Care Safe Recenzje 

140
•
Wynik TrustScore: 4.5 na 5

4,7

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Zobacz, co mówią recenzenci

Oceniono na 4 z 5

Easy to get through on the phone. Efficient booking service. Transport arrived as booked and transferred my mother in law from London to a care home in Suffolk in her wheelchair.

Oceniono na 5 z 5

Monjur was very helpful with the booking. He explained everything I needed to know. There was a problem at the hospital with collecting Paula but the guys were patient and polite and got Paula ho... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

I used Care Safe as I needed to be decanted from my fourth floor flat to temporarily accommodation following a prolonged lift outage in my building. I have mobility issues and can’t use stairs. It w... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Booking was easy - over the phone. Paid by bank transfer (there’s an extra charge for debit/credit card payments). Private ambulance arrived on time and staff were friendly, caring and professional.... Zobacz więcej

Reakcja na opinię

Informacje dotyczące firmy

  1. Domowa opieka medyczna
  2. również w kategorii:
  3. Badanie krwi
  4. Konsultant ds. zdrowia
  5. Opieka nad osobami starszymi
  6. Pogotowie ratunkowe
  7. Taksówki

Napisane przez firmę

Care Safe: Elevating lives with technology-driven care at your doorstep. From reliable wheelchair access, ambulance transportation, personal care, and remote medical monitoring all in one place. No more long waits for a GP appointment or blood tests; Care Safe covers you at your convenience.


Dane kontaktowe

4,7

Doskonała

Wynik TrustScore: 4.5 na 5

140 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Odpowiada na 100% z negatywnych recenzji

Zwykle odpowiada w ciągu 1 miesiąca

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

4,7

Wszystkie recenzje

(140)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 38

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

Excellent service today

I appreciated that Care Safe called yesterday to reconfirm all the details for today's journey. And today, Amjed arrived early and treated my very elderly mother with care and consideration. The vehicle was perfect for safe wheelchair transport, with drinking water, blankets etc on board too. We arrived at our destination in good time and Amjed to care to take my mother to her destination and to wish her well. Would definitely book with Care Safe again if we need further wheelchair transport.

22 lipca 2025
Opinia niezależna
Logo Care Safe

Odpowiedź od Care Safe

Thank you Liz for your kind words. All our team members treat all our service users as a family members. We never overbook, to ensure we offer 100% attention to all our service users, the comfort and support they deserve. We do offer personal care and doorstep clinical services. Please do let us know if you need any. We assure you the best services always.

Oceniono na 5 z 5

Easy to follow booking form,called back…

Easy to follow booking form,called back within minutes and few follow up questions about any special needs i may have and that's it.
Transport arrived early which was great for me as I was ready ,the driver in formed me he was ready when I was to go no rush was needed.
We arrived at my destination with ease and extreme care was taken at all times.
Very very happy with the service I was given and would use again

17 lipca 2025
Opinia niezależna
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Odpowiedź od Care Safe

Thank you, Miss Amanda; we appreciate your efforts in sharing your experiences with us.

Oceniono na 5 z 5

Would recommend

When my son’s WAV was out of action, I was worried about how to get him to his hospital appointment. I found Care Safe, from the online form, to speaking with Monjur, and then Ahmed our driver, it was such an easy process. It made a stressful situation, less so. Ahmed was prompt, helpful and friendly.

16 lipca 2025
Opinia niezależna
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Odpowiedź od Care Safe

Thank you Louise for your kind words. We also offer additional services. Do let us know if you need anything from us.

Oceniono na 5 z 5

Excellent personal service

Excellent personal service. Very efficient and reliable .

15 lipca 2025
Opinia niezależna
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Odpowiedź od Care Safe

Thank you, Myra, for your kind words. We offer fully regulated personal care and doorstep blood testing, along with other clinical services, such as MRI and X-rays.

Oceniono na 5 z 5

Courteous and professional service by Ahmed.

Ahmed was very punctual for arrival and collection, ensuring excellent communication for a smooth trip. He was also very helpful and considerate in assisting my wife into the vehicle. A very courteous and professional service that we would use again.

9 lipca 2025
Opinia niezależna
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Odpowiedź od Care Safe

Thank you very much for your kind words.

Oceniono na 5 z 5

I was impressed. Our driver was attentive and showed excellent attention to detail

I found Amjed very helpful and considerate on both trips. He used a larger vehicle on the return trip to improve the comfort of the journey for my mother and I. He also found a way to allow my mother to leave our home in her wheelchair via a rear exit so she did not have to descend the steps at the front of the property which she is finding it increasingly difficult to do due to her poor mobility.

