Cannon Safe Recenzje 

Just like every other company not being helpful admitting there product malfunction. Very unsatisfied...I'll never buy another cannon product

Gabe was able to help with the issue I was having with my Cannon safe.he stayed on the phone with me to ensure I had access to complete the order of my new keypad.

My experience with Cannon Safe has not went well to do the fact that I purchased a brand new 64 Cannon Highlander for approximately $1,000 at Tractor Supply and the store held it for me for a couple of months until I could pick it up. I watched the store attendant unbox it put it on the forklift and load it onto my trailer. However once I got home and began to set it up I noticed that all of the shelving and the spindles except one for the handle was missing. It's also poor craftsmanship on the inside with gaping holes and cheaply designed materials. The digital keypad was pain in the neck to get the new code setup. It must have taken me about 45 times to get it it's finally set up. I sent in a ticket online when I first got home and realized I had the problem and never heard back from the company so after a few attempts I was able to reach customer service and was told that I was going to be responsible for paying for the parts that were missing and the shipping because it was no longer under warranty. I expressed to them that had not been used or removed from the store until about 2 weeks before I contacted the online service and submitted a ticket. But the agent did not care did not want to hear about it. There was no remorse and he told me to submit the receipt and they would ship the products at my expense!! The only time they have reached out to me is to close my ticket because I contacted Tractor Supply and ask for the receipt that I was never given or the pickup ticket confirmationi. They let me know that Cannon has that information because I purchased brand new from their chain and that I shouldn't have to be submitting anything to them. They also shared with me there have been multiple issues with these safes concerning missing parts faulty keypads and damaged housing. I'm disgusted because I chose this brand over a Winchester that we already own. I believe that good customer service says Cannon should not only ship the missing parts but send someone here to fix the keyboard and the poor craftsmanship or send me a brand new safe and have someone pick this one up and return it. Is a 600-lb safe I cannot return it.

I had to have help from the tech people at Cannon safe after I purchased my 2nd Cannon safe. Unfortunately, I kept the tech on the phone much longer than I expected. The tech was unbelievably patient and courteous with me and he solved the problem that I was having. If I ever need a 3rd safe, it will also be a Cannon!

Used the email service. Customer service responded within a few days. Asked some questions and asked for pictures and copy of the receipt. I sent the requested documents and with in few hours received an email back with a link to order my items and pay the shipping fee. Was very straightforward and flawless. Appreciate the help and service.

The handle on our brand new safe was spinning and would not engage with the spokes. I got a ticket number and sent videos of the problem. The next day I called customer service to see the status of my ticket. Frank found my info, looked at the problem and got it fixed in minutes. SO HAPPY FOR FRANK! HE WAS AWESOME!!

I was happy that I could get a replacment key for my safe.

The process was thorough so that not just anybody could get a key.

I need another key, please send the payment link to me.

I was surprised by how well I was treated while trying to solve a problem with my safe. The staff were very courteous and patient with me. I think they anticipated my questions before I asked and were well versed in solving my problem. They make me proud that I bought a Cannon product. Keep Frank and Lucy on the staff!

I had a problem with my safe's keypad. Numbers 1-6 would not respond. Figured I would have to get a new pad. I ended up with Toni Rodarte on a chat and within minutes, he had the fix. Static build up. He had me clear the the static and keypad works great.

Had some trouble resetting my safe, Gabe help me fix it. Thank you. Very nice and friendly guy. Great service

Customer Representative was very polite, professional Nd knowledgeable. Had my problem solved within a couple minutes. I had been waiting three days!!

Love the customer support! Toni Rodarte was a big help in getting my replacement key!

Used the online chat feature. Toni was very helpful and patient with me (my internet isn’t the best so my answers were on the slow side). I ordered what I needed and if I need more help I’ll contact customer service again.

the gun safe i have was purchased in 2012 and the locking mechanism failed, i called cannon and they walked me through the procedures to try and fix it. it turned out to be a keypad failure; they told me i would have to call secureram ,i called them and they charged me $75.00 for a loaner key pad. i had to send back once the safe was open. i than called cannon back and they wasted my time making me take pictures of the locking device inside the safe, and than say its going to cost me $190.00 for a new lock. it has warranty!! i will never recommend cannon to anyone.

Cannot recommend Cannon Safe, key pad died after a few years, Cannon has been horrible to deal with trying to get a new one. They charged me almost $100 and then sent me the wrong keypad and hardware for my safe and then told me to drill and tap my safe myself to make it work vs getting me a correct replacement keypad. All further correspondence was irrelevant generic instructions that didn't even apply to my issue. A safe is a good investment, just make sure it is with a better company than Cannon.

Toni was super helpful and very professional. Toni was able to help me get my ticket submitted and the process moving forward. Wonderful experience.

Finally got the right guy (Alfredo P.) on the phone!! Had called a few times before and had no luck. This guy definitely not only saved me with my situation but he also kept me from flooding stack on with bad reviews. This guy needs a raise!! Truly saved the day!!

Toni was extremly responsive and helpful - would highly recommend working with Toni.

Gabe was a great help and made things super easy!

Toni Rodarte helped walk me through the complete process from troubleshooting, changing the battery and eventually reprogramming the code on my gun safe.
A very good experience!