contact you. We sent you an email from noreply.notifications@trustpilot.com asking for your contact information to assist you further, however, we did not receive any response. However, if you still need assistance, please call us at 1- (469) 312-0084; our team will help you.
Warm regards,
Josh R.
CashStar Team.
Achat d’une carte cadeau de 50€ mail de…
Achat d’une carte cadeau de 50€ mail de confirmation après débit de la carte, et deuxième mail dans la foulée pour me dire qu’il ne peuvent pas traiter ma demande !! C’est quoi ce bordel… on ne sait ni pourquoi, ni ce qui doit être fait par la suite !
27 marca 2026
Opinia niezależna
Odpowiedź od CashStar
Bonjour, nous sommes sincèrement désolés pour la confusion et la frustration que vous avez rencontrées. Nous comprenons que votre carte a été débitée, que vous avez reçu un e-mail de confirmation, puis un second message indiquant que la commande ne pouvait pas être traitée sans explication claire sur la suite. Afin que nous puissions vérifier la situation et vous aider au plus vite, merci de consulter l’e-mail envoyé par noreply.notifications@trustpilot.com et d’y répondre avec les informations demandées. Dès réception, notre équipe fera le nécessaire pour vous assister.
Maurice V.
Team CashStar.
**MISE À JOUR DE CASHSTAR.COM – 31/03/2026**
Nous sommes désolés de ne pas avoir réussi à vous contacter. Nous vous avons envoyé un e-mail depuis l'adresse noreply.notifications@trustpilot.com pour vous demander vos coordonnées afin de pouvoir vous apporter une assistance complémentaire ; toutefois, nous n'avons reçu aucune réponse de votre part. Si vous avez toujours besoin d'aide, veuillez nous appeler au 1-855-741-1209 ; notre équipe se fera un plaisir de vous assister.
Maurice V.
Team CashStar.
Incredibile che con tante segnalazioni…
Incredibile che con tante segnalazioni su il pessimo sistema di pagamento spesso andate storte per fare l'ordine... Comunque i soldi 💸 si lo prendono. Dovrebbe essere chiusa questa piattaforma. Non va bene truffare la gente.
18 marca 2026
Opinia niezależna
Odpowiedź od CashStar
Ciao Herson,
Ci dispiace sinceramente per la sua esperienza con il processo di pagamento. Comprendiamo quanto sia frustrante vedere un addebito apparente mentre l’ordine non va a buon fine e la preoccupazione che ne deriva. Vogliamo indagare immediatamente e aiutarla a risolvere: per tutelare la sua privacy su Trustpilot le abbiamo inviato una richiesta di informazioni dall’indirizzo noreply.notifications@trustpilot.com. La invitiamo a controllare posta in arrivo e spam e a rispondere a quel messaggio con eventuale numero d’ordine, indirizzo email utilizzato e data dell’operazione, così potremo verificare pagamenti non riusciti, rimborsi e lo stato dell’ordine. Il nostro obiettivo è garantire un servizio sicuro e trasparente e trovare una soluzione nel più breve tempo possibile.
Maurice V.
Team CashStar.
**AGGIORNAMENTO DA CASHSTAR.COM – 20/03/2026**
Grazie mille per aver condiviso con noi i tuoi dati di contatto. Il nostro team sta lavorando attivamente al tuo caso e dovresti ricevere un aggiornamento a breve. Apprezziamo i tuoi commenti e speriamo di risolvere la questione con tua piena soddisfazione, al fine di ristabilire la tua fiducia nel nostro servizio.
Maurice V.
Team CashStar
ho fatto un acquisto di una gift card…
ho fatto un acquisto di una gift card 60€ mi hanno preso i soldi e hanno detto che la gift card non è stata elaborata e che verrò rimborsato, ma del rimborso neanche la vista. #CNPZDUSPGB3 è il codice ordine.
16 marca 2026
Opinia niezależna
Odpowiedź od CashStar
Daniel, ci dispiace molto per l’esperienza negativa che ha descritto riguardo al Suo acquisto da 60€, soprattutto per il fatto che l’ordine non sia stato elaborato e che il rimborso non Le sia ancora arrivato. Vogliamo aiutarLa il prima possibile: La invitiamo a controllare l’e‑mail inviata da noreply.notifications@trustpilot.com, dove Le chiediamo alcune informazioni necessarie per verificare lo stato dell’ordine #CNPZDUSPGB3 e procedere con l’assistenza. Non appena avremo i Suoi dati, potremo approfondire e risolvere la situazione.
Josh R.
CashStar Team.
