Santander UK Recenzje 

Of all the different banks I have dealt with for corporate banking, Santander are by far the most difficult to deal with. They show contempt for customers, and make it very difficult for us to concentrate on running our business but have the attitude that we work for them with the amount of paperwork and phone calls they create. Its all the same info the other banks request and need - they just make it super complicated, time consuming and convoluted

In 1989 I remortgaged with The Abbey National, £75,000 , I wasn’t to know I had just made the biggest mistake of my life. Over the years Santander have made numerous errors in our account. Trying to evict us for a non existent arrears, our £75k was paid up over 20 yrs ago, there’s recordings of my conversations with Accounts & Recoveries dept from 09/11/2030 to Sprim 3021 when it was confirmed that this money was no longer owed.

I have been in contact with Steven Ovington Manager of Santander’s Head of Complaints who has these recordings and refuses to give them to me, he is covering the Fraud committed by his colleague Georgina Nelson who fraudulently altered figures and altered our account. She added figure for a loan that does not exist.

Her crim of Fraud is covered by her Msnager’s Perjury, Santander is a very very bad Bank.

They employ people like Ovington & Nelson, when I asked for a full investigation this was refused - why?

I’ve had a corporate mortgage with Santander since 2006. My present manager is Stephen Sullivan - who I have no complaints about - he is efficient and comes back to me promptly when I have an issues or queries.
However, I’ve just had a discussion about renewing my banking terms early next year only to be told that the interest rate will be going up to more than 100% over bank base rate. I find this absolutely disgraceful. I was told this was non-negotiable and the monthly charges are getting ridiculous even though I’m in credit and I get no interest on the funds in the account.
I will be pulling funds from elsewhere to clear this mortgage within the next 12 months as I want nothing more to do with Santander after this experience.

Business banking. We sold our businesses, and changed our address. Didn't get the final statements. Called to rectify whilst on holiday in Spain. Agent..."couldn't do this, that or the other"....everything was no! Had to have paper copies of final account, change of address by letter, authoristion for accounts to be sent to accountant by letter..... etc etc. They couldn't explain why they had not changed details to the new address. Everything in writing - despite having the app, voice recognition etc etc. What a joke.

AVOID!! My account is going to be restricted because i refuse to supply them with 3 months paypal statements and 3 months ebay statements- surely against data protection law as they will have buyers and suppliers names on there . This is on top of a years worth of harrassment including filling a huge form in , then 3 months later asking more questions , then a sanctions questionaire , then 3 months later i had to do it again , then they claimed it hadn't gone through even though i have the email saying thanks for your info , so i had to do it again - each time requiring downloading a PDF , printing it off , scanning and uploading the print offs. I also caught them going through my facebook account and their answer to that and everything else is it's linked to your business and they are just following fraud and money laundering regs . When i said i am up to neither of these things they wouldn't say why the harrassment was being carried out. I am now going to the ombudsman. I suspect they want me off one of the old "forever free" accounts set up in 2010

Unprofessional bank avoid. Keep your cash safe and don't use or keep it with high street bank .
Blocked my account because I had student loan .left me missing my course
And without money to move around.
Do use any of this bank .
Their customer service take time to investigate or respond to any enquiry.multi billion bank investigate 4000 thousands pound coming into student account while .there people out there play with millions of pounds around and cheating the system. I will never use any high street bank .done

I opened my banking app a few days ago and discovered an unauthorised cash withdrawal. I administer my sister’s account as an lpa (also with Santander) and discovered 3 further unauthorised cash withdrawals. I reported these to their fraud team who took a very short time to get back and tell me that ,”on the facts” either I took out this money myself, or gave my card and pin to someone else to do so - both completely untrue. I have banked with Santander for over 30 years, as has my sister. We have never, to my recollection, even been overdrawn or reported any similar problem previously. There has been no financial impropriety of any kind on either of our parts. In addition, many thousands - probably hundreds of thousands - of pounds have passed through these accounts over the years. This means nothing, apparently. I had a call from their complaints department and - despite being crystal clear that my pin number was not written down nor shared with anyone - was asked whether someone “such as a home help” had been a frequent visitor and might have used the cards - presumably on the basis that I am so old and feeble as to not notice them raiding my handbag and having usefully stuck a note on them containing my pin! I am of pensionable age but was able to accurately inform him that both my mental and physical capacities were absolutely fine and I had no need if such assistance! So patronising. And a complete waste of time since all he could say was “there’s nothing we can do. I reported the matter to the police who actually have been helpful and are getting the cctv from the cashpoint in question so they can check what was going on at the exact times of these withdrawals. The officer I spoke to suggested a skimming device may have been fitted. I told this to the Santander employee who phoned today and he said “Unfortunately Santander cards cannot be cloned”- which is an odd statement taken that their online fraud prevention advice tells you how to avoid having your card skimmed! Obviously, once the police get round to examining the cctv all will, hopefully, be revealed but that may take some time taken the pressures on them.Meantime, Santander have washed their hands of the matter and intend to take no proactive steps in assisting either me or the police. Nor, of course, do they wish to refund the money. Obviously, once the police conclude this investigation, I will pull both accounts - so more fool them taken the length and value of our custom. Stressful, though. Their approach is shameful.

