BringFido Recenzje 

427
Wynik TrustScore: 4.5 na 5

4,3

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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

We love the Hudson, WI, area and BringFido suggested Smilin' Moose as a place for lunch that allowed dogs. From the minute we sat down our server brought a bowl of water for Emma. It was a comfortabl... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Bring Fido is the first place we go to book a hotel when we are traveling with our dogs. We've never been disappointed with the service and the Pet insurance gives us peace of mind in case our high e... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Amazing!! I get super nervous taking my dog places and leaving her anywhere. BringFido put me at ease by assuring I was staying at a pet friendly hotel that not only welcomed dogs, but loved do... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

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Informacje dotyczące firmy

  1. Firma mediowa

Napisane przez firmę

Looking for a pet-friendly hotel? How about an awesome dog park, trail or beach? BringFido is the world's leading pet travel website and the #1 trusted resource for dog owners looking for the lowdown on the best hotels, attractions, and restaurants that welcome pets.


Dane kontaktowe

4,3

Doskonała

Wynik TrustScore: 4.5 na 5

427 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Odpowiada na 66% z negatywnych recenzji

Zazwyczaj odpowiada w ciągu 24 godzin

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

4,3

Wszystkie recenzje

(427)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 43

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

Highly recommend

All of our reservations (we are traveling through 8 states) have been exceptional and first floor. This makes it extremely easy with two dogs for potty time, walk time and outdoor time. Highly recommend using BringFido to all pet owners traveling.

22 listopada 2023
Opinia niezależna
Logo BringFido

Odpowiedź od BringFido

Thank you for your review! We're happy to ensure you receive the room type you need for you and your pups!

Oceniono na 5 z 5

We had a great experience

We had a great experience, house was clean and well stocked. Pool and hot tub were a plus.... We would stay here again.

13 listopada 2023
Opinia niezależna
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Odpowiedź od BringFido

Thanks for reviewing a property you booked using BringFido! We encourage you to also leave a review on that property's page on our website so that other travelers might benefit from hearing about your experience there!

Oceniono na 1 z 5

Ate at Aweful Authors in Kitty Hawk

Ate at Aweful Authors in Kitty Hawk, NC. Walked in with the dog (20 lb Schnoodle) who had been in the car for 7 hour drive…he was excited and was jumping up and down and the manager told us we couldn’t eat there with the dog. After BEGGING her to let us and explaining he would settle down she finally agreed after giving us explicit instructions about his behavior. Our dog was great and we ordered a hamburger patty for him…was told I couldn’t feed him inside so I went outside to feed him…not dog friendly in my opinion. The waitress and food were great! Manager named Karen could have been a whole lot nicer.

16 listopada 2023
Opinia niezależna
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Odpowiedź od BringFido

Thanks for reviewing a restaurant you found using BringFido! It is actually quite common that even at the most dog friendly restaurants, dogs are required to be seated with their owners outside on a patio or porch. They rarely get to be inside, unfortunately. But we would definitely encourage you to also leave a review on this restaurant's page on our website so that other travelers might benefit from hearing about your experience there!

Oceniono na 5 z 5

Loved Bring Fido Website

Loved Bring Fido Website. To be honest I had never heard about this site until I was trying to find a Cabin where I could bring my dog. All the other sites I went on either said they were closed for the season or were sold out. Then I found this site after googling places I could bring my pet with. I will definitely be using this site to help me with future reservations!! Thank you! We had an easy reservation experience and a GREAT time!

11 listopada 2023
Opinia niezależna
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Odpowiedź od BringFido

We love it! So glad you found us! Thank you for your review.

Oceniono na 2 z 5

Price very deceptive.

