I initially had some trouble setting up my Loftie clock. However, I had barely hit SEND on my mail to their support team before I got a reply. They quickly got around to helping me, finding and resolv... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
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I had a great Loftie clock working just fine for three years, when it just mysteriously died on me. Email support was very prompt, they suggested several methods of hard reset. When the resets didn't... Zobacz więcej
Reakcja na opinię
This review is based on set-up of the Loftie alarm clock. So far, I expect the actual use of it to be ok. Set-up was not ok. It took an email to customer service (which was returned quickly) to find-o... Zobacz więcej
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What a breath of fresh air to this to purchase from a company with such amazing customer service. I bought a clock as a gift for my best friend, who has wanted one for ages. Unfortunately, the colour... Zobacz więcej
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Informacje dotyczące firmy
- Sklep z wyposażeniem domowym
- również w kategorii:
- Sklep z oświetleniem
Dane kontaktowe
Stany Zjednoczone
- byloftie.com
4,5
Doskonała
255 recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Odpowiada na 96% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 miesiąca
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Inni użytkownicy przeglądali również
The very best service
The very best service. Friendly, to the point and always looking for the best solution. I love good customer service.
The product itself looks amazing. Still need to figure out the sounds, the unwind routine and stuff, but already love my Loftie-clock. The design is fantastic, sound is good, and light you can adjust easely with the strength you wish for.
Already love my Loftie and look forward to go to bed every night
28 maja 2026
Opinia niezależna
Odpowiedź od Loftie
So glad you found our service friendly and solution-focused — that's exactly what we aim for. Sounds like you're just getting started with the clock, which is the best part. Enjoy discovering all of it, Richard.
Customer service responds quickly and…
Customer service responds quickly and look at all options to find a solution to any issue that arises.
Highly recommend Loftie and its products - you’ll always have someone to help.
26 maja 2026
Opinia niezależna
Odpowiedź od Loftie
So glad our team could come through for you, Lauren. "Looking at all options" is exactly the energy we try to bring to every issue.
The best in customer service!
I contacted customer support late at night, well after "business" hours, and received an immediate response. My issue was handled swiftly and with professionalism. I love my Loftie clock, I just didn't need the Loftie Rest subscription.
27 maja 2026
Opinia niezależna
Odpowiedź od Loftie
So glad the team could be there for you even late at night — that's exactly the kind of support we want to offer. Happy your clock issue got sorted out quickly, Kat.
Great customer service
Great customer service. Fast response, keen to understand and solve the issue, and a satisfying solution was found all within 24 hours.
27 maja 2026
Opinia niezależna
Odpowiedź od Loftie
So glad to hear the whole thing — from first contact to solution — came together so quickly. That kind of turnaround is exactly what we aim for, Emily. Thanks for taking the time to share your experience!
I really appreciate how willing Joymeah…
I really appreciate how willing Joymeah was to help me fix the issue I was having. It is refreshing to experience customer service as it should be! Thank you!
26 maja 2026
Opinia niezależna
Odpowiedź od Loftie
Really appreciate you sharing this. Joymeah is fantastic at jumping right in to help solve problems, and it sounds like she did exactly that for you. That's the kind of support experience we always want our customers to have!
Joymaeh was great
Joymaeh was great. I had a problem with my order being delivered and she resolved it quickly and with kindness!
26 maja 2026
Opinia niezależna
Odpowiedź od Loftie
So glad Joymaeh could resolve your delivery issue quickly and with kindness! That's exactly the kind of support experience we want everyone to have.
They were quick to respond and thorough…
They were quick to respond and thorough with their instructions. I felt that they asked the right questions in order to understand my issue and were patient with me as I tried their advice.
24 maja 2026
Opinia niezależna
Odpowiedź od Loftie
Hi Katy! Really appreciate you sharing this. So glad our team could be patient while you worked through the troubleshooting steps - asking the right questions upfront definitely helps us get to the solution faster.
A+ Customer Support
Customer support was responsive and incredibly helpful. It felt like I was speaking with a human and even though there was some back and forth with troubleshooting the responses and follow ups were super timely. It was a really great customer service experience. Shout out Grace and Carolina.
25 maja 2026
Opinia niezależna
Odpowiedź od Loftie
Hey Mark! Love hearing that Grace and Carolina could help you through the troubleshooting with such timely responses. We're lucky to have them on the team, and it sounds like they made what could've been a frustrating process pretty smooth for you.
Great service!
21 maja 2026
Opinia niezależna
Odpowiedź od Loftie
Hey Rebecca! So glad our team could take care of you. We appreciate you taking the time to share this!
The service provided from day one was…
The service provided from day one was quick and professional. I have never experienced such a quick reply from any customer service in decades. The instructions were clear and even when I was transferred to another person, no need to start all over again. And, most of all we found a great solution. Thank you Loftie Team!!
20 maja 2026
Opinia niezależna
Odpowiedź od Loftie
Hi Roland! Really appreciate you sharing this. It's great to hear our team could provide those quick replies and clear instructions without making you repeat everything when transferred. Finding a great solution together is exactly what we're going for.
