Capital Play Recenzje 

251
•
Wynik TrustScore: 4 na 5

4,1

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Zobacz, co mówią recenzenci

Oceniono na 1 z 5

I ordered the wrong size mat and reached out immediately. It took a week for them to respond and there was no resolution. They would not accept a return or a replacement. The mat is unused and box uno... Zobacz więcej

Oceniono na 5 z 5

Quality product - very well put together - solid construction. Quite OK to build it yourself - digging the whole is the toughest - good instructions for building the trampoline. Only minor niggle is a... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Capital Play installed a 11 x 14 ground level trampoline and it’s great. Very professional service. Polite and respectful team, who were very tidy and worked hard to get the job done in a day. It’s... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Great trampoline! We got an 11'x8' in the ground. It is quite hard work to dig the hole, but the website and instructions are upfront about this, and following the instructions leaves it looking l... Zobacz więcej

Reakcja na opinię

Informacje dotyczące firmy

  1. Sklep sportowy
  2. również w kategorii:
  3. Ogród
  4. Sklep z zabawkami dla dzieci

Napisane przez firmę

Capital Play designed and manufactured the UK's first and best In-ground Trampoline. We have the World's largest range of sizes, nets and accessories - so whether it's a huge rectangular trampoline for your budding gymnast, or a compact 8ft round tramp...


Dane kontaktowe

4,1

Dobra

Wynik TrustScore: 4 na 5

251 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

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Odpowiada na 50% z negatywnych recenzji

Zwykle udzielenie odpowiedzi zajmuje ponad miesiąc

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

4,1

Wszystkie recenzje

(251)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 12

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 3 z 5

Expensive trampolines that work well but £285 Pad doesn't last

Expensive trampolines that work well.

But the Trampoline pad doesn't last (and is £285 to replace) - ours stated degrading badly within 5 years and by 7 years was ruined. Capital Play are not interested as they say there is not any warranty on this.

Only buy if prepared for more big costs

I feel the materials used for outside use are poor.

14 kwietnia 2022
Opinia niezależna
Logo Capital Play

Odpowiedź od Capital Play

Thank you for your feedback. We do understand your concern on the cost of the replacement padding. We pride ourselves in the quality of our trampolines and this does come at a higher cost in manufacturing so I can appreciate your feedback on the price of a replacement pad however the design is complex to manufacture and we also pay a licensing fee to use TDU's patented design. This is the reason why the pad in particular has a higher cost and also contributes towards the price of our in-ground trampolines in general. These are an outdoor product so they are going to wear within 5-8 years, as you would expect with an outdoor product. There are ways to keep the pads looking in top condition. (i.e Clean regularly, don't step on the padding when entering the trampoline etc). Cheaper trampoline padding could possibly be sourced elsewhere, however, as they would not be vented pads, this would affect the bounce of the trampoline. Sorry that we were unable to provide a replacement through warranty, however this is not a machining fault or factory error, so we are unable to claim a replacement under wear and tear of a product.

Oceniono na 5 z 5

I highly recommend Sam and his team

I highly recommend Sam and his team. They were friendly, and wen over and above the job they were paid to do. A great experience with Capital play and very happy with the trampoline

11 kwietnia 2022
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Odpowiedź od Capital Play

Thank you so much for the review. We're so pleased you're happy with our installation service

Oceniono na 5 z 5

very good in ground installation…

very good in ground installation service and high quality product

10 kwietnia 2022
Logo Capital Play

Odpowiedź od Capital Play

Thanks for the review and for using our In-ground Trampoline Installation Service

Oceniono na 5 z 5

Amazing trampoline

Amazing trampoline! Kids age 3 and 6 are jumping daily, adults do a fair bit of jumping too!! Delivered promptly. Chose to dig the hole ourselves with a mini-digger. Hard work, it took close to 3 days from start to finish but it was worth it. Great quality trampoline!

26 marca 2022
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Odpowiedź od Capital Play

Thanks for the review and well done for tackling the installation on your own.

Oceniono na 3 z 5

Safety Net Didn’t Last 1 Year

The trampoline was expensive but has been great and was one of the only options for us as we live on a hill with no flat areas. HOWEVER, because of this we also needed the full safety net. Within 9 months holes started appearing in the net and now there are huge rips and tears, is not safe and needs replaced. I contacted Capital Play and was offered 10% off a new $390 net. Not even enough to cover shipping. I expected more for a safety net that cost almost $400 just for the net. Happy with trampoline but very disappointed in the “safety” net. In the US, the net is not included and cost extra.

25 marca 2022
Opinia niezależna
Oceniono na 5 z 5

Prompt delivery

Prompt delivery, good quality product - thank you

21 marca 2022
Logo Capital Play

Odpowiedź od Capital Play

Thanks for the review

Oceniono na 5 z 5

Happy customer - boy, they turned it around.

