Burncoose NurseriesRecenzje 

221
Wynik TrustScore: 4 na 5

4,0

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Zobacz, co mówią recenzenci

Oceniono na 1 z 5

I ordered a METROSIDEROS carminea 'Ferris Wheel' in October 2025 and it was kept in an unheated greenhouse (in mild Cornwall) over the winter. It seemed fine for most of the winter, but by early May (... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Absolutely brilliant. We have always been wary of online nurserys fearing the plants would be poor or arrive damaged . Ours were superbly packed and arrived in only 3 days in fabulous condition and we... Zobacz więcej

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Oceniono na 5 z 5

First time ordering from Burncoose as I was on the hunt for a Passiflora 'Cooltropics Eia Popeia' and they were the only nursery I could find stocking the plant. Called customer service for an... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

I have never bought plants online before that arrive so quickly and so well packaged that they are in perfect condition on arrival. Great prices as well. This was already our 3rd order this Spring a... Zobacz więcej

Reakcja na opinię

Informacje dotyczące firmy

  1. Hurtowa szkółka roślin

Napisane przez firmę

A long-established mail-order plant nursery based in Cornwall that has a huge variety of trees, shrubs and herbaceous perennials. Our phones are manned seven days a week so feel free to call or email on info@burncoose.co.uk


Dane kontaktowe

4,0

Dobra

Wynik TrustScore: 4 na 5

221 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Odpowiada na 100% z negatywnych recenzji

Zwykle odpowiada w ciągu 1 tygodnia

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

4,0

Wszystkie recenzje

(221)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 38

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

Excellent plants, shipping bit pricey but worth it

Our 3 x Dierama arrived in pristine condition, big enough to make an immediate impression so price is very fair for this slow grower. Burncoose shipping tends to be pricey but our two recent orders required large and sturdy boxes - rather that than damage we've had with one or two companies. Fantastic plant catalogue, highly recommended growers.

10 stycznia 2024
Opinia niezależna
Logo Burncoose Nurseries

Odpowiedź od Burncoose Nurseries

We are so pleased you were happy with your plants and that you felt the carriage was fair. Your feedback is so appreciated.

Should you require any advice going forward, you can contact us again by email or phone, where we will be to hand to answer any queries.

Kind regards,
Burncoose Nurseries

Oceniono na 5 z 5

The staff at Burncoose Nurseries found…

The staff at Burncoose Nurseries found a camellia that was no longer on the website and had it packed and ready within a couple of hours and it arrived the following day in pristine condition. Thank you
Daughter was thrilled to receive present on Christmas Day.

4 grudnia 2023
Opinia niezależna
Logo Burncoose Nurseries

Odpowiedź od Burncoose Nurseries

Thank you very much for sharing your comments with us. We were so pleased to be able to assist with your special request, and that the gift was so joyously received.

Do please let your daughter know she is welcome to contact us if she requires any assistance with her camellias.

Kind regards,
Burncoose Nurseries

Oceniono na 5 z 5

Perfect Service!

My lovely new conservatory plant arrived in perfect condition and ready to pot up. Thank you!

8 stycznia 2024
Opinia niezależna
Logo Burncoose Nurseries

Odpowiedź od Burncoose Nurseries

Thank you for your kind feedback and custom. We are so pleased that you are happy with your plant. Our advisors are to hand by phone or email should you require any planting or upkeep assistance.

With kind regards,
Burncoose Nurseries

Oceniono na 5 z 5

Excellent service

Excellent service - great plants - interesting nursery - will certainly use agai

7 stycznia 2024
Opinia niezależna
Logo Burncoose Nurseries

Odpowiedź od Burncoose Nurseries

We are delighted to hear that you are pleased with your recent visit. If we can be of any assistance with your plants then do please get in touch by phone or email, and we would be happy to advise.

Kind regards,
Burncoose Nurseries

email: info@burncoose.co.uk
call: 01209 860316

Oceniono na 5 z 5

great quality plants

great quality plants, well packaged and arrived promptly, thanks

25 grudnia 2023
Opinia niezależna
Logo Burncoose Nurseries

Odpowiedź od Burncoose Nurseries

We are so pleased that you are happy with the service. Thank you for taking the time to share your comments with us Sara, your feedback is so appreciated.