Price very deceptive.
Love the concept of searching for places that are pet friendly. We booked a weekend away, first trip away for our family for a very long time. Great location, accommodation and host.
What we found mortifying was the US charge on our credit card rather than an AU charge that we were expecting.
We have re-stepped through the booking process and at no time during the initial search does it state US$, (and why would it when searching on the Australian site), it sneakily puts this on where you confirm your details. Quite deceptive as it shows the AU price right up until you confirm details and submit your request.
Our two nights away ended up costing us not far off double of what we expected, not what we could really afford, or we would never have booked.
Please make the currency clear, right from the start.
Jennie

4 listopada 2023
Opinia niezależna
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Odpowiedź od BringFido

We're very sorry you had such a negative experience and apologize for the confusion. We do not currently have an Australian site, though we plan to offer that in the future. You are able to adjust the currency at the bottom of our website and that will carry through the purchase process. If you do not manually make this change to your country's currency, the default USD will be displayed and is what will be charged, along with the expected exchange rate. We can certainly look into making this a little more clear and appreciate your feedback.

Oceniono na 5 z 5

Bring Fido~ helped me on a pinch many…

Bring Fido~ helped me on a pinch many times!

The staff was helpful and cheerful, and helped me navigate the system of traveling with a dog.

Put your mind at ease, have Bring Fido help you out. Relieve stress, hand the stress to them

4 listopada 2023
Opinia niezależna
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Odpowiedź od BringFido

That's exactly what we're here for! Thank you so much for trusting us. We are very happy to be of service.

Oceniono na 5 z 5

I only use this website when traveling with my 2 dogs!

I love this website. Lots of current reviews and information on pet walking areas, etc. It also gives you the extra charges for pets, size and number of pets allowed, so you do not get to the hotel and it is sooooo expensive..Information is very accurate and I only use this site when traveling

29 października 2023
Opinia niezależna
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Odpowiedź od BringFido

Thank you so much for your review!! We're thrilled to be of service to you and your two pups!

Oceniono na 5 z 5

BringFido rocks!

BringFido is our first stop when planning trips. The first time we booked hotels on the site, a pet concierge phoned us to let us know that one of the hotels we chose had changed their pet policy and no longer allowed dogs. She found an alternate location for us. If we hadn't used BringFido, we wouldn't have known until it was too late. The information they provide on pet-friendly restaurants and activities is helpful and reliable. BringFido is an invaluable resource for people who care about their pets.

5 listopada 2023
Opinia niezależna
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Odpowiedź od BringFido

You are the reason we do what we do! Thank you so much for your helpful and kind review!

Oceniono na 1 z 5

Unreliable information

Positive things: concept is good. Provide information about hotel pricing when travelling with dogs. One start for that.

Negative things:
1. Information about extra fees is unreliable (at least in Spain). I tried to use service 2 times. BringFido web site says "No extra fees" for dogs. Hotel says extra fee (20€ , 35€) must be paid. Information in BringFido seems to be outdated. According to hotel persons, during the Covid (3 years ago), there was no extra fee but it is not valid anymore. Improvment: please check and update information in BringFido frequently.
2. Pet Friendly Quarantee does not work. When I select booking date and select "Book now", service says "reservations are ALWAYS backed by our Pet Friendly Guarantee". Anyhow I had to pay extra 20€ in hotel. When contacting BringFido customer service they told me Pet Friendly Guarantee is NOT ALWAYS valid but only if reservation is done one day before. Improvment: Web say should say "reservations MAY be backed up by our Pet Friendly Guarantee" or even better, application should check the current date and reservation date and inform user if Guarantee is valid or NOT.
3. Making reservation using mobile phone application and credit card does not work. I tried 3 different credit cards and systems informs "unavailable SCA". Same mobile phone and credit card works fine with other booking system (e.g. booking.com, hotels.com, etc). Improvement: fix the security/SCA bug of your application

29 października 2023
Opinia niezależna
Logo BringFido

Odpowiedź od BringFido

We truly appreciate your feedback and are glad you found us, even if it was not the experience we aim for at BringFido. While we make hundreds of updates to the policies of properties on our site every week, it is possible that a hotel changes something and it's too recent for us to have picked up on it yet. Covid policies stayed in place for a long time and some properties still haven't made any changes there. We welcome guest communication about any updates they discover since they are there in person and we are not (https://www.bringfido.com/lodging/post/). However, this is exactly why we require a guest speak with us first if it’s a same day reservation so that we can verify all of this information ahead of time.

