We completed a Help to Buy valuation with FP Surveying and had a really great experience. The process was efficient and good value for money - I paid online on Monday, Ruby attended on Friday, and the... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Stuart was brilliant, courtesy calls were made and where I could not answer detailed voice mails and emails were sent. This allowed me to ask specific questions which be was then able to provide g... Zobacz więcej
Reakcja na opinię
This was my fourth time using FP surveying for a shared ownership RICS valuation. The services provided were as always of a really high standard. What I appreciated the most was the fast turn around,... Zobacz więcej
Reakcja na opinię
Received a RICS report quote from them through a surveyor comparison site. Quote was competitive and I reached them via webchat to check availability. They confirmed it could be done the followi... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
- Rzeczoznawca nieruchomości
- Rzeczoznawca budowlany
- Rzeczoznawca ds. wyceny nieruchomości
- Nieruchomości – wyceny
- Rzeczoznawca
Napisane przez firmę
FP Surveying is a trusted UK-based property surveying firm, dedicated to providing fast, reliable, and professional survey and valuation services. As part of one of the UK’s largest and most efficient surveying businesses, we specialise in RICS Homebuyer Reports, Level 2 Surveys, and Valuations, ensuring our clients have all the information they need to make confident property decisions. We understand that time is critical in the property market, which is why we focus on quick turnaround times without compromising on accuracy or detail. Our experienced RICS-qualified surveyors deliver clear, expert advice, helping homebuyers, homeowners, and lenders easily navigate property transactions. FP Surveying has built a reputation for exceptional service and customer satisfaction with hundreds of five-star reviews. Our team is committed to providing professional, straightforward guidance to make your property journey as smooth as possible. Fast. Professional. Trusted. That’s FP Surveying. Mark Ninnim - Head of Customer Experience
Established in March 2002
Napisane przez firmę
- Expert RICS surveyors local to you...
- At FP Surveying, we’re committed to providing a premium, nationwide service for anyone needing a professional property survey. Whether you're buying your next home and want a clear evaluation of its condition, redeeming a Help to Buy loan, or simply looking for an independent valuation — we’re here for you. Our team of experienced, qualified RICS surveyors is supported by outstanding customer service that’s designed to make the process smooth, reassuring, and refreshingly human. Whatever your property-related goals, FP Surveying is here to help you move forward with confidence.
Money Back Guarantee...
If you are not happy with any aspect of our service prior to booking, including the proposed date. We will issue you an immediate no questions asked refund.
We’re committed to delivering outstanding service from the very start. If, for any reason, you’re not completely happy with any aspect of our service before your booking goes ahead – including the proposed date – we’ll issue you an immediate, no-questions-asked refund. Simple as that.
Dane kontaktowe
HO/ Hurstwood Grange, Hurstwood Lane, RH17 7QX, Haywards Heath, Zjednoczone Królestwo
- 03300 587127
- enquiries@fpsurveying.co.uk
- fpsurveying.co.uk
Trusted, Rated, Recommended
4,7
Doskonała
555 recenzji
Odpowiada na 100% z negatywnych recenzji
Zazwyczaj odpowiada w ciągu 24 godzin
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Really impressive Service!
I really recommend FP Surveying - the service from booking, through to survey was highly efficient, fabulous value for money and I was really really impressed with my surveyor Nigel Sloper.
Nigel was so helpful and easy to engage his services, even before the survey had been carried out I felt highly assured and confident that the survey report would be extremely helpful in having total clarity on the property I hoped to purchase.
Thank you so much Nigel and FP Surveying for a highly effective and detailed report - I would thoroughly recommend and use your services again!
19 kwietnia 2026
Opinia niezależna
Odpowiedź od FP Surveying
Thank you for such a fantastic review. We’re so pleased to hear that the whole process, from booking through to the survey, was efficient and great value for money.
It’s especially great to hear how much of an impact Nigel Sloper made even before the survey was carried out. Building that early confidence and then delivering a clear, detailed report is exactly what we aim for, so it’s brilliant to know that came through.
We truly appreciate your recommendation and would be delighted to help you again in the future.
Have a great Monday!
Mark Ninnim – Head of Customer Experience
Very thorough survey with proffesional…
Very thorough survey with proffesional in depth information that was promtly provided within 2 days of the inspection.
Nigel was the surveyor, highly reccomend!
