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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

Lovely storefront on Etsy with some really creative designs, and the black-light costumes they have looked amazing. We'd strongly recommend, and have both (couple) gotten stuff from them.

Oceniono na 5 z 5

Fast communication and delivery ! Candy Catz always makes me feel like my true self and Fabulous ! Such a fantastic brand ! Love love love !!! If you want to unleash your fabulous side get you somethi... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

I absolutely love this brand, I wear it on stage for my band Edge of Paradise, and the looks are stunning! Very high quality, comfortable and durable, super unique!

Reakcja na opinię

Oceniono na 2 z 5

I ordered product and it arrived just fine but the sizing was off. I asked about returning for another size and instead was offered a couple of discounts, steep discounts, if I kept the products. Si... Zobacz więcej

Reakcja na opinię

Informacje dotyczące firmy

  1. Festiwal

Napisane przez firmę

I'm Melinda and I just graduated Visual Arts and Graphical Design in the Boston University College of Fine Arts. I was born and raised in Brooklyn but I currently live in Europe because...well...love got me here. :)) Designing clothing is still just a hobby for me but I do dream big and I hope that one day I can turn it into а full-time occupation. I source most of my inspiration for "Candy Catz" from nature and from popular culture, as I am truly a huge geek for movies and music. I believe in quality materials that underline the beautiful shapes of the female body but I am also a huge fan of feeling free and comfy, as I am a big dance enthusiast and I put all my creations to the ultimate dancing test! Thanks for visiting my shop! Stay Awesome!


Dane kontaktowe

4,2

Dobra

Wynik TrustScore: 4 na 5

235 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

Odpowiada na 50% z negatywnych recenzji

Zwykle odpowiada w ciągu 1 miesiąca

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 1 z 5

delaying rightful return for wrong item sent!

I wrote to you to say you sent THE WRONG ITEM and received a request for a photo which I sent and then was told to send a second photo (which I sent) because the item I ordered and the one you sent both have cut outs in the back. however it was crystal clear from the first photo that the one I received was sleeveless, backless and frontless and, from the website and my erroneous receipt that the one I ordered was long sleeved and did not have a front cut out . This is some of the worst service I've ever had and I want my money back or the correct item before a halloween party on the 25th of October!

15 października 2024
Opinia niezależna
Logo Candy Catz

Odpowiedź od Candy Catz

Hey there,

Thank you for your review.

We're very sorry you received the wrong item. Please, provide our Customer Care Team with clear photos showing the item you received, and they will be happy to help resolve this for you. We've outlined in our policy that all faulty/wrong item requests must be backed by additional information and photographic evidence. We know it's a hassle but there's just no other way of finding out if the wrong item was sent.

Our Customer Care Team is expecting your next email, so they can assist.

Best,
CandyCatz Team

Oceniono na 5 z 5

For the love of fun!

Been buying their catsuits for a while now and still do not disappoint! Great fabric, amazing prints, easy on-off and well crafted designs.

5 października 2024
Opinia niezależna
Logo Candy Catz

Odpowiedź od Candy Catz

Thank you for your review, RF! It's always a delight to hear our designs live up to your expectations. Thank you for being a loyal customer.

Best,
CandyCatz Team

Oceniono na 1 z 5

Expensive costumes only to never ever…

Expensive costumes only to never ever receive them. Site states 7-10 business days well it's been 19 business days and guess what still nothing! Same happened to my friend. So sick of these scam sites. Hope they enjoy the free money

9 września 2024
Opinia niezależna
Logo Candy Catz

Odpowiedź od Candy Catz

Hey Kelley,

Thank you for your review.

We're very sorry to hear you're not happy with your shopping experience with our store. As we're a 'made to order' business we have a processing time of up to 7 business days before your order can be shipped with your selected shipping service. If you opted for Standard Shipping, that takes another 10 business days which is why it feels like your order is late.

If you no longer need your order, please, contact our Customer Care Team and they will be happy to help you set up a return.

Best,
CandyCatz Team

Oceniono na 1 z 5

This company is totally deceitful

This company is totally deceitful. I read their return policy before ordering an item in two sizes because I did not know which would fit. Each one was $119. Then when it was time to return, they gave me an address in Bulgaria. USPS shipping was goin to be $100.84 and DHL does not ship there. LIARS!!!

