Easy to find what I was looking for. Had it in stock. Excellent price. Easy to order. Was kept up to date with order delivery. Delivery came well packaged and fast. Really happy with my purchase and s... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Loja excelente, miniaturas de qualidade e autênticas. Se surge alguma dúvida ou questionamento, rapidamente eles respondem, dedicam-se ao bom relacionamento com o colecionador e tem um excelente prog... Zobacz więcej
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Another fantastic helmet from CMS to add to the collection. Slightly delayed due to lead times but this can't be helped or CMS' fault. Email advised of delivery and was delivered as stated. Excellent... Zobacz więcej
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Amazing products. I pre-ordered the Lando Norris helmet and I bought the Mclaren set. Both were shipped together when the helmet came into stock,they were packaged really well. The quality is ama... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Napisane przez firmę
We're the home of model cars. Everything from Minichamps to Kyosho and Solido, across a variety of scales - large availability of 1/18 and 1/43.
Dane kontaktowe
10 York Rd, SE1 7ND, London, Zjednoczone Królestwo
- 0161 818 7300
- sales@carmodelstore.co.uk
- carmodelstore.co.uk
4,5
Doskonała
241 recenzji
Odpowiada na 100% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 tygodnia
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Inni użytkownicy przeglądali również
Great service
Great service. I realised from my confirmation email I had ordered the wrong item. Called them up and had it changed in a minute. Received the order 2 days later. Brilliant.
17 grudnia 2024
Opinia niezależna
Odpowiedź od Car Model Store
Thank you for your kind words. We're glad we could quickly resolve the issue and that you received your order promptly. We appreciate your business!
DO NOT BUY
This company has provided me nothing but shocking service. I have had to continually chase for updates on my item for months and then when asking for a refund I never recieved it. I wasn't contacted to be told they had an issue and couldn't refund the original way and needed my account and sort code. I had to chase this again then provided the information. 5 days later and still not money. I am furious with the disgusting level of service this company has provided and they have pushed me past being understanding.
23 grudnia 2024
Opinia niezależna
Odpowiedź od Car Model Store
Please accept our sincerest apologies for the significant delays and frustrations you've experienced with your recent order and refund request. We understand your disappointment and frustration with the level of service you've received, and we sincerely apologize for the inconvenience this has caused.
We have reviewed your case and understand that you have not yet received your refund despite providing the necessary account information.
We have escalated this matter to our finance team for immediate attention. They will investigate the delay and ensure your refund is processed as quickly as possible. We will keep you updated on the progress of your refund and strive to improve our customer service in the future.
Brilliant selection of models great…
Brilliant selection of models great product and price excellent customer service 5star
28 listopada 2024
Opinia niezależna
Odpowiedź od Car Model Store
Thank you so much for taking the time to leave us a 5-star rating - it's much appreciated!
Excellent service always well packaged…
Excellent service always well packaged good quality items would just like to see more american muscle cars diecast 1.18
2 grudnia 2024
Opinia niezależna
Odpowiedź od Car Model Store
We appreciate your kind words. We look forward to serving you again soon!
Ho ricevuto un mail con l'offerta di…
Ho ricevuto un mail con l'offerta di acquisto di una gt 40 ma non acquisto perché non accettano il pagamento tramite PayPal
18 listopada 2024
Opinia niezależna
Odpowiedź od Car Model Store
We apologize for the inconvenience. PayPal is an accepted payment method. Please try placing your order again. If you have the SKU of the GT40 you're interested in, please provide it so we can verify availability. For further assistance, please contact our customer support team.
Great shop
Great shop! Fast delivery to Spain. Thank you very much for Alonso F1 Burago!
6 listopada 2024
Opinia niezależna
Odpowiedź od Car Model Store
Your kind review means a lot to us! We're pleased that the Alonso F1 Burago model made it to you in good time. Can't wait to help you with your next purchase!
Amazing selection and fast delivery
Amazing selection and fast delivery
19 listopada 2024
Opinia niezależna
Odpowiedź od Car Model Store
Thank you for your wonderful feedback! We're delighted to hear that both our product range and shipping speed met your expectations. Your support means a lot to us!
F1 Model
The F1 model I ordered turned up very quickly and the customer service was very helpful with selecting the right model.
1 listopada 2024
Opinia niezależna
Odpowiedź od Car Model Store
Thank you for highlighting both our speedy delivery and helpful customer service! We're glad we could assist you in finding the perfect F1 model for your collection.
Outstanding Service and Quality Models!
The website was smooth to navigate, shipping was lightning-fast, and my order was securely packaged to perfection. Their customer service team went the extra mile, answering my questions with speed and care.
If you’re looking for a store that knows how to "shift gears" into excellence, this is it. I’ll definitely be cruising back here for more!
I love cars!
16 listopada 2024
Opinia niezależna
Odpowiedź od Car Model Store
Thank you for such a detailed and enthusiastic review! We take pride in our secure packaging, responsive customer service, and smooth shopping experience. Your racing pun made us smile! We look forward to serving you again soon.
I’ve been buying from Car Model Store…
I’ve been buying from Car Model Store regularly, and I’ve always been really happy with them. They have a great selection of models, and the quality is always spot on. The customer service team is super helpful and quick to sort out any questions. Orders arrive on time and well-packaged, which I really appreciate. Overall, it’s been a great experience every time, and I’d definitely recommend them to anyone who’s into model cars!
15 listopada 2024
Opinia niezależna
Odpowiedź od Car Model Store
Thank you so much for your 5-star review! We will share this with the store team to let them know to keep up the amazing work.
Love it
Love it! Great quality kit, fast delivery, my son is chuffed to bits! Ordering more for Christmas!
