Good and helpful Customer Service .I ordered 2 pallets of edging slabs at an agreed price. Authorised Delivery happened within a few days . Some slabs were damaged in transit but once ratified , Custo... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Spoke to Suzanne and told her the urgency and she made sure the bricks were delivered when required. She also kept me up to date.
Good quality slabs. Ordering and delivery were straightforward and timely. Staff on phone were friendly and helpful. One small amount of damage. The 5 odd slabs were on a small separate pallet an... Zobacz więcej
Really good customer service, easy to order on line and arrange delivery and delivery was carried out with no hassle even though I'm situated in quite a tight cul de sac. I've used this company a few... Zobacz więcej
Informacje dotyczące firmy
- Dostawca materiałów brukarskich
- Sklep z materiałami architektury krajobrazu
- Producent płytek
- Sklep z glazurą
Napisane przez firmę
65 years experience helping homeowners transform their outdoor spaces The journey to transforming any outdoor space is exciting. For 65 years we’ve had the pleasure of bringing lots of garden and driveway ideas to life. And we’ve always been there every step of the way. From design to sourcing sustainable materials and expert installation. Bradstone has always been the one place to go to transform any outdoor space. Proven experience and reliability Our range offers you the very best in garden products and driveway materials, helping people transform their outdoor spaces since 1956. Bradstone originated from the family company of E H Bradley and Sons, which was established in 1902. Today, we still operate on one of our original sites, right on the southern edge of the Cotswolds. An area of England famous for the beauty of its historic villages, the natural stone quarried there is characterised by its soft yellow colour that we still use in our products today. Products that inspire and shape our lives We call upon these many years of experience to design and develop products that set the standard for quality, performance and visual appeal. The philosophy behind our range is to provide inspiration for homeowners so that they can have the garden or driveway of their dreams. It drives what we do in product development and pushes us to remain at the forefront of cutting-edge design with our landscaping collection. British-made concrete It’s good to know that our concrete landscaping products are manufactured right here in the UK*. Look out for the flag to mark our beautifully British-made concrete paving from quarries and factories nationwide. Always ethically sourced We’ve been prestigiously awarded for responsibly sourcing our materials. Meaning you can have absolute confidence you’re choosing sustainably and ethically when you buy our products. You can find out more at www.bradstone.com/about-us/ ethical-trading-policy Bradstone ECO At Bradstone, we’re committed to providing sustainable solutions to our products. And with new innovations in packaging and the launch of the ECO range, our customers are already benefiting from more sustainable choices to help transform their outdoor spaces.
Dane kontaktowe
Zjednoczone Królestwo
- bradstone.com
4,4
Doskonała
9 tys. recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Nie odpowiedziano na negatywne recenzje
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
A Great Service.
Easy to use website to order.
Delivery was prompt & I was updated of the exact delivery time.
Goods arrived on time
20 sierpnia 2025
Odpowiedź od Bradstone
Thank you for your 5-star review! We're so glad you had a great experience with our service. It’s wonderful to hear that you found our website easy to use and that our updates helped you with a prompt and on-time delivery. We're committed to making your entire experience with Bradstone a great one, from the first click to the final drop-off.
We're here whenever you're ready to start your next outdoor project!
Great quality product delivered on time
19 sierpnia 2025
Odpowiedź od Bradstone
Thank you for the wonderful review! We're so glad you're happy with the quality of your Bradstone product and that it was delivered on time. We take great pride in our products and service, and we're thrilled to know we met your expectations.
Great service
Great service, quick, easy and direct
Samples for free gave me a good choice
Found to be the best price online couldn’t really be beaten
Delivery was quick and easy and straightforward
19 sierpnia 2025
Odpowiedź od Bradstone
Thank you for the fantastic review! We're so glad to hear that you had a great experience with our quick and easy service. It's wonderful that our free samples helped you make the right choice and that you found our prices to be the best online.
We're thrilled that your delivery was quick and straightforward, and we appreciate you trusting us with your project.
Great service
Great service. Only downside, is they had to do a kerbside drop on the pavement.
19 sierpnia 2025
Odpowiedź od Bradstone
Thank you for the review. We're so glad you had a great experience with our service. We understand that a kerbside delivery can be an inconvenience, and we appreciate your understanding. Our delivery partners do their best to place orders as close to the property as possible while ensuring safety and accessibility.
Your feedback is valuable to us as we continuously work to improve our delivery process.
Odpowiedź od Bradstone
Thank you for your review! We're so glad you're happy with your Bradstone product and that our delivery was both quick and friendly. We're thrilled that we could make your experience a great one from the very start.
Quality
The delivery was very fast and free, I ordered my slabs on the Sunday and they arrived by Wednesday morning, and they put me some extra slabs in to cover broken one's, but there were no broken ones, so overall very satisfied.
19 sierpnia 2025
Odpowiedź od Bradstone
Thank you for the wonderful review! We're thrilled to hear that you had such a positive experience with our fast and free delivery service. We always aim to get your order to you quickly and in perfect condition, and we're so glad that our efforts paid off for you. It's a great bonus that you have a few extra slabs for future use.
We appreciate you choosing Bradstone to help you create a beautiful outdoor space!
Very easy to order what I wanted and…
Very easy to order what I wanted and delivery was quick and free
19 sierpnia 2025
Odpowiedź od Bradstone
Thank you for your 5-star review! We're so glad you had such an easy time ordering what you wanted and that our quick, free delivery was a bonus. We believe the process of creating a beautiful outdoor space should be simple and stress-free, and we're thrilled that we delivered on that promise.