14 kwietnia 2026
Opinia niezależna
Odpowiedź od FP Surveying
Thank you for the great review. We’re so pleased to hear that the survey was thorough and provided clear, in-depth information, delivered promptly after the inspection. It’s fantastic to know Nigel made such a positive impression – we’ll be sure to pass your kind words on. We really appreciate your recommendation!
Have a great Monday!
Mark Ninnim – Head of Customer Experience
We completed a Help to Buy valuation…
We completed a Help to Buy valuation with FP Surveying and had a really great experience. The process was efficient and good value for money - I paid online on Monday, Ruby attended on Friday, and the report was delivered the same day. Ruby was professional, efficient and a pleasure to deal with. Highly recommended!
10 kwietnia 2026
Opinia niezależna
Odpowiedź od FP Surveying
Thank you for the great review. We’re so pleased to hear that the survey was thorough and provided clear, in-depth information, delivered promptly after the inspection. It’s fantastic to know Nigel made such a positive impression – we’ll be sure to pass your kind words on. We really appreciate your recommendation!
Have a great Monday!
Mark Ninnim – Head of Customer Experience
Bit chaotic
Received a RICS report quote from them through a surveyor comparison site. Quote was competitive and I reached them via webchat to check availability. They confirmed it could be done the following week, so I made an appointment.
However, I did not receive any booking confirmation for a day. I was told the booking had actually been scheduled for a month later when I followed up the next day. This big gap wasn't quite acceptable. They then forwarded my case to their partner surveyor L&G without informing me. I only found out after receiving emails from L&G, and when I queried it, they confirmed the referral.
The report from L&G was actually quite comprehensive, but I believe it had nothing to do with FP.
I would advise that if anyone chooses to use them, you will need to chase them immediately after placing your order. Things may get lost or delayed as they do not keep you informed by default.
20 marca 2026
Opinia niezależna
Odpowiedź od FP Surveying
Hi, thank you for taking the time to share your feedback. We're sorry to hear that your experience didn't reflect the standard of communication we aim to provide, and we appreciate you giving us the opportunity to explain.
You're right that when your booking came in, the surveyor we initially allocated was not available as soon as you needed. We spent the following day working to find you an earlier appointment, which is why the confirmation took a little longer than it should have. We appreciate that delay wasn't acceptable and we're sorry for the uncertainty it caused.
Once we understood your timeframe, we arranged for your survey to be carried out by Legal and General, one of the UK's largest and most respected surveying firms. What we should have done is communicated that to you clearly and promptly, and we hold our hands up to the fact that in our efforts to get things sorted quickly for you, that important detail was missed. That's not good enough and it's something we are taking on board. Incidentally, the use of panel partners is clearly explained in the terms and conditions that you agreed to, and the privacy policy you had access to, but we fully accept that this is no substitute for clear and proactive communication from our team.
We're pleased the report itself was comprehensive, as you noted, and we hope it served you well with your purchase.
To anyone reading this, we want to be transparent. When demand is high we do work with a trusted network of partners to ensure surveys are completed to the highest standard and within the timeframes our customers need. We will always endeavour to keep you informed every step of the way, and we are working to make sure this kind of communication gap does not happen again.
Thank you again for your feedback. If you'd like to discuss this further please don't hesitate to get in touch directly.
Have a great weekend,
Mark Ninnim – Head of Customer Experience
Possible data breach
I phoned FP Surveying before instructing them to ask when the survey would be carried out, I was advised one week. After instructing them, they booked our survey in for nearly three weeks later. I contacted FP Surveying to advise I needed an earlier survey to be done and they said they would see what they could do. I then received an e-mail from L&G Surveying Surveys Ltd attaching forms to instruct them, I phoned FP Surveying who told me they had passed my details to L&G for them to do our survey as L&G could do it next week. Although not happy about this, I accepted this. The following day, I got another e-mail, this time from Countrywide Home Surveys, who were thanking me for instructing them to do my survey. I phoned FP Surveying again, they told me that L&G were no longer able to do my survey due to sickness, so they had asked Countrywide Home Surveys to do my survey. At this point I asked for a refund and said I would get another firm to do my survey. I then received another e-mail from FP Surveying advising me they could do my survey early next week. At this point I had already instructed another surveyor (who carried out my survey three working days after instructing them and I received their report the day after the survey was carried out) and therefore told FP Surveying to go ahead with refunding my monies. The only reason that I have not given a 1* rating is because the refund was received within two working days. I am not sure whether there has been a data breach due to the fact that I have not authorised my personal information to be shared with L&G Surveying Surveys Ltd or Countrywide Home Surveys.
