Britway Airport Transfer Ltd Recenzje 

143
Wynik TrustScore: 4.5 na 5

4,5

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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

We booked a last minute hire car with Britway Airport Transfer from Lingfield to Heathrow through their website. It was very easy online with email confirmation and updates. Our driver was wonderful a... Zobacz więcej

Oceniono na 5 z 5

Wonderful experience. Highly recommend. Great communication with the company team-updates etc, leaving no worries for traveler. The pick-up and return trip to Heathrow was comfy, safe and enjoyable... Zobacz więcej

Oceniono na 5 z 5

We booked a round trip car service choosing this company quite randomly. We were very happy with our choice, excellent customer service and considerate, good drivers with very comfortable rides.. We w... Zobacz więcej

Oceniono na 5 z 5

Communication between us and the driver was great. Mustafa contacted us shortly after we exited the airplane and kept in contact as we went thru immigration, arranging our pickup location. He was very... Zobacz więcej

Informacje dotyczące firmy

  1. Taksówki
  2. Transfer lotniskowy
  3. Limuzyny
  4. Przewóz osób minibusem
  5. Usługa transportowa

Napisane przez firmę

Britway Airport Transfer Ltd specialises in transporting individuals and groups to and from the airport with years of experience. We provide bespoke door to door service, guaranteeing you a stress free travel. We provide door to door service, so let us take the stress of worrying for your luggage and getting you to the airport or anywhere in the UK on time. On arriving back in the UK, one of our vehicles will be ready waiting for you before you even clear customs. We will take your Flight Details and monitor the flight’s arrival time so you would not need to pay any extra due to flight delays. Our team of drivers are trained to provide our clients with the best service and a variety of needs as customer satisfaction is our highest priority. We have a dedicated customer service team tailor-made to meet your need. They will be aware of your flight schedule and have your contact number in hand, so you have the surety that we will always stay in contact with you, every step of the way. Whether you are a small or large group we will always take into account the number of passengers and luggage to provide the appropriate sized vehicle. Book with us and let us take the stress out of your travels.


Dane kontaktowe

4,5

Doskonała

Wynik TrustScore: 4.5 na 5

143 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Odpowiada na 50% z negatywnych recenzji

Zwykle odpowiada w ciągu 1 tygodnia

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

4,5

Wszystkie recenzje

(143)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 33

Napisz recenzję
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Oceniono na 5 z 5

We wouldn’t use anyone else for a…

We wouldn’t use anyone else for a transfer now! Prompt, reliable and super friendly. We had amazing service and it was only booked hours before. Just brilliant!

8 czerwca 2025
Opinia niezależna
Logo Britway Airport Transfer Ltd

Odpowiedź od Britway Airport Transfer Ltd

Dear Sayjel,

Thank you so much for your kind words! We're thrilled to hear you had such a great experience with us. It's always our goal to provide prompt, reliable, and friendly service. We truly appreciate your support and look forward to serving you again!

Best regards!
Team Britway

Oceniono na 5 z 5

Recommend for family and personal bookings.

Fantastic executive car. I have enjoyed my whole journey. The driver welcomed me kindly and good customer service. The customer service agent arranged everything within few minutes. The price was fair and reasonable. Recommending Britway to family and personal arrangements.

1 czerwca 2025
Opinia niezależna
Logo Britway Airport Transfer Ltd

Odpowiedź od Britway Airport Transfer Ltd

Dear Emarley,

Thank you so much for your kind words and wonderful feedback! We're delighted to hear that you had a fantastic journey with us. We truly appreciate your recommendation and look forward to assisting you, your family, and friends in the future. Safe travels and see you again soon with Britway! 🚘✨

Thank you!
Britway Team

Oceniono na 5 z 5

Best Service!

This is literally the best drivers service in the UK!

23 kwietnia 2025
Opinia niezależna
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Odpowiedź od Britway Airport Transfer Ltd

Dear Steffi,

Thank you for your wonderful review! We're so glad to hear you had a great experience with us. Your kind words mean a lot, and we look forward to serving you again! 😊🚖

Thank You!
Team Britway

Oceniono na 5 z 5

Truly Exceptional Service!

I pre-booked Britway one month before my arrival in London. Unfortunately, my flight was delayed by around 18 hours, and to make things worse, I lost my mobile at Newark Airport. I was really stressed, thinking I’d have to search for the driver or arrange another taxi.

