Bradbeers Recenzje 

150
Wynik TrustScore: 3.5 na 5

3,7

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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

Just had new carpets in two rooms. Sourced from Bradbeers Hedge end. Excellent assistance from Kevin , Wendy and colleagues. Good price , very good communication on timings and fitting etc. They conne... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Went to the Romsey store and was very pleased to discover this small chain for the first time. Just like the department stores of the past and exactly what the high street needs in this day and age, r... Zobacz więcej

Oceniono na 1 z 5

Worst experience I’ve had in their lingerie department in Romsey. Waited patiently for 30 minutes. Then the lady who did a fitting was clearly in a rush as when the first items she offered weren’t sui... Zobacz więcej

Reakcja na opinię

Oceniono na 3 z 5

Whole store really needs a good clean. Seeing the regular dust and fur balls is very off putting. Amazed the young blonde woman in accessories is still there, always rude, arrogant and patronisi... Zobacz więcej

Informacje dotyczące firmy

  1. Dom towarowy
  2. Sklep z łóżkami
  3. Sklep z meblami do sypialni
  4. Sklep meblowy

Informacje przekazane przez różne źródła zewnętrzne

Bradbeers operates department stores in Romsey and New Milton. We also operate the largest independent furniture store on the south coast at Hedge End, Southampton. There is also a furniture store in New Milton. Bradbeers operates a Removals and Sto...


Dane kontaktowe

  • Bell Street 14-20, SO51 8ZE, Romsey, Zjednoczone Królestwo

  • bradbeers.com

3,7

Średnia

Wynik TrustScore: 3.5 na 5

150 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Odpowiada na 70% z negatywnych recenzji

Zwykle odpowiada w ciągu 1 tygodnia

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

3,7

Wszystkie recenzje

(150)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 27

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

Best ever customer service

Bradbeers Salisbury you do not disappoint.Was in there yesterday treating myself after a recent operation.All of your staff are amazing your customer service is simply the best.channel ladies are exceptionally lovely,thank you ladies for helping me.I was helped in every department I visited being in a medical boot and crutches it's not always easy to get about but all staff helped me without being asked.Agsin another positive shopping experience.

1 marca 2025
Opinia niezależna
Oceniono na 1 z 5

Consistently Disrespectful Service and Unprofessional Staff – Will Never Return

I am beyond disappointed with the experience I’ve consistently had at this store. Every time I visit, my mother is followed by staff for no apparent reason. This behavior is unacceptable and blatantly disrespectful. It creates a hostile and uncomfortable environment, making us feel as though we’re being profiled for simply shopping.

To make matters worse, the staff are consistently rude, unfriendly, and unprofessional. There is absolutely no effort to create a welcoming atmosphere, and it’s clear that customer service is not a priority at this establishment. Despite my professionalism and politeness during my visits, I am treated with the same dismissive and unpleasant attitude each time.

As someone who works with high-profile clients, I hold businesses to a high standard, and this store has failed to meet even the most basic expectations of respect and courtesy. I am deeply disappointed by the lack of professionalism, respect, and decency displayed here.

I will no longer be shopping at this store, nor will I recommend it to anyone. In fact, I strongly urge others to avoid this establishment altogether. Businesses like this do not deserve loyal customers, and until significant improvements are made, I see no reason to return.

28 stycznia 2025
Opinia niezależna
Oceniono na 4 z 5

A lovely department store let down by the toilets.

A lovely department store, let down only by its toilets! I visited for the first time in November and remember being impressed by the ladies toilets, but today was a different matter. The floors did not look like they had been cleaned in a very long time and the soap dispensers were all empty. What has happened? Apart from this the store, restaurant and staff were all very pleasant.

27 stycznia 2025
Opinia niezależna
Oceniono na 1 z 5

I was refused a refund on a product…

I was refused a refund on a product which was not suitable. The original product had been paid for in cash and I provided the receipt but they said I could only have a credit note. Didn’t find staff very helpful when I looked to exchange item for something else either. Won’t be going there again even though I live local to Salisbury.

