Brentacre Insurance Recenzje 

1214
Wynik TrustScore: 5 na 5

4,9

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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

Brentacre have been refreshingly excellent. Knowledgable and helpful since buy a new modified van. My current insurance company refused to insure the new vehicle and charged me nearly £200 to cancel e... Zobacz więcej

Oceniono na 5 z 5

I am a driver with over 20 years Specialist Class Classic car clean driving history. With one first phone call Brentacre was able to provide an insurance quote for my Honda that beat all other insuran... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

No massive price hikes for renewal. Handled my accident claim amazingly. Glad I was recommended these guys for my motorhome. Thanks guys!

Oceniono na 5 z 5

So easy to renew. Great that I got a reminder by text because I completely forgot . No fuss. Just clarified details and all done for another year .

Reakcja na opinię

Informacje dotyczące firmy

  1. Pośrednik ubezpieczeniowy
  2. Agencja ubezpieczeniowa

Napisane przez firmę

With over 30 years' experience in the automotive insurance industry, we specialise in insurance for classic cars, modified cars, camper vans, hot rods, imports and more. Our specialist knowledge allows us to offer tailored cover for non‑standard vehicles, backed by a knowledgeable UK‑based team.


Dane kontaktowe

4,9

Doskonała

Wynik TrustScore: 5 na 5

1 tys. recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

Zaprasza klientów do wystawiania recenzji

Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje

Odpowiada na 71% z negatywnych recenzji

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Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

4,9

Wszystkie recenzje

(1214)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 276

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

Honest and fair

I have used Brentacre a lot over the last few years and they are always very helpful and not pushy at all on price. After getting some quotes elsewhere and experiencing being made to feel like I must take out the policy immediately with Adrian flux I always come back to Brentacre who are honest and fair with their customer service and their quotes.

20 listopada 2025
Opinia niezależna
Oceniono na 3 z 5

Mixed call centre experience

I can only go on my experience of getting insurance through the online form and telephone call centre as a new customer. I haven’t had any experience of claims, and hopefully never will.

The online form feels a bit of a waste of time. You essentially have to speak to someone at the call centre to buy insurance through this company. Both my partner and I had mixed experiences with the people we spoke to. One person, who I believe was called Reece, spoke to both my partner and I and was not only helpful in getting a quote sorted but also helped in defining what various terms meant and how it applied to us (buying camper van insurance). An asset to the team and worth the praise. I had to call back to make the payment because I couldn’t find my credit card and I wanted to check a few details. I called back to speak to someone I believe was called Aaron. It was the most unhelpful combative experience I’ve had in a fair while - he said my quote didn’t exist and I was required to do a new quote. I work in a hospital and taking time out of my day to do the earlier quote was difficult enough. I asked him to speak to the person I spoke to earlier (Reece) to find the quote. He seemed really angry that I was asking him to do this. He went away, and came back after discovering the missing quote. No apology. He continued to complete the purchase, and even then it wasn’t a pleasant interaction. I did start to worry that this same aggressive attitude was a reflection of the company, and whether the IT system was so poor it could just lose quotes, which made me a bit nervous to go ahead with the policy. I came home to tell my partner my experience and he said he had had the exact same experience the day before with someone who was so aggressive that my partner just gave up on the quote. Thanks to Reece we did still buy the policy, but the other person we spoke to nearly made us change our minds.

3 listopada 2025
Opinia niezależna
Logo Brentacre Insurance

Odpowiedź od Brentacre Insurance

Thank you for taking the time to share such detailed feedback. We’re really pleased to hear that Rhys was helpful, professional, and able to guide you through your quote and we’ll be sure to pass your praise on to him.

We’re very sorry, however, to read about your later experience when calling back. That certainly isn’t reflective of the service we demand from our staff, and we take matters like this very seriously. We don’t have anyone named Aaron working for us, but if you can provide a few more details, we’d like the opportunity to review the calls you made so we can address this properly.

We genuinely appreciate your honest feedback and the fact that you still chose to continue with your policy despite this experience. Please contact us on 01792 650933 or admin@brentacre.co.uk so we can look into it further.

Update:
Following your review, we’ve since located and listened to the call in question. While the staff member involved wasn’t named Aaron, we have identified who it was. Upon review, their tone was indeed blunt and not in keeping with the standards we expect at Brentacre. This matter has been addressed directly with the individual, and further coaching will take place to ensure it doesn’t happen again. We take feedback like yours seriously and use it to continually improve the service we provide.

Oceniono na 5 z 5

BEST INSURANCE AROUND!!

Ive been insuring my vehicles with Brentacre for as long as I can remember now and nothing is ever too much for the staff there, always go that extra mile to assure you the best cover for the right price!

30 października 2025
Opinia niezależna
Oceniono na 5 z 5

Brilliant Customer Service

I have been with Brentacre for over 10 years now, they are always very helpful and easy to contact when needed. I have just insured my second van with them as well.

30 października 2025
Opinia niezależna
Oceniono na 5 z 5

Great Customer service

These have been brilliant to deal with from day one from submitting paperwork to quick replies when submitting modifications. If you are buying a Transporter or already have one then I would highly reccomend them.

22 października 2025
Opinia niezależna
Oceniono na 1 z 5

Waste of time…

Waste of time don't be fooled by good reviews.(THE RESPONSE 😂SUCK YOURSELF)

4 października 2025
Opinia niezależna
Logo Brentacre Insurance

Odpowiedź od Brentacre Insurance

We’re sorry to hear you feel that way. We always aim to provide a helpful and transparent service, so it’s disappointing to know your experience didn’t reflect that. If you’d be willing to share more details about what went wrong, we’d really appreciate the chance to look into it and see if there’s anything we can do to put things right. You can reach us directly on 01792 650933 or at admin@brentacre.co.uk

Oceniono na 5 z 5

Absolutely tremendous to deal with

Absolutely tremendous to deal with. Nice to speak to someone who took the time to go through the quote and various details with me. I e-mailed the various documents straight away and their response was instant. Many thanks for such a positive and pleasant experience.

3 października 2025
Opinia niezależna
Oceniono na 5 z 5

Absolutely brilliant

Absolutely brilliant, been with them for years now and excellent service. Best of all no problems at all if you have a mishap which is great to know. Just changed motor AND kept the old one so had to sort out extra insurance. No problem at all to the helpful guy on the phone and at a great price for the two !

2 października 2025
Opinia niezależna

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