Products are worth far less than charges for them. Customer service doesn’t help. They advertise as cancel anytime but do not allow you to cancel without an additional fee paid. I am replacing my cred... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
HORRIBLE customer service, weeks for a response then its just excuses why they take forever to respond to customer. 0/10 the shipping was ridiculous and took weeks to ship after order. No shipping in... Zobacz więcej
Be careful, your subscription will auto renew at the end of the commitment period. So watch your account for money being drafted... because they will charge you every month for 3 years if you're not c... Zobacz więcej
Reakcja na opinię
Nothing but bad experience after bad experience with this company. Save yourself the stress. Do not sign up. Canceling for any reason is impossible. They just keep charging your card. Customer service... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Informacje przekazane przez różne źródła zewnętrzne
Protect your baby with each box delivered to your door! You can feel confident that your new box each month is helping you celebrate pregnancy and protect your bump!
Dane kontaktowe
7719 North Pioneer Lane, 61615, Peoria, Stany Zjednoczone
- 888-913-7879
- info@bumpboxes.com
- bumpboxes.com
1,3
Bardzo słaba
2 tys. recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Nie odpowiedziano na negatywne recenzje
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Awful subscription service
Awful subscription service. Purchased this as a gift, but continued to be charged month after month even after requesting cancellation. Now having to dispute with my credit card company. Avoid at all costs.
18 listopada 2021
Opinia niezależna
Odpowiedź od Bump Boxes
Hi Andrew! Thanks so much for taking the time to leave your honest review. Our #MomSquad is here to help all of our mamas and gift givers celebrate and enjoy their pregnancy experience! We are real moms and dads too, and we'd love to help.
If you haven't already, please email our customer experience team at info@bumpboxes.com so we can help right away!
Some of our subscription services do automatically renew beyond your original commitment to allow your access to your VIP discount and healthy safe baby items up to baby's 3rd birthday! We never sign you up for this without your agreement during the checkout process.
You are also able to login and cancel your plan after you've met your original commitment, but again, we'd be happy to help if you have any issues at all.
I hope we hear from you soon, so we can help!
-Sarah at Bump Boxes
Great idea--can't execute.
Subscribed for a gift. The first 2 boxes arrived 2 days apart with virtually the same contents, then they skipped a month. Although the thought of the gift was appreciated by the expecting mother, the merchandise was tacky (almost as if it were selected for 16-year-olds). A great concept, but very poorly executed. As the mother-to-be has now miscarried, I am having a difficult time communicating with Bump Boxes to stop the subscription. Most disappointing experience.
5 listopada 2021
Opinia niezależna
Odpowiedź od Bump Boxes
Hi Cathleen, thanks so much for taking the time to write your honest review. I am so sorry to hear about mom's loss. We know how devastating that is, and we want to help make sure this is taken care of right away. If you haven't already done so, please email us at info@bumpboxes.com so we can help.
You'll be in our thoughts!
SCAM ALERT! DO NOT USE
I like to be honest and run honest business. THIS PLACE DOES NOT DO THAT!!!! Products are not worth the money paid, they require you to cancel your subscription even if you only select a 6 month plan. Then they continue to charge you the fees without any notice.
5 listopada 2021
Opinia niezależna
Odpowiedź od Bump Boxes
Hi Benjamin! Thanks so much for taking the time to leave your honest review. Our #MomSquad is here to help all of our mamas and gift givers celebrate and enjoy their pregnancy experience! We are real moms and dads too, and we'd love to help.
If you haven't already, please call or email our customer experience team at 888-913-7879 or info@bumpboxes.com so we can help right away!
Some of our subscription services do automatically renew beyond your original commitment to allow your access to your VIP discount and healthy safe baby items up to baby's 3rd birthday! We never sign you up for this without your agreement during the checkout process.
You are able to login and cancel your subscription.
I hope we hear from you soon, so we can help!