1 października 2024
Opinia niezależna
Logo Candy Catz

Odpowiedź od Candy Catz

Hey Cindy,

Thank you for your review.

We're very sorry to hear you feel let down by our return policy. We manufacture and ship all orders from Bulgaria and if you need to return an order, it needs to be sent back here but don't worry - USPS returns normally cost around $30. Please, check with them once again.

Our Customer Care Team will be happy to assist you with your return, just send them an email.

Best,
CandyCatz Team

Oceniono na 1 z 5

Buyer beware

Buyer beware. This company does not take your return request. My bad for not checking but they have no phone number or email address. Only a message board that they do not respond to. Now I’m out $200!

18 września 2024
Opinia niezależna
Logo Candy Catz

Odpowiedź od Candy Catz

Hey Stacey,

Thank you for your review.

We're sorry you couldn't find our email address, it's on our website - meow@candycatz.com. Our Customer Care Team will be happy to help assist with your return.

Best,
CandyCatz Team

Oceniono na 5 z 5

I love the stuff and their…

I love the stuff and their quality…already bought a few times…everything arrived as expected

9 sierpnia 2024
Opinia niezależna
Logo Candy Catz

Odpowiedź od Candy Catz

Thank you, Sebastian! Your review is highly appreciated.

Best,
CandyCatz Team

Oceniono na 1 z 5

Not received the item neither answering…

Not received the item neither answering my email or even Instagram. Ordered two items from them, and never received them, also wrote to them, and no response from them. It has been a month since the order now.

Be careful ordering from there!

26 sierpnia 2024
Opinia niezależna
Logo Candy Catz

Odpowiedź od Candy Catz

Hey Birgit,

Thank you for your review!

We're very sorry to hear you haven't received your order yet. Upon investigating your complaint, we found that the courier did deliver it to a local pick-up point and is awaiting your instructions. We would've been happy to help you get your order, but we have not received any emails from you, we checked several times. Please, contact us at meow@candycatz.com and we will assist further so you can receive the items you ordered.

Best,
CandyCatz Team

Oceniono na 1 z 5

Don’t order if you don’t want to waste your time

Haven’t received my order and it has been 18 days. They aren’t even responding to the messages or emails. Never buying from them again!!

24 września 2024
Opinia niezależna
Logo Candy Catz

Odpowiedź od Candy Catz

Hey Anam, thank you for your review.

Please, check your Spam/Junk folder, we reply to every message within 24 hours. If you haven't received your order our Customer Care Team will be happy to assist file a claim with the courier and find out what happened.

Best,
CandyCatz Team

Oceniono na 5 z 5

The seller went above and beyond to…

The seller went above and beyond to ensure I received my items in time for the Untold festival, keeping me updated on the estimated arrival whenever I asked. The quality was excellent, just as shown in the pictures. My only suggestion would be to add drawstrings to the shorts for a better fit.

6 sierpnia 2024
Opinia niezależna
Logo Candy Catz

Odpowiedź od Candy Catz

Thank you for your review, Nikolay! It was a pleasure to assist you.

Love,
CandyCatz Team

Oceniono na 5 z 5

Hallo und vielen Dank

Hallo und vielen Dank. Ich habe einen Body und einen Overall bestellt. Der Body hat sich gut angefühlt und war gut verarbeitet, hat mir aber nicht gestanden. Ich habe ihn erst etwas zu klein bestellt und dann gleich noch einmal eine Nummer größer. Leider liegen meine persönlichen Maße zwischen M und L, daher passt L besser. Was ich später dann bei der Bestellung des Overalls beachtet habe. Dieser passt gut, bis auf den Kragen am Hals, der ist recht weit. Die Wartezeit bis die Ware jeweils geliefert wurde, lag zwischen ein und zwei Wochen. Für mich akzeptabel. Die Kommunikation war freundlich und professionell. Ich bin zufrieden.

1 września 2024
Opinia niezależna
Logo Candy Catz

Odpowiedź od Candy Catz

Hey Jeannine,

Thank you for your review. It was a pleasure to assist you and we hope to have you back soon!

