Our first experience of Brilliant was brilliant. The team arrived on time, introduced themselves and then worked for 9 hours. They were thorough, careful and cheerful throughout the day. Adam, leader... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
We ordered an end of tenancy service through Brilliant Cleaners. The service was cancelled 20 mins before due to happen which put us in a very delicate position and made us loose a good chunk of our... Zobacz więcej
Reakcja na opinię
Charlotte and Dillon were super helpful on two properties they cleaned, they performed deep cleans at high standard and also performed tasks that were not meant for the deep clean such as change batte... Zobacz więcej
Reakcja na opinię
Good service and professional guys with cleaning i booked a deep clean and it was brilliant
Informacje dotyczące firmy
Napisane przez firmę
"Don't Stress, Leave Us The Mess!" Home and Business Cleaning Service. Offering a range of services from standard Weekly cleaning, Deep Cleaning through to End of Tenancy Cleaning and all the inbetweens.
Dane kontaktowe
London, Zjednoczone Królestwo
- 0800 614189
- Cleanerbrilliant@gmail.com
- brilliant-cleaner.com
4,4
Doskonała
186 recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Odpowiada na 100% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 tygodnia
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Good service and professional guys with…
Good service and professional guys with cleaning i booked a deep clean and it was brilliant
24 sierpnia 2026
Opinia niezależna
Brilliant Live Up To Their Name
Our first experience of Brilliant was brilliant. The team arrived on time, introduced themselves and then worked for 9 hours. They were thorough, careful and cheerful throughout the day. Adam, leader of the team, set a great example. Every member of the team was meticulous, both in cleaning and in replacing moveable items. The booking team were helpful and efficient. We are looking forward to being regular customers.
3 sierpnia 2026
Opinia niezależna
If I could give zero stars
If I could give zero stars, I would.
We paid for an 8-hour deep clean (2 cleaners for 4 hours) of an empty two-bedroom flat. What we received wasn’t a deep clean—it wasn’t even a basic clean. The estate agent’s inspection photos showed dust, hairs left on the floors and in the bathrooms, fingerprints still on doors and cupboards, and floors that didn’t even appear to have been properly mopped. We had to hire another cleaning company to redo the work.
What is truly astonishing, however, is the company’s response.
Rather than acknowledging an obviously substandard job, they chose to defend it with excuses that bordered on absurd. My favourite was their explanation for why a light switch hadn’t been cleaned: because it was outside the kitchen.
Apparently, since we asked them to prioritise the kitchen and bathrooms, they interpreted that as meaning a light switch elsewhere in the flat didn’t need cleaning at all. That perfectly sums up the level of service and accountability we experienced. Prioritising certain rooms does not mean the rest of the property should be ignored.
They also attempted to argue that the bedrooms were somehow not included in the clean. This is simply false. We booked a deep clean for the whole property and asked to prioritise kitchen and bathrooms - that doesn’t mean for them to not enter the bedrooms. At no point was it suggested that entire rooms would be excluded. In fact, we specifically said the kitchen and bathrooms should be prioritised because they required less work, allowing more time for the rest of the flat.
After being presented with photographic evidence, the company still refused to accept responsibility and instead looked for increasingly implausible justifications. It’s difficult to understand how any professional cleaning company could look at those photos and believe they represented eight hours of work.
This has been one of the most disappointing customer service experiences I’ve had. We paid for a professional service, received something well below a reasonable standard, then had to spend more money fixing their mistakes ourselves.
If this is what the company considers an acceptable “deep clean,” I would strongly recommend looking elsewhere. There are plenty of companies that understand the difference between doing a job and simply claiming they’ve done it.
13 lipca 2026
Opinia niezależna
Odpowiedź od Brilliant Cleaner
Hello Marina,
Thank you for taking the time to share your feedback. We are sorry that the outcome did not meet your expectations.
For the benefit of future readers, we believe it is important to provide some additional context regarding the booking and the service that was agreed.
Your booking was made directly through our online booking system without a prior quotation or consultation. After reviewing the information provided, we proactively contacted you before the appointment because we were concerned that the service and duration selected were unlikely to achieve the standard typically expected for an agency inspection. We therefore recommended either upgrading to our End of Tenancy Cleaning service, which includes our re-clean guarantee, or extending the booking time to allow the whole property to be cleaned to the expected standard. Both options were declined.