-Sarah at Bump Boxes
I rarely write negative reviews
I rarely write negative reviews, but I feel it is my OBLIGATION to warn others to not subscribe to this service. I gave a six-month gift subscription to my daughter when I learned she was pregnant. The box contents were fine . . . The main reason for my review is the dishonesty of the company. 1) I signed up for a six-month subscription. To me, this means that I am charged for six months and then the service ends and the charges end as well. This was not the case. I continued to be charged. 2) I cancelled my subscription FOUR TIMES through their on-line cancellation portal. Remember - I should not have needed to cancel a subscription that was only supposed to be for six months. 3) I finally called bump boxes customer service, waited on hold for 45 minutes and then received very rude responses from Sarah. My subscription was cancelled (lets hope I am not charged again), but when I requested a refund for only one month - I received the standard "can't do that" response. This company does not take any accountability for their poor business practices. As a customer, it feels very unfair without recourse. As such - I am writing this review to hopefully save someone else from my horrible experience.
3 listopada 2021
Opinia niezależna
Odpowiedź od Bump Boxes
Hi Michelle! Thanks so much for taking the time to leave your honest review. Our #MomSquad is here to help all of our mamas and gift givers celebrate and enjoy their pregnancy experience! We are real moms and dads too, and we'd love to help.
Some of our subscription services do automatically renew beyond your original commitment to allow your access to your VIP discount and healthy safe baby items up to baby's 3rd birthday! We never sign you up for this without your agreement during the checkout process.
We do have a #LoveMyBumpBoxGuarantee in the event that you're not 100% satisfied with your subscription box. Our #MomSquad would be happy to help get you store credit on any unopened/unused items from your most recent box.
If you'd like help with that, please call or email our customer experience team at 888-913-7879 or info@bumpboxes.com.
-Cat at Bump Boxes
DO NOT PURCHASE!!!!!!
TOTAL RIP OFF. Very few items in each box and impossible to cancel. Customer service is HORRIBLE and refuses to give you any money back (even after charging me for several months WITHOUT sending any boxes!!). DO NOT PURCHASE STAY AWAY!!!!!
3 listopada 2021
Opinia niezależna
Odpowiedź od Bump Boxes
Thanks for your honest review, Olivia! We appreciate your feedback!! We do have a #LoveMyBumpBoxGuarantee in the event that you're not 100% satisfied with your subscription box. Our #MomSquad would be happy to help get you store credit on any unopened/unused items from your most recent box.
Our team would love to look into your account to make sure that we have the correct address, that you haven't been missing any items, and see what your options are to cancel depending on your term commitment.
Please call or email our customer experience team at 888-913-7879 or info@bumpboxes.com.
-Sarah at Bump Boxes
So not worth it and each month the…
So not worth it and each month the boxes have fewer items.
2 listopada 2021
Opinia niezależna
Odpowiedź od Bump Boxes
Thanks for your honest review, Sandy! We appreciate your feedback!! We do have a #LoveMyBumpBoxGuarantee in the event that you're not 100% satisfied with your subscription box. Our #MomSquad would be happy to help get you store credit on any unopened/unused items from your most recent box.
You should receive at least 5 items per subscription box, so if something is missing, we'd love to make that right for you!
Please call or email our customer experience team at 888-913-7879 or info@bumpboxes.com.
-Sarah at Bump Boxes
When you sign up they say hat you can…
When you sign up they say hat you can “cancel anytime”. Well this is not true. They will make you pay a $25.00 fee. I tried to cancel once and they charged me the next month’s $43 box. I called again and explained the situation, the customer service rep said she cannot refund the $43 as it’s already been processed and I will still be charged $25. When I got upset the customer service rep HUNG UP ON ME. I’ve never ever done business with a business who conducts themselves in this manner.
2 listopada 2021
Opinia niezależna
Odpowiedź od Bump Boxes
Hi Melissa! Thanks so much for taking the time to write your honest review. I'm so bummed to hear that you had a poor experience with one of our agents.
Once your monthly payment has been processed, we are unable to cancel or modify that order. We can definitely help you set up a future date to pay the cancellation fee that works best for your family if you've not already done this.
Please call or email our customer experience team at 888-913-7879 or info@bumpboxes.com.
I hope we hear from you soon, so we can help!
-Sarah at Bump Boxes
I gave a 9 month GIFT
I gave a 9 month GIFT. I did not expect it to renew. I have tried to cancel for MONTHS!! And they tell me there is a cancellation fee!