But to my surprise, as soon as I stepped out of the arrival hall, the Britway driver was right there waiting with a name board — even after such a long delay! I was so relieved and impressed.

Absolutely excellent service from start to finish. I highly recommend Britway to anyone looking for a reliable airport transfer.

4 kwietnia 2025
Opinia niezależna
Logo Britway Airport Transfer Ltd

Odpowiedź od Britway Airport Transfer Ltd

Dear Sarfan,

Thank you so much for your kind words! We're really glad we could be there for you, especially after such a long and stressful journey. It means a lot to know our service made things a little easier. We truly appreciate your recommendation! 😊✈️

Thank you!
BAT Team

Oceniono na 1 z 5

DO NOT USE THIS SERVICE

DO NOT USE THIS SERVICE! I am writing to provide feedback on the service I received during my recent journey from Stansted Airport. Due to the Heathrow fire, I was unable to be dropped off at the Heathrow parking lot and had to be taken home instead. To start the journey they were 30 minutes late on the pick up. Unfortunately, the electric vehicle provided did not have sufficient charge to complete the journey, resulting in my wife having to collect me and drive the remaining 10 miles.

Given the cost of £230 for this service, I found this experience to be quite disappointing. I hope travelers will take this feedback seriously and consider using another service and the company will consider improving their service to prevent such issues in the future.

21 marca 2025
Opinia niezależna
Logo Britway Airport Transfer Ltd

Odpowiedź od Britway Airport Transfer Ltd

Dear Sir,

We sincerely apologize for the inconvenience and frustration you experienced during your recent journey with us. This is certainly not the level of service we strive to provide, and we completely understand your disappointment—especially given the circumstances and the cost involved.
A member of our team will be contacting you immediately to discuss this further and offer appropriate assistance. We truly value your feedback and hope to have the opportunity to restore your trust in our service.

Kind regards,
Britway Customer Support Team

Oceniono na 1 z 5

Don’t use this cab company very bad…

Don’t use this cab company very bad service

7 stycznia 2025
Opinia niezależna
Logo Britway Airport Transfer Ltd

Odpowiedź od Britway Airport Transfer Ltd

Hi Burhan,

Thank you for your review. As we noticed that you were one of our drivers, we will contact you for the necessary actions. Please urgently provide evidence regarding your negative review on Britway Airport Transfer Ltd.

Thank You!
BAT Team

Oceniono na 1 z 5

BE CAREFUL, NOT RELIABLE AND NO REFUND

Trip was cancelled, but still awaiting for refund after 8 months. Don’t booked with this company, it’s a very “gipsy” company. Many apologies but no action to pay back.

10 marca 2024
Opinia niezależna
Logo Britway Airport Transfer Ltd

Odpowiedź od Britway Airport Transfer Ltd

Dear Mahmoud,

We're sorry to hear about your experience. Please provide your booking reference number, email, and contact number, and our team will look into this as a priority. We will reach out to you for further arrangements.

Thank You!
BAT Team

Oceniono na 5 z 5

Excellent service

Excellent service! Took me all the way from Heathrow to Liverpool after a long flight! The car was spacious and comfortable which made the long journey feel short. Will definitely be booking my return with them too!

14 grudnia 2024
Opinia niezależna
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Odpowiedź od Britway Airport Transfer Ltd

Dear Charles,

Thank you for your wonderful review! We're so glad to hear you had a smooth experience with us. Your kind words mean a lot, and we look forward to serving you again! 😊🚖

Thank You!|
BAT Team

Oceniono na 5 z 5

Fantastic experience

Fantastic experience. Our driver, Augustin, was courteous, friendly and a very safe driver. We had to make two changes - one to the number of passengers and one the night before, to change our time to earlier. Both were processed with no difficulty. Augustin was waiting for us and the car was clean and spacious. Would definitely use again - felt very high end.

