BOXRAW Recenzje 

Have been a customer of Boxraw for around 6 years. High quality workout/casual gear. When I've had small issues, customer care have always solved them promptly and appropriately. Can recommend 👍

The shopping experience is great, the customer care and email follow up after purchasing is sweet

As a long-term customer and supporter of Boxraw, I’m extremely disappointed by my recent experiences. After waiting over two weeks for my order, I finally received a response informing me that the item was actually out of stock and that my order was being cancelled.

What makes this even more frustrating is that this only came after I had sent multiple emails chasing an update, only to be repeatedly passed around without receiving any clear or helpful answer throughout the entire two-week period.

Having spent hundreds supporting this brand over the years, I expected far better customer service and communication. Instead, I’ve been left feeling completely dismissed and let down by what has been a highly unprofessional experience.

Extremely disappointing experience with BOXRAW.

I placed an order for two T-shirts and expected a straightforward delivery process. Instead, I experienced repeated delays, inaccurate delivery updates, unexpected customs charges, and ultimately never received my order.

The company sent me an email stating that my order had been delivered when it had not. After contacting support, I was informed that the notification had been sent in error. I was then asked to pay customs duties that were never clearly disclosed during checkout. Had I known about these additional charges, I would have reconsidered my purchase.

After weeks of waiting and multiple back-and-forth emails, I was informed that the package was being returned without ever reaching me. Rather than receiving a clear solution, I continued to receive requests for additional information while still having no product in hand.

Customer service was polite, but the actual resolution process was extremely poor. As a customer, I was left dealing with delays, confusion, and unexpected costs for an order that was never delivered.

Unfortunately, based on this experience, I cannot recommend BOXRAW.

Very disappointing experience with BOXRAW.

I placed an order over 6 months ago. The original shipment was lost, so BOXRAW sent a replacement package. Unfortunately, the replacement became stuck in customs/postal handling in Ecuador and has not moved for weeks.

Since then, I have spent months going back and forth with support trying to resolve the issue.

BOXRAW repeatedly told me to contact the Ecuador postal service myself. I am no longer in Ecuador, but I still followed their instructions and contacted Correos del Ecuador directly.

Correos del Ecuador officially confirmed to me:

“por el momento no realizamos devoluciones al País de origen”

Translation:
“At the moment we do not perform returns to the country of origin.”

In other words:
• the parcel cannot be returned to BOXRAW,
• I cannot collect it because I am no longer in Ecuador,
• and the situation is completely outside of my control.

Despite this, BOXRAW still refuses to issue either:
• a refund,
or
• reshipment to my current address in the Czech Republic.

Instead, after more than 6 months, they continue asking me to wait indefinitely for customs updates that may never come.

I have:
• contacted the postal service,
• attempted chargeback through Revolut,
• provided all requested information,
• and cooperated throughout the entire process.

At this point I am left with:
• no package,
• no refund,
• and no actual resolution.

6 months and 54+ emails later.. the case has gone nowhere. I expected significantly better customer service and accountability from a premium sportswear brand.

BoxRaw continues to make quality gear and clothing for training, fighting or lounging around. I have ordered 3 different tops now and love them for training. The clothing stands apart from others in the industry in terms of quality, and customer service. I will definitely continue buying from BoxRaw.

Item was delivered as promised. Their quality is always good and they have responsive customer service.

Great customer service by Boxraw and products are amazing

Absolute Liebling Marke 🥰 alles tip top, kann ich nur empfehlen!

I ordered the Hagler Sauna Suit, Genaro Windbreaker, and the Vlades Shorts. The construction and attention to detail of the garments are top-notch. My inquiries were quickly met by the customer service team, who were very friendly and helpful.

I love Boxraw products, but it seems they still have some challenges in warehouse operation and overseas delivery.
I hope those will be resolved soon. I imagine they are growing rapidly and short staffed temporarily. I’m always rooting for Boxraw.

海外からの購入でしたが、問い合わせに対するレスポンスが時差を考慮しても早くて安心できました。商品の品質もよかったです。

Every time that I’ve had an issue discrepancy with my order, they have made it right. I think that’s a big thing for me on top of that. The quality of the clothes is just awesome perfect for the gym. And I love how active they are with coming out with new collapse with boxers.

Fast shipping, quick communication
Would recommend!

10/10 customer service!! Highly recommend

10/10, they’re designed and collabs are amazing, top quality and the best customer service. I washed my BOXRAW shirt and it ended up damaging itself and when I contacted BOXRAW they were kind enough to not only give me instructions on how to wash and dry properly so it doesn’t happen again but they also offer me a replacement and points!

As a first-time customer, I’m really disappointed with BOXRAW. The designs are great, don’t get me wrong, but for a brand positioned as premium, especially considering the prices, the return policy is very poor. I have to pay €20 to return the items within the EU because none of the three T-shirts fit properly. On top of that, when you try to contact customer support, you only get an AI chatbot that isn’t helpful at all. Overall, a very disappointing experience.

Edit: I think it’s fair from my side that Boxraw read my review and issued 20€ for the inconvenience. So I ordered again and now that I know how each piece of clothing fits, everything’s okay and I’m satisfied.

Just all out amazing quality

Horrible customer service. Reordered three times because it never came and they refused to give my money back to me. Told me that I had to wait and kept repeating the same thing over and over again. Still haven’t received anything after more than 15 emails sent to them. Never buying again.

BAD EXPERIENCE. ORDERED 2 t shirts to be shipped to singapore.

COURIER says it has been delivered but nothing was received . emailed BOXRAW, and was met TWICE with AI agents that did not help with anything.

After which I had to write in a refund request, they told me they couldnt link my order to email and order number even after i showed the screenshot of my order.

BAD SERVICE. WOULD NOT RECOMMEND.