**AGGIORNAMENTO DA CASHSTAR DEL 18/03/2026:**
Ciao Daniel, grazie mille per aver condiviso i tuoi dati di contatto con noi. Il nostro team sta lavorando attivamente al tuo caso e riceverai presto un aggiornamento. Apprezziamo i tuoi commenti e speriamo di risolvere questo caso in modo soddisfacente per riconquistare la tua fiducia nel nostro servizio.
Cordiali saluti,
Josh R.
Team CashStar.
Stole my PlayStation gift card and shared my private info!
Stole my PlayStation gift card and shared my real name and location!
I bought a gift card but I didn’t know you couldn’t buy one for someone in a different country. I tried to get support to transfer the card to me instead then. Email support kept telling me the issue was fixed but I could never access the gift card. THEN they sent an email with my personal info (name, location, etc) to my friend! I never wanted that shared!!
I did a chat with cashstar/playstation, and they told me they needed the number, which I was never given since I didn’t redeem the gift card in the first place. They took 10 minutes for every reply and were rude, insinuating I didn’t understand. They never resolved my issue, and said I needed to talk to cashstar- which is who I was talking to!
Absolute SCAM of a company that will steal your money, give you the runaround, and will leak your personal info! I will NEVER buy a PlayStation gift card again!!
14 marca 2026
Opinia niezależna
Odpowiedź od CashStar
Hi there,
We are very sorry to hear about your experience and understand how frustrating and concerning this situation feels, especially regarding access to the gift card, the support interactions, and your concerns about personal information being shared. We take allegations of unauthorized charges, data privacy issues, and poor service very seriously and would like the opportunity to review what occurred and assist further. To continue, please check your email for a message from noreply.notifications@trustpilot.com and respond directly to it so we can securely gather the details needed to investigate and work toward a resolution.
Regards,
Maurice V.
CashStar Team.
**UPDATE FROM CASHSTAR.COM 03/18/2026**
We're sorry we couldn't contact you. We sent you an email from noreply.notifications@trustpilot.com asking for your contact information to assist you further, however, we did not receive any response. If you still need assistance, please call us at 1-855-741-1209; our team will help you.
Maurice V.
CashStar Team.
I purchased an ecard for Sephora
I purchased an ecard for Sephora. It took my money and never processed the card. Their customer service number just claims to expedite the issue and nothing gets resolved. FRAUD
6 marca 2026
Opinia niezależna
Odpowiedź od CashStar
Dear Lisa,
We are very sorry to hear about the trouble you experienced with your Sephora eGift Card order and understand how frustrating it is when a purchase doesn’t process as expected. We appreciate you letting us know, and we want to review this urgently so we can resolve it for you. Please check your email for a message from noreply.notifications@trustpilot.com, as we reached out to gather the information needed to look into your order and assist you further.
Warm regards,
Josh R.
CashStar Team.
**UPDATE FROM CASHSTAR 03/12/2026:**
Hello Lisa, we're sorry we couldn't contact you. We sent you an email from noreply.notifications@trustpilot.com asking for your contact information to assist you further, however, we did not receive any response. However, if you still need assistance, please call us at 1- (469) 312-0084; our team will help you.
Warm regards,
Josh R.
CashStar Team.
No gift card access and no response
Bought a gift card on black Friday deal, I have never been able to access it nor the bonus gift card. It is actual theft, you can't contact them, I have tried a few different ways since the end of Nov last year and had no response at all. How they are allowed to operate I don't know. Blatant thieves.
23 listopada 2025
Opinia niezależna
Odpowiedź od CashStar
Dear Rebecca,
We’re truly sorry to hear about the difficulties you’ve experienced accessing both your Black Friday gift card and the bonus card, and we understand how frustrating this has been after trying to reach us multiple times without success. Your feedback is important to us, and we appreciate you taking the time to share your concerns publicly. To assist you further and resolve this as quickly as possible, please check for an email from noreply.notifications@trustpilot.com, as we’ve reached out through Trustpilot to securely gather the information needed to look into your order. We’re committed to helping get this sorted for you.
Warm regards,
Josh R.
CashStar Team.
**UPDATE FROM CASHSTAR 03/08/2026:**
Hello Rebecca, thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Warm regards,
Josh R.
CashStar Team.
Let down
Claims they will send out gift cards im 24 hrs its been 5 days such a let down for my 10 year old sister
22 lutego 2026
Opinia niezależna
Odpowiedź od CashStar
Hello,
Thank you for taking the time to share your experience, and I’m truly sorry to hear about the delay—especially knowing this gift was meant for your 10‑year‑old sister. We understand how frustrating it is when something intended to bring joy ends up causing disappointment. We’d like to look into this right away and help get this resolved as quickly as possible. Please check your inbox for an email from noreply.notifications@trustpilot.com, as we’ve reached out through Trustpilot to securely collect the information we need to assist you further.
Warm regards,
Josh R.
CashStar Team.
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