British Homesellers Recenzje 

497
•
Wynik TrustScore: 4.5 na 5

4,7

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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

We had a brilliant experience with British Homesellers from start to finish. Buying a house can be quite a stressful process, especially as first-time buyers, but their communication was always qu... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

We were very happy with Fallon’s service throughout the purchase of our first property. She always kept us informed about what was happening and how things were progressing. Whenever I had a question... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

I had the best experience, being a first time buyer, I had direct contact to everyone, they kept the communication open every-time I needed something, Alex C. was exceptional…. The process took only 2... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Really happy with the service from British Homesellers. The whole process has been so easy and straightforward. Everyone has been really supportive, communication has been great, and they’ve always be... Zobacz więcej

Reakcja na opinię

Informacje dotyczące firmy


Dane kontaktowe

4,7

Doskonała

Wynik TrustScore: 4.5 na 5

497 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Odpowiada na 100% z negatywnych recenzji

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4,7

Wszystkie recenzje

(497)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 58

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

Excellent team!

Excellent team! Our contact, Charles, was very clear and good at communicating. As first time buyers we didn’t know much but they were patient and explained everything out to us so we could understand! Great firm, highly recommended!

20 grudnia 2022
Opinia niezależna
Oceniono na 5 z 5

Outstanding experience!

We purchased our property through British Home Sellers who were outstanding throughout. Charles went above and beyond to help with communication and coordination throughout the chain. I honestly believe if Charles wasn't involved, it may have not had a happy ending! He was always reachable even outside of work ours and Charles is an absolute asset to the business. We would definitely use British Home Sellers on our next move.

25 listopada 2022
Opinia niezależna
Oceniono na 1 z 5

Beware!! Over promised, under delivered & broke terms of contract

Slick marketing by employees who sound professional & are very convincing. However, didn’t get a single viewing on our property in the 3 months with them. Had viewings with the agents we were with before these for a shorter time. Very disappointing.
We received a weekly ‘update’ from our assigned agent, mainly advising how many views we’d had online. (Information you can get from other sites). Surprise surprise their only tool to generate more interest was to reduce the price, just like any estate agent!
Worst of all, after giving 30 days notice, as in their terms of contract, we returned from a trip away on 23/12 to discover our property hadn’t been removed from the market. Despite emails & phone calls there was no reply from them as they had finished for Christmas. No doubt their excuse. What would have happened if we had broken the terms of the contract with them??!!
There are no ‘investors’ and this is just an estate agent by another name charging much higher fees.
Do yourself a favour and read the reviews carefully (the good ones are mainly buyers or people who’ve left them soon after initial contact with the company) then save yourself time & money & take your business to a local agent.

28 grudnia 2022
Logo British Homesellers

Odpowiedź od British Homesellers

Dear Monica,
Thank you for your review and apologies for your experience.
Looking on the system I can see my colleague has now resolved this for you yesterday. We are sorry for the delay on this, despite the Christmas period, we should of ensured this happened for you.
We care about providing results & importantly offering a great service and we are sorry we have fallen short. We struggled to get the expected results in this case and we are sorry for this.
We wish you the very best in selling,
Kind regards,
The British Homesellers Team

Oceniono na 5 z 5

Shout out to Alex for being Client First at all times

As a buyer the best part of the experience was dealing with Alex during the offer stage. He offered great guidance and advice and I felt like he treated both myself and the vendor as his customers. He was also helpful when I had queries and either answered them or pointed me in the right direction.

1 grudnia 2022
Opinia niezależna
Oceniono na 5 z 5

Good experience

Overall a smooth experience of purchasing a property and we had no issues. Charles in particular was helpful, professional and always polite. Thank you.

22 grudnia 2022
Opinia niezależna
Oceniono na 5 z 5

Great service, great communication. Thanks Alex

British homesellers ensured my purchase went through very smoothly, and even when on the otherside of the world, was always kept well informed with the latest updates. Alex was brilliant and couldn't recommend enough, always happy to help, and always went the extra mile in regards to being the bridge between both solicitors. Thanks a lot for making the purchase as smooth as it was, during some difficult days haha.