26 marca 2026
Opinia niezależna
Odpowiedź od FP Surveying
No data breach.
Thank you for taking the time to share your experience. I’m really sorry to hear about the confusion and frustration caused around the scheduling of your survey and the communication that followed. I completely understand how this would have been disappointing.
In situations where we are trying to meet tighter timescales, we may look to trusted panel partners to assist with delivery. This should always be communicated clearly, and I’m sorry that this process did not feel smooth in your case.
With regards to your concern around a possible data breach, I would like to reassure you that this is not the case. When instructing us, you agreed to our terms and conditions and were provided with access to our privacy policy, which clearly explains that we may share information with carefully selected partners to fulfil the service. All data is handled in accordance with the Data Protection Act and relevant regulations.
I’m pleased we were able to process your refund promptly, although I appreciate this does not undo the earlier experience.
Have a great day,
Mark Ninnim – Head of Customer Experience
Stuart was top quality
Stuart was brilliant, courtesy calls were made and where I could not answer detailed voice mails and emails were sent. This allowed me to ask specific questions which be was then able to provide guidance on. The turn around time was the best ive ever had also within 24 hours to receive the report which considering the detail within it was very impressive.
The price of the survey was by far the cheapest I had available.
When my purchase on another property was not viable, they paused it free of charge no questions asked and when I found my new property had it booked within a week.
1 kwietnia 2026
Opinia niezależna
Odpowiedź od FP Surveying
Thank you for such a fantastic and detailed review. We’re so pleased to hear that Stuart’s communication made a real difference, with calls, detailed voicemails, and emails helping you ask the right questions and get clear guidance throughout. A 24-hour turnaround on a detailed report is exactly what we aim for, so it’s great to know that stood out.
It’s also brilliant to hear that you found our pricing so competitive. We’re often told we’re among the most competitive out there, but we always aim to pair that with a premium level of service.
We’re especially pleased we could support you when your initial purchase didn’t go ahead and then get everything booked quickly once you found a new property. Thank you again for your recommendation – it means a lot.
Have a great day!
Mark Ninnim – Head of Customer Experience
House evaluation
The gentleman really took his time to go round the house and give me sound advise accordingly. Very friendly man, who made me feel well at ease. I would recommend FP Surveying any day. Keep up the good work. God bless.
17 marca 2026
Opinia niezależna
Odpowiedź od FP Surveying
Thank you for the lovely review. We’re so pleased to hear that the surveyor took the time to carry out a thorough inspection and provide clear, helpful advice. Creating a friendly and reassuring experience is something we really value, so it’s great to know you felt at ease throughout. We truly appreciate your recommendation and kind words.
Have a great day!
Mark Ninnim – Head of Customer Experience
Nick Faulkner gave us a stress free and…
Nick Faulkner gave us a stress free and professional experience. Would highly recommend, instructed at short notice and got to us quickly , also issuing his report quickly even over a bank holiday
Highly recommend.
4 kwietnia 2026
Opinia niezależna
Odpowiedź od FP Surveying
Thank you for the fantastic review. We’re so pleased to hear that Nick provided a stress-free and professional experience, especially when working to short notice. Delivering quickly and even turning the report around over a bank holiday is exactly the level of service we aim for. We really appreciate your recommendation.
Have a great day!
Mark Ninnim – Head of Customer Experience
Omg what can u say so quick to get…
Omg what can u say so quick to get report back only 24 hrs on a bank hol as I needed it quick so impressed such an in depth report great value for money will recommend to everyone Nick was great!!!
4 kwietnia 2026
Opinia niezależna
Odpowiedź od FP Surveying
Thank you for such an amazing review! We’re so pleased to hear you were impressed with the speed of the turnaround, especially receiving such an in-depth report within 24 hours over a bank holiday. It’s great to know you felt it was excellent value for money too. We’ll be sure to pass your kind words on to Nick. We really appreciate the recommendation!
Have a great day!
