Buddy Bottle Recenzje 

Odpowiedź od Buddy Bottle

30 lip 2025

I’m so sorry for the poor experience you’ve had. I completely understand your frustration, and I want to be transparent with you.

Buddy Bottle is currently a one-person operation (just me!), and over the past few weeks, it’s been incredibly challenging to keep up with the level of service I hold myself to. That’s not an excuse—just some context I hope helps explain why things fell short this time.

Please rest assured that your refund has been processed, and I’ve taken this situation seriously. It’s been a tough but important lesson, and I’m now working hard on building better systems to make sure this kind of delay and miscommunication doesn’t happen again.

Odpowiedź od Buddy Bottle

29 lip 2025

Thank you for your review, and I’m really sorry about your experience when ordering our pre-order colours.

When I placed the order back in April, I was assured by my manufacturer that they would arrive by June 15th. Unfortunately, I was later informed of unexpected delays due to track issues in Kazakhstan, which significantly impacted the shipping timeline.

We did send out multiple emails to keep our pre-order customers as informed as possible. That said, I completely understand how frustrating the uncertainty must have been—especially since I was also dealing with shifting and unclear delivery timeframes from my supplier.

In every update we sent, I made sure to offer a full refund option due to the unforeseen delays. I truly regret the inconvenience caused and appreciate your patience during a situation that was out of our hands. There has been many lessons learned on our end!

If there’s anything I can do to make this right for you now, please don’t hesitate to let me know by contacting us at hello@buddybottle.store

Odpowiedź od Buddy Bottle

Zaktualizowano 29 lip 2025

I’m really sorry your Buddy Bottle didn’t arrive in time for your holiday—I completely understand how disappointing that must have been.

The delay was due to unforeseen supply chain issues at the time, which unfortunately affected our pre-order colours. That said, the good news is that all colours are now fully in stock and being shipped directly from our London warehouse for much faster delivery.

We truly appreciate your patience and hope we’ll have the chance to give you a better experience next time.

Odpowiedź od Buddy Bottle

29 lip 2025

Thank you for your feedback, and we’re truly sorry for the frustration caused by your experience. We hope the refund and resolution provided were acceptable and helped in some way to make things right.

That said, we completely understand that this situation fell short of the service we aim to deliver. We’re actively working to improve our response times and delivery accuracy, and as part of this, we’re now in the process of moving to an external fulfilment partner. Our goal is to ensure a faster, more reliable delivery experience for all our customers moving forwards.

Your feedback is incredibly valuable to us, and we appreciate you taking the time to share it—it helps us grow and do better.

Odpowiedź od Buddy Bottle

29 lip 2025

Thank you for your honest feedback—and I’m truly sorry for the frustrating experience you’ve had with the bottle bag and our lack of follow-up.

It’s really disappointing to hear that the strap broke so quickly, and even more so that the promised replacement never arrived. That’s not the level of service I set out to offer, and I completely understand your frustration, especially with the lack of communication over the past couple of weeks.

We’ve been working through some changes in how we manage orders and customer service, but that’s no excuse for leaving you in the dark. I’m currently looking into a new external fulfilment partner and better systems for customer support, to prevent situations like this in the future.

We hope the refund enables you to find a suitable replacement strap for your bag.

Odpowiedź od Buddy Bottle

29 lip 2025

Firstly, I want to reassure you that we are absolutely not a scam company. We understand how disappointing this experience has been, and we take full responsibility for the frustration caused by the EVRI delay.

We take pride in the quality of our products and service, which is reflected in the 61 five-star reviews on Trustpilot and hundreds more on our website. We know that doesn't undo your experience, but we hope it provides some reassurance that we are a small, genuine business doing our best.

To clarify:

The dispute you raised was actually the first notification we received that your order hadn’t arrived on time.

We responded promptly to the dispute and believed the matter was resolved, especially as we didn’t hear anything further from you after the resolution.

That said, we’ve now escalated the case with EVRI as we can see there were still delivery issues, which we take seriously.

We’ve processed a full refund, and we truly hope that resolution is satisfactory. More importantly, we hope this doesn’t deter you from shopping with us again in the future—we’d love the opportunity to give you the positive experience you should’ve had the first time.