11 listopada 2022
Opinia niezależna
Oceniono na 5 z 5

Helpful and supportive

I’ve found BHS to be very helpful and supportive in the process of facilitating the transactions of an otherwise stressful property chain I was in due to my side of the deal with my property buyers and solicitors. I’m particularly grateful to Alex and Charles for their perseverance, patience and effective communications. They were truly professional and understanding with a friendly approach. I would especially like to mention how Charles went out of his way to sort out a last-minute glitch on the completion day. Thank you, Charles. And many thanks to Alex and all BHS team.
Highly recommended.

12 grudnia 2022
Opinia niezależna
Oceniono na 5 z 5

Great service

Great service , all ran smoothly, all staff i spoke to over the phone were polite and officiant , would definitely recommend

30 czerwca 2022
Opinia niezależna
Oceniono na 1 z 5

Don't bother find a reputable local estate agent

Don't bother, they are no better than a local estate agent. Firstly they offer you 85% of your house price. Tell you that they have a portfolio of investors, that they can sell your house in a month for what seems like a great price, or buy it from you for an even better price, or put you up for sale for another great price but just as an estate agent would. Then you are hassled for a 25.00 deposit from their solicitors for a house that they haven't even got on the market. It then takes them 10 days to finally get the house to go live on the same websites that other estate agents use, with absolutely appalling quality photos. So bad in colour it's embarrassing. Then you sit and wait for all these promises they give you. Investors don't materialise, neither do the viewings (which you have to do yourself) we had 1 in the time on with them. Then when you ask for the cash offer price, surprise surprise its nothing like 85% of the market value. We never found out the actual price as they were so cagey they never formally came back with the offer. Except we were told it was considerably less than the 318K they offered via a letter which they had the gall to send us. Then we were offered what they call an auction style format, which it isn't its just offering at a lower price with offers over supposedly to drum up business. Then if you ask for the cash offer each time you reduce it they then reduce the cash price. That doesn't work either, so then what they do is have the cheek to expect you to reduce it by 75k to sell it. Give them a wide berth, they don't give you anywhere near the cash price they offer, their pictures are poor, their service isn't great and they just tell you BS to get you to sign up knowing full well they won't sell your house for the price they say they can sell it for. If they don't get any interest, you go to the bottom of the pile and they lose interest.

British Homesellers look harder it only went off the market with you yesterday

2 grudnia 2022
Opinia niezależna
Logo British Homesellers

Odpowiedź od British Homesellers

Dear Debbie,
Thank you for your review and apologies for your experience.
Thank you for providing further information through Trustpilot. It has allowed us to identify the property and look into this properly.
We are sorry we failed to generate a result. Occasionally we struggle to get the response from buyers we expect, and this was one of those occasions.
Most importantly, we’re sorry we fell short on communication. Through the process we where upfront the cash route would always be lower than the prices you wanted, which is why we agreed and focused on strategies that targeted on drawing individual buyers to purchase at higher prices. Frustratingly in this instance it didn’t work and buyers chose not to purchase.
We are sincerely sorry and wish you the very best in selling.
Kindest regards,
The British Homesellers Team

Oceniono na 1 z 5

What can I say they said all the right…

What can I say they said all the right things to begin with. Then they ring you all the time till you agree to sell through them ,then when ever I rang up ,no floor plan till I rang and asked why then it magically appeared, never answers phone never rings back about updates , if you ring the central office he is always there and free to tell you nothing wasted three months of my life couldn’t wait to get away from them , absolute rubbish and lies from the start. all names have been removed to stop trustpilot removing my true account as asked by British home sellers

15 listopada 2022
Opinia niezależna
Logo British Homesellers

Odpowiedź od British Homesellers

Thank you for your review and apologies for your experience.

I can assure you we do not 'lie'. Property is not an exact science and we always set sincere expectations. Although we achieve results in the vast majority of instances. In rare cases we fail. We clearly got it wrong in this case and are investigating what went wrong to improve how we work.

We wish you the very best in selling your property.

Kind regards,
British Homesellers

Oceniono na 5 z 5

Supportive & committed company…

I bought an apt that was sold by British Homesellers and I was very impressed by their commitment to the task! They communicated clearly with me as the buyer and were supportive and involved in the whole process.

17 października 2022
Opinia niezależna
Oceniono na 5 z 5

Great communication- a pleasure to deal with!

From the initial viewing to completion British Homesellers made buying a house look easy. Charles in a particular was very reassuring and professional throughout. I felt all my questions were answered before I had even asked them! Definitely recommend.

17 października 2022
Opinia niezależna

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