8 września 2024
Opinia niezależna
Logo Britway Airport Transfer Ltd

Odpowiedź od Britway Airport Transfer Ltd

Dear Melissa,

Thank you for your wonderful feedback! We're delighted to hear that Augustin provided excellent service and that your changes were handled smoothly. We appreciate your kind words and look forward to welcoming you again for another great experience! 😊🚖

Thank You!|
BAT Team

Oceniono na 1 z 5

Don’t use the company

Don’t use the company, booked and paid a deposit for the meet and greet service from Heathrow to Gatwick. My flight was delayed but I kept them upto date and told them when I would landing they even WhatsApp me back telling me driver is notified and will be there when I land, I was so pushed for time for my next flight,when I landed there was no driver to be seen, phoned them and they said he was stuck in traffic!!! Absolutely shocking!! So had no choice to use the airport taxis (which was about the same price anyway) never received my deposit back either after them saying I would. Total scammers in my eyes.

15 października 2023
Opinia niezależna
Logo Britway Airport Transfer Ltd

Odpowiedź od Britway Airport Transfer Ltd

Dear Kimby,

We're sorry to hear about your experience. Please provide your booking reference number, email, and contact number, and our team will look into this as a priority. We will reach out to you for further arrangements.

Thank You!
BAT Team

Oceniono na 5 z 5

My first taxi ride to Heathrow

This was my first experience of Britway. I've previously driven myself and so I was interested to see how much I preferred being driven; the answer is, a lot!1 Particularly last night after a long flight.
The drivers to and from lLR were on time. They were friendly, skilful drivers and interesting people to talk to.
I do the journey three times a year and from now on, Britway will always be my choice.

7 sierpnia 2024
Opinia niezależna
Logo Britway Airport Transfer Ltd

Odpowiedź od Britway Airport Transfer Ltd

Dear Stephen,

Thank you for your wonderful review! We're so glad to hear you had a smooth experience with us. Your kind words mean a lot, and we look forward to serving you again! 😊🚖

Thank You!|
BAT Team

Oceniono na 1 z 5

This company used to be reliable but…

This company used to be reliable but last two trips I have booked from Gatwick and Heathrow have been disastrous. Gatwick trip the driver was not at the airport and I had paid for meet and greet .. it took over an hour to get picked up after numerous calls to the company. Worse than this in June I was due to be picked up at Heathrow ...the driver WhatsApp'd me and confirmed that he was at the airport . I let him know when i was coming through with luggage only for him to say he was still outside the airport in a queue of traffic, He then cancelled on me and I had to make alternative arrangements! Despite Britway confirming I would be refunded for this journey in June I am still waiting for them to refund me 2 months later. They are not picking up my calls and only able to communicate on chat on their website...I get apologies but no action ..I have been on another chat today and further apologies given ...we will see if they finally refund me !

17 czerwca 2024
Opinia niezależna
Logo Britway Airport Transfer Ltd

Odpowiedź od Britway Airport Transfer Ltd

Dear Martin,

We're sorry to hear about your experience. Please provide your booking reference number, email, and contact number, and our team will look into this as a priority. We will reach out to you for further arrangements.

Thank You!
BAT Team

Oceniono na 5 z 5

VERY NICE CONSIENCIOUS DRIVERS A NICE…

VERY NICE CONSIENCIOUS DRIVERS A NICE DRIVE TO HEATROW AND BACK. RELIABLE SERVICE!

2 lipca 2024
Opinia niezależna
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Odpowiedź od Britway Airport Transfer Ltd

Dear Jennifer,

Thank you for your wonderful review! We're so glad to hear you had a smooth experience with us. Your kind words mean a lot, and we look forward to serving you again! 😊🚖

Thank You!|
BAT Team

Oceniono na 5 z 5

Perfect service nice friendly drivers…

Perfect service nice friendly drivers always on time online booking very easy cheep rates always rendomend this company

28 czerwca 2024
Opinia niezależna
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Odpowiedź od Britway Airport Transfer Ltd

Dear Tony,

Thank you for your wonderful review! We're so glad to hear you had a nice experience with us. Your kind words mean a lot, and we look forward to serving you again! 😊🚖

Thank You!|
BAT Team

Oceniono na 5 z 5

Ho avuto un'esperienza eccellente con…

Ho avuto un'esperienza eccellente con il servizio di trasferimento aeroportuale Britway. L'autista è stato puntuale, professionale e cordiale, garantendo una corsa tranquilla e senza stress. L’auto era pulita e confortevole, rendendo il viaggio piacevole. Consiglio vivamente il loro servizio affidabile.

