Our first experience of Brilliant was brilliant. The team arrived on time, introduced themselves and then worked for 9 hours. They were thorough, careful and cheerful throughout the day. Adam, leader... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
We ordered an end of tenancy service through Brilliant Cleaners. The service was cancelled 20 mins before due to happen which put us in a very delicate position and made us loose a good chunk of our... Zobacz więcej
Reakcja na opinię
Charlotte and Dillon were super helpful on two properties they cleaned, they performed deep cleans at high standard and also performed tasks that were not meant for the deep clean such as change batte... Zobacz więcej
Reakcja na opinię
Good service and professional guys with cleaning i booked a deep clean and it was brilliant
Informacje dotyczące firmy
Napisane przez firmę
"Don't Stress, Leave Us The Mess!" Home and Business Cleaning Service. Offering a range of services from standard Weekly cleaning, Deep Cleaning through to End of Tenancy Cleaning and all the inbetweens.
Dane kontaktowe
London, Zjednoczone Królestwo
- 0800 614189
- Cleanerbrilliant@gmail.com
- brilliant-cleaner.com
4,4
Doskonała
186 recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Odpowiada na 100% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 tygodnia
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Not great
Not great, missed a lot of detail and was left with stain marks from their cleaning product.
10 października 2022
Odpowiedź od Brilliant Cleaner
Hi there,
Thank you for your review and enabling us to identify the issues raised and enable us to ensure correct measures are in place and rectify any issues identified.
I'm sorry to hear you are dissatisfied, I trust the team have been in contact with you to discuss the issues raised in more detail. Thank you for bringing this to our attention.
Linda
Administration Team
Very happy with service
Very happy with service. Easy to book, good availability and the guy that turned up to clean my grandmas windows was very polite. She was very pleased with results. Thank you!
18 lipca 2022
Odpowiedź od Brilliant Cleaner
Hi there,
Thank you for your review. Brilliant to hear yourself and grandma are both more than satisfied with our services! We hope to see you again soon.
Linda
Administration Team
Would think twice before using again
Generally the job was okay. But in one room the floors hadn't been vacuumed properly, with dust and fluff left in the corner, and the mantle piece hadn't been dusted, with a few pieces of candle wax left on the mantle piece. A couple of photo frames had been knocked off the wall, and it looks like a small bottle of incense oil had been knocked over, spilling some oil onto the bedroom carpet. Small things, but it all adds up. Would think twice before using again.
4 sierpnia 2022
Odpowiedź od Brilliant Cleaner
Hi there,
Firstly I would like to apologise for the delay in responding to this review. Despite this, I'm sorry to hear there were some issued raised and I trust the team have been in contact with you to discuss these in more detail. I apologise you were initially left unsatisfied and thank you for your feedback, enabling us to identify these issues and ensure correct measures are in place to prevent recurrence and rectify any issues caused.
Linda
Administration Team
Excellent service
The cleaner was very thorough and efficient. I booked a 3 hour deep clean of only part of my flat, and the job was very well done. I had a consultation with the company prior to booking who advised on the cost and need for only one cleaner. I was very happy with the result and will likely use the service again in future.
3 sierpnia 2022
Odpowiedź od Brilliant Cleaner
Hi there, brilliant to hear you were most pleased with our services and continue to use us for future cleans! Your time and review are appreciated - look forward to seeing you in future!
Linda
Administration Team
Excellent cleaning
I was very happy with the 2 cleaners that came. They were polite and friendly. They worked and cleaned well. I will be happy to use service in the future and recommend to family and friends.
28 lipca 2022
Odpowiedź od Brilliant Cleaner
Hi there,
We appreciate your time leaving us a review and recommendation. Great to hear you were more than satisfied with our service and look forward to seeing you and other soon!
Linda
Administration Team
Excellent service
Charlotte and her team came for a moving in deep cleaning. They have been amazing, both as professionals and personally. Taking care of my new flat for 8 hours and they left the place sparking clean! I cannot be happier.
27 lipca 2022
Odpowiedź od Brilliant Cleaner
Hi there,
Thank you for your review, we are pleased to hear you were impressed with our team. We hope to see you again in future!
Linda
Administration Team
Really great company
Really great company, organised, fantastic cleaners, I can’t recommend Brilliant Cleaners enough.