28 grudnia 2024
Opinia niezależna
Logo Bradbeers

Odpowiedź od Bradbeers

Hi Sue, thanks for taking the time leave a review and we are sorry that this happened on your visit. If you would like to discuss this further please feel free to reach out to our Store Manager on 01722 705001.

Oceniono na 5 z 5

Wonderful experience.

We’ve just had the most wonderful experience at Bradbeers Salisbury at the ladies fashion department. Our 16 year old daughter was looking for a dress and she could not have been feeling more special. What lovely staff you have there. Congratulations for being such a fabulous superstore!

7 grudnia 2024
Opinia niezależna
Oceniono na 5 z 5

From the first contact

From the first contact, initial survey, packing up and unloading the two Richards never stopped. They could have not been more helpful. I have no hesitation to recommend Bradbeers as the removal company of choice.

15 października 2024
Opinia niezależna
Oceniono na 5 z 5

What a fantastic experience

What a fantastic experience visiting this store- Kevin was knowledgeable and so helpful after listening to our wishes. Two fantastic carpet fitters came to install and completed so quickly and expertly.

24 lipca 2024
Opinia niezależna
Logo Bradbeers

Odpowiedź od Bradbeers

Hi Mrs Webb, it's great to hear how pleased you are with the service you received from Kevin and the fitters. We'll let them know of your praise, and we look forward to seeing you in the future.

Oceniono na 5 z 5

Excellent customer service

Excellent customer service - thank you for sharing smiles that reach your eyes and your will to help, even when the Beauty Studio is not your area.
This is thanks to the lass in cosmetics and 'Hello Lovely' Sue (possibly in Hobbs today).
The day was significantly enhanced by you. Take care, keep up your wonderful work. Never change 🤗 I will be a return customer because of you😁

16 lipca 2024
Opinia niezależna
Logo Bradbeers

Odpowiedź od Bradbeers

Thankyou for your feedback , I will pass this on to my team.
Look forward to seeing you again.
Regards
Sharon

Oceniono na 2 z 5

Beauty Studio of Bradbeers

I recently used Beauty Studio of Bradbeers and had a very disappointing experience. I was given a an end of day pedicure which felt rushed. My cutical was cut and bled. My toes were painted and I was asked to wait in the reception area whilst they dried whilst everyone paid their bills and could see me. It was really embarrassing.

11 czerwca 2024
Opinia niezależna
Logo Bradbeers

Odpowiedź od Bradbeers

Dear Claire,
Thank you for your feedback we pride ourselves in ensuring we always give the best customer service, and I am sorry to hear about your experience within our Beauty Concession I will ask the Manager of the Beauty Studio to contact you.
Please email me your contact details so we can resolve this.
Kind Regards
Sharon
Sharon.Rolls@bradbeers.com

Oceniono na 5 z 5

I visited Bradbeers in Romsey with an old lady with poor mobility

I visited Bradbeers in Romsey with an old lady with poor mobility. The staff in the shoe shop, bedding and also the cafe were extremely kind and helpful, even producing a wheelchair, and made her morning's shopping very enjoyable.

6 czerwca 2024
Opinia niezależna
Logo Bradbeers

Odpowiedź od Bradbeers

Thankyou so much for your feedback , I will pass your comments on to the team . See you again soon .
Kind Regards
Sharon.

Oceniono na 1 z 5

I asked if they could help with a bra…

I asked if they could help with a bra fitting in the Romsey store, and I was told yes and asked to wait in a changing room, I waited 10 minutes and then another customer asked if she could help, she then reminded them I was there as I was partially dressed. They said they were coming, I waited another 10 minutes, partially clothed, then gave up and went home. A humiliating experience. If they were too busy why not just say so? It's not the best way to treat customers.

31 maja 2024
Opinia niezależna
Logo Bradbeers

Odpowiedź od Bradbeers

Thank you for your feedback we pride ourselves in ensuring we always give the best customer service.
Our staff are both instructed and expected to offer efficient, polite assistance at all times, and I very much regret the fact you felt that those attending to you at the time of your visit did not maintain our standards in this respect. Please can you email Sharon.Rolls@bradbeers.com and I will arrange my Lingerie Manager to contact you.

