Worst customer support ever! They police around for nothing as if they are NASA or something. Im a "PAYING CUSTOMER" trying to pay from my card and got rejected because my current address is not match... Zobacz więcej
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Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
I thank you very much for your assistance, we are always available, and we always help customers to avoid losing their information. I want to spend more than 1 year with you and I have no regrets at a... Zobacz więcej
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Following my automatic transfer from Vyke to Call.com, I experienced a total loss of audio services. Despite sending multiple emails, I received no response from customer support. I continued to make... Zobacz więcej
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I don't understand if they have bots replying or humans but it is just superb customer support that happens in minutes. Never seen customer service like this with other large platforms and marketplace... Zobacz więcej
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Informacje dotyczące firmy
Napisane przez firmę
Your Second Number in an app. A real phone number you can use on any device. No SIM cards, no extra phones. Free video calls and chat included. For personal or business use. https://call.com/about/
Dane kontaktowe
Francja
- call.com
3,0
Średnia
27 recenzji
Odpowiada na 100% z negatywnych recenzji
Zazwyczaj odpowiada w ciągu 24 godzin
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Inni użytkownicy przeglądali również
Unacceptable service – charged for non-functional account
Following my automatic transfer from Vyke to Call.com, I experienced a total loss of audio services. Despite sending multiple emails, I received no response from customer support. I continued to make payments solely to avoid losing my phone number. Eventually, when the number renewal was due, I decided to stop paying for a non-functional service. Unfortunately, funds remained in my account, and my email request for a refund went unanswered. I later discovered that my country is no longer supported by their service area. Consequently, they should have restricted payment access. Instead, they continued to collect charges without any notification, knowing entirely that I could not use the service. This practice is completely unacceptable and deceptive
1 maja 2026
Opinia niezależna
Odpowiedź od Call.com Telecom Ltd
Hi Adam Kowalski,
We are sorry to hear about your experience. After receiving your feedback, we reviewed the email history associated with your account and found an email you sent approximately one year ago while using Vyke services. However, it is possible that a different email address was used, which may be why we are unable to locate the specific ticket in our system at this time.
Please note that our Customer Service Team responds effectively to all emails sent to support@call.com, and you can also reach us directly by tapping the "Contact Support" button within the Call.com app.
We would also like to clarify that no recurring charges are applied unless you choose to enable recurring card payments, so we couldn't have collected charges, especially if you made an in-app payment with Google Pay or Apple Pay.
We would appreciate it if you could contact us at support@call.com and provide the ticket number you are referring to. Our team will review your account and assist you as quickly as possible.
WORST CUSTOMER SUPPORT EVER!
Worst customer support ever! They police around for nothing as if they are NASA or something. Im a "PAYING CUSTOMER" trying to pay from my card and got rejected because my current address is not matching with the address on my card (seriously?) later, demanding the LLC of my company. Even after providing that, im being "ORDERED" to use a card where my card address is same as my LLC (wtf) who are you to decide what should be my address on the card? you don't want business we'll go with others.
21 maja 2026
Opinia niezależna
Odpowiedź od Call.com Telecom Ltd
Hi Farouk,
We are sorry to hear about your experience. However, after reviewing both the conversation with our Customer Service Team and your account activity, we can see that your initial payment attempt was made using a USA address, which does not appear to match your residency details. You were kindly asked to provide your LLC certificate for address verification in order to proceed with payments using a US address.
However, the payment was later made using information that did not match your registered US company details. As a telecommunications provider, we are required to comply with regulatory requirements, and all users are expected to follow our Terms and verification procedures.
App needs to be clear about cold calling bans
Bought a US number, got my account banned after a few hours. Company doesn't explicitly communicate with users the rules of calling multiple businesses. Lost my money.
12 maja 2026
Opinia niezależna
Odpowiedź od Call.com Telecom Ltd
Hi John Kenji,
We’re sorry to hear this was your experience. We understand how disappointing it is when a service doesn’t work as expected.
To clarify, our platform does not support cold calling. These policies are included in our Terms & Conditions, and accounts may be put on hold when certain activity patterns are detected.
Please feel free to contact our support team directly at support@call.com - we’d be glad to take another look at your case and assist where possible.
Please Never use this App
I swear, this app is absolute rubbish. I just made 30 calls to pitch my service, and they banned my number claiming I was spamming. You can’t even make 30 calls on their $15 package it is a total waste of money. When I tried to contact support, they demanded a registered LLC in the USA, even though I am not from the US. On top of that, my identity verification keeps getting rejected. They keep telling me to upload original documents, but my documents are 100% real and the photos were taken with a clear camera in broad daylight. Please, I am warning everyone: do not ever use this app. It is a total scam—save your money!