Best,
CandyCatz Team

Oceniono na 5 z 5

Amazing Product & Amazing Creativity

Candy Catz made me a special order for a Mardi Gras costume, and let me tell you…. It is AMAZING; like a piece of art. Their communication was fabulous, creativity is top notch and the requested colors were on point. They were so easy to work with. I am looking forward to doing business with them in the future and highly suggest having them create a one of a kind product just for you. I cannot recommend them enough! One very happy customer.

17 września 2024
Opinia niezależna
Logo Candy Catz

Odpowiedź od Candy Catz

Laura, your positive review brightened our day! We’re so grateful for your continued support. As a valued customer, we’ll always go the extra mile for you. See you next time!

Love,
CandyCatz Team

Oceniono na 5 z 5

great quality and wonderful service

great quality and wonderful service. I do not understand why there are bad reviews.

21 września 2024
Opinia niezależna
Logo Candy Catz

Odpowiedź od Candy Catz

Thank you for your review and for sharing your experience. We really appreciate it!

Best,
CandyCatz Team

Oceniono na 5 z 5

Simply amazing 😍

I can’t understand the bad reviews on here at all. The quality of the products is amazing, true to size and it looks just as pretty as in all of the pictures! The customer service is absolutely amazing. Very eager to help, very friendly and very quick to reply. Even though my outfit was made to order it arrived in less than two weeks after ordering it. I am can really recommend candy catz and I am looking forward to the next outfits I’m going to order 😍

21 września 2024
Opinia niezależna
Logo Candy Catz

Odpowiedź od Candy Catz

Thank you so much for the fantastic review, Tatiana. We really appreciate sharing your experience and we hope to have you back soon!

Love,
CandyCatz Team

Oceniono na 5 z 5

Great quality, love my pieces from Candy Catz!

I bought a dress and a 2 piece outfit from Candy Catz and love them both.Great quality, incredibly flattering, exactly as pictured and I got a lot of compliments. I also got my husband a shirt and shorts set, which he loved.

I’ll be ordering from them again!!

10 sierpnia 2024
Opinia niezależna
Logo Candy Catz

Odpowiedź od Candy Catz

Thanks, Alex! Your review made our day and we love that you found something in our store for your significant other too. Hope to have you both back soon!

Love,
CandyCatz Team

Oceniono na 5 z 5

Excellent quality body suits !!

Excellent quality body suits !!!
I totally recommend this product !
I love buying from this store ! And the customer service is wonderful and always reliable ! I was also surprised on how fast the shipping was delivered ! This is my fourth year ordering from this store ! Thank you again. !

12 września 2024
Opinia niezależna
Logo Candy Catz

Odpowiedź od Candy Catz

Thank you, Yevgeniya, for your glowing review! We’re thrilled to know you enjoyed shopping with us. If there’s ever anything else we can do for you, don’t hesitate to reach out. We look forward to seeing you again soon!

Love,
CandyCatz Team

Oceniono na 5 z 5

I ordered the UV reflective costume and…

I ordered the UV reflective costume and it was a great experience. The owner was very responsive in helping select the correct size, the item arrived very quickly, and fits perfectly!

4 września 2024
Opinia niezależna
Logo Candy Catz

Odpowiedź od Candy Catz

Hey JJ,

Thanks for your fab review! It's always a pleasure to assist you and we're always here for you if you need anything.

Best,
CandyCatz Team

Oceniono na 5 z 5

Love it…

Great fit,everything like the description.
I am really happy with all of my products. And the prints are awsome.
Fast delivery and great costumer Service.
My all time favorite Shop.

2 września 2024
Opinia niezależna
Logo Candy Catz

Odpowiedź od Candy Catz

Hey Melanie,

Thanks you for your review!

We’re thrilled that you enjoyed shopping in our store. Your support keeps us motivated to keep innovating. Hope to have you back soon!

Best,
CandyCatz Team

Oceniono na 5 z 5

Super Festival Outfit

Super Festival Outfit. Really good quality and fast shipping. thank you!

15 sierpnia 2024
Opinia niezależna
Logo Candy Catz

Odpowiedź od Candy Catz

Thanks, Josephine! It's a delight to read your fab review.

Best,
CandyCatz Team

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