Friendly and helpful
Friendly and helpful, quick delivery - overall an excellent experience.
19 sierpnia 2025
Odpowiedź od Bradstone
Thank you for the wonderful 5-star review! We're so glad to hear that our team was friendly and helpful and that you had a quick delivery. Providing an excellent experience from start to finish is our goal, and we're thrilled that we hit the mark.
Easy website to use
Easy website to use, fast delivery and good quality product.
This was my second consignment and will be happy to order again.
19 sierpnia 2025
Odpowiedź od Bradstone
Thank you so much for your 5-star review! We're thrilled to hear that you found our website easy to use, and that you're happy with the fast delivery and the quality of our product.
It's fantastic to know that this was your second order with us, and we truly appreciate your loyalty and trust in Bradstone. We look forward to helping you with your future projects whenever you're ready to order again!
Odpowiedź od Bradstone
Thank you for your fantastic 5-star review! We're so pleased to hear that your order was delivered as promised and that your Maddox walling looks stunning. It's our goal to provide quality products and a seamless delivery, helping you create a beautiful and lasting outdoor space.
We would absolutely love to see the final result! Would you be willing to share a few photos of your completed project with us? If so, please email any images to hello@bradstone.com
Odpowiedź od Bradstone
Thank you for the 4-star review! We're pleased to hear you had an easy time with our ordering, tracking, and delivery process.
We're always looking to improve, and your feedback helps us do that. If you have any suggestions on how we could have earned that fifth star, please feel free to reach out to our team directly.
We appreciate you choosing Bradstone to help bring your outdoor vision to life!
Good to deal with
Having dealt with Bradstone, and previously as Simply Paving numerous times, I have no hesitation in recommending them to anyone. Ordering is easy and straightforward and any problem's are dealt with immediately. I did have a problem with the delivery company on the last order and special mention and thanks must go to Deborah for sorting it immediately. Without any question I would recommend Bradstone for their overall efficient service.
18 sierpnia 2025
Odpowiedź od Bradstone
Thank you so much for taking the time to share your experience, and for your continued loyalty! It’s a genuine pleasure to hear from customers who have been with us for a while, especially since our time as Simply Paving.
We're thrilled to know you find our ordering process easy and that our team was able to assist you so efficiently. We're particularly proud to have people like Deborah on our team, and we'll be sure to pass along your special thanks - it means a lot that you highlighted her fantastic service.
We truly appreciate your strong recommendation and look forward to helping you with your future projects.
Bradstone Peak slab paving rubbish
Bradstone Peak Natural Reconstituted stone Paving slab, 0.16m² (L)400mm (W)400mm from B&Q not fit for purpose. About half cracked immediately after laying on a carefully prepared surface. Rubbish. Unsafe. Will not support a chair leg without disintegrating.
14 sierpnia 2025
Opinia niezależna
Odpowiedź od Bradstone
We're sorry to hear about the issues you've experienced with the Bradstone Peak Natural Reconstituted stone Paving slabs. We understand your frustration when a product doesn't perform as expected.
For complaints of this nature, we do have a formal process in place. However, it needs to be initiated with the retailer, B&Q, as they are responsible for your statutory rights as a consumer. In the meantime, we will investigate this issue on our end.
Good customer service
Courier damaged some of the slabs I bought but I was sent more immediately.
25 czerwca 2025
Odpowiedź od Bradstone
Thank you for taking the time to share your experience. We are so glad to hear that our team was able to quickly resolve the issue with the damaged slabs and that you were happy with our customer service.
Ensuring you receive your products in perfect condition is very important to us, and we're pleased we could get a replacement to you immediately so you could continue with your project!
Odpowiedź od Bradstone
Thank you so much for your fantastic review! We're thrilled to hear that you had an excellent experience with both our prices and our service. It’s always our goal to provide great value and support to our customers, and your recommendation means a lot to us.
Well I don't think it was Bradstone…
Well I don't think it was Bradstone fault but they said 3 to 5 days delivery on the 5 day they turned up at about 4 o'clock and it was the wrong stuff I did not get the right pallet until the following day at about 5 o'clock, not happy because it cost me money paying staff to stand around waiting
30 lipca 2025
Odpowiedź od Bradstone
Thank you for your feedback. We sincerely apologise for the delivery issues and the inconvenience this caused to your project timeline and staff.
After investigating, it appears the pallet was planned for delivery in error, as the local depot had not yet received it from the central hub. This led to the driver attending without your goods, and we completely understand your frustration with this mix-up.
We are taking this up directly with our logistics partner to ensure that such scheduling errors do not happen again.
Odpowiedź od Bradstone
Thank you so much for your kind words! We're thrilled to hear that you had a great experience with our service and our team.
Our goal is to make the process of creating your perfect outdoor space as smooth as possible, from start to finish. Knowing that our staff were friendly and efficient makes us incredibly proud.
Odpowiedź od Bradstone
Thank you for your review. We are delighted to hear that your experience was simple and that the delivery was efficient. We appreciate your business and look forward to assisting you with any future projects.
5 broken slabs
23 lipca 2025
Odpowiedź od Bradstone
I'm very sorry to hear that. Receiving 5 broken slabs is not ideal however we do have a full replacement policy as per the website, if you would like for us to replace these damaged slabs that is no problem at all, I can send you an email to proceed to replace accordingly.
Delivery excellent and product well…
Delivery excellent and product well packaged and as described
23 lipca 2025
Odpowiedź od Bradstone
That's wonderful to hear! I'm glad to know that the delivery was excellent and that the product was well packaged and as described.
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
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