1 listopada 2021
Opinia niezależna
Odpowiedź od Bump Boxes
Hi Bonnie! Thanks so much for taking the time to leave your honest review. Our #MomSquad is here to help all of our mamas and gift givers celebrate and enjoy their pregnancy experience! We are real moms and dads too, and we'd love to help.
If you haven't already, please call or email our customer experience team at 888-913-7879 or info@bumpboxes.com so we can help right away!
Some of our subscription services do automatically renew beyond your original commitment to allow your access to your VIP discount and healthy safe baby items up to baby's 3rd birthday! We never sign you up for this without your agreement during the checkout process.
If you are attempting to cancel your subscription prior to the end of your commitment, fees may apply, please contact our team so we can offer you the best solution. There is no cancellation fee if you've met your term commitment!
I hope we hear from you soon, so we can help!
-Sarah at Bump Boxes
Not worth the price
This is so expensive for what you actually get in the box. Most I ended up just giving away. They tell you that you can customize the boxes, but by "customize" they mean purchase items to add to your box. They also auto-renew and they will not give your money back. You can find cuter, more affordable, same (if not better) quality items on Amazon and Buy Baby.
19 października 2021
Opinia niezależna
Odpowiedź od Bump Boxes
Thanks for your honest review, Kelly! We appreciate your feedback!! We do have a #LoveMyBumpBoxGuarantee in the event that you're not 100% satisfied with your subscription box. Our #MomSquad would be happy to help get you store credit on any unopened/unused items from your most recent box.
Please call or email our customer experience team at 888-913-7879 or info@bumpboxes.com.
-Sarah at Bump Boxes
Delete my info
Some random person (probably a petty ex) gave my email address to these people.
Their refusal to be compliant with my request to delete my information and escalate me to a manager has resulted in this negative review.
I’m not pregnant, can’t become pregnant, and will never be pregnant.
Delete my information!!! Stop selling my information!!!!!
17 października 2021
Opinia niezależna
Odpowiedź od Bump Boxes
Hi Lara, I'm so disappointed to hear that this happened to you. Rest assured that we take your data and privacy seriously. We respond to all requests we receive from you wishing to exercise your data protection rights within a reasonable timeframe in accordance with applicable data protection laws.
If you haven't already, please take the time to review our Privacy Policy for more information. You can also reach out to dpo@bumpboxes.com to request your personal data be deleted.
I hope that helps!
-Sarah at Bump Boxes
I was so disappointed with these boxes
I was so disappointed with these boxes. I got repeat items, items that weren’t helpful in the trimester I was in, and absolutely nothing girl themed even after entering the gender of our baby. I kept the membership so I wouldn’t be charged the outrageous cancellation fee, but was incredibly disappointed with just about every thing I received. Not one of those boxes was worth $40.
15 października 2021
Opinia niezależna
Odpowiedź od Bump Boxes
Thanks for your honest review, Nadine! We appreciate your feedback!! We do have a #LoveMyBumpBoxGuarantee in the event that you're not 100% satisfied with your subscription box. Our #MomSquad would be happy to help get you store credit on any unopened/unused items from your most recent box.
Please call or email our customer experience team at 888-913-7879 or info@bumpboxes.com.
-Sarah at Bump Boxes
Don't even try it!
They claim the products in each box are worth way more than they are actually worth. Do not waste your money on this subscription. They also charged me for something I did not add to my box and claimed I added it online - I would have never paid $10 for a headband. I am trying to repeatedly cancel and they will not cancel my account. I have never had an experience in my life like this.
13 października 2021
Opinia niezależna
Odpowiedź od Bump Boxes
Thanks for your honest review, Justine! We appreciate your feedback!! We do have a #LoveMyBumpBoxGuarantee in the event that you're not 100% satisfied with your subscription box. Our #MomSquad would be happy to help get you store credit on any unopened/unused items from your most recent box.
We would be happy to look into what options are available to you to end your subscription if things aren't working out like you hoped with us!
Please call or email our customer experience team at 888-913-7879 or info@bumpboxes.com.
-Sarah at Bump Boxes
Items I've found are pretty cheap and…
Items I've found are pretty cheap and useless. Not worth the money. Beware you will be charged if you decide to cancel.