Oceniono na 5 z 5

Bradbeers of Salisbury…

We went to Salisbury for the day last week and tripped across an amazing store! Fantastic quality store ,immaculately clean but most amazing were the Lady assistants beautifully dressed, amazing.
We live in Swindon in our 70s and would like to go back when sales are on,really would like to go to shop again!

21 maja 2024
Opinia niezależna
Oceniono na 5 z 5

Such lovely staff

I visited the Salisbury store today and had a lovely chat with the assistant on the Chanel counter about the new fragrance (which unfortunately you don’t stock). I then visited the YSL counter where Lauren colour matched me with several foundations and gave me samples to try. There was no pressure to buy, but I’ll definitely come back when the product I want is back in stock.
Bradbeers: your customer service is fabulous!

24 maja 2024
Opinia niezależna
Oceniono na 5 z 5

Naomi Fashion Manager Salisbury

I was in Bradbeers Salisbury on 17th May, and as always I find the staff very polite and helpful, but on this occasion, Naomi your Fashion Manager, went above and beyond. I had lost my gift voucher card, and I wanted to put some trousers I had bought on my gift card as I knew I had money still on it. She managed to get me a new gift card sorted and refund me my trousers, and then reinstate them on my new gift voucher, with the help of your IT department. She was brilliant. I still have £35 left to spend, so will be back in soon. Thank you again Naomi. Kind regards Jeanette Soloman.

17 maja 2024
Opinia niezależna
Oceniono na 5 z 5

Bradbeers Removal - Lee

Lee has helped me move in and out of our home over the last two years during building works and has always been a joy to work with. He’s always positive and can do attitude is so appreciated during such busy days.
Highly recommended.

14 maja 2024
Opinia niezależna
Oceniono na 5 z 5

REAL CUSTOMER SERVICE

My sister lives in New Milton and loves Bradbeers. When it was her birthday last year I phoned the store to see if I could buy her a gift card over the phone and have it sent to me at home in North Yorkshire. No problem, and I received it within a few days. Did the same again recently and it came the next day with no additional charge for the postage. The ladies that sorted it for me both times were so helpful and I can't thank them enough. Customer service at it's best. Look forward to visiting the store when I eventually get to New Milton.

7 maja 2024
Opinia niezależna
Oceniono na 3 z 5

Having brought a bespoke sofa set and…

Having brought a bespoke sofa set and been served well up to now we are so upset and disappointed as it was supposed to be delivered between 3 & 5 pm yesterday . We prepared for its arrival to get a phone call at nearly 5 pm telling us it was not coming now and we’d get a call Monday. How shabby is that. Nothing to sit on all weekend and had to cancel plans as guests couldn’t be expected to sit on the floor.

10 maja 2024
Opinia niezależna
Logo Bradbeers

Odpowiedź od Bradbeers

Hi Ron, please accept our sincerest apologies that you didn't receive your furniture at the planned time. We understand that this would have been very frustrating for you and isn't a situation that we ever wish for our customers to be left in. Our supervisor spoke with you the next morning to offer a temporary loan sofa and provide his assurances that the situation would be followed up as a matter of urgency on Monday morning, and it was at that point your new sofa was delivered. Thank you for providing your feedback, as this is something we will address to ensure it doesn't happen in future.

Oceniono na 5 z 5

What a lovely department store

What a lovely department store. A fantastic addition to the square in Salisbury. I visited the ladies department; a breath of fresh air. Plenty of brand names but newer ones as well. It was lovely to see a great range of swimwear including larger sizes.
Lots of staff around to help I met a lovely assistant called Julie who was super friendly and helpful. Look forward to visiting again. The exterior of the store maybe needs a bit more kerb appeal to make it more inviting and clearer that it is a fabulous department store. Well worth a visit

11 kwietnia 2024
Opinia niezależna
Oceniono na 5 z 5

L’Occitane hand cream

Visited Bradbeers this afternoon in Salisbury and the lovely Laura advised me on some amazing handcream.
She was so attentive and helpful.
She gave a natural approach to customer service and made me feel very welcome and comfortable.

9 kwietnia 2024
Opinia niezależna

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