Carpets Online Recenzje 

52
•
Wynik TrustScore: 4.5 na 5

4,5

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Zobacz, co mówią recenzenci

Oceniono na 1 z 5

Incompetent muppets. Wrong item send, wrong address label also and then a week to sort it out. AVOID. No apology offered , or even refund of delivery charge.

Reakcja na opinię

Oceniono na 5 z 5

Really great service, we just moved into our new house and never bought flooring online, these guys were super helpful and kept the carpets and vinyls until we were moved in.

Reakcja na opinię

Oceniono na 5 z 5

I work for a small company that has several HMO properties . Over the last 12 months we have been updating the communal areas and several rooms . We are very pleased with all the carpets we... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

We are really happy with our carpet, we were looking at Tapi but found them expensive, a work colleague suggested these guys and the same carpet was half the price of well known stores. Would highly r... Zobacz więcej

Informacje dotyczące firmy

  1. Sklep z dywanami
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  3. Materiały podłogowe

Napisane przez firmę

Carpets Online is a UK-based retailer specialising in carpets and various flooring solutions. With over 40 years of experience in the industry, the company has its roots in West Yorkshire and has expanded to offer nationwide services through its online platform. Their product range includes: Carpets: A variety of styles, colors, and materials to suit different preferences and budgets. Vinyl Flooring: Durable and stylish options suitable for various rooms. Laminate Flooring: Affordable and easy-to-install solutions for a modern look. Luxury Vinyl Tiles (LVT): High-quality tiles that mimic natural materials like wood and stone. Underlay & Accessories: Essential items to support and enhance flooring installations. Roll Ends: Discounted remnants of carpet rolls, offering value for smaller projects. Carpets Online emphasizes affordability by purchasing directly from manufacturers in bulk, allowing them to pass on savings to customers. They offer discounts of up to 50% on selected items and provide financing options through services like Klarna, enabling customers to buy now and pay later. The company also offers convenient services such as free samples and fast delivery across the UK, aiming to make the process of selecting and purchasing flooring as seamless as possible for their customers. ONLINE CARPET


Dane kontaktowe

4,5

Doskonała

Wynik TrustScore: 4.5 na 5

52 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

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4,5

Wszystkie recenzje

(52)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 38

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Oceniono na 5 z 5

I am very happy with the carpet

I am very happy with the carpet. Its good quality at a great price. Unfortunately I missed the first delivery attempt but they resechuled it straightaway. I would highly recommend carpets online.

23 marca 2026
Opinia niezależna
Logo Carpets Online

Odpowiedź od Carpets Online

Thanks Sam for taking the time out to leave us a review, the room looks great and we hope we can be of service again.

Oceniono na 5 z 5

5 star

Good company to deal with

10 marca 2026
Opinia niezależna
Logo Carpets Online

Odpowiedź od Carpets Online

Thanks for your feedback Dan.

Oceniono na 5 z 5

Helpful Service

Company was let down by the logistics provider however went above and beyond to fix an support 10/10, i would recommend

19 marca 2026
Opinia niezależna
Logo Carpets Online

Odpowiedź od Carpets Online

Thanks for your review and we apologise for the courier delay and experience. We hope you are happy with the carpet and flooring.

Oceniono na 5 z 5

Great service and helped us with a quick delivery

Needed a fast delivery and Amy was amazing at helping us with the order. Arrived within 3 days and we were able get it arrange for our fitter to install it before the weekend. No hesitation is using them again.

28 lutego 2026
Opinia niezależna
Logo Carpets Online

Odpowiedź od Carpets Online

Thankyou for your feedback and we are happy to have been able to meet your timescales! We shall pass on your feedback to Amy.

Oceniono na 4 z 5

Brilliant company to deal with

Brilliant company to deal with. Our first time ordering flooring online as we have always used shops. The carpet feels amazing and we were happy with the price. They did forget to include grippers but they were sent out quickly. Would use again.

27 lutego 2026
Opinia niezależna
Logo Carpets Online

Odpowiedź od Carpets Online

Thankyou for your feedback and apologies for the grippers. We hope to be of service again,

Oceniono na 5 z 5

Absolutely brilliant service

Absolutely brilliant service from start to finish. Ordering was easy, delivery was smooth, and the flooring quality exceeded expectations. The team were helpful and professional throughout. Highly recommend Carpet Online — thank you!

12 stycznia 2026
Opinia niezależna
Logo Carpets Online

Odpowiedź od Carpets Online

We really appreciate your feedback, thanks for taking the time to provide it.

Oceniono na 5 z 5

Very good customer service just ordered…

Very good customer service just ordered some Vinyl from carpets online. They were very helpful as we were trying to match a vinyl that we needed more of. Carpets online made sure we had the correct one before purchasing it . Lots of communication and easy to contact online and also through the telephone

17 lutego 2026
Opinia niezależna
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Odpowiedź od Carpets Online

Glad we could be of help and thankyou for your feedback.

Oceniono na 5 z 5

Excellent Service

The customer service is excellent. I was given a clear idea of what I needed, which saved me money. I would have bought the wrong product if not for the intervention of the customer service. I remain grateful to this company…Carpet Online.

16 lutego 2026
Opinia niezależna
Logo Carpets Online

Odpowiedź od Carpets Online

Thanks for your feedback and we are glad we could of help.