I have had business banking with Santander for over 20 years. Some muppet has decided that because one of our shareholders gifted her shares to her son that we need to complete a Change of Mandate form. I have tried to explain to them that the son will not be a bank signatory and therefore this can't be the correct form. Yup, they insist we need to complete that form - so we have had to cross out large sections of it as the only people to have access to bank transactions are the two directors only. Plus the genius is now requiring proof of address for ALL shareholders. Why? Sadly they don't seem to understand the question. I dread any future changes in shareholdings.

To add insult to the insanity, they have ignored my written questions.

I am taking bets now to see if they give unauthorised bank access to our shareholders and/or block our account.

Utter madness. What a way to reward >20 years of loyalty and business. I feel stuck with them and would not recommend them to anyone.

I should have looked here before switching. It has been a complete nightmare. Still no access to online banking which is more of a priority than getting a card to me. Useless help line both online and rude / useless people

Awful website - I login, then I get kicked out each time I press anything. I tried with Chrome and Edge and the same happens.

Awful service from Santander. We have been a business customer for over 5 years. We have suppliers in both the UK and Europe. Every time we pay a new international supplier they block our account, I understand the reason behind this however our account has now been blocked for 6 days. I returned the initial call from Santander's Security Team within 10 mins of them calling. I provided all the relevant information and they assured me the account would be unblocked 24/48 hours, however this has not been the case. I have called every day, explaining we have suppliers/wages to pay however we still have no access to our account. We asked to escalate to a senior manager to be told there is no option to do this. We will be reporting Santander to the Financial Ombudsman. 2 days before Christmas and we cannot make vital payments or finish for our holidays! Do not take a Santander business account.

We are a limited company and have held a Santander Business account for 8 years.

After attempting to make a transaction into my personal PayPal account (which is not illegal), our account access has been blocked for over a week, and we no longer have access to online banking.

I raised the issue with the complaints department, but so far, I have not received a single communication from Santander Business Banking. Every time I call, I am told the same thing: 'There’s nothing we can do, and we cannot tell you when you will be contacted.'

I spent 50 minutes in a queue just to make a single telephone transaction(!), and the experience has been utterly frustrating due to their shambolic customer service.

Since they have effectively blocked the account and we cannot transfer funds, we are unable to move to a business account at a different bank.

If I could give 0 stars, I would.

Been banking with them for over 10 years! They blocked my account for a transaction that I confirmed I made it myself. Now I can't pay my 10 people staff, don't give me any options how to pay them, they don't give me timescale when they will sort it out.... I am left without any money, I have a disabled child with high medical bills, I am abroad at the moment, my staff are left without any payments! This is a terrible service!

Been a Santander Business Banking Customer for over 7 years. It has got worse, and worse and worse. Their current practice is to hold incoming faster payments for 48 to 96 hours, for 'fraud checks'. Faster Payments should be processed within 24 hours maximum. When complaints are raised they simply say that they can do nothing. If they are holding a large number of Faster Payments across the business I am sure it makes their overnight banking balance far larger to lend to other institutions, and make more money!

Been with Santander Business a while but I am reaching the end of my patience with them. They are repeatedly declining card transactions to suppliers I have used before, even when they take place at the same time as previously. Nothing in these transactions should flag as a fraud but they have been turning down my card repeatedly. I am paying Santander Business for a service they are not providing and that has to stop. If you cannot access your funds when you need them then they are long past acting in the interests of customers. Their internal processes are so sloppy that they cannot determine what is a suspicious transaction and what is a normal one.

Been with them as a business customer for around 6yrs & they started out great with business relationship managers, but over time they fired those staff & now nobody looks after business accounts. Everything about the business accounting section at Santander is terrible & they break FDA laws constantly, but nobody reports them so they get away with it.
If you want to really do something, make Santander pay attention, improve & receive a monetary fine by the FDA - REPORT THEM TO THE BANKING OMBUDSMAN. You will also be entitled to compensation for their slack banking practices.
I have been unable to access my own money over the counter, instead they referred me to the post office but there was a limit on the withdrawal. Santander's website states you can withdraw large sums over the counter but the counter staff don't have an effing clue!! I'm changing banks, they can go to hell.

Atrocious service. My wife was scammed and defrauded by a site purporting to be selling a crotchet pattern but actually setting up a CPA for another company.

Rang the "fraud" team who were useless and tried to get my wife to call the scammers to cancel the subscription rather than taking action as required by the FCA.

Shocking how useless they were in terms of both action and advice.

Really bad experience banking for last 15 years with them. No one can assist you they blocked our accounts due to making a payment. You go through all the questions and still no one resolves it. We have lost a lot of business as can't see or make payments. Very stressful.

Worst business banking company.
You cannot use a person search for transactions in or out.
Login glitches, it doesn’t go straight to the app. If you are going to go overdrawn, you aren’t told by how much or what is about to come out, so you cant easily rectify it, had free lifetime banking for years an offer they did in 2008. Decided they no longer wanted to support this, so put the over draft interest up to over 20% to force the hand of those with the offer to go over to paying each month. Charlatans.

Shocking for business stay well clear. What is the point in having a business account and all payments got stopped. Even though you put your one time passcode in the payment is declined. Then 5 minutes later you get the security call. What is the point of the passcode. Because of international payments the banks blocked all banking activity for 3 weeks until we proved what payments were for.