Mark Ninnim – Head of Customer Experience
Great service from Nick Faulkner who…
Great service from Nick Faulkner who carried out a level 2 survey for us - very thorough and detailed report
2 kwietnia 2026
Opinia niezależna
Odpowiedź od FP Surveying
Thank you for the great review. We’re so pleased to hear that Nick Faulkner delivered a thorough and detailed Level 2 survey for you. Providing clear, high-quality reports is exactly what we aim for, so it’s great to know that came through. We really appreciate you taking the time to share your feedback.
Have a great day!
Mark Ninnim – Head of Customer Experience
This was my fourth time using FP…
This was my fourth time using FP surveying for a shared ownership RICS valuation. The services provided were as always of a really high standard. What I appreciated the most was the fast turn around, firstly it was quick to book and secondly the written survey was returned to me on the same day. Many thanks to John Frost for the extremely speedy and efficient report.
1 kwietnia 2026
Opinia niezależna
Odpowiedź od FP Surveying
Thank you for such a fantastic review. A fourth time using FP Surveying really does say it all, and we truly appreciate the continued trust you’ve placed in us.
We’re so pleased to hear that once again the service was delivered to a high standard, with a quick booking process and a same-day turnaround on the report. A big thank you to John Frost for delivering such a speedy and efficient service.
It means a lot to have returning clients like yourself, and we look forward to helping you again in the future.
Have a great day!
Mark Ninnim – Head of Customer Experience
Help to Buy valuation made stress free!
We had a great experience with FP Surveying for our Help to Buy valuation. I made the payment online on the Monday and received a call two days later to book the valuation, with slots offered as soon as the following day.
The evening before the booking I received a text with a 2 hour time slot. On the day of the booking, I received a call from John Frost (MRICS) to let me know when he was on his way. On arrival John was very polite and knowledgeable.
Later that afternoon, John called me to inform me of the valuation and I received the report by email that very same day. Everything was so efficient, and this meant that I could submit the valuation report to Help To Buy the day after it had been completed.
I highly recommend FP Surveying for your Help to Buy valuation, John Frost went above and beyond to help us and we are sincerely grateful.
5 marca 2026
Opinia niezależna
Odpowiedź od FP Surveying
Thank you for such a fantastic and detailed review. We’re so pleased to hear that the whole process, from booking through to receiving your Help to Buy valuation, was smooth, efficient, and well communicated at every stage.
It’s great to know that the updates, time slots, and calls kept everything clear and on track, and that John Frost delivered such a professional and helpful service throughout. Going above and beyond to ensure you had your report the same day, allowing you to move forward quickly, is exactly the level of service we aim to provide.
We truly appreciate your recommendation and kind words – thank you again.
Have a great day
Mark Ninnim – Head of Customer Experience
An excellent service from Nick Faulkner!
An excellent service from Nick Faulkner of FP Surveying, who conducted a Level 2 survey on a four bed property in March 2026.
Nick checked with us before the survey to get our perspective of the property and if we have any specific points that we would like him to look into.
He followed up quickly with a comprehensive but easily readable report. With the expert insight of Nick Faulkner, we were about to make an informed decision about the property.
13 marca 2026
Opinia niezależna
Odpowiedź od FP Surveying
Thank you for such a fantastic review. We’re so pleased to hear that Nick Faulkner took the time to understand your perspective before the survey and delivered a comprehensive yet easy-to-read report so quickly afterwards. Helping clients make informed decisions with clear expert insight is exactly what we aim to achieve. We really appreciate you taking the time to share your experience.
Have a great evening
Mark Ninnim – Head of Customer Experience
Very professional and accommodating in…
Very professional and accommodating in regards to re-booking a scheduled appointment at their convenience, report was of a high standard that made me feel justified in employing them for a market valuation.
12 marca 2026
Opinia niezależna
Odpowiedź od FP Surveying
Thank you for the great review. We’re really pleased to hear that the team were professional and accommodating when it came to re-booking your appointment. It’s fantastic to know the report was of a high standard and gave you confidence in choosing us for your market valuation. We truly appreciate you taking the time to share your experience.
Have a great afternoon!
Mark Ninnim – Head of Customer Experience
Had a fantastic experience with the…
Had a fantastic experience with the surveyor Stuart he was very professional and explained everything stage.
The report showed us where we should make improvements.It was great and thank you Stuart and the company.
