Loftie Recenzje 

Customer service was very fast. Initially it's an AI bot that responds to my ticket but it's quickly passed off to a human once it cannot resolve my issue.

Two things are always important to me in a product; first is the quality of the product. The design, materials, functionality, simplicity to use, and does it actually work? Second is the service that the company offers for the product it built and sold. I know AI is getting better and better (and I have been surprised at times how good it has gotten) but service has for me to do with standing behind what I bought and being eager to help me learn how to use it. Also, if I am having trouble figuring it out someone is reasonably easy to get in touch with and helps me. I am a long long long time user of the Loftie Clock. My family and friends when I first got it reacted with; “don’t you have an iPhone?” “Why would you spend your hard earned money on an………. Alarm……. Clock??” 🤣🤣🤣🤣 Back to first getting one. I don’t remember exact details, but I get into bed, I’m really tired, and something needs to update before it can continue to work. First thought? I’m too tired for this, where’s my phone? As I said I don’t remember exact details but Loftie must have known this exact thing was going to happen to enough of their customers that they did something in the app that when I opened it it sort of fixed itself and in no time it worked again and has kept on working since. I have since gone on and bought the Loftie Lamp!

Beautiful products, quick response and great service!

I really like the Loftie clock and was super bummed when mine started to have issues. The support team was easy to work with and very helpful in troubleshooting the issues and ultimately getting me set up with a replacement product.

Customer service was responsive and very helpful with troubleshooting.

The service was excellent from the team and they were extremely helpful. They kept me updated with the issue I had and it didn’t take long for the issue to be resolved.

Overall I am very happy and satisfied with Loftie 👍

I experienced excellent service from the Loftie team. My correspondence was attended to within minutes and resolved to my complete satisfaction the same day. A very professional and attentive company

Amazing attention, responsiveness, kindness, and competence!

They were incredibly easy to deal with and very timely in their response to my issue. I really appreciate that they cared as much as they showed. Thank you!

Very good customer service and super responsive

I received excellent support from Loftie when I experienced a problem. Luckily for me, Nikki was on hand to guide me through several steps to try to resolve the problem, keeping me informed of progress and when we exhausted our attempts to fix the problem I was offered a replacement which I am very happy to receive. Thank you

I emailed Loftie with a query and received an almost instant reply. The team were incredibly helpful.

First off, I LOVE my Loftie clock! I bought 2 more for my son and daughter each of whom love them just as much as me. Fantastic quality, variety of sounds to fall asleep to, wake-up to, etc. I had initially signed up for their Loftie Rest feature but found that I wasn't using it at all. I tried to cancel the subscription through the app but kept getting an error message. I hit Contact Us in the app and sent an email requesting to cancel. I received a response within 10 minutes with clear, helpful instructions to locate my order # which they needed to cancel Loftie Rest for me. Super easy, super fast. Top-notch customer service!

The customer service team were quick and responsive when I had an issue. Love the clock and how it’s helped reduce screen time and dependence on my phone for alarms!

After initial setup problems the customer services team Nikki was quick to respond and after setting up successfully I am thoroughly enjoying my Loftie clock. Really good selection of sounds to soothe you to sleep. I’m really happy with my clock. Thank you.

My whole experience with Logitech has been great. Great product. Best alarm clock ever! And when I switched my internet provider and was having a hard time setting up my Loftie again, their customer service was amazing!

Getting started with Lofty may require a bit of patience at first, but the experience is very well supported. What truly stands out is the customer service — the team is incredibly friendly, highly responsive, and clearly committed to helping you every step of the way.

They reply quickly and make the entire process feel smooth and manageable. I genuinely enjoy using Lofty every day and can confidently recommend the alarm clock.

A thoughtfully designed, innovative product backed by a dedicated and supportive team

Set is too finicky and time consuming for a 150$ + device

I had issues with a Loftie clock that I purchased. I reached out to support and they answered almost immediately. They helped review all of the troubleshooting procedures and after realizing they could not help me remotely, they offered to send out a replacement. They also included a shipping label to return my current device. Everyone I spoke with was pleasant and so helpful.