As a result, we mutually agreed an amended scope of work that could realistically be completed within the original booking duration.
Following our discussion, it was agreed that the available time would instead be focused on the kitchen and bathrooms, including the inside of cupboards and appliances, as these were identified as the priority areas. We explained before the appointment, confirmed during our communications and again upon completion that only these agreed areas would be cleaned within the booked time.
After the clean was completed, a completion video was provided confirming the agreed areas had been completed, and the remaining balance was paid. Two days later, following the agency inspection, we received your complaint. Having carefully reviewed the inspection report and photographs, the concerns raised related to areas outside the agreed scope of work, while no issues were identified with the kitchen or bathrooms that had been prioritised.
We fully appreciate that this outcome was frustrating, particularly with an upcoming agency inspection. However, as the concerns raised related to areas outside the agreed scope of work, we were unable to accept responsibility for those items.
We would also like to clarify that, following our discussion and the revised scope that was mutually agreed, the available booking time was allocated to the kitchen and bathrooms. This was communicated before work commenced and confirmed again upon completion.
Our priority is, and always will be, to provide honest advice, clear communication and transparent expectations rather than promise results that cannot realistically be achieved within the service booked. That is why we contacted you before the appointment to recommend a more suitable service and additional time based on the information provided, despite the original booking already having been made.
While we respect your right to share your experience, we are confident that we acted professionally throughout, communicated the agreed scope clearly, and delivered the service that had been mutually agreed.
We remain committed to providing the high standards, transparency and customer service that our clients have come to expect, and we thank you again for taking the time to share your feedback.
Kind Regards,
Customer Experience Team
Brilliant-Cleaner.
Excellent end of tenancy clean
Excellent end of tenancy clean – deposit returned with no issues
I booked Brilliant Cleaner for an end of tenancy clean and the whole experience was smooth from start to finish. The booking process was easy, communication was quick, and the team arrived exactly when promised.
The cleaners were friendly, professional, and paid great attention to detail. The oven, bathroom, kitchen cupboards, skirting boards, and carpets all looked amazing once they finished. The flat genuinely looked better than when I moved in.
What I liked most was that it felt like they really understood what letting agents and landlords expect during checkout inspections. Everything was left spotless and well presented, and I had no issues getting my deposit back.
Very reliable service, fair pricing, and excellent results. I would definitely use Brilliant Cleaner again and highly recommend them to anyone needing end of tenancy or deep cleaning in London.
12 kwietnia 2026
Opinia niezależna
Odpowiedź od Brilliant Cleaner
Thank you for taking the time to leave such a detailed review. We're delighted to hear that your end of tenancy clean went smoothly and that the entire process, from booking to the cleaning.
End of tenancy cleaning requires a high level of attention to detail, so it's wonderful to know that the team delivered the standard you were looking for and left the property looking its very best. It's especially rewarding to hear that everything was prepared to a standard that helped make the checkout process straightforward and stress-free.
We truly appreciate your comments about our reliability, communication, and value for money. Thank you for choosing Brilliant Cleaner and for recommending our services. We would be more than happy to assist you again in the future.
Kind Regards,
Customer Experience Team
Brilliant-Cleaner.
SERVICE NOT DELIVERED &REFUND NOT HONOURED
I’m very disappointed with my experience with this company.
On the day of the booking, one of the cleaners did not attend due to an internal issue, which meant the full service I had booked could not be completed. While I understand that emergencies happen, this was entirely outside of my control.
Initially, I was offered a refund if I chose to cancel, which I appreciated. However, this offer was later withdrawn after I allowed the cleaner who did attend to stay and complete part of the job.
The service provided was not what was originally agreed, yet a refund was refused. This felt inconsistent and unfair, especially as the situation was caused by their own staffing issue.
Although they waived a small remaining charge, this does not change the fact that the agreed service was not delivered in full and the initial refund offer was not honoured.