Patricia
13 marca 2026
Opinia niezależna
Odpowiedź od FP Surveying
Thank you for the lovely review, Patricia. We’re so pleased to hear you had a fantastic experience with Stuart and that he took the time to explain everything clearly at each stage. It’s great to know the report helped highlight areas for improvement and gave you useful guidance. We really appreciate your kind words and thank you for choosing FP Surveying.
Have a great day!
Mark Ninnim – Head of Customer Experience
Stuart was brilliant and very…
Stuart was brilliant and very efficient. He called me before the viewing and I felt comfortable to express my concerns. He was very professional and very helpful. I got my report the next day. Highly recommended.
11 marca 2026
Opinia niezależna
Odpowiedź od FP Surveying
Thank you for the great review. We’re so pleased to hear that Stuart was brilliant and efficient, and that his call before the survey helped you feel comfortable raising your concerns. Providing clear support and delivering the report the very next day is exactly the level of service we aim for. We really appreciate your recommendation.
Have a great day!
Mark Ninnim – Head of Customer Experience
Lukas Kavaliauskas
Mr. Stuart Bridgewater was amazing - great communication, kept me updated and provided me with a in-depth report.
The whole process was smooth and easy.
Highly recommend this this company and Mr. Stuart.
5 marca 2026
Opinia niezależna
Odpowiedź od FP Surveying
Thank you for the fantastic review. We’re so pleased to hear that Stuart Bridgewater provided great communication, kept you fully updated, and delivered a detailed report. It’s great to know the whole process felt smooth and easy from start to finish. We really appreciate your recommendation and your kind words about both Stuart and the wider team.
Have a great day!
Mark Ninnim – Head of Customer Experience
Bad communication once money was taken. Report decent though..
I found this company very friendly and quick when giving a quote and setting up the survey and taking the money. However I received no communication from that point onwards when I expected to receive a message letting me know that the survey had been done and a rough time to expect a full report. I waited weeks and then starting emailing them with no answer. Being abroad I had to get my mum to call their office before I recieved anything from them and then finally received the report. The report was very thorough and clearing laid out. However when I asked follow up questions around the report it still took a good few days to receive a response to a quick question. Hence 3 stars
17 lutego 2026
Opinia niezależna
Odpowiedź od FP Surveying
Thank you for taking the time to leave your feedback. I’m really sorry to hear that communication after the survey did not meet the standard you were expecting. We aim to keep clients fully updated throughout the process, so it’s disappointing to learn that you had to chase us for updates, particularly while you were abroad.
I’m pleased to hear that you found the report thorough and clearly laid out once received, but your experience around response times is something we will take on board and review internally.
Thank you again for your honest feedback.
Have a great day
Mark Ninnim – Head of Customer Experience
Great service
Great service - the survey was arranged promptly. I was contacted prior to the survey to find out more about what I wanted from the report, and received a phone call afterwards with a summary of the findings. The report was completed and sent over to me the next working day.
I am very happy with the service, and it was the cheapest option too.
5 marca 2026
Opinia niezależna
Odpowiedź od FP Surveying
Thank you for the great review. We’re really pleased to hear the survey was arranged promptly and that the communication before and after the visit helped give you a clear understanding of the findings. Delivering the report the next working day is exactly the kind of service we aim to provide.
It’s also great to hear you felt the service represented excellent value. We’re currently still using our 2025 pricing… although I’m not sure for how much longer, so well done for getting in early!
Have a great Friday!
Mark Ninnim – Head of Customer Experience
Smooth and efficient process
Super easy to book, and great value for money. Our surveyor, Robert, shared the report the next day which was fantastic. A very comprehensive report with detailed recommendations. Thank you!
3 marca 2026
Opinia niezależna
Odpowiedź od FP Surveying
Thank you for the great review. We’re really pleased to hear the booking process was easy and that you felt the service represented great value for money. It’s fantastic to know Robert delivered the report the next day and that you found it comprehensive with clear recommendations. We truly appreciate you taking the time to share your experience.
Have a great day
Mark Ninnim – Head of Customer Experience
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Firmy mogą prosić o wystawienie recenzji za pomocą automatycznych zaproszeń. Te oznakowane jako zweryfikowane, dotyczą prawdziwych doświadczeń.
Dowiedz się więcej o innych rodzajach recenzji.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.