I was gifted a hoodie but it was completely the wrong size. Contacted Ruby who was so helpful. She guided me through the return process and had a replacement express delivered to me. Customer service... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Always amazing quality. Queries are responded to so quickly and efficiently. Ruby is a pleasure to deal with and always goes above and beyond to get everything sorted.
⭐⭐⭐⭐⭐ I’m absolutely delighted with my Ultimate Zippy and Track Pants from Bound Apparel. The quality is fantastic — the material feels really premium, they’re beautifully made and they fit so... Zobacz więcej
I had a really positive experience dealing with Ruby. I had a query about a halter neck top, and she was so helpful from start to finish. She answered all my questions, kept me updated, and made every... Zobacz więcej
Informacje dotyczące firmy
Napisane przez firmę
Bound was created to fulfil the need for leggings that are 'not just for the gym'. Our products are fashion and comfort-focused but are perfect for working out. Created in 2020 by a team of two, it has grown into a familiar favourite in many wardrobes around Ireland & the UK.
Dane kontaktowe
5 Brayford Square, E1 0SG, London, Zjednoczone Królestwo
- hello@boundonlineapparel.com
- boundonlineapparel.com
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 16% z negatywnych recenzji
Zazwyczaj odpowiada w ciągu 24 godzin
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Inni użytkownicy przeglądali również
Amazing customer service
Along with having such lovely clothing pieces Bound Apparel has such a great customer service team. When having issues with sizes and returns Ruby was an amazing help, responding to all my emails quickly and answering all the questions I had without any problems. Overall a really lovely brand with great customer service!
Ruby from Bound is an absolute pleasure…
Ruby from Bound is an absolute pleasure to deal with, if you need any further information as regards to sizes Ruby will reply promptly.
Delighted with my tracksuit purchases.
Incredible quality
I can’t recommend Bound Apparels products enough! The fit is incredible and the quality is amazing, and on top of that the customer service is fantastic. The shipping and processing of orders is so incredibly quick, and the girls are so helpful. In particular Ruby was so helpful and understanding. It’s so great to see Irish girls doing so well, and I can definitely see why!
Excellent customer service
Great quality hoodie, arrived so quickly...and when I wanted to arrange an exchange, Ruby couldnt have been more helpful!
Fabric Composition
Really nice design and comfortable to wear. I was just surprised to see the label lists 53% cotton / 47% polyester, as the website only mentions “luxurious, high-quality materials” and doesn’t list the fibre content. At this price point, I think including the exact materials would really help future buyers. (For reference I have the navy track pants and navy zip up and the label is the same).
Experience
Clothes are just wonderful. They feel like wearing a duvet!! Also, received delivery very quickly which was wonderful as I had to send it away as a Christmas gift.
I absolutely love the flares I bought
I absolutely love the flares I bought — the quality is amazing, and they’re so comfortable and flattering! I also had a quick query about the leggings and spoke to Ruby over email — she was so helpful, and quick to respond. Fantastic customer service and gorgeous products — I’ll definitely be ordering again!
I had washed my tracksuit and these…
I had washed my tracksuit and these stains appeared and I was able to email Ruby, she was so kind, helpful and understanding and sent me out a new tracksuit once I sent my one back. 10/10 reccomend. The girls do such a brilliant company 🩷
Wonderful service from start to finish
Wonderful service from start to finish, delivered within 2 days. Clothes are amazing
Leggings are so comfy but the hoodie…
Leggings are so comfy but the hoodie isn’t as good quality as I expected for the price
Brilliant customer service
Always love my Bound goodies!!
Never doubt to get amazing quality products every time
Ruby is an absolute pleasure to deal with! The only place that you would get this kind of efficient and personal customer service, no matter the issue your order!
Will definitely be ordering from the girlies again, so happy to support such an amazing small Irish business xx
Keep up the brilliant work girls
Excellent Customer Service
I had an issue with a tracksuit I ordered, and the customer service couldn’t have been better. Ruby responded to my emails quickly and resolved the problem without any hassle. It’s rare to come across such professional and friendly support.
Thank you for the positive experience.
Excellent customer service.
I had the most fantastic customer service experience with Ruby over this past week . She stayed in touch constantly , was super friendly and resolved an issue for me as quickly as she could. Apaet from that the clothing quality is great and delivery is practically next day . Couldn't be happier.
Incredible quality products
Incredible quality products. The material of the lounge wear is amazing. So comfy. Like wearing a cloud. Sizes are very oversized. Ruby was incredibly helpful to me. Great company.
Excellent customer service
Ruby was extremely helpful in my dealings with her. I was so happy to receive a formatted printable version of the gift cards I ordered. I can highly recommend Bound Apparel for their customer service. Thank you Ruby.
100/10 customer service
I bought leggings awhile ago , I love them , they’re so buttery and flattering. However, the seam was starting to come loose.
I emailed the team and Ruby was so accommodating and pleasant to deal with! She made my expierence so easy as quick!
Thanks so much to Ruby and the bound apparel team!
Great Customer Service!
I had a great experience with Bound Apparel’s customer service during the busy Black Friday sales. I accidentally made an error in my order, but Ruby replied within minutes and was incredibly friendly and happy to help. She handled the fix straight away, kept me updated throughout the process, and answered all my follow up queries without any delay.
Ruby was super helpful and prompt with…
Ruby was super helpful and prompt with her response to my email and a pleasure to deal with !! Xx
5 star
I had a small issue with part of my order, Ruby was so pleasant to deal with and replied so fast , nothing was difficult,
So efficient! Xx
Wrong size ordered
I had a problem with an order ,my own fault !!! I ordered the wrong size for my daughter .I email the company and Ruby replied and sorted everything out for me and was so helpful .Really good customer service
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.