Unfortunately, based on this experience, I would not recommend their services
13 kwietnia 2026
Opinia niezależna
Odpowiedź od Brilliant Cleaner
Dear Luke,
We’re sorry to hear you felt disappointed and appreciate you sharing your feedback.
On the day of your booking, one of our cleaners was unfortunately unable to attend due to a genuine last-minute medical emergency. As soon as this arose, we provided several options to ensure you were supported — including a full reschedule, a full refund if you preferred not to proceed, or continuing with one cleaner. We also offered to extend the appointment to allow the full scope of work to be completed.
You chose to proceed with one cleaner for the scheduled duration.
Following the visit, a refund was requested. While this was outside of the options initially agreed, we still processed a refund as a gesture of goodwill.
We always aim to be fair, transparent, and solution-focused, particularly in unexpected situations, and we’re sorry that this experience did not meet your expectations.
We wish you all the best moving forward.
Kind Regards,
Customer Experience Team
Brilliant Cleaner
Brilliant Cleaner gets the job done and it’s all in the name 😊
Hello Maisie
Thank you for inviting me to give some feedback. I’m so glad I chose Brilliant Cleaner we’ve not had a regular cleaning service before and have not been disappointed. Alaina was wonderful! She’s an asset to your company. Very respectful, pleasant, efficient and hard working. Please could you send her again! She did an amazing job, in just three hours. The place looked so fresh and clean. I also like your booking system it’s so straightforward and no hidden costs. You’d be surprised at the amount of faff and hidden costs some other cleaning companies have. Simple and straightforward and an easily navigable website and responsive, pleasant email communication and customer service is what drew me to your company. I look forward to continuing to use your cleaning service.
Warm regards
23 marca 2026
Opinia niezależna
Odpowiedź od Brilliant Cleaner
Thank you so much for your lovely review and for choosing Brilliant Cleaner for your first experience with a regular cleaning service. It means a great deal to hear that we were able to make such a positive impression.
We're especially pleased to hear how happy you were with Aleina's work. We will certainly pass on your kind words and do our best to arrange for her to visit again where scheduling allows.
It's also wonderful to know that you found our booking process, pricing, website, and customer service straightforward and transparent. It's incredibly rewarding to hear that this stood out to you.
Thank you again for your trust and support. We look forward to continuing to help keep your home looking fresh and spotless for many visits to come.
Kind Regards,
Customer Experience Team
Brilliant-Cleaner.
Sarah and Ali was friendly and polite…
Sarah and Ali was friendly and polite they come on time and finish on time highly recommend it
18 stycznia 2026
Opinia niezależna
Odpowiedź od Brilliant Cleaner
Thank you very much Zanko for your kind feedback — we truly appreciate you taking the time to share your experience with us.
We’re delighted to hear that Sarah and Ali made such a positive impression and that everything went smoothly, from arriving on time to completing the service as expected. It’s always great to know when our team’s friendliness and professionalism are recognised.
Your recommendation means a lot to us, and we’ll be sure to pass your kind words on to Sarah and Ali — they will be very pleased to hear it.
We look forward to assisting you again in the future.
Kind Regards,
Customer Experience Team
Brilliant Cleaner
I use the deep cleaning see a few time…
I use the deep cleaning see a few time and always brilliant results.
30 grudnia 2025
Opinia niezależna
Odpowiedź od Brilliant Cleaner
Thank you so much Ahmed for your kind words — we really appreciate your continued trust in our deep cleaning service. We’re delighted to hear you’ve had brilliant results each time.
We look forward to assisting you again soon.
Kind Regards,
Customer Experience Team
Brilliant Cleaner
Brilliant from first spray on my…
Brilliant from first spray on my kitchen to the whole home it was amazingly clean and fresh my home
18 grudnia 2025
Opinia niezależna
Odpowiedź od Brilliant Cleaner
Thank you so much Matin for your lovely feedback — we’re delighted to hear that you were happy with the results from the kitchen right through to the whole home. It’s wonderful to know your home felt clean and fresh after the visit.
We truly appreciate your support and look forward to assisting you again.
Kind Regards,
Customer Experience Team
Brilliant Cleaner
Very professional and polite ladys they…
Very professional and polite ladys they made my home really nice and clean before i move in
17 grudnia 2025
Opinia niezależna
Odpowiedź od Brilliant Cleaner
Thank you Salam for your kind feedback — we’re really pleased to hear that the team helped make your home nice and clean before your move-in.