17 października 2024
Opinia niezależna
Odpowiedź od Car Model Store
Your satisfaction is our top priority. Thank you for taking the time to share your positive feedback.
Good purchase experience. Quick delivery with good packaging.
I bought a pre-order Bburago F1 Aston Martin 1:43 and Spark Fernando Alonso helmet 1:5 from CMS.
I received the goods via Royal Mail Tracked 48 as soon as the stock became available. The goods come with good packaging as well.
8 listopada 2024
Opinia niezależna
Odpowiedź od Car Model Store
We appreciate your kind words. We look forward to serving you again soon!
Love the models
Love the models. Attention to detail is excellent and delivered on time.
Great service.
7 listopada 2024
Opinia niezależna
Odpowiedź od Car Model Store
We deeply appreciate you sharing your wonderful feedback and five-star review.
Really impressed on price and the cars…
Really impressed on price and the cars are larger that I expected.
Disappointed that the Ferrari hasn’t got a driver in the model when the Mercedes has 😔
The model is item 99900 F1-75 RC 1/12
4 listopada 2024
Opinia niezależna
Odpowiedź od Car Model Store
Thanks for your review! We're glad you're happy with the prices and car sizes. Could you let us know which Ferrari model you purchased? We'd like to look into why it's missing a driver while the Mercedes has one. Your feedback helps us improve our products!
I don’t really write bad reviews…
I don’t really write bad reviews however I feel as though this is appropriate. I ordered 2 F1 cars for a gift on the 13th of October as well as Royal Mail 48hr tracked delivery. This order still hasn’t been fulfilled and I haven’t had any email update or notification regarding the processing.
I decided yesterday to cancel the order, it was a Sunday so the email may not have been received until today. However I received an email stating the ‘customer service team is currently unavailable due to a scheduled meeting’.
I would just like to cancel the order and get a full refund.
28 października 2024
Opinia niezależna
Odpowiedź od Car Model Store
We apologize for the delay in processing your refund and the inconvenience this may have caused. We understand your frustration and disappointment.
We assure you we're taking immediate steps to address your cancellation request. Our customer service team will process your full refund as soon as possible, and you should see it reflected in your account within 5-7 business days
Again, we apologize for any inconvenience this may have caused. We value your business and hope to have the opportunity to serve you better in the future.
Amazing products,quick…
Amazing products,quick delivery,customer service was exceptional will defo be buying again
19 października 2024
Opinia niezależna
Odpowiedź od Car Model Store
We are so grateful for your 5-star review. Thanks for sharing your rating with us and the community.
Stay Away. Not legitimate. Fraudsters. …
Ordered from this company model F1 Cars to the value of £155. Order was placed on 14/09 with next day delivery. Never arrived. No contact from them either. Luckily I placed the order through a finance payment group who were informed of the order and disputed the order and payment. The dispute was won because they never replied once to the financiers. If you do get an email from them it is just a generic response. Keep well away. Scam.
14 września 2024
Opinia niezależna
Odpowiedź od Car Model Store
We understand you have already disputed the payment through your finance group. We want to assure you that we are taking this matter seriously and are committed to resolving the issue promptly.
As you may be aware, one of the models, the Spark Model Mercedes-AMG Petronas F1 Team No.44 W15 E Performance - Lewis Hamilton Model Car 1/64 Y364, is currently on special order with our supplier. Due to this, there has been a delay in the dispatch of your entire order.
We have sent a follow-up request to our supplier to inquire about the ETA for this particular model. As soon as we receive an update, we will notify you immediately. In the meantime, we can ship the remaining models in your order without additional charges. Please let us know if this is acceptable to you.
We have also sent you an email on Tuesday, 15th October, requesting if we can split your order and send the available models. We have not received a response yet, and we would appreciate it if you could kindly reply at your earliest convenience.
Once again, we apologise for any inconvenience this may have caused. We are committed to providing you with a satisfactory resolution.
5* Experience
Model arrived in a great condition and the service was excellent! Thank you!
16 października 2024
Opinia niezależna
Odpowiedź od Car Model Store
It's great to know that you had a great time. Thanks for the 5-star rating!
Fast delivery efficient process
Fast delivery, product packaging was good, item arrived in good condition
Website easy to use
24 sierpnia 2024
Opinia niezależna
Odpowiedź od Car Model Store
Thank you for taking the time to rate us 5 stars. We're thrilled that you enjoyed your experience.
Two months and still waiting
Two months ago I received an email of a great sale going on at CMS, stupid me fell for it and ordered 19 pieces of diecast 1/18 cars from them, I was supposed to get an email when they ship. Well, never received anything and never heard from anyone again
8 sierpnia 2024
Opinia niezależna
Odpowiedź od Car Model Store
We sincerely apologize for the inconvenience and frustration you're experiencing. We understand how upsetting it is to be a victim of a scam, and we want to assure you that we're here to help in any way we can.
Unfortunately, it appears you've fallen victim to a fraudulent website impersonating our company. We strongly advise against dealing with any website other than our official website: https://www.carmodelstore.co.uk/. While we cannot directly assist with orders placed on fraudulent websites, we can provide information and resources to help you report the incident and recover your loss.
We recommend the following steps:
1. Report the Scam: Contact your local authorities and report the fraudulent website. Provide as much information as possible about the transaction.
2. Dispute the Charge: Contact your bank or credit card company to dispute the charge and request a refund.
3. Be Cautious: Be vigilant of future scams and avoid providing personal or financial information to unknown sources.
We understand that this is a difficult situation, and we are committed to protecting our customers. If you have any further questions or require additional support, please don't hesitate to contact our customer support team.
Doświadczenie Trustpilot
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