Kind regards,
Burncoose Nurseries

Oceniono na 5 z 5

So far, so good

I have rently bought a number of plants from them which have been healthy, well packed and have arrived on time. The plant finder feels a bit clunky but there is a wealth of useful information available on their website

14 grudnia 2023
Opinia niezależna
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Odpowiedź od Burncoose Nurseries

Thank for this lovely feedback we really appreciate it!

If we can be of any help in using the plant finder, then please do not hesitate to contact team, who are always happy to help.

Kind regards,
Burncoose Nurseries.

Oceniono na 5 z 5

Nursery that supplies those hard to…

Nursery that supplies those hard to find rarer shrubs and planta. Excellent quality and great to deal with. Used them for many years and hence would highly recommend them 😊

4 grudnia 2023
Opinia niezależna
Logo Burncoose Nurseries

Odpowiedź od Burncoose Nurseries

All of the staff are very grateful for your kind comments. It is a joy to know that you can rely on us for your rare plant finds.

With kind regards
Burncoose Nurseries

Oceniono na 5 z 5

A well organized and efficient nursery…

A well organized and efficient nursery with an extensive plant inventory. Good service with prompt shipping. Healthy tree arrived intact and as ordered. Overnight shipping was great. Definitely recommended.

2 grudnia 2023
Opinia niezależna
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Odpowiedź od Burncoose Nurseries

Thank you for taking the time to share your comments with us, we are so pleased to read about your experience. We do hope you will be in touch again in the new year with any further plant enquires by phone or email: info@burncoose.co.uk

With good wishes,
Burncoose Nurseries

Oceniono na 5 z 5

Reliable

Well, the order was delivered in a timely manner. Efficient and reliable and a good healthy plant.

24 listopada 2023
Opinia niezależna
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Odpowiedź od Burncoose Nurseries

We are delighted that you are pleased with your recent order. Our friendly and helpful office staff are always to hand on email or phone if we can be of further assistance with your purchase: info@burncoose.co.uk

With kinds regards,
Burncoose Nurseries

Oceniono na 5 z 5

Very healthy and sturdy plants

The trees and shrubs arrived, perfectly packed, and they're all very healthy and sturdy plants.
I'm very pleased that I bought from Burncoose Nurseries . . . the whole experience has been excellent.

27 listopada 2023
Opinia niezależna
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Odpowiedź od Burncoose Nurseries

Thank you so much for your wonderful review, this is truly appreciated by the team!
It is great to hear that were happy with our services and the condition of the plants.
We hope you continue to enjoy them throughout the seasons ahead and we can help again in the future.

Kind regards,
Burncoose Nurseries

Oceniono na 5 z 5

Everything like clockwork

Everything like clockwork, from initial notification of when product was in stock through to delivery, a day or two sooner than had been advised, with product apparently in excellent condition.

10 listopada 2023
Opinia niezależna
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Odpowiedź od Burncoose Nurseries

This is wonderful news!
We are thrilled to know that you have enjoyed our services and the plants have arrived safely, and in excellent condition.
Thank you and for taking the time to write your review, the team really does appreciate the feedback.

Kind regards,
Burncoose Nurseries.

Oceniono na 4 z 5

Plants

Efficient,good quality plants

16 listopada 2023
Opinia niezależna
Logo Burncoose Nurseries

Odpowiedź od Burncoose Nurseries

Thank you for your kind review.
We are delighted to know you are happy with our services and the plants you have received.
If we can be of any further help, then please do not hesitate to contact us.
Kindest regards,
Burncoose Nurseries


Oceniono na 2 z 5

After contacting Burncoose after…

After contacting Burncoose after noticing they had a postal charge of £13.50 I asked do you have a cheaper postage for people that want to order the odd plant .I received an email back pointing out the obvious I had already read on the site re stating the price structure. It seems Burncoose want you to order £50 worth or nothing at all .I find that a bit sad and I won't be pushed to buy £50 worth .They must be loosing a lot of business or maybe they have so much they can choose ? Either way it's sad when all other garden mail order companies charge £4.95 to £6.95 delivery .It seems like another Way to squeeze more profit and still it arrives in 3 to 5 days like Hermes . I don't need the plant that much.Maybe Rae at Burncoose could review his postage charges so many people im sure like me who want to do business with Burncoose will in the future be able too.C

9 listopada 2023
Opinia niezależna
Logo Burncoose Nurseries

Odpowiedź od Burncoose Nurseries

Thank you for taking the time in writing your review with regard to our current postage and carriage fees. If you would like to discuss this further, then please do not hesitate to contact us on (01209) 860316 or email: info@burncoose.co.uk
Kind regards,
Burncoose Nurseries

Oceniono na 5 z 5

Another remarkably speedy delivery

Another remarkably speedy delivery (ordered Wednesday and part-delivered Friday) of quality plants. Excellent service!