It’s great to know you found them professional and polite. We wish you all the best settling into your new home, and we’d be delighted to assist you again in the future.
Kind Regards,
Customer Experience Team
Brilliant Cleaner
I looked for last minute end of tenancy…
I looked for last minute end of tenancy cleaning they accommodate me a slot I was worried is not gonna go will as I had bad experience with cleaning companies but brilliant got it done professionally I will use them again in future
22 listopada 2025
Opinia niezależna
Odpowiedź od Brilliant Cleaner
Thank you Aram for the Brilliant review! We really appreciate you taking the time to write it.
We’re incredibly happy that we were able to accommodate your last-minute end of tenancy clean and give you the peace of mind you deserved — especially after having bad experiences with other companies in the past.
It means a lot that you would choose us again in the future, and we’ll always be here whenever you need us.
Kind Regards,
Customer Experience Team
Brilliant Cleaner
Grate cleaning from Sarah and kamala…
Grate cleaning from Sarah and kamala professional cleaners I highly recommend them
18 listopada 2025
Opinia niezależna
Odpowiedź od Brilliant Cleaner
Thank you Ahmad for the Brilliant review!
We’re delighted to hear that you were happy with the cleaning service.
The team will be glad to know that their hard work and professionalism left such a great impression.
Thank you for highly recommending us. We truly appreciate your trust and look forward to helping you again whenever you need cleaning support.
Kind Regards,
Customer Experience Team
Brilliant Cleaner
Cleaning was really professional with…
Cleaning was really professional with sarah she made my home realy clean and mange to do it with 5 hours booking
15 listopada 2025
Opinia niezależna
Odpowiedź od Brilliant Cleaner
Thank you Kosy for the Brilliant review!
We’re very happy to hear that you were pleased with the cleaning service.
The team will be thrilled to know that her professionalism and hard work made such a positive impact on your home. It’s great to hear that she managed to complete everything within the 5-hour booking while delivering an excellent standard.
Thank you for choosing Brilliant Cleaner — we truly appreciate your trust and support, and we’re always here whenever you need us again.
Kind Regards,
Customer Experience Team
Brilliant Cleaner
Fantastic job professionals with…
Fantastic job professionals with cleaning services highly recommende they end of tenancy cleaning
29 września 2025
Opinia niezależna
Odpowiedź od Brilliant Cleaner
Thank you David for your wonderful 5-star feedback! We’re pleased to know that you found our end of tenancy cleaning service professional and up to your expectations. Recommendations like yours mean a great deal to our team. We truly appreciate your support and look forward to assisting you again in the future.
Kind Regards,
Customer Experience Team
Brilliant-Cleaner.
Alreet Job
The two men that came did a great job. They were very efficient, quick and kind. Very satisfied with the work done .
28 sierpnia 2025
Opinia niezależna
Odpowiedź od Brilliant Cleaner
Thank you Korsh for your lovely feedback! We’re pleased to hear our team delivered an efficient, quick, and kind service that left you fully satisfied. Your appreciation means a lot to us, and we look forward to helping you again soon.
Kind Regards,
Customer Experience Team
Brilliant-Cleaner.
Good Cleaning Service have use them for…
Good Cleaning Service have use them for 12 month
25 sierpnia 2025
Opinia niezależna
Odpowiedź od Brilliant Cleaner
Thank you Luiz for the review!
We truly appreciate your continued trust in our cleaning services over the past 1 year. It means a lot to us to have loyal customers like you, and we’re delighted to know that our team has consistently delivered good service every time.
We look forward to keeping your home spotless for many more months to come!
Kind Regards,
Customer Experience Team
Brilliant Cleaner
Odpowiedź od Brilliant Cleaner
Thank you for your kind words. We’re glad to hear you were happy with our brilliant service and found the team polite and professional.
Kind Regards,
Customer Experience Team
Brilliant-Cleaner.
I booked a deep cleaning service for my…
I booked a deep cleaning service for my living room + kitchen, two bathrooms, and windows. The company sent two cleaners for 4 hours. Unfortunately, the experience was extremely disappointing.
