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CallingCards.com Recenzje 210

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Wynik TrustScore: 4.5 na 5

4,4

Dostawca usług telekomunikacyjnych
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Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej

Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej

Zobacz, co mówią recenzenci

Oceniono na 4 z 5

Generally very smooth experience. You set up auto charge. When needed your card is charged & you continue using the service. Sometimes putting in codes etc throws me off bcuz of the inconvenience but... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

I've had them for years. They are a great resource. Great prices. Never had problems with call quality to Europe. The app allows you to have caller ID, which is not available if you call from your lan... Zobacz więcej

Oceniono na 5 z 5

They always answer quickly and deal with any problems in a timely manner, and help me navigate the website. HOWEVER, the company keeps 'losing' my credit card info so calling card does not recharg... Zobacz więcej

Oceniono na 5 z 5

I've been using CallingCards.com for at least 15 years. I've never had a problem, the rates are very good, and the process of making a call is simple and straightforward. We use CC because I have re... Zobacz więcej

Informacje dotyczące firmy

  1. Dostawca usług telekomunikacyjnych

O CallingCards.com

Napisane przez firmę

CallingCards.com is an international telecommunications website dedicated to immigrants all over the world who need to call home. Our mission is to bring you and your family and friends closer together, no matter the distance that separates you, by offering the lowest rates on your international calls.

For more info, visit the website:

International calls at the best rates

Napisane przez firmę

Get the rates that suite you best for occasional or frequent calling.
Pay only for the minutes you use. No hidden charges or other fees.

International calls at the best rates

No hidden fees | Choose your calling rates

  • Pay only for the minutes you use. No hidden charges or other fees.
  • Get the rates that suite you best for occasional or frequent calling.
  • $5 Minimum amount
  • Apps available

Dane kontaktowe

4,4

Doskonała

Wynik TrustScore: 4.5 na 5

210 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

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Oceniono na 1 z 5

Money from my account were gone.

I used to be their customer since 2008, I believe. Everything was fine until they changed ownership. I don't use the Card often, last time I put money on my calling card in March 2022. In April 2022 I got email explaining about the changes, it also said:" Any services purchased before April 12, 2022 will continue to be available using the old PIN and access number provided to you via email at the time of the original purchase." Ok, I have nothing to worry about, right? Wrong!
Few days ago, I tried to use my Calling Card and wasn't able to. I logged into my account and found out I got no money!
I called Customer Service, Representative told me that because of the new ownership, old owners were supposed to email everyone and we, the Customers, had to claim a refund. Because I didn't claim my refund, my money is gone. I was in total shock. The only e-mail I got was telling me not to worry and keep using my card as always. By the way, the same message is on their website when I log in into my account.
I tried to explain to Customer Service Representative (CSR) that I didn't get anything about refunds etc. He sounded bored and wasn't interested. I told him it doesn't make any sense, and I'll take my business somewhere else, he said something like "it's fine".
I tried to contact Customer Service by e-mail but got ignored again.
Here are my questions:
- why the email from April 2022 (yes, I still keep it in my files, as everything related to my Calling Cards account), says: "Any services purchased before April 12, 2022 will continue to be available using the old PIN and access number provided to you via email at the time of the original purchase", the same message is on my Account when I log in, but my money is gone according to CSR?!
- if the Company changed hands, money on the account should stay, it's like having money on my bank account. Why my account is empty?
- why the new owners have such a lousy Customer Service? If you run business in US, please, make sure your standards are based on US standards. CSR didn't handle the situation well, maybe they don't train them well overseas or maybe he just doesn't care.
Long story short, I think they should return the money they took from my account, otherwise I will consider them a fraud, and I will share my story, so people will not have business with them.

ADDED AFTER REPLY FROM CALLINGCARDS.

-In the original email I received from CallingCards in April 2022 nothing said about "transition period", it stated clear that I can continue to use my card as usual.
- My old account is still available through your new platform, but the message is still the same: "Any services purchased before April 12, 2022, will continue to be available using the old PIN and access number provided to you via email at the time of the original purchase."
There is NOTHING about time frames or refunds required. I still keep on file all emails related to CallingCards, it would be strange for me to miss one related to refunds, IF there was one. Especially about the refund and the deadline.
With previous provider I used to move some money to my Account, and it lasted me for years because I used the card only few times a year. When you put money on a card it should NOT be a "limit of validity" because it equals having money on a bank card. Of course, only if you deal with an honest provider.
-Regarding "clear communication on your end". I got a call from your Customer Service last weekend, which was a Holiday weekend, after 3 PM on Saturday afternoon. I was traveling that day and was not able to take a phone call. Beatrice, the Representative, left a Voicemail, but, unfortunately, it's not possible to understand what she said.
- I have been a customer probably since 2007 or 2008. Never had a problem. Until now. You can find all kind of excuses to justify your position, but nothing changes the fact that my money was gone after the change of ownership. What does it say about your Company?

25 marca 2024
Opinia niezależna
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Odpowiedź od CallingCards.com

Hi Inga! Thank you for taking the time to share your concerns with us. As you mentioned, the transition period allowed for the use of credits acquired prior to the switch with the old provider, while new purchases were managed through our platform.

However, most credit products have a limit on their validity, and so does the timeframe for refunds. While we cannot comment on notices sent by the old provider, we understand the importance of clear communication from our end. We can also assure you that our agents undergo continuous training, in order to provide the best assistance for our customers.

Our Support Team will be in touch so we can find the best solution for you. For any questions, they are available 24/7!

Oceniono na 5 z 5

Best prices for calling Germany from…

Best prices for calling Germany from the US. I use the pinless dialing and save a bunch of phone numbers to make it easy for my family to call relatives in Germany. They just save the number in their contacts. Love it.

3 lutego 2024
Oceniono na 3 z 5

I would like to be able to speak to a…

I would like to be able to speak to a representative need to have a customer service number with a live person who speaks English as a first language

15 września 2023
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Odpowiedź od CallingCards.com

Hi Sherran,

Please call us at: +1 (866) 722 1588, we're available 24/7.
I am sure our agents will be able to assist you with any question you may have.

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