They turned it around.
Yesterday, I was extremely unhappy but they were pro active, calling me back out of the blue and retrieving the trampoline from the warehouse specially for me. Amy, in particular, went the extra mile, and then some - she identified a problem with my courier before it happened and sorted it all out for me. Within 24 hours, we now have the trampoline delivered and it will be installed tomorrow morning, a surprise for my girl's birthday.
The team at Capital Play made a real effort to understand the issues and to sort it out. Amy, Lily and Mark deserve special thanks.
In the end, I am really pleased and delighted, and all the more impressed because they didn't let it lie, but got in touch and made it right.
Thank you, Capital Play and especially Amy.

2 marca 2022
Opinia niezależna
Logo Capital Play

Odpowiedź od Capital Play

Thanks for your review. We're so pleased your daughter had her trampoline in time for her birthday

Oceniono na 5 z 5

In Ground Trampoline, quick instal, friendly and professional Highly recommend

Love love our new In Ground trampoline.
Amazing service from start to finish. Quick instal, professional and friendly.

From the first enquiry we had a video call to see where it would be placed and to look at access in to the garden. Then a week later a small skip arrived followed by 3 very friendly guys who installed the trampoline within a few hours. When they left there was no mess and one amazing trampoline ready to surprise the children after school.

Would highly recommend

22 lutego 2022
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Odpowiedź od Capital Play

Thanks for the review. We're so pleased you're happy with your In-ground Trampoline and our installation service

Oceniono na 5 z 5

Best in ground trampoline on the UK market by far

Researched in ground trampolines pretty thoroughly and kept returning to Capital Play. It was clear from their website that the products they supply are head and shoulders above the rest. Significantly longer warranty on certain parts than competitors, plus longer/more springs, meant we felt they were worth the higher price point.
Communication from point of purchase to arrival was spot on, and the trampoline was delivered to us within about 3 days. The company have excellent video tutorials on how to dig the appropriate hole. Ours was a tricky dig as we are on a slope but we made it work, and installation once the hole was dug and lined, was done in less than a day.
The trampoline itself is, quite frankly, epic. I used to be a professional trampoline coach and I have managed to dust off my old moves and impress the kids - the bounce is incredible (and quiet) and we've all had an absolute blast on it. Highly recommended company and a highly recommended product.

16 lutego 2022
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Odpowiedź od Capital Play

Thanks for the review. We're so pleased you love your In-ground Trampoline. We have worked hard to ensure our website has all the information our customers need :)

Oceniono na 5 z 5

Great service from purchase to…

Great service from purchase to installation. They did what they said they would do. The trampoline is great quality too.

14 lutego 2022
Logo Capital Play

Odpowiedź od Capital Play

Thanks for the review. We're pleased you're happy with the service and trampoline you've received from us

Oceniono na 5 z 5

Exceptional service

We are really pleased with the service from Capital Play. The process from initial discussions to completed installation was friendly and faultless. The team came across unexpected obstacles during our installation, and they worked really hard for two days with no change to the agreed price. Thank you, our kids love it!

14 lutego 2022
Logo Capital Play

Odpowiedź od Capital Play

Thanks for the review. We're so pleased you were happy with our In-ground Trampoline Installation Service

Oceniono na 5 z 5

An absolutely seamless experience from…

An absolutely seamless experience from start to finish. The installation team were efficient, friendly and left the area really clean which is not easy when you are up to your knees in thick wet clay soil !! They did a fantastic job and would highly recommend them. Money well spent. Happy children too.

8 lutego 2022
Logo Capital Play

Odpowiedź od Capital Play

Thanks for the review. We're so pleased you're happy with your trampoline and the installation from our team.

Oceniono na 5 z 5

Awesome company

Awesome company! What they offer is piece of mind, well made play equipment and fun.
Can’t wait for the spring/summer (daylight basically) so the kids can get out and jump around. Thank you !

31 stycznia 2022
Opinia niezależna
Logo Capital Play

Odpowiedź od Capital Play

Thanks for the review. It can be hard to know where to start when buying a good quality trampoline so we're pleased we were able to help

Oceniono na 5 z 5

Excellent company with an excellent product and customer care

Arrived only days after I ordered it. The gentleman who delivered it put it up in the garden with no fuss (although I would not recommend trying this yourself).
I am so pleased with the whole experience. I bought it for my grandson for Christmas so he hasn’t seen it yet but I can highly recommend this trampoline as I try it out daily 😂. Brilliant company and customer care.

22 grudnia 2021
Logo Capital Play

Odpowiedź od Capital Play

Thanks for the review and for using our assembly service. We hope your grandson loves the trampoline as much as you!

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