7 lipca 2025
Opinia niezależna
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Odpowiedź od Care Safe

Thank you, Alan, for your valuable feedback. Our team works closely with our service users to help alleviate their pain and stress. We are pleased to hear that you appreciate the quality of our services. We offer personalised, regulated care and clinical services. Please don't hesitate to reach out if you need any of our services for your mother.

Oceniono na 4 z 5

Good communication and quick to respond…

Good communication and quick to respond with a quote. Took care to get all the details. The actual pick up was fine. Ekbal was friendly and helpful and drove smoothly through London rush hour traffic. The vehicle was well equipped with a wheelchair though I didn’t feel I needed it on the day. The inside of the vehicle could have been a little tidier and freshened up with proper aircon.

26 czerwca 2025
Opinia niezależna
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Odpowiedź od Care Safe

Thank you very much for your kind words and valuable feedback. We take every feedback as an opportunity to update our services. We will check with Ekbal about the vehicle's tidiness and the air conditioning issue. Thank you once again for your time and feedback. We appreciate your business.

Oceniono na 5 z 5

Helped my Dad move between care homes

Helped my Dad move between care homes. Dad was very happy with the staff who helped him and the new care home staff commented how lovely they were. The booking went smoothly and the lady in the office kept me informed throughout the process. Highly recommend.

23 maja 2025
Opinia niezależna
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Odpowiedź od Care Safe

Thank you, Marie, for your valuable feedback, and I'm glad that you and your dad were happy with our services. We do offer personal care and other clinical services. If you need anything from us, please don't hesitate to connect with us again. Our team will have happy to assist.

Oceniono na 5 z 5

Transfer from care home to own home.

I had to arrange transport for my Father to leave his care home & return home.In the last few months he has only been in an ambulance & we didn’t know what level of care he would need. It was simple to book , they arrived on time & were extremely helpful,providing ramps to enter the house in wheelchair.

29 maja 2025
Opinia niezależna
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Odpowiedź od Care Safe

Thank you Alison for your valuable feedback. Please note that we also offer home-based personal care, blood testing, remote medical monitoring, and same-day X-ray and MRI services across England and Wales. Please feel free to call us on 08008606727.

Oceniono na 5 z 5

Excellent service at a reasonable rate.

Came in good time and waited over the hour I had booked at a very reasonable rate. Ahmed the driver took me all the way inside to my sofa, after a very painful operation to my knee.

11 czerwca 2025
Opinia niezależna
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Odpowiedź od Care Safe

Thank you Jonathan for your valuable feedback. Just to let you know that we also offer personal care at home and home-based blood tests, remote medical monitoring, same-day X-Rays, and MRIs across England and Wales. Do let us know if you or someone else needs our service.

Oceniono na 5 z 5

An outstanding service

Booking was easy and straightforward.
The vehicle arrived with plenty of time to get mum on board without any stress or need to hurry. They had everything needed for the journey and took great care throughout. An outstanding experience

10 czerwca 2025
Opinia niezależna
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Odpowiedź od Care Safe

Thank you, Mr David. We're glad you liked our services, and your kind words mean a great deal to us.

Oceniono na 5 z 5

The driver was 100% on time

The driver was 100% on time, helpful, polite and a safe driver.

The booking and confirmation process did not give me confidence but delivery of the service was spot on.

17 maja 2025
Opinia niezależna
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Odpowiedź od Care Safe

Thank you, David, for your feedback. I understand that sometimes our booking process looks very detailed and frustrating. However, as a regulated service provider, we must ensure that all our services are safe for everyone. Regarding the confirmation, we did have some internal IT issues, which have been sorted out now. But as you have experienced, our services ensure we deliver what our service users require. Please feel free to contact us if you need our services again, including our personal care and blood testing services.

Oceniono na 5 z 5

Transportation between care homes

At the end of Feb 2025 I contacted Care Safe to transport my uncle between care homes, a distance of 40 miles approx. Communication was excellent following initial phone conversation by email and they phoned the day before date of travel to remind / check on my uncles health & arrangements. The driver of the ambulance (which was an adapted ramp access converted people carrier type vehicle with ambulance markings ) arrived in good time 30mins ahead of scheduled time and this was very useful as it allowed plenty of time to collect my uncle and wheel him out and secure him in the vehicle, with additional seat and wheel chair straps ; the driver followed my car on the motorway to the new care home. On arrival, the driver wheeled my uncle into his new care home to his room, without any issues, and was helpful and courteous at all times. Care Safe provided the wheel chair ( on request). The price quoted £180 seemed a fair and competitive price for the journey. Based on my experience I would recommend this company to those seeking care home transportation.