This customer service was amazing
This customer service was amazing. Very quick to respond and helpful to exactly what I needed. I appreciated their response and recommended this company.
20 maja 2026
Opinia niezależna
Odpowiedź od Loftie
Hey Zana! Really appreciate you sharing this. So glad our team could respond quickly and get you exactly what you needed. That's what we're all about!
Odpowiedź od Loftie
So glad our team could jump in with a quick solution for you, Caroline. That swift, empathetic support is exactly what we're going for.
I bought my children a loftie each for…
I bought my children a loftie each for their bedrooms. The dim red night light is perfect and hard to find elsewhere (UK). I love that the app is not needed to control all aspects of the device. My children love their Lofties and even took them on holiday. I have been very happy with the customer service too.
18 maja 2026
Opinia niezależna
Odpowiedź od Loftie
Hi Sarah-Jayne! So glad the dim red night light is working perfectly for your children's bedrooms. Love that they even brought their Lofties on holiday - that's exactly the kind of thing we hope to hear. Really appreciate you taking the time to share this.
Awful
Awful. Was really looking forward to using this. Have had it 6 months and tried to set it up about 50 times. Waste of time.
15 maja 2026
Opinia niezależna
Odpowiedź od Loftie
Hi James, we're so sorry to hear about the ongoing setup difficulties you've experienced with your Loftie. This is definitely not the experience we want for our customers. Please reach out to us at hello@byloftie.com so our support team can help get this resolved for you right away.
My honest thoughts on the alarm clock
My honest thoughts on the alarm clock. Absolute codswallop of a product. Constantly updating, connecting and rarely ever working. I still can't work out why the product is so complicated to operate when it's, essentially, a two tone alarm clock with light. Avoid.
8 maja 2026
Opinia niezależna
Odpowiedź od Loftie
Hi William, we're sorry to hear about the connectivity and usability issues you've experienced with your Loftie. This clearly isn't the experience we want for our customers. Please reach out to us at hello@byloftie.com so our support team can help troubleshoot these problems and make this right for you.
Issues With Loftie Subscription Charges
I bought the company’s clock as a Christmas present for my son in December 2025. A subscription was added at checkout which I didn’t see and wasn’t aware of. This feels extremely fraudulent to me. Why should I have to pay attention to something that isn’t necessary. If the subscription is “optional” as I was told by email, then why add it to the cart in the first place? Let me choose to add a subscription, don’t add it to my cart automatically. The company is refusing to refund the subscription cost. I found the customer service to be AI generated and patronizing. It was a response generated purely to say “sorry, we canceled the subscription, have a nice day”. Nothing else we can do for you. That is not a solution. I want a live customer service representative to respond to my issues.
Update: Once I responded by email that I would write a review on Trust Pilot, Google and anywhere else, suddenly all of the charges were refunded. As such, I will upgrade my rating to 3 stars from 1 star, but, I shouldn’t have to mention writing a bad review for them to take the correct action. Fix this issue on your website.
9 grudnia 2025
Opinia niezależna
Odpowiedź od Loftie
We sincerely apologize for the confusion with the subscription during checkout and understand your frustration with this experience. We're grateful you reached out about this issue and are glad we could resolve the charges. Please contact us at hello@byloftie.com if you need any further assistance.
The customer support I received was… Absolutely Amazing
The customer support I received was phenomenal; Joymaeh promptly explained my options and quickly resolved the issue with my order. Everything was resolved within one day as well.
11 maja 2026
Opinia niezależna
Odpowiedź od Loftie
Hey Srivarenya! Love that Joymaeh could explain your options and get everything sorted in just one day. Quick resolution is what we're all about, so really glad we hit the mark for you.
The support people responded very quickly
The support people responded very quickly to my questions, even though it was weekend. They had multiple follow-ups just to make sure things were working correctly. Really superior customer service!
On the other hand, all of the manuals and FAQs that I saw assumed you could get to the setting menu, but never explained specifically how to get to the setting menu (at least not that I saw). The support folks explained it perfectly.
9 maja 2026
Opinia niezależna
Odpowiedź od Loftie
Really appreciate you sharing this! Love that our team could jump in quickly even on the weekend and follow up to make sure everything was working correctly. We'll definitely take your feedback about the settings menu instructions to heart — sounds like we need to make that clearer in our manuals.
Rocky start but happy ending
After a rocky start of not being able to reach anyone at Loftie, the issue was settled efficiently and quickly once I made contact with a person. They were very understanding and helpful. Now everyone is happy.
7 maja 2026
Opinia niezależna
Odpowiedź od Loftie
Hi Alana, glad to hear the team could turn things around once you got through to someone! Really appreciate you sticking with us through that rocky start, and it's great that everything worked out in the end.
Professional and warm customer service
The customer service replied quickly, providing useful support. They addressed my inquiry very professionally, giving practical information and taking care of the issue.
Highly satisfied with the process.
1 maja 2026
Opinia niezależna
Odpowiedź od Loftie
Hey Alfonso! Really appreciate you taking the time to share this. So glad our team could address your inquiry professionally and get you the practical information you needed. Quick, helpful support is exactly what we're going for.
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
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