Cartime Recenzje 

Great support from Paul.

Very pleasant experience while purchasing the car, MJ (our sales assistant) added tyre inflation kit when told there wasn’t one. No issues.

Just bought my first electric car from Mohammed Hossein at Cartime Bury and customer service was second to none. Will definitely be back.

I couldn't go to see the car I chose as too far but paid for an RAC inspection which flagged up cam belt change overdue, rear tyres needed replacing. Cartime sales agreed to have this done. They told me once the work was done but were not too fast at sending me the itemised proof of work carried out. An email eventually arrived just as the car did, after a lot of reminders. It wasn't as expected, not a workshop job sheet possibly with part numbers. It was just a list of things that were done with a couple of extra items added that were not agreed on. The date at the top was a month before I even saw the car and it was on a sales invoice. This really concerned me as I started to doubt they had changed the cam belt. I emailed the service department asking them to send me a copy of the job sheet which in the end they said had been filed and then that they couldn't due to the data protection act !! Eventually because I kept on at them they said they would request it and see what bits I could have without breaching the act. This made me laugh.
Sorry this is a long one.
When the car arrived there was a warning light on for tyre pressure, never had such high tech before and studied the handbook.Then checked tyre pressures, the 2 new back ones had 30 bar in one and 27 in the other and should have been 2.2 !!!
Got that sorted then noted a scratch on the wing, a chip on the windscreen and damage to passenger side wing mirror. Worst of all was after a couple of days driving with the window down I could hear a metallic rattling under the car when going over bumps. I contacted the service department and they agreed for it to be looked at by my own garage and they would then have a look at what needed doing before agreeing to pay. Had to wait 2 weeks for my garage to look and yesterday the inspection showed the lower engine undertray had 2 missing retaining bolts and the right brake backplate was very loose. New bolts were put on and backplate secured and no more problems. It was fixed there and then so I paid as wasn't prepared to follow Cartime protocol and wait for them to ok the job.
Does this mean the lower engine undertray was taken off during replacement of the cam belt and bolts left off ? Did I get my proof in a roundabout manner ? I do hope so .

★☆☆☆☆ (1/5 Stars)

Shocking treatment of an elderly customer – 20 days to refund a same-day cancellation

My elderly mother bought a car from Cartime on 2nd September and was sold a 3-year warranty. She cancelled the warranty on the exact same day, well within her 14-day statutory rights, as the car already had 1 year of manufacturer warranty remaining.

What followed was three weeks of complete runaround. We were blatantly lied to by the Nelson salesmen and Bury accounts department, being passed back and forth with neither site taking responsibility. We were given endless excuses about refunds and were constantly told it had been processed when it hadn't.

As her son, I had to step in and get involved to actually get anywhere with them. It took me threatening them with formal escalation before a refund was finally issued on 22nd September—20 days after the cancellation.

To put an elderly customer through three weeks of stress for a simple statutory refund is completely unacceptable. Appalling communication and post-sale care—be very cautious if you ever buy a car from them and need something refunding.

Great, the man who sold me my new car was very friendly and the process was quick.

Salesman just do not get back to you. Once they have made the sale they don't care about you anymore. Still waiting for charger cables 5 days after delivery of vehicle. Car delivered with less than 15 miles on the battery and with no cables. Repeated attempts to try and find out what is happening are just ignored. When you try and phone Cartime and ask to speak to a manager you are told they won't put the call directly through. They will get a manager to call you back within 48 hours. Shows how much they care.

Great service by Bradley

Absolute nightmare from the minute we put the deposit down. Car not ready no explanations no communication but that was nothing until it came time to refund the deposit we had paid. AVOID THIS COMPANY SIMPLE.

Very friendly staff. Felt taken care of all the way through the purchase.

Micheal Jackson was a really helpful gentleman. Couldn't do enough for me. Went of of his way to help all he could.

Mitchell was very professional and very helpful when purchasing my new car. He was very polite and was very quick with his responses which helped me purchase my car a lot quicker than I expected! I appreciate all your help with this thank you ☺️

Seamless pick up on the day agreed

Bought a car on PCP with Cartime and have been trying to get a couple of things I was told I would be given after purchase. I have been calling for weeks and told that the salesman will get back to me and is simply ignoring my messages and e-mails.

I was also mis-sold the lifetime warranty, they didn't provide any paperwork and failed to mention any ongoing fees which I have been told by the insurance company are charged on an annual basis following an introductory period.

Lovely customer service until you've signed the paperwork, and then anything they have promised you goes out the window and they start hanging the phone up on you mid-conversation.

Dishonesty or laziness I can't say, but cannot recommend these guys after my terrible after care

I've had a very bad experience with Cartime. When I bought the car I was informed that there was an issue with the air con/heater. The salesman agreed to have it booked in at a local Hyundai dealership at a later date to have it fixed. The car has been in for diagnosis and I have now been waiting a week for Cartime to approve the repair costs (even though in their email correspondence, work typically gets approved within 24 hours); and given that the car has also developed a brake issue, it is not currently safe to drive. The situation has reportedly 'been escalated to the highest level of management.' I am astonished at their lack of urgency, interest and communication, as well as the passive aggressive attitude of the service/aftercare team. There's nothing like good customer service - and this is nothing like it!

Very poor sales experience. Enquired about a car the night before, lots of correspondence at the time, friendly and accommodating. Slept on it over night and had a few more exchanges the next day where sales advisor knocked some more money off which was great, all the while he was very aware I was looking at another car. Decided to go with the other car in the end and when advising him of this I received a snide remark back basically accusing me of wasting his time. I have the screenshots of messages that prove this.

I would not recommend Cartime Bury because their after sales is disgusting. The telephone staff say one thing and then go back on it. I bought a car with several updates required and despite having a 30 day warranty they are still not paying. DO NOT buy from this place

Murad was very pleasant and great customer services. Thank you for our new car

I purchased a vehicle from Cartime and, unfortunately, my experience since collection has been very poor.

Shortly after collecting the car, I experienced issues with the tyre pressures and contacted Cartime for assistance. However, my biggest concern is that I still have not received the vehicle's full service history, despite first requesting it on 19 August 2026 and chasing multiple times since.

I was advised at the point of sale that the vehicle had been serviced by Cartime in 2026, yet weeks later I am still waiting for documentation to support this. The lack of transparency has left me questioning whether the service was actually carried out as described.

What's been most frustrating is the communication. I initially dealt with Niamh, who stopped responding altogether, leaving me repeatedly having to chase for updates with little or no progress. As a customer, I don't think it's unreasonable to expect timely responses and access to documentation relating to a vehicle I've purchased.

Buying the car was straightforward enough, but the aftersales support has been extremely disappointing. The ongoing delays, lack of communication, and failure to provide information that should be readily available have significantly reduced my confidence in Cartime.

I hope this review prompts someone to resolve the issue, but based on my experience so far, I cannot recommend Cartime's aftersales service.

Very communicative throughout.
Fast process from initial call to delivery.
Would happily buy from again.