9 maja 2026
Opinia niezależna
Odpowiedź od Call.com Telecom Ltd
Hi Zoaib,
We’re sorry to hear about your experience and understand your frustration. However, we would like to clarify a few important points regarding your review.
Our service is legitimate, and accounts are not terminated without reason. Your account was more likely flagged by our automated monitoring systems due to unusual calling activity directed toward US numbers, which matched patterns commonly associated with cold calling or spam-related activity. As a regulated telecommunication provider, we are required to investigate such activity and ensure compliance with applicable telecom regulations and anti-spam policies.
For this reason, additional verification documents were requested. Identity verification is handled securely through our trusted KYC partner, ComplyCube, which reviews submitted documents according to strict compliance standards. Requests for supporting business documentation may also be required in certain cases involving high-risk traffic patterns or regulatory obligations.
We understand that verification processes can sometimes feel inconvenient, especially for international users, but these measures are necessary due to the regulations.
typical scam
typical scam! They clearly say on their webiste that you need to add credit for outgoing calls and SMS. When you aim to buy, you see the information that you need to have credit for inbound calls, and this information is contradicting with what is on the other page and made to fool you to buy rhe service and realize later you have to pay!
4 maja 2026
Opinia niezależna
Odpowiedź od Call.com Telecom Ltd
Hi Amir Solist, thank you for your feedback. We’re sorry to hear that your experience caused frustration, and we’d like to clarify a few important points.
Our pricing structure is designed to be transparent. There is no charge for incoming calls to Call.com numbers apart from USA and Canadian numbers.
Before completing a purchase, users are clearly notified within the app about any applicable charges, including the requirement for credit for incoming calls to certain numbers. This information is presented to ensure customers can make an informed decision prior to confirming their purchase.
I thank you very much for your…
I thank you very much for your assistance, we are always available, and we always help customers to avoid losing their information. I want to spend more than 1 year with you and I have no regrets at all.
30 kwietnia 2026
Odpowiedź od Call.com Telecom Ltd
Dear Ralph Stanley Julmiste,
Thank you so much for your kind words and continued trust! We truly appreciate your loyalty over the years. It means a lot to know that our availability and support have made a positive difference in your experience. We’re always here for you!
Odpowiedź od Call.com Telecom Ltd
Dear Muhammad Dawer,
Thank you so much for your incredible 5-star rating! We’re delighted to hear that you had a great experience with our customer support. We put a lot of effort into making sure every customer feels valued, and it means a lot to us that you took the time to share this feedback.
Your trust and support mean the world to us. Thank you again for choosing us!
I don't understand if they have bots…
I don't understand if they have bots replying or humans but it is just superb customer support that happens in minutes. Never seen customer service like this with other large platforms and marketplaces. This is ublievable.
17 kwietnia 2026
Odpowiedź od Call.com Telecom Ltd
Dear Sunny Ali,
Thank you so much for your fantastic review! We are absolutely thrilled to hear that you had such a great experience with our customer support team. We truly value our customers and always strive to provide quick and personal assistance.
Just to reassure you, all of our responses come directly from our team – no bots here! We believe in human connection and want to ensure every interaction is as helpful and genuine as possible. Your feedback means a lot to us, and we’re so glad we could exceed your expectations.
Thanks again for taking the time to share your thoughts!
Satisfied 🙂
30 kwietnia 2025
Odpowiedź od Call.com Telecom Ltd
Dear Wahid Ahmad Samady,
Thank you so much for your wonderful review! We’re delighted to hear that you’re satisfied with our service. We truly appreciate you taking the time to share your experience. Your feedback means a lot to our team!
Great Support and Quick Service
I had a great experience with Call.com. My Vyke account transfer was completed smoothly, and the OTP issue was resolved quickly. The support team was very helpful and responsive. Highly recommended!
1 kwietnia 2026
Odpowiedź od Call.com Telecom Ltd
Dear Mohammad Arshad,
Thank you for your valuable feedback and for sharing your experience!
It’s great to hear that your account transfer went smoothly and the OTP issue was handled quickly. Your feedback means a lot to us, and we’re grateful for your recommendation!
overall best service
overall best service. I'm using this service for 3 years. Also have good customer support.
26 marca 2026
Odpowiedź od Call.com Telecom Ltd
Dear Harith Gallage,
Thank you so much for your kind words and for taking the time to share your experience with us!
We truly appreciate your trust and loyalty over the past 3 years—it means a lot to our team. We're glad to hear that you've consistently had a great experience and that our customer support has been helpful along the way.