6 lipca 2022
Odpowiedź od Brilliant Cleaner
We are pleased to hear you are more than satisfied with our team and service and thank you for your lovely and positive feedback!
Odpowiedź od Brilliant Cleaner
Thank you David for your feedback!
We’re glad to hear you were happy with the deep cleaning of your two-bedroom flat.
Kind Regards,
Customer Experience Team
Brilliant-Cleaner
Amazing service
Amazing service! My house was fantastically clean and fresh after the Brilliant Cleaner ladies had finished.
Both the ladies were lovely and worked so hard scrubbing and wiping everything in the house from top to bottom!
16 marca 2022
Odpowiedź od Brilliant Cleaner
Thank you for your review, we're pleased to hear our team continue to uphold our high standards and left a great impression too!
Brilliant cleaners as advertised
Brilliant cleaners as advertised! Expansive but does more than the job!! Cannot recommend enough !
16 marca 2022
Odpowiedź od Brilliant Cleaner
Thank you! We are pleased our services left you impressed and you were more than satisfied with our team. We're grateful for your review and recommendation!
Charlotte and Dillon were super helpful…
Charlotte and Dillon were super helpful on two properties they cleaned, they performed deep cleans at high standard and also performed tasks that were not meant for the deep clean such as change batteries on fire alarms, change bulbs and also gardening. Highly recommend
17 lutego 2022
Odpowiedź od Brilliant Cleaner
Despite our late response we are grateful for your review and pleased to hear that you were impressed with our services. Thank you for your recommendation!
My dad was very pleased with the job…
My dad was very pleased with the job they did. It's made his life a lot easier. Would like to maybe use weekly if possible
25 stycznia 2022
Odpowiedź od Brilliant Cleaner
Hi there, thank you for your lovely review! It would be our pleasure - I will ask our bookings team to make contact with you/your dad to discuss this with you directly. Look forward to seeing you again soon!
Highly recommended, professional and friendly service
Found this company online after looking for a reputable deep cleaning service. Went ahead with them based on the good reviews and local distance. I can honestly say my partner and I were impressed from start to finish. The lovely ladies who came round were so professional, friendly and considerate to not only our home but our cats too. The actual cleaning (deep clean) was done to a very very high standard. Everything smelt perfect and all pet safe products were used. The clean was so well it lasted a good while! Also to mention that the bookings team were proactive and replied promptly to all my messages ( even when I had a lot of questions). Would highly recommended! Thanks.
26 grudnia 2021
Odpowiedź od Brilliant Cleaner
Thank you for such a wonderful review Ellie, our team are most grateful for your lovely comments and it has been our pleasure! Our team take pride in their work and aim to offer the best of cleaning tailored to the individual/household - we appreciate your notice of our effort and are pleased to hear you are impressed with our services. We would be more than happy to see you again soon! Thanks Ellie!
Hard working people
Hard working people, they had their work cut out but did a fantastic job. Definitely using them again.
14 grudnia 2021
Odpowiedź od Brilliant Cleaner
Thank you Krisztina, our team take pride in their work and we are pleased to hear this has been recognised - thank you - we look forward to seeing you again soon!
Brilliant service
Brilliant service, communication was also top notch in setting everything up. Highly recommend.
8 grudnia 2021
Odpowiedź od Brilliant Cleaner
Nothing less than we aim to be! Thank you Simon, we appreciate your review and recommendation :)
Excellent service from start to finish
Excellent service from start to finish. The ladies worked extremely hard and were very polite. The flat was spotless by the finish.
8 grudnia 2021
Odpowiedź od Brilliant Cleaner
We are extremely pleased to hear that our team continue to uphold our high standards and left a brilliant impression! Thank you for your lovely review Julie!
Brilliant service & communication throughout
Cleaning team were excellent - such a high standard of work and super professional and friendly.
The staff in the office were also amazing and communicative throughout. Really happy with the work and would definitely use the service again.
8 grudnia 2021
Odpowiedź od Brilliant Cleaner
Thank you Charlie - we're glad to hear you were pleased with our service throughout! It ws our pleasure, hope to see you again soon!
brillant service pro team very good…
brillant service pro team very good couster sevice
28 października 2021
Opinia niezależna
Odpowiedź od Brilliant Cleaner
Brilliant is our aim! Thank you Ahmad!
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