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Totally rubbish extremely hard to cancel this services they were charging me for one entire year after many attempts of cancellations 1/10

Extremely bad service. Deliveries attempt with ups that never happen.. no one is accountable, no one replies back. Not reliable at all. If they are like this with a simple delivery imagine if you have an issue with the watch..

Please do not bother buying these watches if you want to have a good user experience.

The UI on the watch and apps is far from intuitive, and it seems that they went a long way to make the experience miserable. I mean such a big company could invest some money to have better UI.

Every time I want to set up something, I want to shoot myself, cry, puke...

You can see that people complain about it and still they do nothing... They should fire the department responsible for this and create a new one because 10 year old would make it better.

I bought a garmin about 3 years ago Venu 2s battery lasted quite well at first but then it was getting to the point of charging nearly every day. I contacted garmin to ask if they do battery replacement. They don’t! So offered replacement cost of 125.00. I paid over 300.00. So sent it back however after some research about consumer rights and reasonable use I contacted them not happy they for the amount of money the watch and it wasn’t fit for purpose and should last longer, and under consumer rights I wasn’t happy to have to pay for another one. I don’t think I’ve had reasonable use out of it.i use the step counter and track my hikes that’s it. After contacting them numerous times and asking them to send my watch back I’ve heard nothing. The watch has really bad reviews for battery usage. So I’ll get something else but they’ve got my watch and won’t respond to my emails. I’m a good customer but won’t buy a garmin watch again.

Bought a brand new forerunner 970. Wore it for 2 days but it had a software issue confirmed by Garmin. Then need It back but I have to do without a €750 brand
New watch until they can facilitate the return. I wanted to buy a cheaper version whilst waiting on them to get my 970 back and they couldn’t even offer a 10% discount or anything. Return emails
To send it back them were all for
Another country and
I couldn’t do it. Rubbish product and
Rubbish service.

Really poor service. Garmin Fenix lasted 25 months which happens to be 1 month past warranty. Garmin offered me a replacement for £400.

Similar thing with wahoo and they replaced it straight away

I ordered a brand new Garmin Forerunner 970, when it arrived it had a fault on the screen. I emailed garmin and they came back saying they would replace it as they can see there is a fault. They wanted me to send my one back and wait until that had been processed before sending a new one, they then offered for me to pay a deposit to get a new one sent out, which I did, and the next day they said they didn’t have any and cancelled my order!! Then went back to having to send mine in, with a wait time of 2 months now! Shocking service, especially for a brand new expensive watch!

I purchased a Garmin Fenix 6 Pro Solar watch in November 2021 for over £800 as a gift for my husband. After fewer than 4 years of use, the heart rate monitor has developed a fault, repeatedly triggering false high heart rate alerts — even when the watch isn’t being worn.

We contacted Garmin support expecting a level of service befitting a premium health-focused product. Instead, we were told it’s “nothing to do with them” because the watch was bought through a retailer and is out of warranty. No investigation, no goodwill, no technical support — just a flat refusal to help.

This is completely unacceptable for a high-end product where health tracking is a key selling point. My husband has a medical condition (narcolepsy) and relies on this watch to help manage his sleep and wellbeing.

Garmin’s refusal to even engage beyond citing the expired warranty shows a total lack of accountability and customer care. I’ve had better aftercare for products a quarter of the price.

Garmin clearly wants the sale, not the responsibility. I won’t be buying from them again — and I’d advise anyone spending serious money on a smartwatch to look elsewhere.

Had a Fenix 7 Sapphire Solar for 3 years then it died. Was offered a replacement for another £225 but whats the point. You'd expect a watch that costs around £950 to last a bit longer. Plus TBH the garmin software and interface is a mess. Went with an Apple Ultra 2 in the end.

Just wanted to say thanks to the Garmin Europe team. My device developed a fault after just over a year, and despite the warranty being invalid, they replaced the device free of charge. No questions, no negotiation, just brilliant customer experience. I will never buy another device that is not a Garmin, now that I’ve had this brilliant experience.

Dash cam fine BUT I am Changing my car and all all I need is a new disk to stick on the windscreen but impossible to buy separately so have to buy a whole new dash cam mount set. A waste of plastic and waste of money.
Now I would have thought most dash cam owners were far more likely to simply need to replace the magnet stuck to the windscreen than the whole mount so why can’t they simply supply the magnet separately. A shame because a lack of customer focus

I ordered 2 watches from this website. UPS claimed the package god damaged and informed Garmin. No refund. I made a ticked through Garmin website and received automatic confirmation that the ticket was submitted. No response. Another ticket. No response. I tried calling UK and PL offices. No response. I had to find a local official Garmin Repair shop through witch i was able to get into contact with Garmin. Even after i got into contact it took another few weeks to settle the refund.

So from the returned parcel, to an actual refund it took 2 months. Horrible customer service. 0 Help, never buying through official Garmin website again.

Old garmin Foretrex still works but I am unable to charge it now as the charging cradle packed up and the do not appear to sell spare one.... What happened to customer back up.

Garmin supplied me with a new S44 watch with a software fault. I requested a replacement and was informed by Garmin they were aware of the issue and I had two options. The first, return the watch and purchase a replacement from another supplier. The second option was they would try and repair it under their warranty process. When I asked how long it would take to correct the fault they could not give me a time scale to fix the fault

What year are we in? Ordered watch on Wednesday. Was supposed to be delivered Saturday. It didn’t show up and now there is no indication of when it will. I live in London. Maybe it’s UPS’s fault, but seriously?! Find a better delivery company.

Premium watch (Epix) lasted only 2.5 years before developing a system fault. No physical damage but after an update the watch is unusable. Customer support offered 15% off a new watch or 140 charge for a replacement with only a 90 day warranty. The issue is well written about online so garmin know this is an issue but unwilling to fix the watch. Disappointing, will not buy a Garmin again. Avoid.

My experience of garmin customer support. I was made to provide a whole load of evidence and logs for them to accept the problem. It was obvious at no stage that support had actually read the problem or checked what they had already requested.
You are then brushed off, knowing that garmin had made changes creating the problem.
Yet again garmin have demonstrated a complete lack of effort to resolve a problem.
I obviously need to start migrating my 5 garmin devices to an alternative brand.

I bought it the Garmin Explore 2, and I find it very difficult to navigate and the small screen makes it difficult to view the map, and it is also very slow to search for addresses or connect to satellites. This device is made of plastic and possibly fragile. I had some challenges to connect the device to a PC and also to my mobile phone there is some glitches in their software.

I bought the Garmin Venu 3s in December 2024, and I am 100% statisfied. It is a beautiful watch, all the data tracking work well and recording activities had never been so easy and accurate. I highly recommend! Can no longer live without, it has been a game changer it my running training.

Golf S12 watch used a dozen times. Refused to pair with new phone. A month of Support but no solutions. Garmin refused to replace faulty watch. Last time I buy Garmin