Oceniono na 5 z 5

5 * receive for this outstanding customer service

5 * receive for this company. I dealt with Paul and he was extraordinary helpful and helped with an upgrade and more knowledge about products needed. Will definitely be coming back when I need more carpets :)

9 lutego 2026
Opinia niezależna
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Odpowiedź od Carpets Online

Thanks for taking the time out for your feedback, we will also let Paul know.

Oceniono na 5 z 5

Excellent service

Excellent service, speedy delivery and a carpet that exceeded all expectations. Ordered at a weekend and got phone call beginning of the next week advising I could get an upgrade of same carpet ordered at no extra cost. January promotion which I wouldn’t have been aware of without the courtesy call. Was advised carpet would be delivered following week and carriers involved was explained. I received the carpet today and I’m absolutely delighted with it. Given I am in the Highlands the service was second to none. Will certainly use this company again.

13 stycznia 2026
Opinia niezależna
Logo Carpets Online

Odpowiedź od Carpets Online

Thanks for your feedback and we are glad you liked the carpet. We were worried about the weather and impact on deliveries so glad it came in a timely fashion!

Oceniono na 5 z 5

Carpet

Had my carpet delivered this morning. Amazing quality and quick delivery. Products definitely worth the money. I will be back in the very near future for my next project thank you. HIGHLY RECOMMENDED

12 stycznia 2026
Opinia niezależna
Logo Carpets Online

Odpowiedź od Carpets Online

Thankyou for your kind feedback and we look forward to serving you again.

Oceniono na 5 z 5

I ordered a small piece of carpeting on…

I ordered a small piece of carpeting on Monday afternoon. I had spoken to Paul on the phone earlier in connection to my order and he was very helpful.
I received an email on Tuesday to say it had been despatched with DX Couriers for delivery on Wednesday between 08.00 and 18.00 hours, which was very fast.
It was delivered this morning just after 9.00 a.m. , however the courier did not use my door knocker to alert me they were at my front door.

I found the carpet by my front door about 10.00 am and had to drag indoors just as it started to rain ( I am quite elderly)

Why do the couriers damage the reputation of businesses by poor services

17 grudnia 2025
Opinia niezależna
Logo Carpets Online

Odpowiedź od Carpets Online

Thankyou for your feedback and we are glad you liked the carpet. We apologies for the courier experience and have contacted them to pass your feedback on and asked why this happened in the first place.

Oceniono na 5 z 5

Our experience with Carpet Online has…

Our experience with Carpet Online has been good. The customer service was 10/10, helping us with measurements, sending samples, and guiding us in choosing the right carpet. Although there was a slight delivery delay, it was handled promptly and professionally. We are extremely happy with our carpet, it feels wonderfully luxurious. I would highly recommend this company and use them again.

28 listopada 2025
Opinia niezależna
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Odpowiedź od Carpets Online

Thanks for your feedback and for trusting us with our carpet recommendation. Apologies once again for the delay from DX Couriers but we are glad you got them fitted and are happy with them. We hope to be of service again at carpets-online.co.uk

Oceniono na 5 z 5

Service from start to finish was first…

Service from start to finish was first class, quality products, so much choice. Lots of advice to help with our decisions.
Fitters were professional always on time and tidy.

3 listopada 2025
Opinia niezależna
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Odpowiedź od Carpets Online

Thankyou for your feedback Karen, much appreciated.

Oceniono na 5 z 5

I had an excellent experience…

I had an excellent experience purchasing carpet and underlay for the first time online with carpets-online.co.uk. Paul was extremely helpful and patient with all my requests and going above and beyond to make sure my experience went flawless.
The carpets and underlay were top quality and I saved at least 33% had I gone to another supplier and fitter.
5 Stars all around.

I will be back for kitchen flooring in the new year.

JL
Aberdeen, Scotland

8 listopada 2025
Opinia niezależna
Logo Carpets Online

Odpowiedź od Carpets Online

We really appreciate your feedback John and will pass on your feedback to Paul himself. Thanks once again and we hope to be of service again in the future here at carpets-online.co.uk.

Oceniono na 5 z 5

Really happy with the carpet and price

Really happy with the carpet and price. Looks great and friends have commented on the softness. We’re planning bedrooms next and will be using them again.

9 października 2025
Opinia niezależna
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Odpowiedź od Carpets Online

Thanks for your feedback and we are glad your friends like your choice of carpet. We look forward to serving you again.

Oceniono na 5 z 5

Great company to deal. Great carpet.

Great company to deal with, very happy with our carpet and they offered good advice on underlay as well. Got the carpet the same week. Would use again.

13 października 2025
Opinia niezależna
Logo Carpets Online

Odpowiedź od Carpets Online

Thankyou for your kind feedback

Oceniono na 5 z 5

quick delivery, good quality, best service

On the 2nd day of order confirm, we received email and calls about cutting to room size and picture of item color, in a few days we received the item and lowest price but good quality! I can not believe such a excellent service and good item for fair price. Surely will buy again for next BTL property and recommend to all my friends.

20 sierpnia 2025
Opinia niezależna
Logo Carpets Online

Odpowiedź od Carpets Online

Thank you for ordering with us and your feedback.

Oceniono na 5 z 5

Lovely carpet and quick delivery

Lovely carpet and quick delivery
Great communication
Very Happy

26 sierpnia 2025
Opinia niezależna
Logo Carpets Online

Odpowiedź od Carpets Online

We are glad you loved the carpet, thankyou for ordering with us and we hope you consider us again for your future flooring needs.

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