20 października 2023
Opinia niezależna
Logo Burncoose Nurseries

Odpowiedź od Burncoose Nurseries

Thank you for kind review. We are delighted to hear that you are pleased with your order. We really appreciate the feedback. Kind regards, The Burncoose Team

Oceniono na 3 z 5

Good products let down by poor courier service.

Firstly, the actual plants and the delivery timescale are very good. I bought interesting plants on sale so the plant prices were reasonable. Unfortunately, this company is badly let down by their couriers DX. The delivery charge at £13.50 for four plants is the highest I've come across for plant deliveries. In my experience it's typically about £6 to £8. The delivery charge was 22.5% of the total order cost. Given the charge, I expected an exemplary delivery experience. That's not what I got. I nominated my enclosed porch as the safe delivery place. This was completely ignored and the parcel was placed outside my obviously open and obviously outward opening porch door in full view of the street. The large parcel also blocked my porch door from opening further, which was an unwanted problem I had to solve. I was in at the time, so I know that the doorbell wasn't rung. DX are clearly very slapdash as the delivery instructions were printed on the label. I won't be buying from Burncoose again, with regret, as I rate the plants but their couriers just let them and me down.

14 sierpnia 2023
Opinia niezależna
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Odpowiedź od Burncoose Nurseries


Thank you for your review, we are always looking at ways to improve our services.

We would like to assure you that most of our customers are happy with the delivery service, which is provided by the couriers. However, we would like to apologise for the issues which you experienced with the location in which the parcels were left.

If you would like to discuss this further with a member of our team, then please do not hesitate to contact us on: (01209) 860316 or email: info@burncoose.co.uk

Kind regards,
Burncoose Nurseries

Oceniono na 5 z 5

Good choice, competitive prices and great communications.

I used Burncoose as one supplier in part of a much bigger planting project. Their product range was good and prices competitive. They did not have all the items in stock that they showed on the website but that seems common in the industry as other retailers had similar issues, presumably when they have a shop as well. What I did like is that Burncoose's communication was very good. I also liked that they offered the choice of a refund or to wait until the item returned to stock and dispatch the remaining items then. Not all of their competitors did that. All in all, a great experience.

24 lipca 2023
Opinia niezależna
Logo Burncoose Nurseries

Odpowiedź od Burncoose Nurseries

Thank you for your kind review. We are pleased to hear that you enjoyed your experience in ordering your plants with us, and the range of plants we could provide. You are correct the nursery is open 7 days a week to our local customers, which can affect stock issues. We look forward to your continued custom, should you need us in the future.

Oceniono na 1 z 5

Scammers

Scammers

We bought a tree plant at the Hampton court flower show. They said they will deliver the plants within a week it’s has been 3 weeks and we haven’t received the plant . We contact them they told us there’s was a major delay on the plant . We asked for a refund and refuse to refund .
Stay away totally unprofessional and scammers .
We report the nursery to RHS organiser.

6 lipca 2023
Opinia niezależna
Logo Burncoose Nurseries

Odpowiedź od Burncoose Nurseries

Thank you for your review. We are sorry to hear you are currently experiencing an issue with your order, please can you contact info@burncoose.co.uk or call 01209 860316 and a member of the team will be happy to help.

Oceniono na 1 z 5

Diseased plant delivered last year (not…

Diseased plant delivered last year (not a cheap one either). I raised concern straight away which was dismissed. Low and behold, new year comes round and the plant continues to show signs of disease.

Burncoose finally agree that it's diseased and agree to a refund within 3-5 working days. This is over a month ago and still no refund.

Joke of a company masquerading as a legitimate respectable nursery.

10 lipca 2023
Opinia niezależna
Oceniono na 5 z 5

Lovely relaxed atmosphere

Lovely relaxed in an almost non commercial atmosphere, friendly helpful and willing staff. Lots of very unusual plants and trees and superb range of pines and hydrangeas. I loved it and the garden walk with the dog was a lovely added bonus

9 lipca 2023
Opinia niezależna

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