I ordered the wrong size mat and reached out immediately. It took a week for them to respond and there was no resolution. They would not accept a return or a replacement. The mat is unused and box uno... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
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Quality product - very well put together - solid construction. Quite OK to build it yourself - digging the whole is the toughest - good instructions for building the trampoline. Only minor niggle is a... Zobacz więcej
Reakcja na opinię
Capital Play installed a 11 x 14 ground level trampoline and it’s great. Very professional service. Polite and respectful team, who were very tidy and worked hard to get the job done in a day. It’s... Zobacz więcej
Reakcja na opinię
Great trampoline! We got an 11'x8' in the ground. It is quite hard work to dig the hole, but the website and instructions are upfront about this, and following the instructions leaves it looking l... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
- Sklep sportowy
- również w kategorii:
- Ogród
- Sklep z zabawkami dla dzieci
Napisane przez firmę
Capital Play designed and manufactured the UK's first and best In-ground Trampoline. We have the World's largest range of sizes, nets and accessories - so whether it's a huge rectangular trampoline for your budding gymnast, or a compact 8ft round tramp...
Dane kontaktowe
Halebourne Lane, GU24 8SL, Woking, Zjednoczone Królestwo
- 01276855600
- sales@capitalplay.co.uk
- capitalplay.co.uk
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 50% z negatywnych recenzji
Zwykle udzielenie odpowiedzi zajmuje ponad miesiąc
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Expensive trampolines that work well but £285 Pad doesn't last
Expensive trampolines that work well.
But the Trampoline pad doesn't last (and is £285 to replace) - ours stated degrading badly within 5 years and by 7 years was ruined. Capital Play are not interested as they say there is not any warranty on this.
Only buy if prepared for more big costs
I feel the materials used for outside use are poor.

Odpowiedź od Capital Play
I highly recommend Sam and his team
I highly recommend Sam and his team. They were friendly, and wen over and above the job they were paid to do. A great experience with Capital play and very happy with the trampoline

Odpowiedź od Capital Play
Great service, quick delivery.
Great that I have been able to replace the pads. Great service.

Odpowiedź od Capital Play
Great service and quality of product.
Great service and quality of product.
Had to collect my trampoline due to a quick turn around but was ok with that.

Odpowiedź od Capital Play
very good in ground installation…
very good in ground installation service and high quality product

Odpowiedź od Capital Play
Amazing trampoline
Amazing trampoline! Kids age 3 and 6 are jumping daily, adults do a fair bit of jumping too!! Delivered promptly. Chose to dig the hole ourselves with a mini-digger. Hard work, it took close to 3 days from start to finish but it was worth it. Great quality trampoline!

Odpowiedź od Capital Play
Safety Net Didn’t Last 1 Year
The trampoline was expensive but has been great and was one of the only options for us as we live on a hill with no flat areas. HOWEVER, because of this we also needed the full safety net. Within 9 months holes started appearing in the net and now there are huge rips and tears, is not safe and needs replaced. I contacted Capital Play and was offered 10% off a new $390 net. Not even enough to cover shipping. I expected more for a safety net that cost almost $400 just for the net. Happy with trampoline but very disappointed in the “safety” net. In the US, the net is not included and cost extra.

Odpowiedź od Capital Play
Happy customer - boy, they turned it around.
They turned it around.
Yesterday, I was extremely unhappy but they were pro active, calling me back out of the blue and retrieving the trampoline from the warehouse specially for me. Amy, in particular, went the extra mile, and then some - she identified a problem with my courier before it happened and sorted it all out for me. Within 24 hours, we now have the trampoline delivered and it will be installed tomorrow morning, a surprise for my girl's birthday.
The team at Capital Play made a real effort to understand the issues and to sort it out. Amy, Lily and Mark deserve special thanks.
In the end, I am really pleased and delighted, and all the more impressed because they didn't let it lie, but got in touch and made it right.
Thank you, Capital Play and especially Amy.

Odpowiedź od Capital Play
In Ground Trampoline, quick instal, friendly and professional Highly recommend
Love love our new In Ground trampoline.
Amazing service from start to finish. Quick instal, professional and friendly.
From the first enquiry we had a video call to see where it would be placed and to look at access in to the garden. Then a week later a small skip arrived followed by 3 very friendly guys who installed the trampoline within a few hours. When they left there was no mess and one amazing trampoline ready to surprise the children after school.
Would highly recommend

Odpowiedź od Capital Play
Best in ground trampoline on the UK market by far
Researched in ground trampolines pretty thoroughly and kept returning to Capital Play. It was clear from their website that the products they supply are head and shoulders above the rest. Significantly longer warranty on certain parts than competitors, plus longer/more springs, meant we felt they were worth the higher price point.
Communication from point of purchase to arrival was spot on, and the trampoline was delivered to us within about 3 days. The company have excellent video tutorials on how to dig the appropriate hole. Ours was a tricky dig as we are on a slope but we made it work, and installation once the hole was dug and lined, was done in less than a day.
The trampoline itself is, quite frankly, epic. I used to be a professional trampoline coach and I have managed to dust off my old moves and impress the kids - the bounce is incredible (and quiet) and we've all had an absolute blast on it. Highly recommended company and a highly recommended product.

Odpowiedź od Capital Play
Great service from purchase to…
Great service from purchase to installation. They did what they said they would do. The trampoline is great quality too.

Odpowiedź od Capital Play
Exceptional service
We are really pleased with the service from Capital Play. The process from initial discussions to completed installation was friendly and faultless. The team came across unexpected obstacles during our installation, and they worked really hard for two days with no change to the agreed price. Thank you, our kids love it!

Odpowiedź od Capital Play
An absolutely seamless experience from…
An absolutely seamless experience from start to finish. The installation team were efficient, friendly and left the area really clean which is not easy when you are up to your knees in thick wet clay soil !! They did a fantastic job and would highly recommend them. Money well spent. Happy children too.

Odpowiedź od Capital Play
Excellent service - from first tentative enquiry to delivery and installation
Rapid response to emails. Very quick delivery. Excellent service from the chap who installed trampoline. Five year old granddaughter delighted with the trampoline - as are we.

Odpowiedź od Capital Play
Awesome company
Awesome company! What they offer is piece of mind, well made play equipment and fun.
Can’t wait for the spring/summer (daylight basically) so the kids can get out and jump around. Thank you !

Odpowiedź od Capital Play
Excellent company with an excellent product and customer care
Arrived only days after I ordered it. The gentleman who delivered it put it up in the garden with no fuss (although I would not recommend trying this yourself).
I am so pleased with the whole experience. I bought it for my grandson for Christmas so he hasn’t seen it yet but I can highly recommend this trampoline as I try it out daily 😂. Brilliant company and customer care.

Odpowiedź od Capital Play
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
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