21 czerwca 2024
Opinia niezależna
Logo Britway Airport Transfer Ltd

Odpowiedź od Britway Airport Transfer Ltd

Dear Morina,

Thank you for your wonderful review! We're so glad to hear you had a smooth experience with us. Your kind words mean a lot, and we look forward to serving you again! 😊🚖

Thank You!|
BAT Team

Oceniono na 5 z 5

On time, Excellent service

I booked a taxi with Britway first, but then I found a slightly cheaper option and requested a refund. They promptly accepted and refunded the amount. However, when I arrived, I got a call from the other taxi company saying they didn't have any drivers available and cancelled my booking. I then called Britway for a taxi, and they sent a car within 15 minutes. I was really impressed with how they handled everything. I got all the notifications on the app, including the driver details and when the driver was en route to complete the job. I highly recommend Britway to everyone. Thank you, Britway!

27 stycznia 2024
Opinia niezależna
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Odpowiedź od Britway Airport Transfer Ltd

Dear Sarfash,

Thank you for your wonderful review! We're so glad to hear you had a smooth experience with us. Your kind words mean a lot, and we look forward to serving you again! 😊🚖

Thank You!|
BAT Team

Oceniono na 5 z 5

Wonderful service

I have used their service multiple times now and they're always on time. The drivers are all very professional and friendly. I'd definitely recommend and wouldn't go anywhere else.

17 stycznia 2024
Opinia niezależna
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Odpowiedź od Britway Airport Transfer Ltd

Dear HR,

Thank you for your wonderful review! We're so glad to hear you had a smooth experience with us. Your kind words mean a lot, and we look forward to serving you again! 😊🚖

Thank You!|
BAT Team

Oceniono na 5 z 5

Truly outstanding service!

I recently used Britway Airport Transfer service for a journey from Heathrow to Woodchurch, Kent, and I must say, it was a truly outstanding experience.

From the time I booked the service, the communication was seamless. The driver was already there upon arrival, making the start of my journey stress-free.

The vehicle was well-maintained, providing a comfortable and safe ride. The driver was friendly.

Overall, I highly recommend Britway Airport Transfer for anyone seeking a reliable, professional, and customer-centric airport transfer service.

10 stycznia 2024
Opinia niezależna
Logo Britway Airport Transfer Ltd

Odpowiedź od Britway Airport Transfer Ltd

Dear Rana,

Thank you for your wonderful review! We're so glad to hear you had a smooth experience with us. Your kind words mean a lot, and we look forward to serving you again! 😊🚖

Thank You!|
BAT Team

Oceniono na 5 z 5

Britway Airport transport is the best…

Britway Airport transport is the best transport company in the UK specially if you want to travel to and from Heathrow. Highly professional drivers, speaks very fluent English and greet you well like a family. Highly recommended

18 stycznia 2024
Opinia niezależna
Logo Britway Airport Transfer Ltd

Odpowiedź od Britway Airport Transfer Ltd

Dear Asher,

Thank you for your wonderful review! We're so glad to hear you had a smooth experience with us. Your kind words mean a lot, and we look forward to serving you again! 😊🚖

Thank You!|
BAT Team

Oceniono na 1 z 5

They won’t refund cancelled rides.

Driver was late for my airport pickup in Heathrow. I decided to cancel my ride back from the hotel to the airport based on that and other reviews as I didn’t want to risk my flight. They supposedly canceled the booking but I never received the money back (this was prepaid). I do not trust or recommend this company. Try Eddie Manning, a professional chauffeur company in London. I found them trustworthy and extremely reliable. I will repost this review on Tripadvisor.

2 maja 2023
Opinia niezależna
Logo Britway Airport Transfer Ltd

Odpowiedź od Britway Airport Transfer Ltd

Dear Sir/Madam,

We sincerely apologize for any inconvenience you may have experienced during your recent interaction with our service. At Britway, we are committed to delivering top-notch service to our passengers, evident from the positive reviews on platforms like Trustpilot.

To address the concerns you've raised, we kindly request the reservation number associated with your booking. This information will enable us to thoroughly investigate the matter and provide you with the most effective solution to alleviate any inconvenience you may have encountered.

Your cooperation is highly appreciated, and we assure you that we are dedicated to resolving this matter promptly. Please reply with your reservation number, and we will do our utmost to ensure your satisfaction.
We expect to receive your response, complete with a valid reference number, within a maximum timeframe of 24 hours.

Thank you for your understanding and patience.

Best regards,
- Britway Admin

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