8 października 2021
Opinia niezależna
Odpowiedź od Bump Boxes
Thanks for your honest review, Ashley! We appreciate your feedback!! We do have a #LoveMyBumpBoxGuarantee in the event that you're not 100% satisfied with your subscription box. Our #MomSquad would be happy to help get you store credit on any unopened/unused items from your most recent box.
Please call or email our customer experience team at 888-913-7879 or info@bumpboxes.com.
-Sarah at Bump Boxes
Don’t waste your money on this please…
Don’t waste your money on this please my last box I got was literally stuff I can get at the dollar store for the quality. It is over priced and they just throw random stuff into the boxes. There are other boxes worth your money! I used to get excited and over time I was dreading getting them because I knew they would be crap items. Please don’t waste your money !!
7 października 2021
Opinia niezależna
Odpowiedź od Bump Boxes
Thanks for your honest review! We appreciate your feedback!! We do have a #LoveMyBumpBoxGuarantee in the event that you're not 100% satisfied with your subscription box. Our #MomSquad would be happy to help get you store credit on any unopened/unused items from your most recent box.
Please call or email our customer experience team at 888-913-7879 or info@bumpboxes.com.
-Sarah at Bump Boxes
Customer Service is NON-EXISTENT
Like everyone else I bought a 9 month subscription that apparently is a lifetime subscription! I've never heard of anything so stupid and pointless as to offer 3 mo, 6 mo, 9 mo... subscriptions if they never end!
And when you attempt to contact customer service about a problem they ignore you! When I emailed them about changing the due date they replied right away. But when I sent 2 emails regarding billing I got NO response. I also sent them a few emails in the past when boxes weren't showing up and NEVER received a response then either.
They will be on top of things to take your money but if you have a problem with something you're pretty much screwed.
It's a real shame because it's a neat idea and a fun gift to give. But not forever!!!
I'll never ever use this company again. It's not worth being mislead and taken advantage of. Spend your $50 on something better.
5 października 2021
Opinia niezależna
Odpowiedź od Bump Boxes
Hi! Thanks so much for taking the time to leave us your honest review. I'm so disappointed to hear that you've had a hard time reaching our #MomSquad. If you haven't already, please respond to the automatic response on your original ticket so we can get this assigned right away!
You can also reach us Monday through Thursday 9:15AM CST - 4:30PM CST and until 3:30PM CST on Fridays at 888-913-7879.
If you've met your subscription length, you're also able to cancel by logging into your online account.
We are real moms and dads too, and we're here to help!
-Sarah at Bump Boxes
I am beyond angry Bump Box Subscription
I am beyond angry with this company. Where this was something sweet I did for my daughter is now becoming a nightmare. I scheduled a 6 month subscription and gave the due date. Why would you ask for a due date and a subscription time if you are not going to honor that. My granddaughter is now 3 months old and you are still charging me for bump boxes and mailing them out. STOP THEM NOW! I want every part of my money refunded or I will report you to the BBB. I am one angry grandma!
4 października 2021
Opinia niezależna
Odpowiedź od Bump Boxes
Hi Sherry! Thanks so much for taking the time to leave your honest review. Our #MomSquad is here to help all of our mamas and gift givers celebrate and enjoy their pregnancy experience! We are real moms and dads too, and we'd love to help.
If you haven't already, please call or email our customer experience team at 888-913-7879 or info@bumpboxes.com so we can help right away!
Some of our subscription services do automatically renew beyond your original commitment to allow your access to your VIP discount and healthy safe baby items up to baby's 3rd birthday! We never sign you up for this without your agreement during the checkout process.
I hope we hear from you soon, so we can help!
-Sarah at Bump Boxes
Caution
Bump Box offers a great product. HOWEVER, my problem began when my 6 month subscription had ended. They continued to debit my card after the subscription period and after the baby was born. After several emails requesting the services to be terminated, I called the company to complain. I was told that you have to read the FINE PRINT. No matter which subscription period you choose, they will automatically renew you for a BitsyBox once your contract expires.( I initially read through all the info on the website and never saw this statement.) They refused to refund me the additional charges (even before the box was mailed). Just be aware what you are entering into.
4 października 2021
Opinia niezależna
Odpowiedź od Bump Boxes
Hi TW! Thanks so much for taking the time to leave your honest review. Our #MomSquad is here to help all of our mamas and gift givers celebrate and enjoy their pregnancy experience! We are real moms and dads too, and we'd love to help.