Thanks again for your support and for leaving this review—we’re always here for you!
Odpowiedź od Call.com Telecom Ltd
Dear Adrien Mampuya,
Thank you so much for your wonderful 5-star review! We’re thrilled to hear that you had a great experience with our team support.
Your feedback motivates our entire team to keep raising the bar and delivering the best possible service.
If you ever need anything in the future, we’ll be more than happy to assist you.
Thanks again for taking the time to share your experience!
Shitty app and service
Renewed my number for an year. After a few days went to login and was unable. Contacted support they claimed a refund request was made. Lost both my number and money.
27 lutego 2026
Opinia niezależna
Odpowiedź od Call.com Telecom Ltd
Hi Math Tank,
We’re really sorry to hear about your experience, and we completely understand how frustrating this situation can be. After reviewing your conversation with our Customer Service Team, we see that a refund for the U.S. number renewal was processed through Google Play, which led to the number being removed from your account.
To help clarify, the team also shared screenshots from the Google Play Dashboard confirming the refund date. We also wanted to mention that a Customer Service Representative reached out to you by email four days ago with an option to restore the number.
Odpowiedź od Call.com Telecom Ltd
Dear Zakaria Barmaki,
Thanks so much for the great review and 5-star rating! We’re really glad to hear you had a fast and smooth experience. It really means a lot to us that you took the time to share your feedback—your support is greatly appreciated.
it says "fetch credit product error"…
it says "fetch credit product error" when I try to add credit on any device. Now I'm stuck.
11 marca 2026
Opinia niezależna
Odpowiedź od Call.com Telecom Ltd
Hi Mike. Did you try to reach us at support@call.com? We are very responsive and take immediate action on any issues reported to us
I have tried multiple times to renew my…
I have tried multiple times to renew my account, but it has not been successful. Previously, it was working perfectly fine before the merged of VYKE. I even recommended your service to some of my friends.
Unfortunately, my main number expired and I lost access to it. This number is registered on multiple platforms, so it is very important for me to recover and renew it.
I have tried contacting support several times, but I have not received any response to my queries.
Please assist me in resolving this issue as soon as possible.
28 stycznia 2026
Opinia niezależna
Odpowiedź od Call.com Telecom Ltd
Hi. Without your name or any reference, it is not possible to help you. Could you update your review with at least your name? An email to support@call.com is usually responded to within hours
This is a trash app
This is a trash app, use only if you want to waste your hard earned money.
23 lutego 2026
Opinia niezależna
Odpowiedź od Call.com Telecom Ltd
We appreciate any constructive feedback. So if you have something to say, feel free to express any details. If you you are a real user with a problem, we are more than happy to listen to you. Write to us at support@call.com
My Experience With Call.com has been F Horible…
My Experience With Call.com has been horrible.. I cant Recommend to any User especially Africans. They stereotype a lot, rude customer support. Bought a number then tried to renew countless times until the number expired, only to find out they required KYc. After Uploading the KYC document, they claimed it was altered.. An Original Document altered! later on claimed they could not verify since its not clear. Very Anyhow People.... Bycot at all Cost. You will end up Loosing Clients and contacts!
14 stycznia 2026
Opinia niezależna
Odpowiedź od Call.com Telecom Ltd
Dear Raymond. Our support staff take care to handle all users politely. You were asked to complete KYC due to incomplete payment information(not complete address). The image you uploaded was not recognizable. I suggest you reach out to support@call.com in order to resolve this.
Great concept and app
The service is really good and the app works perfectly. I'm able to have a second number without having to buy a mobile plan. I use it to make calls and send SMS without any issue. 100% would recommend!
12 grudnia 2025
Opinia niezależna
Odpowiedź od Call.com Telecom Ltd
Thank you so much! We work hard to improve and expand the features to make users happy to stay with us
I’ve had a very disappointing…
I’ve had a very disappointing experience with Calldotcom/Vyke. My number isn’t being renewed and my account balance is not being updated, even though I’ve already tried multiple international and local cards. Instead of actually resolving the issue, they keep sending the same automated response every time.
It’s extremely frustrating because there is no real customer support, no proper troubleshooting, and no willingness to fix the problem. I’ve been left without service and without any helpful guidance.
I hope they improve their customer support and actually assist users instead of relying on automated replies.
26 listopada 2025
Opinia niezależna
Odpowiedź od Call.com Telecom Ltd
Hi Ameer
You tried multiple times to use an address for the credit card transaction that we could not accept due to the regulations. In such cases, our response be the same each time. From our support system, I can see that this was resolved, and your number was in the end renewed. I hope this cleared things up for you. And if not, please email support@call.com
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
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