7 marca 2025
Opinia niezależna
Logo Care Safe

Odpowiedź od Care Safe

Thank you, Phil, for your kind words. This is our speciality. We treat all our service users like family members. We understand the needs and personalised requirements of all our service users. We offer home-based personal care and clinical services for people like your uncle. Please do let us know if we can be of any help. We appreciate your time and effort to write such a nice review about Care Safe.

Oceniono na 5 z 5

Professional and caring driver

Our driver was so caring, professional and considerate. He was very gentle and made my mum feel safe on her first outing in the wheel chair. We were all extremely pleased with the experience. This could have been quite a stressful event but it was seamlessly stress free. Will use them again when we next need transportation. Thank you to the team.

29 marca 2025
Opinia niezależna
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Odpowiedź od Care Safe

Thank you, Elena, for your kind words.

Oceniono na 5 z 5

Thank you!

By FAR the least stressful part of a stressful day. Had to move mum to a new carehome. CareSafeMobility vehicle arrived exactly on time and was so helpful, patient and friendly. I'm so grateful!

20 marca 2025
Opinia niezależna
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Odpowiedź od Care Safe

Thank you, Steve, for your kind words. We offer other services, such as doorstep clinical services, a personal carer at £20 per hour with 4 hours FREE for every 10 hours booked per week, and a smartwatch for remote medical monitoring, medication reminders, fall presentations, geo-fencing, automated body vitals collections, and two-way video calling with global coverage at just £19.99 per month for a 24-month contract. Please feel free to recommend any of these services to anyone you think might need them.

Oceniono na 5 z 5

The service was excellent

The service was excellent. Keshob arrived in good time and was really polite and helpful. Our very elderly aunt was nervous about being transported in her wheelchair but everything went very smoothly, and I would certainly recommend your service to others. An extremely professional job. Thank you.

10 marca 2025
Opinia niezależna
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Odpowiedź od Care Safe

Thank you very much for your kind words. Please let others know about our services so that we can help someone who needs them.

Oceniono na 5 z 5

Great service there was lots of traffic…

Great service there was lots of traffic on the day , Saydur was
Great very professional very happy
With the service
Thanks
Tony

21 stycznia 2025
Opinia niezależna
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Odpowiedź od Care Safe

Thank you Tony for your valubale comment and understanding. Service user's safety is our top most priority. We appreciate your understanding and cooperation during the massive traffic congesation, which is beyond our control. We hope to serve you again.

Oceniono na 5 z 5

It took the pressure off us

It took the pressure off us. The driver was very careful, caring and friendly. We would definitely use the company again. He helped get Mum out of bed and into the wheelchair, down the steps using a ramp and secured the wheelchair and Mum into the vehicle. I was able to travel with her. He waited at the private hospital and did the return journey home putting Mum back into bed. His name is Ekbal Hossen .

2 grudnia 2024
Opinia niezależna
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Odpowiedź od Care Safe

Thank you, Roz, for your heartfelt words. They truly mean a great deal to us. Beyond transportation, we provide a range of essential services, including personal care, blood tests, and remote healthcare monitoring tailored for the elderly and vulnerable adults. If you know anyone who could benefit from our support this winter, please share that we are here to meet all their primary health and social care needs at an affordable price. Your referral can really make a difference!

Oceniono na 5 z 5

Very punctual pick up by Ekbal and…

Very punctual pick up by Ekbal and Amjed. They were extremely polite and thoughtful and my husband felt very safe and secure during his transfer down our front steps and into the ambulance. A small but comfortable ambulance and it accommodated all his mobility equipment and suitcases. The staff at the care home were impressed by how punctual the ambulance was, both on arrival and return home after two weeks. Thank you for your kind consideration. I have no hesitation in recommending this ambulance service and will certainly hire them again.

26 listopada 2024
Opinia niezależna
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Odpowiedź od Care Safe

Thank you, Marcia, for your kind words. We would appreciate your time and request that you leave some reviews on our Google reviews as well. Here is the link: https://g.page/r/CVt54cnPvNenEAE/review

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