So, that is correct that we can offer our pet friendly guarantee only if we've been given enough time to verify the reservation details ourselves, and that is 24 hours. We work tirelessly to communicate with hotels about every single reservation made on our site prior to the evening of the stay, specifically to ensure guests do not run into any surprises at check in. With a reservation made for that very evening, we simply don't have enough time to make that connection with the hotel, particularly with an international hotel, as we are US based. That is stated in our pet friendly guarantee clearly for that reason. We hope you can understand why that’s necessary.

Using a credit card on any of our platforms does work. However, we do not currently support credit cards that require SCA (secure customer authentication). This is only found in some EU-issued cards and we do have a plan to work towards that capability in the future, but right now, we cannot support that method of payment. Guests most commonly use a different credit card and everything goes through, but it sounds as though all of your cards have that SCA requirement, so we regret that you ran into that issue.

We hope that clarifies things a bit, and we hope that you’ll give BringFido another opportunity to help you in your travels!


Oceniono na 5 z 5

The hotel was perfect- easy access both…

The hotel was perfect- easy access both for us & to take our sweet beagle out for her business- The accommodations were perfect- small room, but nice kitchen & the lighting especially in the bathroom area was perfect.

16 października 2023
Opinia niezależna
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Odpowiedź od BringFido

Thank you for sharing your experience booking a hotel with BringFido!

Oceniono na 5 z 5

Bring Fido does it Again!

Bring Fido did not disappoint, Our stay at the Baymont Inn in Harrisburg, PA was great. I should emphasize that the grassy areas to walk your pet are very large and there are several - more than we have ever seen before. Reasonable pet fee of $20 for two dogs. The rooms are large and well accommodated - very quiet hotel and good complimentary breakfast.

21 października 2023
Opinia niezależna
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Odpowiedź od BringFido

Thank you so much for sharing your experience using BringFido to find a great hotel!

Oceniono na 1 z 5

Absolute garbage site and service.

Absolute garbage site. Booked a hotel for tonight after driving all day and their system confirmed it with the hotel for the 23rd (it's the 15th). The first rep I spoke to disconnected me after ten minutes on hold. The second rep couldn't do anything to fix it other than give the hotel manager an Expedia number for me to call. Expedia couldn't even find the booking because the only number I had was a bringfido confirmation number that they can't find in their system.

Spent more than two hours in a hotel lobby to finally just pay full price for the room through the front desk clerk. After another 20 minutes on hold I was told they'd "look at" getting a refund for the booking. Feel free to check the notes on the file, confirmation # 4112581142.

Absolute dumpster fire of a website.

The last rep I spoke with was kind enough to actually seem genuinely apologetic. Have never had to waste so much time to get a hotel room fixed and then STILL have to pay full price at the desk.

13 października 2023
Opinia niezależna
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Odpowiedź od BringFido

In looking into your case, I can see that you've been issued a full refund already, so everything is resolved. However, I can certainly see how you would feel frustrated with your experience. We're looking into each of the conversations that we had with you to see where the communication went wrong or could be improved. This was a simple incorrect date booking and shouldn't have been so tedious to get corrected, so we sincerely apologize and can only say that it's not the norm with our team.

Oceniono na 5 z 5

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11 października 2023
Opinia niezależna
Oceniono na 5 z 5

Definitely will be our Go To service

Bring Fido helped us find several pet friendly options, which I and other booking services failed to do.

7 października 2023
Opinia niezależna
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Odpowiedź od BringFido

We're very happy to be of service! Hope to hear from you again soon!

Oceniono na 5 z 5

Very Helpful

BringFido helped us find a great house for our vacation that allowed us to bring our dogs.

29 września 2023
Opinia niezależna
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Odpowiedź od BringFido

We're so happy to have been of service. Thank you for your review!

Oceniono na 5 z 5

Very easy

Very easy to use both to find places and review places I have been!

1 października 2023
Opinia niezależna
Logo BringFido

Odpowiedź od BringFido

Thank you!

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