Some of our subscription services do automatically renew beyond your original commitment to allow your access to your VIP discount and healthy safe baby items up to baby's 3rd birthday! We never sign you up for this without your agreement during the checkout process.
We do have a #LoveMyBumpBoxGuarantee in the event that you're not 100% satisfied with your subscription box. Our #MomSquad would be happy to help get you store credit on any unopened/unused items from your most recent box.
If you'd like help with that, please call or email our customer experience team at 888-913-7879 or info@bumpboxes.com.
-Sarah at Bump Boxes
Overcharge
The first time that i had an issue with overcharge, after filing a review here they fixed it and refunded my money so I was happy with it. Until they again charged my account another $90 and tried saying it was a recurring charge. We have not been able to do that (recurring charge since we haven’t been on the account) and they had said they fixed it the last time. So I cancelled my subscription. They said I would get one more month and it would be canceled. It’s already been a month and they again charged my account the usual fee.
3 października 2021
Opinia niezależna
Odpowiedź od Bump Boxes
Hi Julia! Thanks so much for taking the time to leave your review. Our #MomSquad is here to help all of our mamas and gift givers celebrate and enjoy their pregnancy experience! We are real moms and dads too, and we'd love to help.
If you haven't already, please call or email our customer experience team at 888-913-7879 or info@bumpboxes.com so we can help right away!
-Sarah at Bump Boxes
The boxes themselves are great
The boxes themselves are great, fun stuff. I had my baby early and due to not working it is just an added expense I no longer need to be paying for I have tried canceling my subscription multiple times. They took out the $49 for a box I messaged stating I no longer wished to receive this and please take the cancelation fee of $25 out of the $49 refund the rest and keep the box. They did not and told me I still needed to pay the cancelation fee. I received the box 4 days ago. I have sent multiple messages trying to cancel my subscription. They now have taken another $49 out of my account yesterday when I just received a box. I once again stated to refund minus the $25 cancelation fee and do not send me anymore boxes! I informed that I have had my baby and they said they will automatically start sending me the bitsy boxes! Like what!!! Horrible customer service! I do not want these boxes anymore how hard is it to take the $25 cancelation fee and stop my subscription!!! Getting so fed up. Please just cancel.
3 października 2021
Opinia niezależna
Odpowiedź od Bump Boxes
Hi Lindsey! Thanks so much for taking the time to write your honest review. Congratulations on the arrival of your little one, we hope that you and baby are both doing well! We are real moms and dads too, so we know this transition time can be stressful.
Once your monthly payment has processed, we are unable to cancel or modify that order. We can definitely help you set up a future date to pay the cancellation fee that works best for your family.
Please call or email our customer experience team at 888-913-7879 or info@bumpboxes.com.
I hope we hear from you soon, so we can help!
-Sarah at Bump Boxes
Shady company that puts money over people
I want to like Bump Boxes, I really do. I got my wife a 9-month subscription during pregnancy and then got a nice surprise of being auto-billed for a tenth month. Auto-renewing a pregnancy-based subscription--and one in which I intentionally chose the length of time--is so scummy. As if parents of newborns don't have enough going on. And then no apology or anything from customer service, just a predictable "see our fine print" response. Plus, the "unsubscribe" button on the emails (of which there are many) doesn't work. The page won't load.
Bump Boxes has clearly decided to milk (word choice intentional!) its one-time customers for all they're worth rather than treating its customers right so it can build a brand people will be loyal to. Shame.
9/29/21 Update: Revising from 2 stars to 1 star for the Company's half-hearted response! But it did at least illustrate my point. Avoid them.
29 września 2021
Opinia niezależna
Odpowiedź od Bump Boxes
Hi ZZ, thanks so much for taking the time to write your honest review. The last thing we ever want is for our moms or giftgivers to feel like they've been taken advantage of. Your feedback helps us improve every part of the experience, so we can give as much clarity as possible. We do state our auto-renewal policy directly on our home page. As with your Bump Boxes subscription, if you ever receive anything that won't work for your family, please let us know! We'd be more than happy to help you return any unopened/unused items received in the last 30 days for store credit.
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.