Canpar Courier Recenzje 670

The grandmother sent a package for my children. Of course, everyone was waiting for this parcel with great trepidation. When sending, we used Meest express, as there were never any problems with them. But already in Canada, for reasons unknown to me, the parcel ended up with the Canpar express company. When tracking the track number, first one date was indicated, then another. Afterwards, I was informed that the parcel would arrive on April 13 by the end of the day, so I needed to be at home. I took time off from work for that day. But on 10.04 at 11.00, when I was already at work, I received a notification that the parcel would be delivered today, and already at 13.00 the track number was updated that my parcel was not delivered due to an incomplete address and I needed to pick it up myself. When I came home, there was a piece of paper from the company Canpar taped to the front door of the apartment building, without any information, apartment number or owner's name, just a six-digit number. I didn’t even realize that this was for me!!!
I was very indignant, because firstly
The address on the parcel was complete. Secondly, I’ve been at work since the morning and can’t get home so quickly to meet the delivery guy. Thirdly, unfortunately, I don’t have a car and have certain problems, so I can’t pick up the parcel from the warehouse myself, which is why we use delivery. Of course, I called the support service and explained the situation, but in response to all my questions and the request to send the parcel again, the girl repeated the same thing over and over again “you must pick it up yourself, your parcel is ready for delivery to this address,” and then completely turned off the conversation. I think that such service and such communication from the Customer service are unacceptable. I had to pay for the taxi and the person who eventually picked up my package. So then why did I pay for the services of Canpar?
By the way, this is the second time my parcel has reached them and they have problems with delivery. The first time I thought it was an accident, but now I will control the process and categorically will not use their services. I do not recommend it to anyone!!!

Oh good riddens the parasite know as Ray Sabatin is no longer in my life this backbiting two face snake of a supervisor has no idea of what to do with the company and has it going down the drain still operating it as if it 1956 come buddy step up to the plate it is now 2026 and still in analog mode smfh

The local depot (Fredericton, NB) held my package for 5 days before delivering it to my home. There is NO express to Canpar. I will check with online stores on their delivery options before ordering. I will not use Cnpar again.

The estimate delivery date is not accurate. The customer experience is terrible. I used the Chat widget and asked for live agent. I get a greeting message 10 minutes after the agent joined the chat. I have sent my question before the greeting message after agent joined. But I only got "Hi, how may I help?". The agent doesn't read the chat history. Then, I submit my question again. I waited for another 10 minutes to get a reply. The reply is so generic, it's basically the same shown in the online tracking history. Since I am trying to contact a live agent, obviously I want to get a better understanding of the situation. The agent could have actively explained what is going on and why the delay. I have to asked again if it's because a ground transportation for better clarity.
In the end, when I share a comment about waiting to long for the response. The live agent replied "we did replied". Thanks Uzma. Good reply!

Most liar company each time you call them you are gonna get different answer from same number you called if you want a business with this company think again

7-8 years ago they were great in London Ontario. Now, in Montreal, they are terrible. I schedule pick-ups and they just will not show up, within a window between 9am-5pm. When they don't show up, you have to set a reschedule day. Doesn't matter, they aren't going to show up.
I use them via Shiptime, who can't even get a prompt answer from them when I reach out to customer service.

This is the last chance I've giving them. On to Nationex, who has never failed the couple times I used them.

I don't have good things about this compagnie. I call and chat with them a couple of times to know when I will receive my order. They open a case and I did have hard time to have some update. They toll me that someone will contact me in the next 48 hours, and no one call. After 3 weeks that is mark our for delivery, I finally have an email from them to tell that they successfully close my case and said that my package was delivered 3 weeks ago. It is weird because I did not receive that package at all...

Scheduled a pick up time for a medical device specifically between 11-2PM.... time has passed and still no pick up. I phone CS and I m told there are no guarantees .. SO WHY ASK FOR A PICK UP TIME if you are unable to adhere to it? ..poor poor set up. I understand things happen and traffic..but it is a 4 hour window.... NEVER AGAIN. and I will be requesting a refund for sure.

Gave me a 10 hour window for a delivery of 4 tires. No one showed up. When I called them I was put through to a distribution centre where I was yelled at when I asked for the items to be delivered and the person told me they would send them back if I didn't come and get them. I explained that I did not have a vehicle large enough to transport 4 tires, he told me he didn't care and hung up.

I called Canpar again and explained. They apologised and re-scheduled a delivery and I waited again all that day and nothing was delivered!!!

I tried to escalate to a manager and still no response and still no tires that I paid 1200 dollars for!!!

I would give a 0 if I could. NEVER USE THEM!!!

they are scam! They dont deliver! they dont have support

The customer service she answered the telephone was very Rude and unhelpful and I can't figure out why Tek Savvy use this bad company for delivery
therefore, I will not recommend this stupid company to anyone

Si je pouvais mettre 0 Etoile je l'aurais fait, des gens vulgaire au telephone, n'aide en rien, ne peuvent meme pas me dire ou est mon colis avec un num de shipping.
A FUIR !!!

No delivery, called, told item would be delivered next day. Took day off work to be home. No delivery, called, told item would be delivered next day. Took day off work to be home. No delivery attempt called, told would be delivered following Monday. I cannot take the day off work. They said I can pick up item, but only from 6:30 am to 9:30 am from some warehouse, god only knows where. Cannot do this. They can’t deliver until Friday when I will be home. Who knows if my item will be delivered. At this stage, I have no hope

I was missing parts from an order they rushed them right to me.

When my e-bike vendor told me they had sent my new purchase from BC to Edmonton through Canpar Express, I started to panic and imagined a million and one things that could possibly go wrong with the delivery.
Guess what, they fulfilled the expectations set by their image. They delivered an e-bike worth over $3,000 to a different address 5 mins drive away....Interesting!!!!

Terrible experience, my package arrived in Calgary on March 16th didn’t go out for delivery, on the 17th it was loaded on the wrong truck, on the 18th nothing happened. On the 19th they tell me the driver forgot to take it off the wrong truck. Everyday they make a new mistake and make no reparations for past mistakes. I would never hire this company for a delivery. I wasn’t surprised they have such poor reviews. Here’s hoping my package gets to me one day….

Service absolument inacceptable. Le livreur a indiqué que l’accès à l’adresse était « impossible », alors que la rue était parfaitement dégagée et que, le même jour, Canada Post et Purolator ont livré sans le moindre problème.

Il ne s’agit clairement pas d’un souci d’accès, mais d’un manque de sérieux ou d’effort de la part du chauffeur. Ce type d’excuse est difficilement acceptable quand plusieurs autres transporteurs réussissent à faire leur travail dans les mêmes conditions.

Résultat : livraison retardée sans raison valable, aucune tentative réelle, et un client qui perd son temps.

Si vous cherchez un service fiable, passez votre chemin.

Said my package was out for delivery on a Friday..
then Monday and Tues. I called customer service on Wednesday they were no help whatsoever was told driver was out of hours, then truck broken down. I called a second time Wednesday when the customer service re told me it was ready for pick up at the local warehouse ?? threw me off a little, didn't know I had to go pick it up. So away I went to local warehouse (only 15 min away) to pick it up. Well a whole host of new attitude there. did find a nice lady there in the warehouse who was helpfull. When they came out with the package the box was beat to heck. Nothing missing thank god. would not recommend Canpar courier.

Worst Delivery company start from booking appointment.