They arrived late, left early, and one cleaner spent nearly two hours sitting on my balcony. When she finally cleaned the windows, they were left badly smeared.
The overall quality of cleaning was unacceptable. The carpets weren’t moved, trash was left underneath, dust and hairs remained on shelves, toilets were dirty, and the sofa was untouched with pillows left in a mess. The sink had smears, rubbish bins were left unemptied, and the wooden floor now has scratches from an attempt to remove a stain.
To make matters worse, the company wouldn’t pick up my calls. They initially promised to send cleaners to re-do the job, but later canceled, citing a staff shortage. Since then, I’ve been ignored for hours with no response to my messages.
I genuinely cannot understand how they thought this level of service was acceptable. Honestly, you’d be better off cleaning your home yourself than using this company.
9 sierpnia 2025
Opinia niezależna
Odpowiedź od Brilliant Cleaner
Hello Marina,
Thank you for taking the time to share your feedback. We are sorry that the outcome did not meet your expectations.
For the benefit of future readers, we believe it is important to provide some additional context regarding the booking and the service that was agreed.
Your booking was made directly through our online booking system without a prior quotation or consultation. After reviewing the information provided, we proactively contacted you before the appointment because we were concerned that the service and duration selected were unlikely to achieve the standard typically expected for an agency inspection. We therefore recommended either upgrading to our End of Tenancy Cleaning service, which includes our re-clean guarantee, or extending the booking time to allow the whole property to be cleaned to the expected standard. Both options were declined.
As a result, we mutually agreed an amended scope of work that could realistically be completed within the original booking duration.
Following our discussion, it was agreed that the available time would instead be focused on the kitchen and bathrooms, including the inside of cupboards and appliances, as these were identified as the priority areas. We explained before the appointment, confirmed during our communications and again upon completion that only these agreed areas would be cleaned within the booked time.
After the clean was completed, a completion video was provided confirming the agreed areas had been completed, and the remaining balance was paid. Two days later, following the agency inspection, we received your complaint. Having carefully reviewed the inspection report and photographs, the concerns raised related to areas outside the agreed scope of work, while no issues were identified with the kitchen or bathrooms that had been prioritised.
We fully appreciate that this outcome was frustrating, particularly with an upcoming agency inspection. However, as the concerns raised related to areas outside the agreed scope of work, we were unable to accept responsibility for those items.
We would also like to clarify that, following our discussion and the revised scope that was mutually agreed, the available booking time was allocated to the kitchen and bathrooms. This was communicated before work commenced and confirmed again upon completion.
Our priority is, and always will be, to provide honest advice, clear communication and transparent expectations rather than promise results that cannot realistically be achieved within the service booked. That is why we contacted you before the appointment to recommend a more suitable service and additional time based on the information provided, despite the original booking already having been made.
While we respect your right to share your experience, we are confident that we acted professionally throughout, communicated the agreed scope clearly, and delivered the service that had been mutually agreed.
We remain committed to providing the high standards, transparency and customer service that our clients have come to expect, and we thank you again for taking the time to share your feedback.
Kind Regards,
Customer Experience Team
Brilliant-Cleaner.
I have regular cleaning with brilliant…
I have regular cleaning with brilliant cleaner and always on time and good service.
30 lipca 2025
Opinia niezależna
Odpowiedź od Brilliant Cleaner
Thank you Maurice for your kind words. We’re so pleased to hear you’re happy with our regular cleaning service and that our team’s punctuality and quality have met your expectations. We truly appreciate your continued trust in Brilliant-Cleaner.
Kind Regards,
Customer Experience Team
Brilliant-Cleaner.
Ótimo serviço de limpeza
Ótimo serviço de limpeza e excelentes profissionais, são totalmente eficientes. Recomendo.
1 sierpnia 2025
Opinia niezależna
Odpowiedź od Brilliant Cleaner
Thank you for your wonderful feedback. We’re delighted to hear you were pleased with our cleaning service and found our team to be efficient and professional. Your recommendation means a lot to us.
Kind Regards,
Customer Experience Team
Brilliant-Cleaner.
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.